Services
Please note that you are seeing only a small selection of services. Select a service (ie DAY CENTRES or ADVICE SERVICES), facility (ie HOUSING ADVICE or MUSIC CLASSES) or a city/geographical area (or any combination of these) to see complete results.
If you would like your service to be included, please download and complete an entry form.
Advice services
Anawim
Monday–Friday:
10am–4pm
(out of hours telephone: 07976 188 220)
Accommodation advice
Advocacy
Art classes
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Free food
Housing advice
Legal advice
Leisure activities
Sexual health advice
Works with women across Birmingham, including women in and around prostitution, drug addictions and domestic violence (as all are vulnerable to prostitution). Reaches out in friendship to all women who are trapped in prostitution, and offers support & counselling to those expressing a wish to leave the lifestyle. Courses and activities plus an OFSTED registered crèche. Methadone programme. 24-hour helpline: 0800 970 8232.
Irish Welfare and Information Centre (Older Irish Adults Project)
Monday–Friday:
11am–3pm
Accommodation advice
Alcohol workers
Bathroom/showers
Clothing
Food
Housing advice
Medical services
Mental health
Outreach workers
Tenancy support
Drop-in centre for older (45+) Irish people, including people who are homeless, isolated, living in poor accommodation, ex-offenders, those needing support around life skills. Sessions with mental health outreach team. Alcohol project work. Housing advice, including referrals to accommodation and floating support in people's own homes. Showers, laundry, clothing, lunch. Primary health care.
184 Camden
Monday:
9:30am–3pm
Wednesday & Thursday:
9:30am–5:30pm
Thursday & Friday:
9:30am–9pm
Accommodation advice
Advocacy
Benefits advice
Counselling
Drugs workers
Housing advice
Outreach workers
Open-access drugs service for the people of Camden. Phone or email (184camden@crinet.co.uk).
999 Club (Lambeth & Lewisham)
Winter shelter:
1 January to 31 March
Monday–Sunday:
8am–8am
Monday–Friday:
10am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Barber
Bedding available
Benefits advice
Clothing
Counselling
Debt advice
Drugs workers
Food
Free food
Housing advice
Laundry
Leisure activities
Medical services
Mental health
Sexual health advice
Tenancy support
"Helping others to help themselves." Referral to the winter shelter (15 beds) only from 999 Club. Dry.
999 Club (New Cross)
Monday–Friday:
10am–5pm
Advocacy
Education & training
Free food
Laundry
Leisure activities
Ace of Clubs
Monday–Friday:
12am–5pm
Saturday–Sunday:
12am–2pm
Bathroom/showers
Dentist
Education & training
Food
Foot care
Housing advice
Internet access
Laundry
Medical services
Outreach workers
Pavement stockists
For people aged 16+.
Ackee Housing Project
Monday–Friday:
10am–4:30pm
(self-referral - please phone)
Accommodation advice
Careers advice
Education & training
For single homeless black women (17-25) with low support needs and a local connection to Haringey.
Acton Homeless Concern
Alcohol workers
Barber
Benefits advice
Clothing
Counselling
Dentist
Drugs workers
Education & training
Food
Foot care
Call for the times of their wide range of services.
Addaction (Harm Reduction Team)
Monday & Friday:
10am–4pm
(drop-in)
Tuesday, Wednesday, Thursday:
12am–6pm
(drop-in)
Drugs workers
Medical services
Needle exchange
Outreach workers links
Sexual health advice
Closed every day 1.30pm-2.15pm.
ADFAM
25 Corsham Street
London N1 6DR
Website: bit.ly/G1hfQ
Counselling
Information, counselling and support for families and friends of drug misusers. Listings of local support groups.
Advisory Service for Squatters
Accommodation advice
Housing advice
Daily advice service for squatters and homeless people. Please ring first. Phone 0845 644 5814 if you are calling on a land line from outside London.
African Swahiliphone Refugee Project (ASREP)
Monday–Friday:
10am–5pm
Advocacy
Counselling
Education & training
Legal advice
Leisure activities
Advice, counselling, information and support for asylum seekers and refugees from the Democratic Republic of Congo, Rwanda and Burundi. Languages: French, Lingala, Swahili.
Agar St Augustine's
Monday–Friday:
9am–5pm
(please phone first)
Alcohol workers
Counselling
Accommodation for 11 people aged 18-65 with alcohol misuse problems who wish to participate in an abstinence based rehabilitation treatment programme.
Al-Hasaniya Moroccan Women's Centre
Monday–Friday:
9:30am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Leisure activities
Al-Hasaniya is for Moroccan and Arabic-speaking women and their families. Support around health, welfare, education, training and citizenship.
Albert Kennedy Trust
Accommodation advice
Counselling
Housing advice
The Trust provides homeless lesbian and gay people under 21 with homes where they can live and rebuild their lives.
All Saints' Church
Tuesday & Thursday:
10am–12am
Free food and outreach links
Free food
Outreach workers
Outreach workers links
Mission statement: Making and maturing disciples of Jesus Christ.
Alone in London
Monday–Friday:
9am–1pm
Monday–Friday:
2am–4pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Internet access
For people aged 16-25 who are homeless or about to become homeless. Bring ID and proof of income if you can.
Ambrose King Centre
Thursday:
9am–4pm
Wednesday:
12am–4pm
Monday:
9am–6pm
Tuesday & Friday:
9am–3pm
Counselling
Medical services
Sexual health advice
Drop-in sexual health advice and counselling. Tests for infections & HIV. Drop-in and appointment clinics for sex workers. Clinic for gay men. Sexual assault clinic. Bangladeshi advocacy service. The Open Door and East One clinics are appointment-only - ring for opening times on 020 7377 7306.
American Church
Monday & Tuesday:
10am–12am
(breakfast)
Thursday–Saturday:
10am–11am
(breakfast)
Art classes
Clothing
Free food
Pavement stockists
Entrance in Whitfield Street. Fellowship, nourishment, clothing and support. The believe that building relationships helps us function better in our diverse society.
Ania's Poland Recruitment Agency
Careers advice
Ring for appointment.
Antidote (LGBT drug & alcohol support)
Thursday:
6:30pm–8:30pm
(drop-in)
Thursday:
6pm–8pm
(acupuncture drop-in)
Alcohol workers
Counselling
Drugs workers
Medical services
Lesbian, gay, bisexual and transgender drug and alcohol project. Information and support on safer use. Complementary therapies, counselling, keyworking. Drop-in (Thursday evenings), phone or email.
Arabic-Speaking Information and Advice Centre
Monday, Tuesday, Wednesday, Friday:
10am–1pm
Monday–Friday:
2pm–5pm
Saturday:
10am–2:30pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Advice and info on housing, homelessness, benefits, training, debt and education. Interpreting service. Languages: Arabic & French.
ARP (King's Cross)
Monday–Friday:
9:30am–11:30am
(new referrals)
Monday–Friday:
10:30am–2pm
Advocacy
Alcohol workers
Housing advice
Medical services
Tenancy support
Advice and support for people over 18 with alcohol problems. Referrals to detox. People must be alcohol-free when attending groups. Drop in or phone.
ARP Women's Alcohol Centre
Tuesday–Thursday:
9:15am–12:15am
Tuesday & Wednesday:
1:15pm–4:15pm
Thursday:
1:15pm–4:30pm
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Support for women who are worried about their alcohol use. Drop-in for informal advice and support. Referral to women-only residential projects and detox services. Shiatsu, reflexology, yoga. Advocacy around domestic violence issues. Call in, phone or write to make an appointment.
Asha Projects (Asian Women's Aid)
Monday–Friday:
9am–5pm
Monday–Friday:
9am–5pm
(phone for appointment)
Accommodation advice
Advice, help and referral for Asian women and children, and single women fleeing domestic violence. English, Urdu, Punjabi, Gujarati, Hindi and Bengali. Call for an appointment.
Ashiana Network
Advocacy
Counselling
Outreach workers
Help and advice for South Asian, Turkish and Iranian women in London who are experiencing domestic violence. In an emergency, please call 999.
Ashley Road Day Centre
Monday, Wednesday, Friday:
10:30am–4pm
:
10:30am–4:30pm
(lesbian & gay only)
Thursday:
12am–6pm
(women only)
Art classes
Benefits advice
Counselling
Food
Leisure activities
Everyone is welcome, but there is specific support for people who use mental health services or who feel lonely and isolated. Alternative therapies. Services specifically for women, and for LGBT people. Group sessions for people hearing voices, self harming or experiencing depression. Art group. Phone for details.
ASLAN (All Souls' Local Action Network)
Saturday:
5:30am–8:30am
(hot soup and sandwiches at Covent Garden, Milford Lane, Surrey Street, Strand and Waterloo)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Clothing
Counselling
Debt advice
Free food
Housing advice
Leisure activities
Leisure facilities
Outreach workers
Outreach workers links
Tenancy support
Social activities on Saturday evenings at the Clubhouse, by invitation.
Axe Street Project
Monday & Friday:
9:30am–5pm
Tuesday & Wednesday:
9:30am–9pm
Thursday:
9:30am–7pm
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Mental health
Needle exchange
Counselling, support and information for drug users aged 19+. Group work. Complementary therapies. Drop-in or phone.
Aziziye Mosque
Monday–Sunday:
11am–11pm
Accommodation advice
Benefits advice
Housing advice
Drop in for Advice and support on issues including housing, family and substance use. Languages: Turkish & Arabic. Interpreters available for other languages.
Barking & Dagenham Homeless Persons Unit
Monday–Friday:
8am–8pm
(call centre - 020 8215 3009)
Accommodation advice
Housing advice
Outside office hours, phone 020 8594 8356.
Barnardo's (Families in Temporary Accommodation Project)
Monday–Thursday:
9am–1pm
(phone for details)
Friday:
2pm–5pm
(phone for details)
Monday–Thursday:
3pm–5pm
(phone for details)
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Leisure activities
Leisure facilities
Outreach workers
Advice and information service for families in temporary accommodation, including refugees and asylum seekers, who have multiple problems. Surgeries in local centres (currently Brixton, Tower Hamlets and Westminster - ring or contact via fita@barnardos.org.uk for details) provide casework on housing, health, education and immigration appeals. Activities for children and family support groups.
Barnardo's (Young Women's Project)
Monday–Friday:
9am–5:30pm
(office hours)
Monday & Wednesday:
12am–3pm
(under 14 drop-in)
Monday & Wednesday:
2pm–5pm
(over 14s drop-in)
Advocacy
Alcohol workers
Counselling
Drugs workers
Legal advice
Mental health
Outreach workers
Sexual health advice
For girls and young women (11-18) who are involved in or at risk of being sexually exploited in Hackney, Haringey, Islington and Camden.
Barnardo's (SEone Service)
Monday–Friday:
10am–5pm
Advocacy
Counselling
Outreach workers
Works with 12- to 17-year-olds in south London involved in or at risk of sexual exploitation. Contact by email or phone.
Barnet Homeless Persons Unit
020 8359 2000
Housing Advice Team
Barnet House
1255 High Road
Whetstone
London N20 0EJ
Website: bit.ly/17rYPb
Monday, Tuesday, Thursday, Friday:
9am–5pm
Wednesday:
1:30pm–5pm
Accommodation advice
Housing advice
There is sometimes a two- or three-week wait for an appointment, but if you are desperate, try to get an emergency appointment. Outside office hours, phone 020 8359 2000. Text Number (SMS): 07781 473279
Barnhill
Monday–Friday:
8:30am–5pm
Alcohol workers
Counselling
Drugs workers
Accommodation for 5 single homeless men aged 17-55. Can accept ex-offenders and those with alcohol, drug and mental health support needs.
Bikeworks
Education & training
Train as a bike mechanic - excellent organisation. See the article in issue 40.
Blackfriars Road CDAT Team
Monday:
2pm–4pm
(drop-in)
Alcohol workers
Drugs workers
Medical services
Mental health
Mental health
Needle exchange
Bloomsbury Central Baptist Church
Sunday:
1pm–3pm
(Sunday roast)
Free food
Limited number of tickets available at 10.30am.
Blue Cross Hospital (Hammersmith)
Monday & Tuesday:
9am–12am
Wednesday:
9:30am–12am
Thursday & Friday:
9am–12am
Monday & Tuesday:
2pm–5pm
Thursday & Friday:
2pm–5pm
For pet owners on a low income, usually a means-tested benefit or pension with no other means of income. For out of hours emergency, please call 0207 932 2370.
Blue Cross Hospital (Merton)
Monday–Friday:
9am–12am
Monday–Thursday:
2pm–4pm
(phone for an appointment)
For pet owners on a low income, usually a means-tested benefit or pension with no other means of income. For out of hours emergency, please call 0207 932 2370.
Blue Cross Hospital (Victoria)
Monday–Friday:
9:30am–12am
Monday & Tuesday:
2:30pm–4pm
Thursday & Friday:
2:30pm–4pm
For pet owners on a low income, usually a means tested benefit or pension with no other means of income.
Blue Cross Mobile Veterinary Clinic
London
Website: bit.ly/l5oDe
Monday:
10am–12am
(Bethnal Green Road)
Monday:
1:30pm–3:30pm
(Bethnal Green Road)
Wednesday:
10am–12am
(Hackney Town Hall car park)
Wednesday:
1:30pm–3:30pm
(Hackney Town Hall car park)
Thursday:
10am–12am
(Islington Town Hall)
Thursday:
1:30am–3:30pm
(Islington Town Hall)
Friday:
10am–12am
(Walthamstow Town Square)
Friday:
1:30pm–3:30pm
(Walthamstow Town Square)
For pet owners on a low income, usually a means-tested benefit or pension with no other means of income. On a first-come-first-served basis. Some cases may need to be referred to the Victoria hospital.
Brandon Centre
Monday:
9:30am–8pm
Tuesday & Thursday:
9:30am–6pm
Wednesday:
9:30am–7pm
Friday:
9:30am–5pm
Counselling
Medical services
Sexual health advice
Counselling, therapy, contraceptive advice and info for people aged 12-21. Phone 020 7267 1321 for a contraceptive appointment. Drop-in or phone.
Break the Cycle
Monday–Friday:
9am–5pm
(Evening appointments till 7pm on Tuesdays)
Advocacy
Drugs workers
A service user forum and an independent support group set up by current and ex-users of Enfield drug treatment services.
Brent Alcohol Counselling Service
Monday–Thursday:
12am–7pm
(appointments)
Advocacy
Alcohol workers
Counselling
Medical services
One-to-one counselling for people with alcohol problems, and support for those close to them. Detox services.
Brent Centre for Young People
Monday–Thursday:
9:30am–7pm
Friday:
9:30am–5pm
Monday:
4pm–7pm
(drug and alcohol drop-in)
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Advice, information and support for young people with drugs and alcohol issues, or with mental health problems.
Brent Homeless Persons Unit
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Office hours: 020 8937 1234 and ask to speak to the Duty Homeless Persons Officer. Outside office hours: 020 8937 1234.
British Red Cross London Refugee Support Service
Monday–Friday:
9:30am–5pm
Accommodation advice
Advocacy
Bedding available
Benefits advice
Housing advice
Legal advice
Outreach workers links
For refugees and asylum seekers. Phone or drop in to make an appointment. Practical help (inc. sleeping bags) and info. Signposting to other services. Different languages & access to interpreters.
Brixton Advice Centre
Monday–Thursday:
10am–12:15am
(welfare benefits advice - first come basis)
Tuesday:
10am–12:15am
(housing advice - first come basis)
Wednesday:
10am–12:15am
(housing advice - first come basis)
Thursday:
10am–12:15am
(housing advice - first come basis)
:
10am–12:15am
(debt advice - first come basis) REMOVE Wed's housing advice
:
10am–12:15am
(employment advice - first come basis)
Thursday:
5:30pm–6:30pm
(employment advice - first come basis)
Accommodation advice
Advocacy
Benefits advice
Debt advice
Education & training
Housing advice
Legal advice
Specialist advice on welfare benefits, housing, employment and debt. Website has good info on homeless health services.
Broadway Day Centre
Monday–Friday:
10am–1pm
(drop-in)
Monday–Friday:
2pm–4pm
(appointments)
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Debt advice
Drugs workers
Education & training
Food
Foot care
Housing advice
Internet access
Laundry
Leisure activities
Medical services
Mental health
Mental health
Safe keeping
Sexual health advice
Tenancy support
Mission: To support, challenge and inspire on the journey from street to home.
Broken Rainbow
Advocacy
Counselling
Sexual health advice
Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence.
Bromley Homeless Persons Unit
020 8313 4831
London Borough of Bromley
Joseph Lancaster Hall
Civic Centre
Bromley
London BR1 3UH
Website: bit.ly/PeSmL
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Phone for an appointment. 24 hour emergency homelessness service: 020 8464 4848.
Camden Calling
Leisure activities
Music classes
London-based social enterprise hosting live music events that feature homeless and vulnerable people alongside proffesional musicians. All events are part planned, produced, performed and promoted by group members. Funds are reinvested in the project and the personal development of members.
Camden Housing Options
020 7974 5801
London Borough of Camden
Town Hall Extension
Argyle Street
London WC1H 9BF
Website: bit.ly/gXBOw
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
Wednesday:
9:30am–12:30am
(advice for Somali speakers)
Accommodation advice
Housing advice
Outside office hours, phone 020 7278 4444.
Camden Road Baptist Church
Thursday:
10:30am–12am
Free food
Cardboard Citizens
Monday–Friday:
10am–6pm
Advocacy
Careers advice
Counselling
Education & training
Housing advice
Leisure activities
Music classes
"theatre at its funniest, blackest, most daring and challenging best" - British Theatre Guide. Workshops at Crisis Skylight and hostels around London. Theatre, dance and music workshops. Individual support for workshop participants.
Cardinal Hume Centre
Alcohol workers
Benefits advice
Counselling
Dentist
Drugs workers
Education & training
Housing advice
Internet access
Medical services
Mental health
Mental health
Sexual health advice
Works with young people, badly housed families, refugees, asylum seekers and migrants, helping them to obtain employment and to break out of the cycle of homelessness and social exclusion.
Caris Islington Churches Cold Weather Shelter
1 January to 31 March
Monday–Sunday:
7:30am–8:30am
(self- or agency referrals; phone ahead)
Bathroom/showers
Free food
Laundry
Outreach workers links
Age 18+ mixed. Beds for 15 (separate area for women). The shelter extends an invitation to appropriately-referred, verified rough sleepers (including some self-referred) to be guests in their project for up to 4 weeks. Their focus is on simple, genuine hospitality, respite from rough sleeping and associated activities, and an opportunity to engage support services aimed towards ultimate self-sustainability.
CASA
Monday–Friday:
10am–5:30pm
Accommodation advice
Alcohol workers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Sexual health advice
Alcohol and drug assessment, counselling and group work. Specialist parent, LGBT and older people's services, supported move-on housing, and much more. For people in Camden and Islington.
Causeway Irish Housing Association
Monday–Friday:
10am–5pm
(phone to check if the waiting list is open)
Short-life housing for young single people and couples aged 18-31 with low support needs. Properties are located in Barnet, Enfield, Hackney, Hammersmith & Fulham, Haringey, Southwark and Tower Hamlets. Ring or email (info@irishcauseway.org.uk) for details. Target 10% lesbians and gay men.
Central and NW London Substance Misuse Service
Monday–Friday:
9am–5pm
Counselling
Drugs workers
Medical services
Centrepoint
Accommodation advice
Housing advice
For people aged 16-25. Ring first. Daily vacancies.
CHAS (Central London)
Monday–Wednesday:
10am–5pm
(housing and debt advice - closed 1pm-2pm)
Thursday:
10am–1pm
(debt and housing advice, by appointment only)
Benefits advice
Debt advice
Housing advice
Independent advice on housing and debt, by appointment only. There is currently no drop-in service, but call to arrange an appointment.
Chelsea Methodist Church Pastoral Care
Monday:
9am–3:30pm
Tuesday & Thursday:
8:30am–3:30pm
(last laundry at 1pm)
Friday:
9:30am–2pm
Food
Laundry
Pavement stockists
Choir With No Name
Monday:
7pm–9pm
Free food
Leisure activities
Music classes
Choir for homeless Londoners with upcoming gigs in pubs and festivals. Dinner after rehearsal. Women particularly welcome. Fantastic!
Church Army Women's Day Centre (Marylebone Project)
Monday–Thursday:
9:30am–12am
(rough sleepers' drop-in, advice and classes)
Monday–Thursday:
12:30am–3:30pm
(general drop-in, classes & activities)
Art classes
Bathroom/showers
Benefits advice
Clothing
Education & training
Free food
Housing advice
Internet access
Laundry
Leisure activities
Tenancy support
Women-only day centre.
City of London Homeless Persons Unit
Monday–Friday:
9:15am–5pm
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 020 7606 3030.
City of Westminster Housing Options Service
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7286 7412.
City Roads Crisis Intervention
Counselling
Drugs workers
Medical services
Residential crisis intervention (safety, care and treatment for drug users in life threatening danger), primary healthcare and assessment, detox, one-to-one support, group work programme, complementary therapies, individual care plan and discharge planning. Residential crisis admissions can stay up to 21 days. Also planned inpatient detox (max 11-day stay). Telephone helpline (24/7) run by trained staff offering advice, support and info.
CLASH (Central London Action on Street Health)
Monday:
9am–1pm
(for women sex workers)
Monday–Friday:
9am–5pm
(office hours)
Friday:
10:30am–1pm
(for women sex workers)
Alcohol workers
Bathroom/showers
Drugs workers
Laundry
Medical services
Mental health
Needle exchange
Sexual health advice
Information, advice, counselling on drugs, HIV & other health issues for young homeless people, drug users, gay men and sex workers. Phone for emergency needle exchange and for times of LGBT sexual health clinics.
Clean Break
Alcohol workers
Drugs workers
Education & training
Leisure activities
Mental health
Music classes
Inspirational theatre company working with women whose lives have been affected by the criminal justice system. Free courses in acting, writing, singing and recording. The Women's Space (in development) will be a space for women offenders and women at risk of offending due to drug or alcohol use or mental health needs.
Community Drug Project Central Street Agency Services
Monday–Friday:
9:30am–1pm
(clinics and individual appointments)
Monday–Friday:
2pm–5pm
(drop-in)
Counselling
Drugs workers
Housing advice
Medical services
Needle exchange
Outreach workers links
For Lambeth, Southwark and Lewisham residents who are experiencing difficulties with illegal drug use, and support for their families and friends. Advice, information, support and care plans. Assessment and shared care offered with clients' GPs, needle exchange, referral to specialist providers. Well users clinic on Thursday afternoons with Hep B vaccinations, HIV and Hep C screening. Range of welfare services - housing advice, benefits. Two prescribing clinics, GP support services, antenatal service. Wheelchair accessible. French & German spoken.
Community of Camden Churches Cold Weather Shelter (C4WS)
31 December to 31 March
Monday–Sunday:
7:30pm–7:30am
1 December to 23 December
Monday–Sunday:
7:30pm–7:30am
Accommodation advice
Free food
Housing advice
Leisure activities
Outreach workers links
Compass - The Point
Monday & Friday:
10:30am–1:30pm
(drop-in)
Monday & Friday:
2:15pm–4pm
(drop-in)
Tuesday–Thursday:
12am–1:30pm
(drop-in)
Tuesday–Thursday:
2:15pm–6pm
(drop-in)
Alcohol workers
Benefits advice
Counselling
Dentist
Drugs workers
Medical services
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Free drop-in service for over 18s. Contraception & pregnancy testing, needle exchange, advice on drug-related harm reduction and blood borne viruses, safer sex advice, walk-in nurse service. HIV & Hep A, B, C tests. STD testing and treatment. HEP A & N vaccination. Dental and opticians service. JobCentre Plus benefits advisor, referrals for substitute prescribing/detox/rehab/day programmes. Advice and support for homeless service users, street and hostel based outreach services. Relapse prevention and crisis interventions and pharmacy needle exchange scheme. Drop-in or phone.
Congolese Community Council
Monday–Friday:
10am–5pm
Advocacy
Benefits advice
Education & training
Legal advice
Medical services
Mental health
Outreach workers
Advice, information and advocacy for Congolese and other French-speaking refugees and asylum seekers. French, Tshiluba, Lingala, Kikongo, Swahili and access to interpreters. Specialist services for older people. ESOL and IT courses.
Core Arts
Leisure activities
Music classes
Promotes the artistic and creative abilities of people who experience severe and enduring mental health problems.
Creative and Supportive Trust
Monday–Friday:
10am–5pm
Alcohol workers
Careers advice
Drugs workers
Education & training
Internet access
Leisure activities
Leisure facilities
Mental health
For women coming out of prison, rehab or mental health units; with bail and CPOs; or at risk of offending due to substance misuse or mental health issues. Wide range of literacy, numeracy, computing and creative classes.
Cricklewood Homeless Concern
Monday–Friday:
9:30am–5pm
Accommodation advice
Advocacy
Education & training
Housing advice
Internet access
Leisure activities
Leisure facilities
Outreach workers
Helps the homeless by housing and reintegrating them into society through training. They run the Brent Q awards services to homelesss people, with nominations coming from homeless people.
Crisis Christmas
23 December to 30 December
Wednesday–Wednesday:
Open 24 hours
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Clothing
Dentist
Education & training
Free food
Internet access
Leisure activities
Outreach workers links
Pavement stockists
Priority is given for rough sleepers; those with proven dependencies and vulnerable women. Details available in December.
Crisis Skylight
Monday–Thursday:
2pm–9:30pm
Art classes
Careers advice
Education & training
Internet access
Music classes
Pavement stockists
Workshop programme from the website.
Deptford Churches Centre
Monday, Tuesday, Thursday, Friday:
9am–3:30pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Barber
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Free food
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Mental health
Music classes
Outreach workers links
Tenancy support
Do-It
National database of volunteering opportunities in the UK.
Dress for Success
Clothing
Smart clothing for women for job interviews.
Drug and Alcohol Foundation
Monday, Wednesday, Friday:
9:30am–5pm
Tuesday & Thursday:
9:30am–8pm
Alcohol workers
Counselling
Drugs workers
Counselling for people with drug or alcohol dependency problems. Dual diagnosis service for people with mental health and substance misuse problems. Groups for women and for men. Phone for an appointment.
Drug and Alcohol Service for London
Tuesday & Thursday:
9:30am–8:30pm
(opening hours)
Monday & Friday:
9:30am–5pm
(opening hours)
Saturday:
10am–1pm
Wednesday:
9:30am–5:30pm
(opening hours)
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Advice & info for people with alcohol- and drug-related problems in Newham, Redbridge & Tower Hamlets. Counselling and a domestic violence service. Phone for an appointment. Also Gujarati, Hindi, Punjabi, Sylheti, Tamil, Urdu and access to interpreters.
Dunloe Centre
Tuesday:
10:30am–12am
Bedding available
Clothing
Free food
Small, unfunded project run entirely by volunteers. Turns away only people who are violent.
Ealing Housing Advice Service
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 020 8825 5003. Drop in or phone for appointment.
Ealing Soup Kitchen
Saturday & Sunday:
3:30pm–5pm
Friday:
11am–4pm
Accommodation advice
Alcohol workers
Counselling
Free food
Housing advice
They also give practical help/housing advice. AA meetings.
Earls Court Community Project (ECCP)
Monday & Wednesday:
2pm–4pm
Clothing
Free food
Hot drinks and food in a warm, friendly, non-judgmental atmosphere.
East European Advice Centre/Biuro Porad dla obywateli z panstw Europy Wschodniej
Thursday–Tuesday:
10am–12am
(appointments)
Thursday–Tuesday:
2pm–3pm
(appointments)
Benefits advice
Education & training
Housing advice
Ring for an appointment.
Emmanuel Church (Stratford)
Thursday:
7:30am–8:30am
(cooked breakfast)
Free food
Cooked breakfast.
Emmaus Greenwich
Monday–Friday:
9am–5pm
Accommodation for 24 homeless people aged 20-60 with low support needs who are willing to work at least 40 hours a week as volunteers in Emmaus's recycling project. Can accept ex-offenders. Priority to those with a local connection to Greenwich.
Enfield Homeless Persons Unit
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Text phone: 020 8379 5255. Outside office hours, phone 020 8379 1000.
Equinox Spectrum Centre
Monday–Friday:
9:30am–3pm
Alcohol workers
Bathroom/showers
Clothing
Counselling
Drugs workers
Foot care
Housing advice
Laundry
Luggage storage
Medical services
Mental health
Mental health
Tenancy support
Ethnic Alcohol Counselling in Hounslow (EACH)
Monday & Tuesday:
9:30am–5pm
Wednesday & Thursday:
9:30am–7pm
Friday:
9:30am–5pm
Saturday & Sunday:
12am–3pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Group work, day care and free counselling for people with alcohol, drug and mental health problems in Hounslow, Ealing, Harrow & Brent. Also for victims of domestic violence. Languages: Gujarati, Hindi, Punjabi, Farsi.
Ethnic Alcohol Counselling in Hounslow (EACH)
Advocacy
Alcohol workers
Counselling
Group work, day care and free counselling for people with alcohol problems in Hounslow, Ealing, Harrow & Brent. Also for victims of domestic violence. Languages: Arabic, Farsi, Kurdish, Polish, Gujarati, Hindi, Punjabi.
Faith in Action (Homelessness Project Merton)
Wednesday:
10am–3pm
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Counselling
Drugs workers
Food
Housing advice
Laundry
Leisure facilities
Mental health
Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Listening ear. Breakfast, lunch, showers, laundry.
FareShare
020 7394 2468
Unit H04, Tower Bridge Business Complex
100 Clements Road
London SE16 4DG
Website: bit.ly/9TN5c
Free food
Redistributes surplus fresh food to vulnerable people. Works with over 250 local charities, 150 companies and 200 volunteers to improve the health and well being of over 9,500 vulnerable people annually.
Feed the Hungry Heart
Thursday:
11am–3pm
(drop-in)
Tuesday:
11am–2:30pm
(drop-in)
Alcohol workers
Barber
Bathroom/showers
Clothing
Food
Drop-in for senior citizens and homeless people. Services for homeless people include hot meal, clothing, showers, haircuts, and alcohol recovery advice service (EACH).
Finchley Churches Winter Shelter
020 8446 8400
London
1 December to 31 March
Monday–Sunday:
8pm–8am
Accommodation advice
Free food
Referrals from Homeless Action Barnet, 15 beds, 18+, mixed, dry.
Food for All
Monday–Friday:
9am–0am
(office hours)
Monday–Friday:
1pm–1:45pm
(Inverness Street, Camden)
Monday–Friday:
12am–1pm
(Caversham Road, Kentish Town)
Monday–Friday:
2pm–2:30pm
(York Way, King's Cross)
Education & training
Free food
Internet access
Distributes healthy meals six days a week to homeless people, drug abusers, single parents, the unemployed and other marginalised people. Also computer training centre.
Foundation66 - Camden, Hackney, Islington & Lambeth project
Monday–Friday:
9am–5pm
(please phone first)
Alcohol workers
Drugs workers
Shared housing and support for people with drink and/or drugs problems. Applicants need to have been alcohol and/or drug free for 48 hours to apply for accommodation in the Lambeth scheme, and for 3 months to apply for the others.
Great Chapel Street Medical Centre
Monday, Tuesday, Thursday:
11am–12:30am
Monday–Friday:
2pm–4pm
Alcohol workers
Barber
Counselling
Dentist
Drugs workers
Foot care
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Primary healthcare for homeless people.
Greenwich Homeless Persons Unit
Monday–Friday:
9am–5:30pm
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 020 8854 8888.
Hackney 180 First Contact & Advice
Monday–Thursday:
8am–9:30am
(breakfast club)
Bathroom/showers
Benefits advice
Clothing
Education & training
Food
Housing advice
Internet access
Medical services
Hackney Council Housing Advice and Homelessness Centre
Monday–Friday:
9am–6pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8356 2300.
Hackney Winter Night Shelter
07549 043 728
c/o St John-at-Hackney (office only)
Lower Clapton Road
London E5 0PD
Website: bit.ly/cyR5q
1 January to 31 March
Monday–Sunday:
8am–8am
(7pm on Sundays)
Accommodation advice
Advocacy
Counselling
Food
Housing advice
Outreach workers
Outreach workers links
Tenancy support
All beds must be reserved, so phone (07549 043 728 - you will not be charged for this call) to see if one is available. Age 18+; mixed; beds for 25 (screened area for women); last admission 8.30pm. Agency or self- referrals: dry Guests must be at the shelter by 8.30pm to claim their beds. The shelter is part of Hackney Doorways, which exists to serve the homeless and recently homeless in Hackney.
Hammersmith & Fulham Housing Centre
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8748 8588. In an emergency, call 0207 386 7220.
Hanbury Community Project (Spitalfields Crypt Trust)
Art classes
Benefits advice
Counselling
Education & training
Internet access
Pavement stockists
Hare Krishna Food for Life (King's Cross temple)
Monday–Saturday:
12am–2:15pm
(12pm - Islip St; 1pm - Arlington Road; 2.15 - York Way)
Free food
Hare Krishna makes delicious food with pure vegetarian ingredients (grains, dairy produce, vegetables and fruit, but no meat, fish or eggs).
Hare Krishna Food for Life (Soho temple)
Monday–Thursday:
7:15pm–8:15pm
Free food
Tasty vegetarian meals at Lincoln's Inn Fields, Mon-Thurs, 7.15
Haringey Council Preventions and Options Service
020 8489 4309
Wood Green Customer Service Centre
48 Station Road
Wood Green
London N22 7TY
Website: bit.ly/2YGCZs
Monday–Friday:
8:45am–5pm
(emergency reception centre)
Accommodation advice
Housing advice
Outside office hours, phone 020 8348 3148.
Harlow Chocolate Run
London SW1
Free food
Hot chocolate, sandwiches and cakes. Second Tuesday of the month, behind the Army & Navy Stores in Victoria.
Harrow Housing Assessment Team
Monday–Friday:
9am–5pm
(Wednesdays - emergencies only)
Monday, Tuesday, Thursday, Friday:
9am–12am
(phone to arrange interview or drop in for advice)
Accommodation advice
Housing advice
Outside office hours, phone 020 8863 5611. Minicom: 020 8420 9658
Haven (Camberwell - for Surrey & Kent)
Monday–Friday:
9am–5pm
Counselling
Medical services
Sexual health advice
Counselling and medical services for people who have been sexually assaulted. Screening for STIs, pregnancy testing and emergency contraception. Specialist workers for 13- to 18-year-olds and Asian women. Outside office hours, please phone 020 3299 9000.
Haven (Paddington - for NW London)
Monday–Sunday:
Open 24 hours
Counselling
Medical services
Sexual health advice
Counselling and medical services for people who have been sexually assaulted. Screening for STIs, pregnancy testing and emergency contraception. Phone or email for an appointment.
Haven (Whitechapel - for NE London)
Monday–Sunday:
Open 24 hours
Counselling
Medical services
Sexual health advice
Counselling and medical services for people who have been sexually assaulted. Screening for STIs, pregnancy testing and emergency contraception. Specialist workers for 13- to 18-year-olds and Asian women.
Havering Public Advice and Service Centre
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 01708 433999. Text phone: 01708 433175
Health E1
Monday–Thursday:
9:15am–11:30am
Friday:
10:30am–12:30am
Monday, Wednesday, Friday:
2pm–5pm
(appointments only)
Drugs workers
Medical services
Mental health
Mental health
For homeless people in Tower Hamlets.
Hillingdon Housing Assessment Team
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 01895 250697.
Holy Cross Centre
Monday:
2pm–5pm
Tuesday & Wednesday:
6am–9pm
Thursday:
5pm–8pm
(Italian speakers' session)
Friday:
12am–3pm
(refugee and asylum seekers' session)
Accommodation advice
Alcohol workers
Art classes
Benefits advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Leisure facilities
Mental health
Mental health
Tenancy support
A huge range of services, and they work in partnership with the City Lit and Westminster Kingsway Adult Education Colleges to provide vocational and therapeutic courses.
Home Base
Monday–Friday:
9:30am–5:30pm
Accommodation for 21 ex-service men and women aged 18-55 who are homeless or potentially homeless. Require proof of military service. Phone, call in or write.
Homeless Action in Barnet (HAB)
Monday–Friday:
12am–3pm
(rough sleepers only)
Wednesday:
9am–12am
(women's group)
Monday–Friday:
12am–3pm
(drop-in)
Advocacy
Bathroom/showers
Benefits advice
Clothing
Food
Housing advice
Laundry
Tenancy support
Works together as equals with those who are homeless or threatened with homelessness to enable them to take control of their lives, obtain a suitable home, and maintain their tenancy.
Homeless Front UK
Accommodation advice
Housing advice
Out Of The Doorways' campaign for a sanctioned tent city.
Homeless London
London
Website: bit.ly/zcodK
Accommodation advice
Housing advice
This site (updated at least annually) has full details of all major services in London, including emergency accommodation.
Homeless Resource Centre
Tuesday–Friday:
9:30am–4:30pm
(closed 1-2pm)
Accommodation advice
Advocacy
Careers advice
Clothing
Counselling
Debt advice
Education & training
Free food
Laundry
Leisure activities
Outreach workers links
Friendly centre with practical advice and emotional support for homeless people aged 16-70.
Hope Worldwide/ Two Step
Monday–Thursday:
10am–4pm
(appointments only)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Tenancy support
Works with the disadvantaged, including refugees, homeless people, ex-offenders and those with drug and alcohol issues. Runs successful abstinence programme.
Hounslow Homeless Person's Unit
Monday, Tuesday, Thursday, Friday:
8:45am–4pm
Wednesday:
1pm–4pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8583 2222.
House of Bread - The Vision
London WC2
Sunday:
6:45am–0am
(please check)
Free food
Second and fourth Sundays. Hot food, and a full cooked breakfast on the fourth Sunday. On The Strand, near Coutt's.
IMACE (Islington Mentoring After Care Endeavour)
Monday–Sunday:
5pm–9am
(out of hours helpline - 020 7700 2498O)
Monday–Sunday:
9am–5pm
(office hours)
Advocacy
Tenancy support
Support and mentoring for clients who have used drug or alcohol services, or live within the borough of Islington. If you have just returned to the borough of Islington via rehab or a prison sentence, or if you've been housed in Islington after long term homelessness, get in touch.
Imperial College
Sunday:
8pm–9:30pm
(sandwiches and hot drinks at Lincoln's Inn Fields)
Free food
Sandwiches prepared at IC's kitchen and distributed by students.
Islington Housing Aid Centre
Monday, Tuesday, Thursday, Friday:
9am–4pm
Wednesday:
12am–4pm
Accommodation advice
Housing advice
Outside the Centre's office hours, phone 020 7226 0992.
Kairos Community Trust
Monday–Friday:
9am–5pm
(office hours)
Alcohol workers
Benefits advice
Drugs workers
Supported accommodation for single homeless people 18+ with drug and alcohol dependency who are committed to becoming drug free and sober and have low support needs. Accommodation in the London boroughs of Barnet, Lambeth, Lewisham, Southwark and Wandsworth. Priority to people with a local connection. If no vacancies, placed on waiting list. Will help with claiming benefits, and getting ID and funding.
Kalaayan
0207 243 2942
St Francis of Assisi Community Centre
13 Hippodrome Place
London London W11
Website: bit.ly/aeKdl
Monday–Friday:
9am–5pm
(office hours)
Advocacy
Education & training
Legal advice
Justice for migrant workers and a range of services - English classes, immigration and legal advice etc. Make an appointment if you need advice.
Kaleidoscope Project
Monday–Friday:
8am–12:30am
(Methadone, needle exchange)
Friday–:
9am–0am
(Methadone, needle exchange)
Saturday:
10am–5pm
(Methadone, needle exchange)
Drugs workers
Medical services
Needle exchange
For drug users in the Kingston area, particularly heroin users. Medical team on site. Doctor's clinic Monday morning, Tuesday afternoon, Wednesday evening and all day Friday.
KCAH (Kingston Churches Action on Homelessness)
Monday & Thursday:
10am–4pm
(full advice service drop-in - closed 1pm to 2pm)
Tuesday, Wednesday, Friday:
10am–1pm
(hostel placement service drop-in)
Accommodation advice
Benefits advice
Free food
Housing advice
Ring to arrange an appointment if the opening hours are inconvenient.
Kensington & Chelsea Homelessness and Advice Unit
Monday, Tuesday, Thursday, Friday:
9am–4:45pm
Wednesday:
12am–4:45pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7373 2213.
Kid's Company
Advocacy
Careers advice
Counselling
Education & training
Leisure activities
Leisure facilities
Mental health
Mental health
Wonderful self-referral charity which provides practical and emotional support to 'lone children' through a drop-in centre and an educational centre. Phone for details.
King George's Hostel
Accommodation advice
Housing advice
Pavement stockists
Men only, aged 18-65.
King's Cross Baptist Church
Monday:
11am–2pm
Tuesday:
11:15am–1pm
Free food
Leisure activities
Leisure facilities
Friendly local church at the heart of its community.
King's Cross Primary Care Centre (PCHP)
Tuesday:
2pm–4pm
Friday:
1:30am–4pm
Barber
Bathroom/showers
Clothing
Dentist
Foot care
Free food
Housing advice
Medical services
Mental health
Sexual health advice
Opposite the Thameslink station. For homeless people in King's Cross, Camden and Islington who don't have a GP.
Kingston upon Thames Homelessness Assessments Team
Monday–Thursday:
8:45am–5pm
Friday:
8:45am–4:45pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8770 5000.
Lambeth Harbour
Monday–Friday:
1:30pm–4:30pm
(drop-in)
Accommodation advice
Bathroom/showers
Counselling
Drugs workers
Free food
Internet access
Laundry
A free, confidential and friendly service for crack/cocaine and stimulant users, their family and friends in Lambeth. Complementary therapies, advice, counsellors, harm reduction and relapse prevention support and much more.
Lambeth Homeless Persons Unit
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7926 1000.
Lewisham Supported and Sheltered Housing
Monday, Tuesday, Thursday, Friday:
9:30am–3:30pm
Wednesday:
12:30am–3:30pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8778 0877.
Lincoln's Inn Fields
London WC2
Monday–Friday:
7:15pm–8:15pm
(food and occasionally clothing)
Saturday & Sunday:
6:15pm–7:15pm
Clothing
Free food
A number of services come here with food and occasionally clothing.
Local 33 Church Triumphant
Monday, Tuesday, Wednesday, Friday:
11am–4pm
Drugs workers
Education & training
Housing co-op which leases short-life properties from Lambeth Council to provide accommodation for single homeless people (18-65), including ex-offenders, with no additional support needs, who are prepared to engage in training, and people with drug problems who are prepared to attend a rehab centre. Phone, call in or write.
London Coalition Against Poverty
Monday:
10am–1pm
Friday:
2pm–6pm
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Legal advice
A coalition of local community activists and individuals working in advice, mainly in Hackney. Outside the core office hours, please phone the LCAP mobile or email.
London Drug & Alcohol Network
020 7520 7566
c/o DrugScope
Prince Consort House
Suite 204
109/111 Farringdon Road
London EC1R 3BW
Website: bit.ly/9L7se
Click on 'Find a service' and your borough to get an excellent listing of relevant drug and alcohol services.
London Irish Centre
Alcohol workers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Housing advice
Music classes
Has been providing welfare services, and social and cultural events for over 50 years. Ring for service times.
London Jesus Centre
Art classes
Bathroom/showers
Clothing
Education & training
Food
Internet access
Laundry
Leisure activities
Safe keeping
Day centre with IT, citizenship, arts and crafts, life skills and ESOL classes.
London Refugee Support Service
Accommodation advice
Advocacy
Bedding available
Benefits advice
Housing advice
Legal advice
Outreach workers links
For refugees and asylum seekers. Phone or drop in to make an appointment. Practical help (inc. sleeping bags) and info. Signposting to other services. Different languages & access to interpreters.
London Street Rescue
Monday–Friday:
9am–7:30am
Sunday & :
7pm–0am
Accommodation advice
Advocacy
Housing advice
Rough sleepers hotline for help with getting into accommodation. Part of Thamesreach.
Look Ahead Arts Programme
Art classes
Leisure activities
Music classes
Writing, performance, photography, music and workshops.
LORECA (London Refugee Economic Action)
020 7593 8000
London Development Agency
Palestra
197 Blackfriars Road
London SE1 8AA
Website: tinyurl.com/qza8k6
Careers advice
Education & training
Aims to support London's refugees and asylum seekers to become economically active and fully use their skills. Excellent directory of employment, training and business support.
Mainliners
Monday, Tuesday, Thursday:
12am–8pm
Wednesday & Friday:
4pm–8pm
Saturday:
12am–6pm
Drugs workers
Free food
Laundry
Medical services
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
For Londoners (especially in Wandsworth, Lambeth, Southwark, Lewisham, Greenwich) affected by HIV and drug use. Drop-in day centre at Kennington. Wide variety of HIV, Hepatitis, social, welfare and health information services. Free complementary therapies, free meals, laundry, needle exchange, condoms. Outreach in Lambeth, Southwark and Lewisham area. Information services as above, needle exchange, condoms. Portuguese spoken. No disabled access.
Mainliners (England)
Monday–Friday:
9:30am–5pm
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Works across blood-borne viruses, drugs and sexual health to help those most vulnerable. Excellent information, plus street outreach and on-site services. Mobile needle exchange. Hep C advice line (0870 2422467). Drop in, or contact by phone, email or letter.
Maytree Respite Centre
Monday–Sunday:
Open 24 hours
Counselling
Mental health
This is NOT a drop-in service: Maytree provides a one-off four-night stay in a safe residential setting for people who are in a suicidal crisis, with opportunity to talk, reflect and rest, subject to an assessment, in confidence and without judgement.
Memorial Baptist Church Plaistow
Saturday:
8am–12am
Free food
Full English breakfast.
Mental Fight Club
Leisure activities
Mental health
Mental health
A creative/arts site for people with mental illness.
Merton Action for Single Homeless (MASH)
For people aged 16-25. Ring first.
Missionaries of Charity (Gift of Love - for men)
Friday–Wednesday:
9am–11am
Accommodation advice
Free food
Housing advice
Ring first. For single, homeless men aged 30-60 with low support needs, particularly rough sleepers.
Missionaries of Charity (Home of Peace - for women)
Accommodation advice
Free food
Housing advice
For single women with no or very low support needs aged 18-60. Open access. Dry.
Muslim Community Helpline
020 8904 8193/020 8908 6715
London
Advocacy
Counselling
Mental health
Part-time telephone support service for Muslim women who have experienced domestic violence.
Muslim Youth Helpline
Monday–Friday:
10am–6pm
(office hours)
Monday–Friday:
6am–0am
(helpline - 0808 808 2008; counselling - help@myh.org.uk)
Saturday & Sunday:
12am–0am
(helpline - 0808 808 2008; counselling - help@myh.org.uk)
Counselling
Free and confidential counselling service via the phone, email, internet and a face-to-face befriending service in the Greater London area. Faith- and culturally-sensitive peer support to young Muslims in the UK. Lnguages: Arabic, Bengali, Farsi, Gujarati, Hindi, Punjabi, Somali & Urdu.
Muswell Hill Churches Soup Kitchen
Monday–Thursday:
7:45pm–8:45pm
Sunday:
7:45pm–8:45pm
Free food
Serves a two-course meal to 30-40 people each night - 8,000 meals a year.
Needle Exchange Van
Monday–Friday:
4pm–7pm
Drugs workers
Needle exchange
White van parked at bottom of Centrepoint Tower, Tottenham Court Road.
New Hanbury Project (Spitalfields Crypt Trust)
Art classes
Education & training
Leisure activities
Music classes
Courses in personal development, life skills, woodwork, DIY, art, IT, guitar, Spanish, cooking. Please phone for times. There is no drop-in.
New Horizon Youth Centre
Monday:
2pm–4pm
(alcohol support)
Monday–Friday:
10:30am–4pm
(10.30am-1pm advice)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Clothing
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Leisure facilities
Medical services
Mental health
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
For young (16-21) homeless people. Free lunch. Women-only groups. Mental health, life skills & resettlement support. Sex worker project. Street outreach. Refugee worker. Drop-in or phone.
New Life Assembly
020 8207 4411
London
Free food
Soup run from Hendon that comes into the West End once a month.
New Roots
0207 462 6996 (office)
Unit 403, Business Centre
Bow House
153-159 Bow Road
London E3 2SE
Website: bit.ly/RTlbJ
Monday–Friday:
9:30am–5pm
Alcohol workers
Counselling
Drugs workers
Outreach workers
Outreach workers links
Alcohol and drug counselling and advice for people from Black and minority ethnic communities. Help arranging detox. Freephone for an appointment: 08000 190 563.
Newham Community Drug Team In-Volve
Monday & Wednesday:
9:30am–5:30pm
Tuesday & Thursday:
9:30am–8:30pm
Friday:
9:30am–5pm
Saturday:
10am–1pm
Counselling
Drugs workers
For anyone (19+) living in Newham with a drug misuse problem who wants treatment help or advice.
Newham Homeless Persons Unit
Monday–Friday:
8am–8pm
Saturday:
9am–1pm
Accommodation advice
Housing advice
Tenancy support
Outside office hours, phone 020 8472 9624. Minicom: 020 8430 2412. See the website for details of your local office.
No 10 - Care Advice Service
Wednesday:
6:30pm–8pm
(drop-in - 18+)
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
North London Action for the Homeless
Monday:
12am–1:30pm
(lunch)
Wednesday:
7am–8:30pm
(supper)
Bathroom/showers
Benefits advice
Clothing
Free food
Leisure activities
Leisure facilities
Music classes
Free cooked three-course vegetarian meal, and tea or coffee. Take-away food and clothing upon request. Free advice on welfare benefits, housing, disability payments, etc. Visited periodically by a Health Access Worker. Runs literacy classes, music sessions and outings to theatre etc. as part of life skills programme.
Norwood Gardens
Monday–Friday:
8:30am–5pm
Five-bed project for single homeless women aged 17-55 with low-medium support needs, including ex-offenders. Phone, write (norwood@trinityhomelessprojects.org.uk) or call in.
Notre Dame Refugee Centre
Monday & Thursday:
11am–4pm
(drop-in)
Benefits advice
Careers advice
Counselling
Free food
Housing advice
Service for French-speaking refugees and asylum seekers.
Off-Centre (Hackney Young People's Counselling Service)
Monday, Tuesday, Thursday, Friday:
10am–1pm
Monday–Friday:
2pm–6pm
Accommodation advice
Advocacy
Art classes
Benefits advice
Counselling
Housing advice
Music classes
Outreach workers
Counselling, advice and information service for young people (13-25) in Hackney.
Open Door
Accommodation advice
Advocacy
Housing advice
A project for gay men which can help with housing and homelessness.
Open Door Meal
020 7630 6282
St James the Less Parish Centre
Thorndike Street, off Moreton Street
London SW1V 2PT
Website: bit.ly/y7TpS
Thursday:
7pm–9:30pm
(alternative weeks during term time)
Free food
An established service providing a two-course hot meal.
Open Film Club
Wednesday:
5:30pm–8:30pm
Providence Row
Tuesday:
6am–9pm
St Patrick's, Soho Square
Thursday:
5pm–9pm
CSTM and St Mungos, Mare Street
Free food
Leisure activities
St Patrick's, Soho Square - Tuesdays 6pm Providence Row, Victoria - Wednesdays 5.30pm The Connection at St Martin's - Thursdays 5pm St Mungo's, Mare St - Thursdays 6pm
OSW (London Bridge)
Careers advice
Education & training
Internet access
Tackles homelessness by supporting individuals to access education, training, volunteering and employment.
Our Lady of Hal
Tuesday, Wednesday, Friday, Saturday:
12:45am–2pm
Free food
PACE
Monday–Friday:
9am–1pm
(office hours)
Monday–Friday:
2pm–5pm
(office hours)
Advocacy
Careers advice
Counselling
Housing advice
Mental health
London’s leading charity promoting the mental health and emotional wellbeing of the lesbian, gay, bisexual and transgender community. Also careers coaching and advice.
Peter's Community Café
Monday–Wednesday:
12am–6:30pm
Free food
Pharmacy-based needle exchanges
London
Needle exchange
Classic Pharmacy, 55 St George's Road, SE1 6ER (Map); Deejays Pharmacy, 154 Norwood Road, SE27 9AZ, 0181 674 2455, 9am-6pm Mon-Sat (Map); Duncan's Pharmacy, 7/8 Camden Square, Peckham, SE15 5LW (Map); Foster & Sons Chemist, 14 Forest Hill Road, East Dulwich, SE22 (Map); Lockyer's Pharmacy, 252 Evelyn Street, Deptford, SE8 (Map); Lambeth Tower Pharmacy, 76 Kennington Road, SE11 6NJ (Map); Lenney's Pharmacy, 309 East Street, SE17 2SX (Map); P E Logan, 465-467 New Cross Road, SE14 6TA (Map); Perfucare, 136 Kirkdale, Sydenham, SE26 (Map); Ropharm Pharmacy, 169 Rye Lane, Peckham, SE15 (Map); Sempex Ltd, 182 Coldharbour Lane, Brixton, SE5 (Map); Surdock Pharmacy, 162 Lower Road, Rotherhithe, SE16 (Map); The Pharmacy, 312-314 Lewisham Road, Lewisham, SE13 (Map); Wise Pharmacy, 363 Sydenham Road, SE26 5SL (Map).
Positive East
Monday–Friday:
10am–6pm
Benefits advice
Counselling
Medical services
Mental health
Sexual health advice
For HIV+ people in East London. Gay men's health trainers, counsellor and mentoring. Advice on welfare, asylum & immigration, housing etc. African specialist workers. Languages: Swahili, French, Lingala, Kinyarwanda, Kirundi, Luganda & Italian.
Pownall Gardens
Monday–Friday:
8:30am–5pm
Accommodation and support for 8 single homeless men aged 16-55. Phone or write.
Praed Street Project
Monday–Thursday:
9:30am–5:30pm
Tuesday–Thursday:
2am–4:30pm
(advice drop-in)
Thursday:
2pm–5pm
(walk-in clinic)
Friday:
9:30am–11:30am
Counselling
Drugs workers
Legal advice
Medical services
Sexual health advice
Outreach for women who work in the sex industry, on the streets and in working flats. Clinic-based STD services Monday to Friday. Advice on sexual health, support and info on sex work, the law, drugs, housing, HIV, self-defence/ safety, and to meet other women. Drop in or phone. Clinics by appointment.
Project: London (Medecins du Monde)
Monday, Wednesday, Friday:
1pm–5pm
Advocacy
Medical services
Sexual health advice
Information, advice and practical assistance to help vulnerable people access NHS and other services. Some basic healthcare and advocacy for people who have problems accessing healthcare. Also operates from Providence Row and U-Turn.
Providence Row
Monday–Friday:
9:30am–12am
(8.30am for verified rough sleepers)
Monday–Friday:
1:30am–3pm
(appointments & activities)
Art classes
Bathroom/showers
Benefits advice
Careers advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Luggage storage
Mental health
Mental health
Needle exchange
Outreach workers links
Safe keeping
Sexual health advice
Quaker Christmas Shelter
23 December to 30 December
Wednesday–Wednesday:
7am–10am
(breakfast for up to 75)
23 December to 30 December
Wednesday–Wednesday:
4pm–11pm
(supper for up to 75 at 6pm. Closes at 11pm except for people with a bed.)
Free food
Leisure activities
24 beds (self-referrals are possible); dry.
Quaker Mobile Library
Monday:
10:45am–11am
(Every second Mon at either Webber Street or Deptford Churches Centre)
Monday:
11:30am–12am
(Every second Monday at the Manna Centre)
Tuesday:
7pm–7:30pm
(Holy Cross Centre, Cromer Street)
Saturday:
9:45am–10:30am
(The Connection at St Martins)
Sunday:
11am–11:30am
(The Passage)
Education & training
Leisure facilities
Webber Street and Deptford Churches Centre receive one visit per month; the Manna Centre one visit each fortnight; and Holy Cross Centre, The Connection and The Passage one per week.
Redbridge Council Housing Advice Centre
Monday–Friday:
9am–1pm
(personal visits)
Monday–Friday:
9am–4:45pm
(phone calls)
Accommodation advice
Housing advice
Tenancy support
Outside office hours, phone 020 8553 5825. In an emergency during office hours, the duty manager 020 8708 4007 will take call if main numbers are busy.
Redbridge Night Shelter
Sunday–Thursday:
7:30am–8:45am
Friday & Saturday:
7:30pm–9:15am
Monday–Friday:
9:30am–5pm
(office hours)
Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Bedding available
Clothing
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Luggage storage
Medical services
Services only for people staying at the shelter. Some classes for residents and ex-residents only - ring first.
Refugee and Migrant Justice
Monday–Friday:
10am–4pm
Monday, Wednesday, Friday:
9:30am–1pm
(drop-in advice clinic - first come, first served)
Advocacy
Legal advice
Free legal support to asylum seekers and migrants who have no other means. Clients include asylum seekers, including children (both accompanied or unaccompanied); victims of trafficking; foreign national victims of domestic violence; people detained in immigration removal centres; those in temporary police custody in relation to an immigration matter; foreign national; and people already recognised as refugees.
ReStore Community Projects
Monday–Friday:
9:30am–4pm
(no appointment necessary)
A wide range of beds, settees, tables, chairs and all household furniture available at low cost. Agency referral, or bring evidence of being on benefits or on low income.
Rhythms of Life International
Monday–Saturday:
4:30pm–6pm
Sunday:
3:30pm–5pm
Free food
Free tea and warm food served 365 days a year. Friendly volunteers happy to give advice and referrals re: housing, drugs & alcohol and benefits.
Rice Run
London WC2
Free food
Friday 21.00-22.00. Rice and chicken, or savoury rice.
Richmond upon Thames Advice Team
Monday, Tuesday, Thursday, Friday:
9am–4pm
Wednesday:
1pm–4pm
Accommodation advice
Housing advice
Outside office hours, phone 0845 600 7413.
Robes Project (Southwark & Lambeth)
8 November to 31 March
Monday–Sunday:
7:30am–7:30am
Accommodation advice
Free food
Age 18+ mixed; beds for 13. referral only from Manna Centre. Further info 07806878851 or 020 7407 2014.
Romford YMCA
Monday–Friday:
9am–4pm
(office hours)
Leisure facilities
Tower block with good sports, fitness, arts and other activity facilities. Priority to homeless people aged 18-30 who are in receipt of benefits and have a local connection to the London boroughs of Barking, Dagenham or Havering. Phone, call in or write.
Rugby House
Monday–Friday:
9am–5pm
(appointments till 8pm on Thursdays)
Advocacy
Alcohol workers
Counselling
Drugs workers
Adult alcohol and substance misusers; pregnant women; translation available for non-English speaking clients; carers and parents with young children; clients who are homeless; unemployed but able to prove connection with the Borough of Enfield.
Sai Baba
London WC1N 1DN
Free food
Salvation Army (Booth House)
Accommodation advice
Bathroom/showers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure facilities
Men only. Dogs allowed occasionally. Self-referrals accepted for one night only. Phone to check vacancies and discuss potential referral.
Salvation Army (Edward Alsop Court)
Accommodation advice
Bathroom/showers
Careers advice
Education & training
Internet access
Laundry
Leisure activities
Leisure facilities
Outreach workers links
One night only for self-referral. Phone at 9am to check vacancies. Otherwise, agency referrals, including referrals straight from prison.
Salvation Army (King's Cross - Faith House)
Monday:
6pm–8pm
(men's group)
Tuesday:
5pm–6pm
(women's drop-in)
Wednesday:
1pm–3pm
(women's drop-in)
Wednesday:
7:30pm–9pm
(open drop-in)
Friday:
11am–1pm
(women's brunch and discussion group)
Thursday:
12:30am–1:30pm
(hot meal)
Clothing
Counselling
Free food
Practical, emotional and spiritual support.
Salvation Army (Rochester Row Day Centre)
Monday & Friday:
5:30pm–8pm
(appointments only)
Tuesday:
2pm–4:30pm
(art workshop)
Wednesday & Thursday:
5:30pm–8pm
(drop-in)
Thursday:
1pm–5pm
(benefits advice)
Thursday & Friday:
2pm–4pm
(English classes)
Advocacy
Art classes
Bathroom/showers
Bedding available
Benefits advice
Clothing
Education & training
Free food
Leisure activities
Leisure facilities
Pavement stockists
Lovely, very friendly centre. Classes are run with Westminster Adult Education and employment opportunities are provided in partnership with Jobcentre plus. There is a cold-weather shelter for c25 people. Help includes informing people in employment of their rights as workers. The centre provides work-wear for work on construction sites and clothing for bar/restaurant work.
Salvation Army (Southwark)
Wednesday:
1pm–3pm
(drop-in with lunch)
Thursday:
10am–3pm
Friday:
1pm–2:30pm
(lunch and bible study)
Accommodation advice
Samaria Network
Sunday:
6:30pm–8:30pm
(at the corner of Temple station)
Free food
Sangam Centre
Monday:
12am–3:30pm
(social club for male senior citizens)
Tuesday:
12am–3:30pm
(social club for female senior citizens)
Monday–Friday:
9:30am–5:30pm
Saturday:
9am–1pm
Accommodation advice
Advocacy
Bedding available
Counselling
Housing advice
Legal advice
Medical services
Advice for the Asian and other local communities on housing, homelessness, benefits, employment, immigration and nationality, domestic violence. Legal advice sessions Saturdays. ESOL classes, IT training. Languages: Gujarati, Hindi, Urdu.
SanKTus
Monday–Saturday:
2pm–3pm
Sunday:
3pm–4pm
Accommodation advice
Free food
Housing advice
Santé Project (refugee mental health access)
Advocacy
Counselling
Mental health
Advocacy and befriending for vulnerable refugees and asylum seekers.
ScotsCare & New Borderline
Monday, Tuesday, Wednesday, Friday:
9am–12am
(appointments)
Monday–Friday:
2pm–4:30pm
(drop-in)
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Outreach workers links
Tenancy support
Scotscare and Borderline merged to provide stronger services for homeless and vulnerably-housed Scots in London by helping them to establish a secure tenancy and lead a healthy, independent life. Their services include information, advice and advocacy, provision of birth certificates for identification purposes, travel warrants and housing advice, including some accommodation.
Shoreditch Community Project
Monday & Wednesday:
9:30am–12:30am
Tuesday:
2pm–4pm
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Debt advice
Drugs workers
Education & training
Free food
Housing advice
Outreach workers links
Offer high-quality support, rehabilitation and training to people facing homelessness, alcohol, drugs, poverty or social isolation.
Silver Lady Fund (aka The Pie Man)
London SE1
Free food
Piping hot pasties, pies and sausage rolls from the van down behind the Festival Hall early mornings (it's white with 'Silver Lady Fund' written on the side).
Simon Community (House of Hospitality)
Monday:
11am–3:30pm
Wednesday:
11am–5pm
Thursday:
11am–6pm
Accommodation advice
Barber
Bathroom/showers
Bedding available
Benefits advice
Clothing
Counselling
Food
Free food
Housing advice
Internet access
Laundry
Luggage storage
Outreach workers
Outreach workers links
Pavement stockists
Much more than a drop-in centre! Supports and camapigns for people who are homeless or rootless and for whom no other provision exists.
Sir Oswald Stoll Foundation
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Careers advice
Debt advice
Drugs workers
Education & training
Housing advice
Mental health
Mental health
Tenancy support
Helps vulnerable and disabled ex-Servicemen and women, particularly the homeless, to live as independently as possible.
SIRI Behavioural Health
Monday–Friday:
9am–6pm
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Legal advice
Mental health
Outreach workers
Culturally sensitive counselling for African and Afro-Caribbean people. Befriending and outreach work. Drug, alcohol, and dual diagnosis management. Benefits advice. Immigration and asylum casework. Gay, lesbian and bisexual support group and health promotion. Home and hospital visits for older people.
SMart
Art classes
Art workshops and lectures at various venues. Email smartnetwork@lineone.net for details.
SMART
Monday:
10am–1pm
(appointments only)
Monday:
12am–3pm
(women's group)
Tuesday & Friday:
10am–2pm
(drop-in)
Monday:
2pm–5pm
(drop-in)
Wednesday:
10am–8pm
(appointments only, closed 1pm -2pm)
Wednesday:
3pm–5pm
(relapse prevention group)
Thursday:
2pm–5pm
(drop-in)
Advocacy
Counselling
Drugs workers
Medical services
Needle exchange
Outreach workers
Sexual health advice
For people with drug-related problems. Advice, information and support. Assessment, counselling, complementary therapies, referral to specialist providers and user groups.
Sock Book
London
Website: bit.ly/bTBzQL
Previously Everyone's Home: An 'e-shelter', with a large directory of services in the UK.
Sock Mob
London
Website: www.sockmob.org
Clothing
An online group who aim to befriend the homeless and hand out socks.
Soho NHS Walk-In Centre
Monday–Friday:
8am–8pm
Saturday & Sunday:
10am–8pm
(and Bank Holidays - closed on Christmas Day)
Sexual health advice
Walk-in medical centre for general healthcare, contraceptive advice, and HIV/Hep tests. If you want to go after 6pm, phone first - the centre gets very busy.
Soho Rapid Access Clinic
Monday–Friday:
9am–5pm
Alcohol workers
Drugs workers
Medical services
Needle exchange
Services for people with mental health and substance misuse problems and learning disabilities living in central and north west London.
Sort It! Lifeline
Monday–Friday:
9am–5pm
(evening appointments by arrangement)
Counselling
Drugs workers
For people in Enfield aged 10 to 18, and young adults aged 18 and 21, who are either currently using or have recently stopped and are seeking support.
South London & Maudsley NHS Trust Dual Team Catford
Monday & Thursday:
9:30am–7pm
Tuesday, Wednesday, Friday:
9:30am–5pm
Monday:
2pm–4pm
(self referral)
Alcohol workers
Drugs workers
Needle exchange
Outreach workers links
Sexual health advice
For residents of Lewisham & North Southwark who have problems with drugs or alcohol. Open referral system, advice and information, liaison and referral. Assessment and detoxification, counselling. Pregnancy liaison service to Lewisham Hospital, probation liaison service, homeless service, needle exchange, community care assessments for Lewisham residents, GP shared care. Also available on-site methadone dispensing. Long-term prescribing and dual diagnosis service. Interpreter can be organised. Wheelchair accessible.
Southwark Council Homeless Service
Wednesday:
10am–4pm
Monday, Tuesday, Thursday, Friday:
9am–4pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7525 5000.
Southwark Homeless Information Project
Monday, Wednesday, Friday:
5:30pm–7:30pm
Housing advice
Legal advice
Self-help group offering advice and info on homelessness, housing rights, illegal eviction and alleged 'Unauthorised Occupation'. Languages: French, German, Italian & Spanish.
Southwark Homeless Unit
Monday, Tuesday, Thursday, Friday:
9am–4pm
Drop-in or phone. Serves street and hostel residents in SW1, W1, WC1 and WC2; and residential clients in SE1, part of SE8, SE16 and SE17.
Spires Centre
Tuesday & Thursday:
9am–10:30am
(rough sleepers only)
Tuesday & Thursday:
10:30am–2pm
(drop-in)
Wednesday:
10am–12am
(rough sleepers)
Wednesday:
10am–1pm
(adult learning centre)
Friday:
10am–1pm
(women only)
Sunday:
11:30am–3pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Foot care
Free food
Housing advice
Leisure activities
Leisure facilities
Medical services
Mental health
Music classes
Pavement stockists
Drop-in, food, showers, clothing, resettlement advice, drug & alcohol support, health advice, medical and optician services and much more!
St Andrew's Church
10 St Andrew's Road
Fulham
London W14 9SX
Saturday:
12am–2pm
(hot food and sandwiches)
Free food
Hot food and sandwiches.
St Christopher's Fellowship (for runaway children)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Internet access
Legal advice
The UK's only refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.
St Cuthbert's Centre
Monday–Friday:
12:30am–3:45pm
(opening times)
Monday–Friday:
9:30am–4:30pm
(office hours)
Advocacy
Art classes
Bathroom/showers
Clothing
Counselling
Food
Housing advice
Internet access
Laundry
Outreach workers
Outreach workers links
Drop-in centre for all vulnerable people in Earl's Court and the surrounding areas.
St Giles Trust
Monday–Friday:
9:30am–12:30am
Alcohol workers
Bathroom/showers
Benefits advice
Drugs workers
Education & training
Housing advice
Laundry
Medical services
Mental health
Mental health
Tenancy support
Supports ex-offenders.
St John the Evangelist
020 7226 3277
39 Duncan Terrace
Islington
London N1 8AL
Website: www.stjohnsislington.org/stjohn/pages.nsf/httpPublicPages/Home?Open
Tuesday–Saturday:
12:30am–1:30pm
Free food
Tues to Sat 12.30pm-1.30pm.
St John's, Ealing
Saturday & Sunday:
4pm–5pm
Saturday & Sunday:
3:30pm–5pm
(Delete 4pm-5pm time)
Thursday:
10am–4pm
(Advice session with Ealing Churches workers)
Free food
St Mary Magdalene Centre for Refugees & Asylum Seekers
Advocacy
Clothing
Education & training
Food
Internet access
Legal advice
Leisure activities
Holistic centre offering practical help for refugees (understanding letters, making appointments) as well as education (English and IT), and leisure activities (art classes).
St Mungo's (Bridge Resource Centre)
Tuesday–Friday:
10am–1pm
(drop-in)
Careers advice
Education & training
Internet access
Drop-in sessions, classes and other courses.
St Mungo's (Tower Hamlets Ex-Offenders Floating Support Services)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Outreach workers
Tenancy support
St Mungo's (Voicemail4All)
Visit the website for information on registering for this free voicemail service for the homeless.
St Mungo's (Brent Probation Housing advice and Floating Support)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Housing advice
For offenders in the Borough of Brent aged 18+. Works with offenders with complex needs to prevent homelessness and re-offending.
St Mungo's (Chancery Lane Hostel)
020 7831 9616
c/o St Mungo's (referral address)
Griffin House
161 Hammersmith Road
W6 8BS
London WC1H 8BA
Website: bit.ly/eIUxf
Accommodation advice
Housing advice
For single, homeless women aged 17+. Open access. Dry.
St Mungo's (Lambeth Mobile Harm Reduction and Needle Exchange)
07920 701 264
London
Thursday:
2pm–4pm
(mobile Nx in Lambeth)
Friday:
2pm–8pm
(mobile Nx in Lambeth & Brixton)
Saturday:
11am–2pm
(mobile Nx in Lambeth & Clapham High St)
Wednesday:
1pm–7pm
(mobile Nx in Lambeth, Vauxhall, Waterloo & Brixton)
Tuesday:
10am–5pm
(mobile Nx in Lambeth, Vauxhall & Clapham Common)
Advocacy
Counselling
Drugs workers
Needle exchange
Outreach workers
Sexual health advice
Free injecting equipment. Harm reduction advice, sexual health advice and free condoms. Referral to relevant agencies. A place to listen... For more info, call the Nx hotline (07920 701 264).
St Mungo's (Putting Down Roots)
Thursday:
9:30am–3:30pm
(St John’s Churchyard)
Monday:
9:30am–3:30pm
(sessions at Great Guildford St Hostel, Mint Street Park & Grange Rd)
Tuesday:
9:30am–3:30pm
(sessions at Waterloo Millennium Green & Emma Cons Garden)
Wednesday:
10am–3:30pm
(Cedars Road Hostel)
Education & training
Leisure activities
Gardening project, working in parks and green spaces throughout London. Call 020 7633 9655 and ask for Putting Down Roots.
St Mungo's (Wood Workshop)
020 7289 5127
The Wood Workshop
Westway Business Centre
15 Torquay Street
London W2 5EJ
Website: bit.ly/12Eq57
Education & training
Furniture and crafts workshop for homeless men and women. Expert supervision and tuition in a friendly, supportive working environment.
St Stephen's Church (The Manna)
Tuesday:
7pm–9pm
(drop-in)
Wednesday:
1pm–3pm
(drop-in - barber & footcare)
Friday:
10am–12am
(key worker session)
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Food
Foot care
Free food
Laundry
Leisure activities
Leisure facilities
Medical services
Food, games, showers, clothing, laundry, and chiropody. Outreach workers from the Benefits Agency and a local drugs service. Support for users wanting to improve their health and well-being - substance misuse, welfare benefits, housing and mental health.
Stockwell Project
Monday, Wednesday, Thursday:
2pm–5pm
(drop-in)
Thursday:
10am–1pm
(drop-in)
Monday–Friday:
10am–5pm
(needle exchange)
Tuesday:
2pm–5pm
(women only)
Advocacy
Drugs workers
Medical services
Needle exchange
Outreach workers
Sexual health advice
Mainly for injecting drug users, and people with HIV and Hepatitis C (18+) in Lambeth, but there is no catchment area for needle exchange. Assessment, referral for treatment, medical and social referral, casework, needle exchange. Specialist workers available for women and black clients. Italian & Portuguese spoken. Wheelchair accessible.
Stonewall Housing
Monday, Thursday, Friday:
10am–1pm
(advice line - 020 7359 5767)
Tuesday & Wednesday:
2pm–5pm
(advice line - 020 7359 5767)
Accommodation advice
Advocacy
Housing advice
Sexual health advice
Addresses the housing needs of lesbians and gay men. Provides temporary, supported housing for 16–25-year-old lesbians and gay men.
Streetlytes
Saturday:
8pm–8:30pm
(Please note: first and third Saturdays only - ring or email to check)
Tuesday:
6pm–9pm
King George's hostel, Victoria.
Advocacy
Bedding available
Clothing
Free food
Outreach workers
Outreach workers links
Hot tea/coffee, sandwiches, fruit, yogurt, pasta, blankets and clothing to the vulnerable and homeless at the piazza of Westminster Cathedral. Advocate on clients' behalf to service providers that will address housing, mental health and drug and alcohol issues. Run a night drop in at King George's hostel, Victoria.
Streetwise Opera
Music classes
"brilliantly imagined, strikingly original and deeply touching." - Opera Now magazine. Workshops at The Passage, Crisis Skylight and the Connection at St Martin's.
SW London Vineyard - The King's Table
Sunday:
2:30pm–4:30pm
(superb hot stews under Waterloo Bridge near the Embankment)
Free food
Superb hot stews and potatoes, bread, fruit, and tea and coffee.
TASHA Foundation
Monday–Sunday:
5pm–0am
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Out of hours helpline for people with mental health or drug use difficulties. Works with substance misuse, anti-depressants, stress, agoraphobia and depression.
Thames Reach
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Leisure activities
Leisure facilities
Mental health
Mental health
Outreach workers
Outreach workers links
Aims to end street homelessness and to prevent street homelessness by working with people who are in danger of ending up on the street. Run night shelters, drop-ins, street services etc.
The 240 Project
Monday–Wednesday:
11am–4pm
Advocacy
Art classes
Bathroom/showers
Benefits advice
Careers advice
Clothing
Education & training
Free food
Music classes
Community and activity centre that works with vulnerable and excluded people. Phone or drop in for more info about the range of classes and help available.
The Barons Court Project
Monday–Friday:
2pm–5pm
(crop-in and cafe)
Friday:
12am–2pm
(women's group)
Tuesday & Friday:
2pm–5pm
(computer sessions)
Friday:
5pm–7:30pm
(Green Palm Club for isolated black people)
Wednesday:
7pm–9pm
(mental health support)
Saturday:
2pm–5pm
(mental health support)
Bathroom/showers
Benefits advice
Food
Internet access
Laundry
Leisure activities
Leisure facilities
Medical services
Friendly drop-in where people who are vulnerable through homelessness or mental health problems can socialise, find support and access services.
The Big Issue
Advocacy
Careers advice
Education & training
Earn income by selling a quality magazine. The Foundation provides jobs, education and training. Other editions: bigissuescotland.com; bigissuesouthwest.co.uk; (Wales) bigissuecymru.co.uk; bigissueinthenorth.com.
The Big Issue Service Broker Team (London)
Monday:
7am–4:30pm
Tuesday–Friday:
8:30am–4:30pm
:
9am–2pm
Accommodation advice
Alcohol workers
Benefits advice
Debt advice
Drugs workers
Mental health
Tenancy support
Helps vulnerably housed and homeless people - mainly Big Issue vendors - find information on accommodation, resettlement and welfare rights. Drug, alcohol and mental health support.
The Branches (was Waltham Forest Churches Winter Shelter)
Monday–Sunday:
9am–5pm
(breakfast 9am-10am; lunch 12pm-12.30pm)
Monday–Sunday:
8am–9am
(night shelter - 6pm-7.30pm)
Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Benefits advice
Counselling
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Medical services
Music classes
Regular visits from nurse practitioner. Resettlement support. Work with asylum seekers denied NASS support. Music, arts and crafts classes. Also night shelter.
The Cabin
London N19
Monday–Sunday:
10:30am–11:45am
Free food
Near top of Holloway Road, by Theo's shoe shop. Sandwich van every day.
The Caravan Drop-In
Saturday–Monday:
10am–7pm
Tuesday–Friday:
11am–7pm
Counselling
A friendly ear, and some access to counselling.
The Carpenters
Tuesday:
10am–12am
Free food
A ‘food pack’ with hot or cold drink, every Tuesday.
The Connection at St Martin in the Fields
Monday, Tuesday, Thursday, Friday:
9am–12:30am
Wednesday:
9am–12am
Saturday & Sunday:
9am–1pm
(drop-in - no entry after 10.30)
Tuesday & Thursday:
4:30pm–7:30pm
(drop-in)
Accommodation advice
Alcohol workers
Art classes
Bathroom/showers
Benefits advice
Careers advice
Clothing
Drugs workers
Education & training
Food
Foot care
Housing advice
Internet access
Medical services
Mental health
Music classes
Outreach workers
Safe keeping
Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+.
The Haven Club
020 7278 8687
Holy Cross Centre
The Crypt
Holy Cross Church
Cromer Street
London WC1H 8JU
Website: bit.ly/1bFfcm
Monday:
6pm–8pm
Alcohol workers
Drugs workers
For self-treating drug & alcohol users: no using on day or no entry.
The Hungerford Drug Project (Turning Point)
Monday–Friday:
2pm–5pm
(drop-in)
Saturday & Sunday:
11am–5pm
Thursday:
6pm–8:30pm
(drop-in - Antidote's LGBT drug & alcohol service)
Counselling
Drugs workers
Free food
Internet access
Leisure activities
Mental health
Help for people who are experiencing problems with drug use.
The London Run
London WC2
Monday:
8:45pm–11pm
(Strand, opposite police station, then 9.30pm at Temple; 10.15pm at St John's, Waterloo)
Free food
Van with tea/coffee, sandwiches, eggs, biscuits, soft drinks, toiletries.
The Manna Centre
Monday–Sunday:
8:30am–1:30pm
Accommodation advice
Bathroom/showers
Bedding available
Benefits advice
Clothing
Dentist
Foot care
Free food
Housing advice
Medical services
Mental health
Outreach workers links
Tenancy support
Open-access day centre meeting some of the most immediate needs of homeless and vulnerable people.
The Margaret Centre (PCHP)
Monday, Wednesday, Friday:
10am–12:30am
Tuesday:
10am–12:30am
Tuesday:
4pm–6:30pm
Thursday:
2pm–4pm
Bathroom/showers
Benefits advice
Clothing
Dentist
Foot care
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
The National Homeopathic Service
Counselling
Medical services
Promotse access to complementary medicines among disadvantaged groups such as homeless people, people with drug and alcohol issues, anxiety, depression and mental health needs. Can refer to other services. Ring for times.
The New Hanbury Project
Counselling
Education & training
Music classes
A personal development and training centre for people who are in recovery or have had problems with homelessness. Abstinence-based, and can only accept those who are in some form of accommodation.
The Passage
Monday–Friday:
8am–12am
(for rough sleepers)
Monday–Friday:
12am–2pm
(lunch)
Monday–Friday:
2pm–6pm
(appointments)
Monday–Friday:
4:30pm–6pm
(verified rough sleepers)
Saturday & Sunday:
9am–12am
Alcohol workers
Benefits advice
Careers advice
Clothing
Drugs workers
Education & training
Food
Foot care
Housing advice
Internet access
Laundry
Medical services
Mental health
Mental health
Tenancy support
For people aged 25+.
The Pilion Trust
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Works with people who have been affected by drugs, alcohol and mental health.
The Positive Place
Monday–Friday:
9:30am–5:30pm
Counselling
Mental health
Sexual health advice
For people living with HIV in south London. Peer support, emotional support, advice, mentoring. Specialist African service. Complementary therapies.
The Rice Run
London WC2
Free food
Rice and chicken or savoury rice. Fridays on The Strand, 9pm-10pm.
The Sacred Heart
Tuesday & Friday:
9:30pm–10:30pm
(sandwiches and hot drinks)
Free food
Run from Wimbledon comes to the Piazza at Westminster Cathedral.
The Space KC (Earl's Court)
Monday, Tuesday, Wednesday, Friday:
2:30pm–5:30pm
(drop-in and needle exchange)
Thursday:
2pm–5pm
(women only - includes Well Woman clinic)
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Tenancy support
Advice for people aged 12-30 in Kensington and Chelsea on housing, benefits, substance use and sexual health. Counselling by appointment. Needle exchange. Hepatitis clinic. Complementary therapies. Drop in or phone.
The Space KC (Golborne Rd)
Monday:
2pm–5pm
(telephone advice)
Tuesday–Thursday:
2:30pm–5:30pm
(drop-in)
Thursday:
2:30pm–5:30pm
(Shiatsu appointments)
Friday:
2pm–5pm
(drop-in)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Needle exchange
Sexual health advice
Tenancy support
Advice for people aged 12-25 in Kensington and Chelsea on housing, benefits, substance use and sexual health. Free contraceptives. Counselling by appointment. Needle exchange. Hepatitis clinic. Complementary therapies. Drop in or phone.
The Tab Centre
Friday:
9am–12am
Drugs workers
Food
Offers support and friendship to people experiencing homelessness, and alcohol and drug addiction.
The Upper Room (St Saviour's)
Wednesday:
5:30pm–6:45pm
(free food and clothing store)
Thursday:
5:30pm–6:45pm
(free food)
Tuesday:
5:30pm–6:45pm
(free food and Polish Psychologists Club)
Monday:
1pm–6pm
(UR4Jobs migrant worker job club)
Friday:
1pm–6pm
(UR4Jobs migrant worker job club)
Saturday & Sunday:
12:30am–1:45pm
(free lunch)
Art classes
Careers advice
Clothing
Counselling
Education & training
Free food
Internet access
Outreach workers links
Provides a broad range of services for the homeless, vulnerable and excluded of west London. UR4Jobs is a drop-in project for A10 nationals and offers support in Polish, Romanian, Russian and Latvian.
The Welcome Project
Tuesday–Friday:
12:30am–3pm
Tuesday–Thursday:
12:30am–3pm
Friday:
10:30am–3pm
Accommodation advice
Bathroom/showers
Benefits advice
Clothing
Free food
Housing advice
Laundry
Drop-in service for socially isolated people, particularly the homeless and refugees. Nurse led clinic. ESOL classes. And it has an allotment! Drop in or phone.
The Whitaker Centre
Monday–Thursday:
9am–3pm
Bathroom/showers
Food
Laundry
Alcohol allowed.
Touchstone
Monday, Tuesday, Thursday, Friday:
9:30am–4pm
Drugs workers
For substance misusers; pregnant women; translation available for non-English speaking clients; carers and parents with young children; clients who are homeless; unemployed but able to prove connection with the Borough of Enfield.
Tower Hamlets Homeless Persons Unit
Monday–Friday:
9:30am–4pm
Accommodation advice
Housing advice
Outside office hours, phone 020 7376 1637.
Treatment Referral Information Programme (TRIP)
Monday–Friday:
9:30am–5:30pm
(office hours)
Monday, Tuesday, Thursday:
8:30am–10pm
(opening hours)
Wednesday:
8:30am–9pm
(opening hours)
Friday:
8:30am–8pm
(opening hours)
Saturday:
10am–5pm
(opening hours)
Advocacy
Alcohol workers
Drugs workers
Education & training
Legal advice
For young people who need help and advice about drug and alcohol use, or employment and training. Also advocacy, and help if you've been arrested. Helpline: 0800 652 9575.
Trinity Homeless Projects
Monday–Friday:
8:30am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Works to transform the lives of people suffering the effects of homelessness and exclusion in the London Boroughs of Hillingdon and Hounslow. Provides supported housing; opportunities for learning, training and qualifications; and opportunities to secure a living wage. Literacy and numeracy programmes.
Triumphant Church International
Sunday:
10am–11am
(drop-in)
Advocacy
Clothing
Free food
Turnaround (Newham)
:
7:30pm–7:30am
Accommodation advice
Housing advice
Direct access shelter for men and women.
Turning Point (Druglink Hammersmith and Fulham)
Monday–Friday:
10am–5pm
(needle exchange, phone service)
Monday & Friday:
2pm–5pm
(drop-in)
Wednesday:
3pm–6pm
(drop-in)
Advocacy
Counselling
Drugs workers
Legal advice
Medical services
Mental health
Needle exchange
Outreach workers
Outreach workers links
Crisis intervention, needle exchange, assessment and care planning, advice, information and support, 1:1 work, ear acupuncture. Crack service with structured day programme, crisis intervention and aftercare. Drug Interventions Programme working out of the local courts, police stations and probation offices, providing assessment, referrals, case management and ongoing support.
U-Turn Project
Monday, Tuesday, Thursday:
10am–5pm
Wednesday:
10am–4:30pm
Friday:
10am–2pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Outreach workers
Sexual health advice
Works with women of all ages in Newham who have been trapped in cycles of prostitution, drug addiction, physical abuse and homelessness from a young age. Phone 020 8983 1553 or approach the U-turn vehicle on Monday evening.
U-Turn Recovery Project
Monday–Friday:
9am–5pm
Alcohol workers
Counselling
Drugs workers
Mental health
"A Christian organisation providing supported accommodation in 2 houses for single homeless men (18-65) who are serious about breaking their dependencies on alcohol, drugs, smoking, gambling and compulsive behaviour." Phone, call in or write (uturnrecovery@hotmail.com).
Union Chapel ('Margins' Homelessness Project)
Sunday:
3pm–5pm
Bathroom/showers
Clothing
Free food
Housing advice
Laundry
Leisure activities
Leisure facilities
Aims to create an environment where guests can move towards a safer, more stable and sustainable life away from the street.
Upper Holloway Baptist Church
Monday:
10am–1pm
Clothing
Free food
Leisure facilities
UR4JOBS
Monday & Friday:
5:30pm–6:45pm
Hot supper
Monday & Tuesday:
12am–5pm
UR4JOBS
Wednesday:
10am–5pm
Polish language counselling service
Careers advice
Education & training
Help in finding work and education - ring for appointment. 07967 312207 English 07772 565815 Romanian 07772 473554 Polish
Veterans Aid
Monday–Thursday:
9am–3:30pm
(drop in or phone)
Friday:
9am–1pm
(drop in or phone)
Accommodation advice
Benefits advice
Clothing
Housing advice
Formerly the Ex-Services Fellowship Centres (EFC). Free helpline: 0800 169 2277
Vision Care
Monday & Thursday:
2am–7:30pm
(at Crisis Skylight)
Wednesday:
9am–2pm
(at The Passage)
Medical services
Free sight tests and spectacles.
Vision Impossible
Monday–Wednesday:
9:30am–1pm
Art classes
An arts project run by Thames Reach and based at Crisis Skylight. By referral only.
Waltham Forest Housing Advice Unit
Monday–Thursday:
9am–4:30pm
(personal callers)
Friday:
10am–4:30pm
(personal callers)
Monday–Thursday:
9am–5:15pm
(phone enquiries - 020 8496 5575)
Friday:
9am–5pm
(phone enquiries - 020 8496 5575)
Accommodation advice
Housing advice
Outside office hours, phone 020 8496 3000.
Wandsworth Council Housing Aid Centre
Monday–Friday:
8:30am–5:30pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8871 6000. 24-Hour Emergency line: 020 8871 7490. Minicom/textphone users: 020 8871 8666
WDP - Wandsworth Drug Project
Monday–Friday:
1pm–5pm
Saturday:
1pm–4pm
Accommodation advice
Advocacy
Alcohol workers
Art classes
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
WDP aims to reduce the social exclusion of drug users and minimise the harm that they may cause to themselves and the wider community.
WDP - Westminster Drug Project
Monday–Friday:
1pm–5pm
(open access)
Advocacy
Counselling
Drugs workers
Housing advice
Medical services
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.
Webber Street (London City Mission)
Monday–Saturday:
9am–12am
Accommodation advice
Barber
Bathroom/showers
Bedding available
Benefits advice
Clothing
Dentist
Free food
Leisure activities
Medical services
Mental health
Outreach workers links
Provides 70 gallons of tea and 500 meals each week!
West London Centre for Counselling
Monday–Thursday:
9am–9pm
Friday:
9am–5pm
Drugs workers
Medical services
Mental health
Sexual health advice
Counselling for people who have experienced addiction or are are going through emotional problems. Runs a self-referral service for people affected by AIDS or HIV.
West London Churches Winter Shelter
9 November to 28 March
Monday–Sunday:
8pm–7am
Food
Housing advice
16+, mixed, dry. 35 beds. Self-referral on a "first come, first served" basis - phone first. Last admission 8pm.
West London Day Centre
Monday–Friday:
8:45am–10am
(rough sleepers' drop-in)
Monday–Friday:
10am–11:30am
(drop-in - hostel residents join)
Monday–:
11:45am–12:45am
(advice - appointments only)
Monday & Thursday:
1:30pm–3:30pm
(drop-in for those with tenancies)
Art classes
Bathroom/showers
Benefits advice
Clothing
Counselling
Food
Internet access
Laundry
Luggage storage
Medical services
Outreach workers links
Safe keeping
Tenancy support
Westminster Community Alcohol Service
Monday–Friday:
9am–12am
Drop in.
Monday–Friday:
12am–5pm
Appointments
Alcohol workers
Counselling
WCAS provides an accessible and flexible health and advice service to clients and their families adversely affected by alcohol use.
Whitaker Centre (Equinox Project)
Monday–Friday:
11am–5pm
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Drugs workers
Foot care
Free food
Housing advice
Leisure activities
Needle exchange
Tenancy support
Drop-in centre with a wide range of services. Sessions for sex workers and rough sleepers.
Whitechapel Mission
Monday–Sunday:
6am–11am
(cooked breakfast 8am-10am)
Monday–Sunday:
6am–11am
Saturday:
12am–2:30pm
(women only)
Accommodation advice
Advocacy
Alcohol workers
Barber
Bathroom/showers
Bedding available
Benefits advice
Clothing
Counselling
Debt advice
Drugs workers
Food
Housing advice
Internet access
Medical services
Outreach workers links
Safe keeping
Tenancy support
Welcoming centre open 365 days a year.
Women @ the Well
Thursday:
12am–5pm
(drop-in)
Wednesday:
2pm–9pm
(drop-in)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Clothing
Counselling
Free food
Housing advice
Internet access
Laundry
Women-only service, particularly for those who have been trafficked and/or are escaping domestic violence. WATW will provide a creative and supportive space for vulnerable women based on Gospel values and developing a holistic response to their needs. it aims to empower these women to make choices to improve the quality of their lives.
Women in Prison
Monday–Friday:
10am–5pm
Accommodation advice
Advocacy
Benefits advice
Housing advice
Mental health
Education, training and practical support to women who are, or have been, in prison. Freephone (ONLY for women offenders and ex-offenders seeking help): 0800 953 0125. Advice and information regarding housing, legal, financial, education, employment and other resettlement. Community-based support for women offenders/ex-offenders from black and ethnic minority groups, and for women released back to London with a history of diagnosed mental illness.
YouthNet UK
Monday–Sunday:
Open 24 hours
Advocacy
Careers advice
Debt advice
Housing advice
Legal advice
Incredible online support resource for 16-24-year-olds.
Croydon Resource Centre
Monday–Friday:
10am–3pm
Accommodation advice
Benefits advice
Careers advice
Clothing
Education & training
Food
Internet access
Leisure activities
Guildford Action
Monday–Friday:
9:30am–4pm
Accommodation advice
Advocacy
Barber
Bathroom/showers
Bedding available
Clothing
Food
Internet access
Laundry
Leisure activities
Outreach workers links
A safe place (access to doctor/nurse, laundry, showers and subsidised food) for those who are or have been homeless.
Merton Homeless Person's Unit
020 8545 3903
Housing Needs Section
Community and Housing Dept
4th Fl, Civic Centre
Morden
Surrey SM4 5DX
Website: bit.ly/rolte
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Outside office hours, phone 020 8770 5000.
SPEAR Hostel
Monday–Friday:
9am–11am
(phone or call in for referral form)
Monday–Friday:
9:30am–5pm
(ring 020 8404 1481 to talk to the outreach team)
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Drugs workers
Food
Housing advice
Outreach workers
Outreach workers links
Tenancy support
For single homeless people aged 18+, particularly people who have been sleeping rough. Priority to people with a local connection to Richmond. Applicants must be eligible for benefits.
Sutton Council Homeless Persons Service
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Phone or drop in for an appointment. Outside office hours, phone 020 8770 5000.
Belfast and Lisburn Women's Aid
Monday–Sunday:
9am–5:30pm
Accommodation advice
Benefits advice
Counselling
Education & training
Housing advice
Legal advice
Mental health
Tenancy support
For women and children experiencing domestic violence. Helpline: 0800 917 1414
Causeway Women's Aid
Monday–Friday:
9am–10pm
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
For women, with or without children (boys under 16), experiencing domestic violence. Helpline: 0800 917 1414.
Clarendon Shelter
Accommodation advice
Counselling
Housing advice
Medical services
Mental health
Emergency accommodation for single homeless women and women with children (boys up to 14), with support needs.
Cookstown and Dungannon Women's Aid
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women and their children (boys up to 16) experiencing domestic violence. Helpline: 0800 917 1414.
Council for the Homeless Northern Ireland (CHNI - central office)
02890 246 440
4th Floor
Andras House
60 Great Victoria Street
Belfast BT2 7BB
Northern Ireland
Website: bit.ly/TIcso
Education & training
Represents organisations working with homeless people throughout Northern Ireland. Training, information, research and collective representation.
Council for the Homeless Northern Ireland (CHNI - NW office)
Education & training
Represents organisations working with homeless people throughout Northern Ireland. Provides training, information, research and collective representation.
Craigavon and Banbridge Women's Aid
028 3836 2777
c/o Office One
1st Floor
Legahory Centre
Craigavon BT65 5BE
Northern Ireland
Website: bit.ly/RNxrZ
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women and children (boys up to 17) suffering from domestic violence. Helpline: 0800 917 1414.
Edward Street Hostel
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Leisure activities
Tenancy support
Shelter, accommodation, care, support, training and a positive future for homeless and other socially-excluded and marginalised groups.
Fermanagh Women's Aid
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
For women, with or without children (boys up to 16), experiencing domestic violence. Helpline: 0800 917 1414.
Foyle Valley House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Art classes
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Counselling
Debt advice
Dentist
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Medical services
Safe keeping
Sexual health advice
Tenancy support
For single homeless women who are alcohol-dependent. Round-the-clock staffing. Single rooms. Referrals to counselling, and appointments to dental and medical help.
Foyle Women's Aid
Accommodation advice
Counselling
Housing advice
Legal advice
For women and children (boys up to 16) who have experienced domestic violence.
Hosford House
Accommodation advice
Careers advice
Counselling
Education & training
Housing advice
Medical services
Mental health
Part of East Belfast Mission, which has developed a range of services to meet the needs of children, young people, people who are homeless and/or unemployed, the elderly and families.
Inverary House
Accommodation advice
Benefits advice
Counselling
Housing advice
Supported accommodation for single homeless people.
Linen Court
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Provides shelter, accommodation, care, support, training and a positive future for homeless and other socially excluded and marginalised groups.
Lurgan Foyer (Mount Zion House)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Leisure activities
Leisure facilities
Tenancy support
For young people (16-25) with high support needs. Training, education and support are tailored to the needs of the residents.
Methodist City Mission
Monday–Friday:
9am–0am
(office hours)
Accommodation advice
Alcohol workers
Drugs workers
Education & training
Housing advice
Tenancy support
Hostel for single, homeless men.
Morning Star House
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
For single homeless men with alcohol, drugs or mental health issues.
MUST Hostel (Mid-Ulster & Sth Tyrone Assn)
Accommodation advice
Housing advice
Leisure activities
Leisure facilities
For single homeless people, including rough sleepers.
Newry, Mourne, S Down and S Armagh Women's Aid
Advocacy
Counselling
Education & training
Internet access
Legal advice
Mental health
For women and their children (boys up to 16) experiencing domestic violence.
Regina Coeli House
028 9061 2473
Address is confidential
Northern Ireland
Monday–Sunday:
11am–10:30pm
(ring to check vacancies)
Accommodation advice
Advocacy
Alcohol workers
Careers advice
Drugs workers
Housing advice
Medical services
Mental health
For single homeless women. Phone to check vacancies.
Salvation Army (Centenary House)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
For single, homeless men. Long-term support beds for older men and a 12-bed rough sleeper unit. (Queue from 8.30pm; beds available at 10pm).
Simon Community (Bangor)
Accommodation advice
Housing advice
For single, homeless people aged 17-64.
Simon Community (Bonds Hill)
Accommodation advice
Housing advice
Mental health
For single homeless people.
Simon Community (Cliftonville Ave)
028 9075 1410 or 9075 6572
28 Cliftonville Avenue
Belfast BT14 6BX
Northern Ireland
Website: bit.ly/16RFlM
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
For homeless people, including ex-offenders and those with alcohol, drug or mental health problems. Can accept couples.
Simon Community (Coleraine)
Accommodation advice
Benefits advice
Education & training
Leisure activities
For single homeless people with support needs.
Simon Community (Flush Park)
Accommodation advice
Counselling
Drugs workers
Education & training
Housing advice
Mental health
Single homeless people aged 17-65.
Simon Community (Larne)
1 Curran Road
Larne BT40 1BS
Northern Ireland
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Housing advice
Tenancy support
Direct access temporary accommodation, with 16 single and 2 double rooms. Self-catering. Support workers, harm reduction worker and tenancy support.
Simon Community (Newry)
Accommodation advice
Advocacy
Counselling
Drugs workers
Education & training
Housing advice
Mental health
For single homeless people.
Simon Community (Saintfield Road)
Accommodation advice
Advocacy
Alcohol workers
Drugs workers
For single homeless people, including people with mental health problems, drug/alcohol issues, and ex-offenders.
Sydenham House
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Clothing
Counselling
Debt advice
Education & training
Housing advice
Internet access
Laundry
Legal advice
Outreach workers links
Sexual health advice
Emergency short-term accommodation for women and their children (boys up to 16) escaping violence and/or abuse. Phone first.
The House in the Wells
Accommodation advice
Alcohol workers
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
For single homeless men (25+) with support needs mainly around alcohol.
Welcome Centre Emergency Nightshelter
028 9024 0424 or 028 9023 4387
1 Divis Tower
Belfast BT12 4QA
Northern Ireland
For single women sleeping rough.
Women's Aid ABCLN
028 2563 2136
c/o The Naomi Centre
2 Cullybackey Road
Ballymena BT43 5DF
Northern Ireland
Website: bit.ly/12DtVB
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Refuge accommodation for women and their children escaping domestic violence in Antrim, Ballymena, Carrickfergus, Larne and Newtownabbey. Helpline: 0800 917 1414.
Derbyshire Housing Aid
Monday–Sunday:
Open 24 hours
24/7 emergency accommodation)
Monday–Friday:
1pm–4pm
(assessment)
Accommodation advice
Art classes
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Housing advice
Laundry
Leisure facilities
City council assessment service for all single homeless people in Derby - local connection applies. Emergency accommodation for up to 28 days.
Stonham (Ellesmere)
Monday–Friday:
8:30am–5pm
(office hours)
Accommodation advice
Benefits advice
Housing advice
Tenancy support
Short-term supported accommodation for ex-services personnel, providing individual support plans leading to resettlement and rehabilitation in the community.
Wycombe Winter Night Shelter
1 April to 31 December
Tuesday & Thursday:
7:30pm–10pm
(drop-in)
1 January to 31 March
Monday–Sunday:
7:30pm–9am
1 April to 31 December
Friday:
2pm–4pm
(drop-in)
Accommodation advice
Advocacy
Art classes
Bathroom/showers
Bedding available
Clothing
Food
Foot care
Free food
Housing advice
Laundry
Go to Wycombe District Council Offices reception and ask for referral to the shelter. Drop-ins do not need a referral.
Missing Link
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Tenancy support
Mental health and housing service for women in Bristol. Supports women who are homeless, or have a history of sleeping rough or whose housing is at risk because of their mental health issues. Specialises in working with women who have complex needs and women who self harm. Get in touch.
Wayside Day Centre
Monday–Friday:
10:30am–11:30am
(drop-in)
Monday–Friday:
12:30am–4pm
(drop-in)
Monday–Sunday:
7:30pm–10pm
(evening centre)
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Bathroom/showers
Counselling
Drugs workers
Food
Housing advice
Medical services
Sexual health advice
Services for women and rough sleepers as well as health, addiction and other specialist services.
Asylum Support Housing Advice (ASHA)
Accommodation advice
Advocacy
Education & training
Legal advice
For homeless and destitute asylum seekers. ESOL classes. Signposting to other services.
Barnabus
Bathroom/showers
Bedding available
Clothing
Education & training
Food
Laundry
Leisure activities
Medical services
Outreach workers
Sexual health advice
Day centre, with afternoon social and education activities and evening street outreach to homeless men and women and to sex workers.
Booth Centre
Monday & Wednesday:
9am–10am
(drop-in - timetabled activities at other times)
Tuesday & Thursday:
9am–12am
(drop-in - timetabled activities at other times)
Advocacy
Alcohol workers
Art classes
Benefits advice
Careers advice
Drugs workers
Education & training
Free food
Housing advice
Internet access
Leisure activities
Mental health
Music classes
Outreach workers links
An activities and advice based day centre which enables homeless people to rebuild their lives.
Cornerstone Day Care
Accommodation advice
Barber
Bathroom/showers
Benefits advice
Clothing
Counselling
Food
Free food
Housing advice
Internet access
Leisure facilities
Outreach workers
Day centre with wide range of activities, a befriending service, support and outreach.
Manchester Assertive Outreach
Monday–Sunday:
8am–8pm
(inc. Bank Holidays)
Monday–Sunday:
9am–5pm
(office hours)
Accommodation advice
Alcohol workers
Benefits advice
Drugs workers
Education & training
Mental health
Outreach workers
Outreach workers links
Offers care and an incredible range support for people aged 15-64 and living in Manchester with severe and enduring mental health needs. Contact them by phone or email (info.mao@harp-project.org) The service operates for 365 days a year.
Service Users Network for the Homeless in Manchester (SUN)
Service-user led network working to develop strong connections with frontline and secondary homelessness services and service users.
The Big Issue in the North
Education & training
Provides homeless people across the North of England with a means to earn an income and a range of support and services to help them move on in their lives. Local offices: Liverpool 0151 702 6931; Leeds 0113 243 9027; Sheffield 0114 263 6961.
The Booth Centre
Tuesday & Thursday:
10am–12am
(advice drop-in with free hot drinks and sandwiches)
Monday & Wednesday:
9am–0am
(advice drop-in)
Accommodation advice
Advocacy
Alcohol workers
Careers advice
Drugs workers
Education & training
Free food
Housing advice
Leisure activities
Leisure facilities
Outreach workers links
An activities- and advice-based day centre which enables homeless people to rebuild their lives. Support to help people to take up education, training, voluntary work and employment.
Women's Domestic Violence Helpline
Monday, Wednesday, Thursday, Friday:
10am–4pm
(not Bank Holidays)
Tuesday:
10am–7pm
Monday & Tuesday:
10am–1pm
(Urdu and Punjabi available)
Wednesday:
1pm–4pm
(Urdu and Punjabi available)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Outreach workers links
For Manchester women who are experiencing or have experienced domestic abuse or whose children are being abused. Advice, information, counselling and support. Referral to refuges, safe houses and other agencies that assist women. Helpline: 0161 636 7525; non-urgent email advice: helpline@independentchoices.org.uk
Young People's Support Foundation
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Mental health
Outreach workers
Wide range of support services for 16-25-year-olds who are homeless, or at risk of becoming homeless. If you are living on the streets, squatting, living in a hostel or B&B, or staying temporarily with family or friends, get in touch.
The Wallich
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Clothing
Counselling
Debt advice
Drugs workers
Education & training
Food
Foot care
Free food
Housing advice
Laundry
Mental health
Needle exchange
Outreach workers links
The Wallich is dedicated to helping the most excluded people in our society. They work with other agencies, the government and homeless people to deliver innovative solutions that are as diverse as the people they help. Over 50 projects throughout Wales, so please check their website for full details.
Birmingham City Council (Housing Pathways)
Accommodation advice
Housing advice
Normally referral-only, but if you are leaving, or have left, the armed forces, you can apply directly to the Housing Pathways Team to access the service. Phone or email (HOUVulnerablepersons@birmingham.gov.uk)
Centrepoint Streets Project
Advocacy
Careers advice
Education & training
Housing advice
Outreach project for asylum seekers, refugees, and the homeless and disadvantaged. Education and training projects for children and unemployed young people. Project supporting people affected by murder and manslaughter.
Dudley Area Housing Office
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
If you find yourself without a roof over your head over the weekend or outside office hours, please call the emergency housing team on 0300 555 8283 for help.
Dudley Refugee Support Team
Monday–Friday:
9am–5pm
Benefits advice
Housing advice
Outreach workers
Culturally sensitive support service. Advice on benefits, harassment, domestic violence, housing. Floating support.
Dudley Tenancy Guarantee
0300 555 2345
Dudley Housing Office
15/17 St James's Road
Dudley
West Midlands DY1 1JG
Website: bit.ly/4Ffp7H
Monday–Friday:
9am–5pm
Tenancy support
Scheme helps people (principally those who are homeless or threatened with homelessness) access private rented property. Appointments can be made at any of the local housing offices - phone 01384 815035 for details. Signposting service.
Midland Heart (Homeless Services Centre)
0345 6020 540; 0121 233 6370
44 Bradford Street
Digbeth
Birmingham
West Midlands B5 6HX
Website: bit.ly/8ZnIgk
Monday, Wednesday, Friday:
10am–6pm
Tuesday:
10am–8pm
Thursday:
10am–2pm
Accommodation advice
Benefits advice
Housing advice
Outreach workers
Tenancy support
For people in Birmingham who are homeless or in housing need. Drop-in and telephone housing advice. Welfare benefits advice. Outreach and tenancy support for rough sleepers. Tenancy support for refugees and asylum seekers, young people with multiple needs, people with current or past drug problems. Alcohol and mental health referrals. Phone or drop in.
St Martin in the Bullring Helpdesk
Monday–Friday:
10:30am–3:30pm
(closed 12.30-13.30)
Saturday:
10:30am–1pm
Art classes
Benefits advice
Counselling
Free food
Housing advice
Outreach workers
Listening, advice and referrals to other agencies and services. Practical intervention in the form of emergency food and local travel, along with ongoing support in a friendly environment. Many people seeking help are encountering homelessness, addiction, mental health problems, bereavement and loss. Call in or phone.
The Castle & Crystal Credit Union
All credit union members (18+) can apply for a Handiloan (£100 to £500) and anyone living or working in the Dudley borough is eligible to join.
The Glebe Centre
Monday, Wednesday, Friday, Saturday:
9:30am–4:30pm
Tuesday & Thursday:
9:30am–7pm
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Food
Housing advice
Leisure activities
Medical services
Mental health
For people (18+) who are homeless, unemployed, or who have mental health or substance abuse problems. Breakfast, lunch, hot drinks, showers, clothing store. Full time alcohol worker. Advice on benefits, housing and health. Pool, snooker and TV lounge.
The What? Centre
Accommodation advice
Advocacy
Benefits advice
Counselling
Debt advice
Education & training
Housing advice
Legal advice
Medical services
Mental health
Sexual health advice
Advice and information services and therapeutic counselling for young people (13-25) in Dudley.
time2talk Mediation Service
01384 812 422 (Sue); 01384 812 2
Department of Adult, Community and Housing Services (DACHS)
Dudley MBC
5 St James's Road
Dudley
West Midlands DY1 1HP
Monday–Friday:
9am–5pm
(message service outside these hours. Interpreters can be arranged)
Advocacy
Counselling
Mediation is about listening to both sides of a dispute and coming to an agreement that all parties can accept. So if you've left home and think a negotiator could help your situation, get in touch with Sue (sue.steel@dudley.gov.uk) or Owen (Owen.McMillan@dudley.gov.uk). It's free to all Dudley residents. Homelessness/family
Alcohol Focus Scotland
Monday–Thursday:
9am–3pm
Friday:
9am–4:30pm
Alcohol workers
Counselling
Education & training
Pavement stockists
Call in, phone or email.
Apex Scotland (Glasgow)
Education & training
For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. The project will help clients to, for instance, move onto employment, training or further education.
Balvicar Street
Glasgow G42 8QU
Thursday:
7pm–9pm
Free food
Pavement stockists
Soup run.
Barnardo's (Glasgow Street Team)
Monday–Thursday:
6pm–2am
(street work service)
Monday–Friday:
9am–0am
(office hours)
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Outreach workers
Crisis service for young people who are homeless, runaways, in temporary accommodation, at risk of sexual exploitation, involved in drugs or alcohol, or living in chaos and trauma.
Blue Triangle (Gallowgate Project)
Accommodation advice
Advocacy
Housing advice
Accommodation and support for homeless men and women aged 18-40.
Breakthrough
Monday–Friday:
9am–5pm
(drop-in 1.30pm-4pm)
Alcohol workers
Counselling
Drugs workers
Medical services
Needle exchange
Pavement stockists
Health and social work project aimed at homeless people with drug or alcohol problems. Also incorporates prescribing methadone.
Cadogan Street
Glasgow G2 7AB
Sunday:
9pm–10pm
Monday:
7:30pm–9pm
Tuesday:
8:45am–12:30am
Wednesday:
9pm–10pm
Friday:
8pm–9pm
Free food
Pavement stockists
Cocaine Anonymous (Scotland)
Advocacy
Counselling
Drugs workers
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Council for Homeless Young People
Accommodation advice
Housing advice
Pavement stockists
Residential support for youngsters and young, single homeless people.
Crossreach (Kirkhaven Project)
Accommodation advice
Alcohol workers
Bathroom/showers
Counselling
Drugs workers
Food
Mental health
Mental health
Accommodation, support and social care for single homeless men and women aged 18-65. People may stay for a period of three months to two years. Wheelchair accessible.
Drumchapel Women's Aid
Monday:
9am–5pm
(Use emergency number outside office hours.)
Accommodation advice
Advocacy
Counselling
Legal advice
Information, support and temporary accommodation for women and their children (boys up to 16) escaping domestic abuse. Drop-in centre and 24-hour on-call support. Domestic Abuse Helpline: 0800 027 1234 (24/7).
ELPIS Centre
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers
Outreach workers links
Accommodation and support for homeless or vulnerable women aged 16-25.
Elpis Outreach Service
Accommodation advice
Advocacy
Careers advice
Education & training
Accommodation and support for women aged 16-25 without addiction issues. Employment and training, and housing support are available.
Emmaus Glasgow
Accommodation advice
Careers advice
Clothing
Education & training
Housing advice
Leisure activities
Leisure facilities
Outreach workers links
Tenancy support
Accommodation and work for 23/24 homeless people. No drink or drugs, but Emmaus helps people with addiction problems to access local services.
GAMH Homeless Support Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Mental health
Pavement stockists
Emotional and practical support, information and advice for homeless people with mental health problems. Phone, write or just drop in.
GEN R 8 (Glasgow East New Routes/Action for Children)
0141 771 6161
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow G34 9HJ
Website: bit.ly/7HQ1b
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Benefits advice
Careers advice
Debt advice
Housing advice
Tenancy support
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work also flexibly over the weekend and in the evenings.
Glasgow City Council
Advocacy
Benefits advice
Debt advice
Housing advice
Tenancy support
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Staff will discuss your circumstances with you in a private interview room and provide advice.
Glasgow City Mission (The Shieling)
Monday, Tuesday, Wednesday, Friday:
10am–4pm
Monday, Tuesday, Wednesday:
6:30pm–11pm
Thursday:
1pm–5pm
Friday:
6:30pm–11pm
Accommodation advice
Advocacy
Art classes
Barber
Bathroom/showers
Bedding available
Clothing
Counselling
Education & training
Food
Free food
Internet access
Leisure activities
Music classes
Outreach workers
Individual support, leisure activities and outings, literacy and life skills classes. Evening advice and information sessions. Free food & clothing.
Glasgow Homelessness Network
Monday–Friday:
9:30am–4:30pm
Umbrella organisation for groups and individuals who want to end homelessness in Glasgow and ensure that outcomes for people affected by homelessness meet their needs, interests and aspirations. (Not a direct service-provider.)
Glasgow Rent Deposit and Support Scheme
0141 550 7140
3rd Floor, Crowngate Business Centre
117 Brook Street
Glasgow G40 3AP
Website: bit.ly/sL5zZ
Monday–Thursday:
9am–4pm
Friday:
9am–3pm
Accommodation advice
Benefits advice
Counselling
Housing advice
Internet access
Legal advice
Tenancy support
For people who are homeless or in danger of becoming homeless, and who are capable of resettling in private rented accommodation. The GRDSS provides landlords with a bond guarantee and supports clients in their tenancy. Free to landlords and tenants.
Glasgow Shelter Housing Aid Centre
Monday & Thursday:
1pm–4pm
Tuesday & Friday:
10am–1pm
Advocacy
Counselling
Housing advice
Legal advice
Tenancy support
For people facing homelessness, eviction, rent arrears, disrepair, overcrowding, mortgage arrears etc. Referrals to specialist services. Outside opening hours, call the 24-hour Shelterline: 0808 800 4444.
Glasgow Simon Community (Cadogan Street soup kitchen)
Sunday:
9pm–10pm
Monday:
7:30pm–9pm
:
8:45pm–0:30am
Wednesday:
9pm–10pm
Friday:
8pm–9pm
Free food
Outreach workers links
Free food also available on Sundays at: St Simon's Church, Dunaskin St (1.30pm–2.30pm); St Columba's Church, St Vincent St (7.30pm–9pm); St Patrick's Church, North St (8pm–9pm). And also on Thursdays at: Balvicar St (7pm–9pm); St Patrick's Church, North St (8pm–9pm); Waterloo St (10pm–12am).
Glasgow Simon Community (Castlemilk Project)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Pavement stockists
Supported accommodation for men aged 25+ with drug- and alcohol-related problems.
Glasgow Simon Community (Denniston House)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Education & training
Food
Housing advice
Medical services
Mental health
Accommodation and support for women (18+) with medium- to high-support needs, addictions, learning disabilities and mental health issues.
Glasgow Simon Community (Govanhill Women’s Project)
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Disabled-accessible accommodation and support for single women (25+) from the Glasgow area aged 25+ with low- to medium-support needs. Not suitable for women with children in their care. Ring first.
Glasgow Simon Community (Maryhill Project)
Drugs workers
Accommodation and support for long-term homeless women (18+) with addiction issues.
Glasgow Simon Community (Newlands Project)
Accommodation advice
Advocacy
Counselling
Housing advice
Tenancy support
Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.
Glasgow Simon Community (Parkhead Project)
Alcohol workers
Drugs workers
Accommodation and support for men and women (25+) with alcohol- and drug-related issues.
Glasgow Simon Community (Resettlement Team)
Accommodation advice
Advocacy
Housing advice
Tenancy support
Helps people with a history of homelessness or sleeping rough (25+) move into their own secure housing.
Glasgow Simon Community (Resettlement Training Service)
Monday–Friday:
9am–4pm
Accommodation advice
Benefits advice
Careers advice
Counselling
Education & training
Housing advice
Legal advice
Runs short courses that help people look at their choices, rights and opportunities. Courses (open to anyone 16+) are organised on a rolling programme and run between 10am and 4pm.
Glasgow Street Service
Monday–Thursday:
8am–11pm
Friday:
8am–5pm
Saturday:
8am–3pm
Sunday:
4pm–11pm
Accommodation advice
Advocacy
Housing advice
Outreach workers
An outreach team for people experiencing (or at risk of) homelessness, including people with complex and multiple needs.
Glasgow Women's Aid
Monday, Tuesday, Thursday, Friday:
9:30am–5pm
(also drop-in service)
Accommodation advice
Counselling
Housing advice
Legal advice
Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Hamish Allan Centre
Monday–Sunday:
Open 24 hours
Accommodation advice
Counselling
Debt advice
Housing advice
Legal advice
Tenancy support
For anyone who is homeless or threatened with homelessness. Temporary accommodation may be available. The pilot domestic violence project is for men and women, with or without children, who are at risk of homelessness because of violence. The 24/7 freephone number is 0800 838 502.
Homeless Families Health Care Team
Monday–Friday:
9am–5pm
Advocacy
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Mental health
Outreach workers
Outreach workers links
Sexual health advice
GPs, nurses and office staff also run clinics at some hostels. Appointments not necessary. Also support people who have hospital appointments and want someone to go with them. An addiction and mental health team is based here.
Homeless Information Pages Glasgow
Accommodation advice
Housing advice
Useful information and advice on homeless services in and around Glasgow.
Kagyu Samye Dzong Glasgow (formerly Rokpa Glasgow)
Free food
Pavement stockists
Part of the Glasgow Soup Kitchen. KSD Glasgow provides food for at least one, and up to three nights per week.
Lodging House Mission
Monday–Friday:
7:30am–9:45am
(cafe open)
Monday–Friday:
12am–1:30pm
(cafe open)
Monday:
10am–12am
(drop-in - advice, training & activities)
Monday, Tuesday, Thursday, Friday:
1:30pm–1:30pm
(drop-in - advice, training & activities)
Sunday:
4pm–6pm
(drop-in: supper 5.00-5.45pm; worship at 6.00pm)
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Benefits advice
Clothing
Counselling
Drugs workers
Education & training
Food
Internet access
Pavement stockists
Day centre, drop-in cafe and church for Glasgow's homeless, hostel-dwelling and resettling communities.
Mainliners (Scotland)
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Works across blood-borne viruses, drugs and sexual health to help those most vulnerable. Excellent information, plus street outreach and on-site services. Mobile needle exchange service. Hep C advice.
Move On (Glasgow)
Careers advice
Education & training
Internet access
Supports people affected by homelessness and enables them to access education, employment, training and volunteering.
Quarriers ('What If' Project for women)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Supports young women (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Quarriers (Drumchapel Supported Youth Housing)
0141 944 7869
Unit 30, KCEDG Commercial Centre
Ladyloan Place
Drumchapel
Glasgow G15 8LB
Website: bit.ly/LPnuk
Accommodation advice
Advocacy
Debt advice
Housing advice
Outreach workers
Tenancy support
Accommodation and support for young single people (16-25) who are homeless or threatened with homelessness in the Drumchapel area of Glasgow.
Quarriers (Project/Stopover)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Drugs workers
Education & training
Housing advice
Mental health
Pavement stockists
For men and women aged 16-25. Accommodation is on the upper levels of a four-storey building, so not suitable for people with physical disabilities.
Saffron Project
Accommodation advice
Housing advice
Accommodation and support for single minority ethnic homeless people (16-25) with low support needs.
Salvation Army (Hope House)
Monday–Sunday:
Open 24 hours
Accommodation advice
Alcohol workers
Bathroom/showers
Food
Pavement stockists
Helps single homeless people to re-settle in permanent accommodation or access services such as detox. Supports people who are seeking to address their addiction issues.
Salvation Army (The Laurieston Centre)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Internet access
Legal advice
Leisure facilities
Medical services
Mental health
Tenancy support
Medical, housing and legal advice as well as access to a cafeteria and free internet. Some training opportunities.
Salvation Army (Wallace of Campsie House)
Monday–Sunday:
Open 24 hours
(staff on duty 24/7)
Accommodation advice
Advocacy
Bathroom/showers
Bedding available
Benefits advice
Debt advice
Dentist
Education & training
Housing advice
Laundry
Leisure activities
Leisure facilities
Medical services
Mental health
Mental health
Outreach workers links
Tenancy support
Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.
SAY Women Accommodation Project
Monday–Friday:
9:30am–5pm
Accommodation advice
Counselling
Housing advice
Sexual health advice
Support and counselling to women aged 16-25 who are homeless or threatened with homelessness and are survivors of domestic violence, rape or sexual abuse.
St Columba's Church (The Shiloh)
St Vincent Street
Glasgow G2
Sunday:
7:30pm–9pm
Free food
Pavement stockists
St Patrick's Church
North Street
Glasgow G3 7DA
Thursday & Sunday:
8pm–9pm
Free food
Pavement stockists
Soup kitchen.
St Simon's Church
Dunaskin Street
Glasgow G11 6PG
Sunday:
1:30pm–2:30pm
Friday:
6pm–8:15pm
(Cafe Simon, run by the Glasgow Simon Community)
Saturday:
1pm–3pm
(Cafe Simon, run by the Glasgow Simon Community)
Free food
Pavement stockists
Soup kitchen.
Talbot Association (Belmont House)
Alcohol workers
Drugs workers
Accommodation and support for men and women (21+) with with alcohol- and drug-related issues.
Talbot Association (Buchanan Lodge)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Mental health
Mental health
Accommodation and support for men aged 45+ with addiction issues.
Talbot Association (Dalhousie Street)
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Accommodation and support for men and women aged 40+ with addiction issues.
Talbot Association (Kingston Halls)
Monday–Sunday:
Open 24 hours
Bathroom/showers
Clothing
Dentist
Education & training
Food
Housing advice
Laundry
Medical services
Mental health
Sexual health advice
Direct access. Ring ahead.
Talbot Association (Riverside Project)
Accommodation advice
Alcohol workers
Housing advice
Medical services
Mental health
Mental health
Support and accommodation for men and women (18+) with mental health and/or alcohol issues.
The Arch Resettlement Project
Monday–Sunday:
8am–4pm
Accommodation advice
Housing advice
Tenancy support
Accommodation and support for formerly homeless men aged 25+ run by the Scottish Christian Alliance.
The Mungo Foundation (Ar Caladh Project)
Accommodation advice
Alcohol workers
Counselling
Drugs workers
Housing advice
Medical services
Mental health
Mental health
Accommodation and support services to vulnerable men & women (16-25) with high support needs. Detox and medical services.
The Mungo Foundation (De Paul House)
Accommodation advice
Advocacy
Housing advice
Support and accommodation for young men & women (16-21).
The Mungo Foundation (Fairstart)
Accommodation advice
Advocacy
Bathroom/showers
Benefits advice
Careers advice
Housing advice
Support and accommodation for single homeless women (16-25), and single homeless mothers and children.
The Mungo Foundation (London Road Project)
0141 778 1184
1920 London Road
Glasgow G32 8XG
Monday–Sunday:
Open 24 hours
Accommodation advice
Pavement stockists
Works with 16-25-year-olds who cannot access mainstream accommodation.
The Mungo Foundation (Rachel House)
Monday–Sunday:
Open 24 hours
(emergencies only after 11pm)
Accommodation advice
Advocacy
Counselling
Debt advice
Education & training
Housing advice
Outreach workers
Outreach workers links
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
The Physical Health Care Team
Monday–Friday:
1pm–5pm
(drop-in)
Advocacy
Alcohol workers
Drugs workers
Foot care
Medical services
Mental health
Sexual health advice
Doctors, nurses and office staff also run clinics at large hostels and at the The Wayside, Lodging House Mission and Big Issue. Appointments not necessary. Support for people who have hospital appointments and want someone to go along with them. There is also an addiction and mental health team.
The Sandyford Initiative
Monday–Thursday:
8:30am–7:45pm
Friday:
8:30am–3:45pm
Saturday:
9am–11am
Advocacy
Counselling
Drugs workers
Foot care
Medical services
Mental health
Mental health
Needle exchange
Outreach workers links
Sexual health advice
Counselling for male survivors of childhood sexual abuse. Free emergency contraception for under-20s. Testing and counselling for men who have sex with men and for women involved in prostitution. Contact them for times.
Turning Point (Drugs Crisis Centre)
Monday–Friday:
9am–5pm
Drugs workers
Medical services
Needle exchange
Sexual health advice
Accommodation and support for young people (16+) with addiction issues. 24-hour advice, support and assessment. Detox, needle exchange, GP clinics, residential unit, post-residential methadone clinic, abscess and ulcer clinic, well woman clinic and much more. Also family support centre.
Turning Point (Midway Project)
0141 429 2668
Kingston Business Centre
75 Stanley Street (3rd Floor)
Glasgow G41 1JA
Website: bit.ly/3QK9e
Accommodation advice
Alcohol workers
Benefits advice
Drugs workers
Housing advice
Mental health
Mental health
Outreach workers
Tenancy support
Support and accommodation for homeless people (18+) with mental health and/or addiction issues.
Turning Point Scotland (Link Up)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Foot care
Medical services
Pavement stockists
For homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28-36 days.
Waterloo Street
Glasgow G2
Thursday:
10pm–0am
Free food
Pavement stockists
Soup kitchen.
Women's Support Project
Monday, Tuesday, Thursday, Friday:
10am–4:30pm
(telephone only - no drop-in)
Wednesday:
2am–4:30pm
(telephone only - no drop-in)
Advocacy
Counselling
Sexual health advice
Information, advice and support for women who have experienced sexual abuse. Work with a broad range of issues including domestic abuse, rape and sexual assault, child sexual abuse, prostitution and other forms of commercial sexual exploitation.
YMCA Glasgow (Branston Court)
Accommodation advice
Careers advice
Education & training
Leisure activities
Leisure facilities
Accommodation and support for 16-25-year-olds.
YMCA Glasgow (City Centre Project)
Monday–Friday:
8am–6pm
Accommodation advice
Advocacy
Housing advice
Tenancy support
Works with vulnerable 16-25-year-olds who are homeless or have experienced homelessness to access and stay in appropriate accommodation.
AdvoCard
Monday–Friday:
10am–4pm
Accommodation advice
Benefits advice
Housing advice
Legal advice
Pavement stockists
Advice and information on housing options for homeless people, including assessment of priority need for housing. Out of hours emergencies: 0800 032 5968.
Apex Scotland (Edinburgh)
0131 467 8300
Unit 1, Bonnington Business Centre
106 Jane Street
Edinburgh EH6 5HG
Website: bit.ly/l4CSE
Accommodation advice
Benefits advice
Careers advice
Education & training
Internet access
For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. The project will help clients to, for instance, move onto employment, training or further education.
Barony Contact Point (High Riggs)
Monday:
6:30pm–9pm
(drop-in)
Tuesday:
10:30am–4pm
Tuesday:
7pm–9pm
(art group)
Thursday:
10am–1:30pm
(drop-in)
Friday:
11am–4pm
(women only drop-in)
Sunday:
11am–4pm
(drop-in)
Accommodation advice
Counselling
Free food
Housing advice
Pavement stockists
Community mental health drop-in centre for over 18s which works on mental health, homelessness, abuse, isolation, confidence building.
Barony Contact Point (York Place)
Monday:
6:30pm–9pm
(drop-in)
Tuesday:
10:30am–4pm
Tuesday:
7pm–9pm
(art group)
Thursday:
10am–1:30pm
(drop-in)
Friday:
11am–2pm
(women only)
Sunday:
11am–4pm
(drop-in)
Clothing
Leisure activities
Mental health
Mental health
Bedrock
Monday–Friday:
8:45am–5pm
Accommodation advice
Advocacy
Education & training
Supported accommodation for women aged 16-25 who have a baby under 12 months or who are pregnant. On-call pager at evenings and weekends, and answering machine outside office hours.
Bethany Christian Centre (men only)
Monday–Sunday:
9am–9pm
Alcohol workers
Careers advice
Drugs workers
Education & training
Pavement stockists
For homeless or vulnerable men with alcohol or drug problems who wish to take part in a work training programme.
Bethany Christian Trust
Tuesday:
12:30am–2:30pm
Women only drop in
Thursday:
1pm–3pm
Men only drop in
Accommodation advice
Counselling
Free food
Bethany Christian Trust - Bonnington Road
ILA accredited centre
Bethany House
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Bedding available
Drugs workers
Food
Housing advice
Laundry
Leisure activities
Leisure facilities
Pavement stockists
Emergency resettlement. BCT's mission is to relieve the suffering and meet the long-term needs of homeless and vulnerable people. Offers accommodation depending on the level of support available at any given time.
Bethany Supported Housing
Pavement stockists
Referrals are welcome directly from prospective clients and from agencies working with homeless people. Referrals should be made by phone.
Calton Centre
Tuesday:
6pm–8:30pm
Free food
Pavement stockists
Soup, hot drinks, hot meal.
Care Van
Edinburgh
Free food
364 evenings a year in Edinburgh city centre
Carrubbers Christian Centre
Sunday:
8am–9am
Clothing
Free food
Carubber's Christian Centre
Sunday:
8am–9am
Clothing
Free food
Pavement stockists
Early-morning service where breakfast is served and clothing is distributed.
Castle Project
Monday–Thursday:
9am–4:30pm
Friday:
9am–4pm
Advocacy
Counselling
Drugs workers
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Drugs project working with a harm-reduction policy and offering counselling, support, advice and help to drug users and their families.
Castlecliff (City of Edinburgh Council)
Monday–Sunday:
Open 24 hours
Accommodation advice
Bathroom/showers
Bedding available
Housing advice
Laundry
Tenancy support
Emergency direct-access hostel for single men and women, or couples, who are homeless and over 16. It aims to help residents find more sustainable long-term accommodation.
City of Edinburgh Council – Housing Options Team
Monday, Wednesday, Thursday:
8:30am–5pm
Tuesday:
10am–5pm
Friday:
8:30am–3:30pm
Housing advice
Pavement stockists
Advice and information on housing options for homeless people, including assessment of priority need for housing. Out of hours emergencies: 0800 032 5968.
Crossreach (Cunningham House)
Accommodation advice
Alcohol workers
Bathroom/showers
Benefits advice
Food
Housing advice
Laundry
Mental health
Pavement stockists
Ring or visit. Short-term supported residential accommodation.
Crossreach (Rankeillor Initiative Anchor Project)
Monday–Friday:
9am–5pm
Alcohol workers
Bathroom/showers
Benefits advice
Careers advice
Counselling
Drugs workers
Education & training
Laundry
For men recovering from drug and/or alcohol addiction. Must have been clean for three months. Phone for application form.
Dunedin Harbour
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Housing advice
Pavement stockists
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Ring or visit.
Edinburgh Access Practice (Cowgate Clinic)
Monday, Wednesday, Friday:
9am–12:45am
Monday, Wednesday, Friday:
1:45am–5pm
Tuesday:
9am–12:45am
Alcohol workers
Clothing
Dentist
Drugs workers
Foot care
Medical services
Mental health
Sexual health advice
General nursing and treatment room, mental health care, 10 GP sessions a week, dental services two mornings a week. Also chiropody, occupational therapist, clinical psychologist and psychiatrist. A clothes exchange is available too. Please note: the practice is closed on the third Wednesday morning of every month.
Edinburgh City Mission
Monday–Friday:
10am–4pm
Monday–Friday:
7pm–0am
Counselling
Mental health
A helpline and listening service for anyone in emotional crisis, with face-to-face counselling by appointment.
Edinburgh City Youth Cafe
Monday–Friday:
9am–5pm
(office hours, though cafe staff are often available till 10pm)
Monday & Wednesday:
6pm–10pm
(open drop-in)
Friday:
6pm–10:30pm
(open drop-in)
Accommodation advice
Alcohol workers
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Medical services
Mental health
Mental health
Drop-in, information, advice and support for young people (14-25) on housing, homelessness, drugs, debt, education, training, health and emotional problems. Youth offenders project for 14-16-year-olds.
Edinburgh Crisis Centre
Monday–Sunday:
Open 24 hours
Advocacy
Counselling
Mental health
Outreach workers links
Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.
Edinburgh Cyrenians – Smartmove project
Monday–Friday:
10am–4pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Advice, information and support for people who are homeless or threatened with homelessness.
Edinburgh Women's Aid
Tuesday, Wednesday, Friday:
10am–3pm
(drop-in)
Monday:
1pm–3pm
(drop-in)
Thursday:
2pm–7pm
(drop-in)
Saturday:
10am–1pm
(drop-in)
Monday & Thursday:
10am–2pm
(phone only)
Thursday:
10am–7pm
(helpline)
Saturday:
9:30am–12:45am
(helpline)
Accommodation advice
Advocacy
Counselling
Housing advice
Outreach workers links
Pavement stockists
Support, advice and accommodation for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7).
Four Sqaure (Stopover - Edinburgh)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Careers advice
Debt advice
Education & training
Housing advice
Tenancy support
Young single homeless people aged 16-21 with a range of support needs. Ring first.
Four Square (Scotland)
Monday–Friday:
9am–5pm
Accommodation advice
Clothing
Education & training
Tenancy support
Drop in or phone for an appointment. Advice and housing support services, emergency accommodation for young people, employment training scheme, clothing store and furniture recycling scheme.
Gowrie Care (Caledonia House)
Monday–Sunday:
Open 24 hours
Monday–Friday:
9am–5pm
(office hours)
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Pavement stockists
Ring first. Single homeless men aged 25+ with complex needs.
Gowrie Care (St John's Hill)
Monday–Friday:
9am–2pm
Accommodation advice
Housing advice
Pavement stockists
Supported accommodation for up to two years for people who have been homeless. Ring or drop in.
Grassmarket Mission
0131 225 3626
c/o Greyfriars Tollbooth & Highland Kirk
Greyfriars Place
Edinburgh EH1 2QQ
Website: bit.ly/18NOdx
Monday:
7pm–9pm
(drop-in & meal)
Tuesday:
6am–7pm
(drop-in & meal)
Saturday:
9am–10:30pm
(drop-in & meal)
Wednesday & Friday:
1pm–4pm
(drop-in & meal; Friday art class 2pm-4pm)
Tuesday–Friday:
10am–4pm
(woodwork, art, gardening and textiles)
Thursday:
10am–12am
(herb garden open)
Art classes
Education & training
Food
Free food
Leisure activities
Leisure facilities
Pavement stockists
Nutritious food, relaxing and comfortable surroundings and friendship.
Health in Mind Supported Accommodation Project
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Housing advice
Mental health
Mental health
Tenancy support
For people with housing and mental health support needs. Can accept couples, people with children and (sometimes) with dogs. Phone for an application form.
Homeless Edinburgh
0131 529 7386
Commissioning Team, Services for Communities
Courtyard C2
Waverley Court
4 East Market Street
Edinburgh EH8 8BG
Website: bit.ly/1xTkn
Accommodation advice
Housing advice
Information about services in Edinburgh including hostels, advice and support centres. Also info on 8,000+ services outside Edinburgh.
Homeless Outreach Project
Monday–Friday:
9:30am–5pm
Advocacy
Alcohol workers
Benefits advice
Careers advice
Drugs workers
Education & training
Housing advice
Mental health
Needle exchange
Outreach workers
Sexual health advice
Tenancy support
Outreach service for homeless people in Edinburgh. Offers minimal alcohol and drugs support now, but has a women's outreach team for domestic violence.
Jericho House
Sunday:
10am–2pm
Wednesday & Thursday:
6pm–7:30pm
Free food
Pavement stockists
Soup, hot drinks and sandwiches. Please note: open Christmas Day at 10am, but closed 23 and 24 December.
Keymoves (Cranston Street Hostel)
Monday–Sunday:
Open 24 hours
Accommodation advice
Advocacy
Benefits advice
Debt advice
Housing advice
Laundry
Outreach workers links
Sexual health advice
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Little Sisters of the Poor
Monday–Sunday:
1pm–2pm
Monday–Sunday:
6pm–7pm
Free food
Pavement stockists
Sandwiches.
Missionaries of Charity (Hopetoun Cres)
Friday–Wednesday:
3:45pm–4:30pm
Free food
Pavement stockists
Ninety per cent of residents are over 40. Ring or drop in 24 hours a day.
Move On (Edinburgh)
Careers advice
Education & training
Internet access
Supports people affected by homelessness and enables them to access education, employment, training and volunteering.
Number Twenty
Monday–Sunday:
Open 24 hours
Monday–Sunday:
8am–11:30am
(appointments)
Accommodation advice
Advocacy
Benefits advice
Counselling
Housing advice
Young single homeless women aged 16-21 with support needs. Ring first.
Open Door Accommodation Project
Monday–Sunday:
8am–8pm
Accommodation advice
Housing advice
Pavement stockists
Young single homeless people aged 16-21 with a local connection to West Lothian. Ring first.
Randolph Crescent Hostel
Monday–Sunday:
Open 24 hours
Accommodation advice
Alcohol workers
Drugs workers
Housing advice
Referral from LEAP (Lothian and Edinburgh Abstinence Programme) on 0131 456 0221.
SACRO Supported Accommodation Service
Accommodation advice
Advocacy
Alcohol workers
Counselling
Drugs workers
Housing advice
Mental health
Mental health
Accommodation for ex-offenders (16+) with support needs. Priority given to people with a connection to Edinburgh, Lothian & Borders. Phone or drop in for application form.
Salvation Army (Ashbrook)
Monday–Sunday:
Open 24 hours
Pavement stockists
Single homeless people - 90 per cent of residents are over 40. Ring or drop in 24 hours a day.
Salvation Army (East Adam Street)
Monday:
9am–12am
Tuesday & Thursday:
3pm–9pm
Friday:
1pm–4pm
Saturday:
6pm–9pm
Accommodation advice
Alcohol workers
Benefits advice
Clothing
Food
Free food
Housing advice
Pavement stockists
Friendly church.
Salvation Army (The Pleasance/Edinburgh Homelessness Project)
Accommodation advice
Advocacy
Housing advice
For single homeless men (18+) - those with a local connection are given priority.
Shakti Women's Aid
Monday–Friday:
9am–4:30pm
Advocacy
Benefits advice
Counselling
Legal advice
For black and ethnic minority women and their children who are fleeing domestic abuse. Legal rights, welfare, immigration etc. Urdu, Bengali, Punjabi, Arabic, Chinese and Thai. Answering machine has emergency contact number after 5pm.
Shelter (Edinburgh Housing Aid Centre)
Monday–Friday:
9am–5pm
Accommodation advice
Advocacy
Housing advice
Legal advice
Tenancy support
Information, advice, advocacy and representation for people facing housing problems. If you need more help than the helpline can give, you can be referred to local specialist services.
Soup Van
Edinburgh
Free food
Pavement stockists
Runs from Waverly Bridge to Grassmarket and North Bridge.
Spittal Street Centre
Monday–Friday:
9am–12:30am
(harm reduction)
Monday–Friday:
1am–4pm
(harm reduction)
Monday–Thursday:
9am–5pm
(community drug problem service)
Friday:
9am–4:30pm
(community drug problem service)
Monday–Friday:
9am–12:30am
(HIV team)
Monday–Friday:
1am–4pm
(HIV team)
Alcohol workers
Counselling
Drugs workers
Medical services
Mental health
Mental health
Needle exchange
Outreach workers
Outreach workers links
Sexual health advice
Wide range of services including drop-in needle exchange, outreach services for heroin users, methadone prescribing, sexual health and HIV advice.
St George's West
Monday–Saturday:
9am–3pm
Free food
Pavement stockists
Soup kitchen.
Streetwork UK
Monday–Friday:
1am–4:30pm
Advocacy
Alcohol workers
Benefits advice
Counselling
Drugs workers
Housing advice
Mental health
Outreach workers
Sexual health advice
Tenancy support
Immediate practical help and advice for vulnerable people on the streets of Edinburgh. Please note: women's and youth outreach is at this office - other services are at Crisis Centre.
Streetwork UK (Crisis Centre)
Monday–Sunday:
Open 24 hours
(24/7 crisis phone number: 0808 178 2323)
Advocacy
Bathroom/showers
Benefits advice
Food
Laundry
Luggage storage
Mental health
Safe keeping
Service users can also use the centre as a mailing address.
Streetwork UK (head office)
Tuesday:
1pm–4pm
(follow-up)
Thursday:
1pm–4pm
(follow-up)
Tuesday & Thursday:
8am–11pm
(outreach shifts - subject to changes)
Tuesday:
6:45pm–8pm
(needle exchange)
Thursday:
2pm–5pm
(needle exchange)
Friday:
3pm–6pm
(youth team outreach)
Tenancy support
The head office offers only tenancy support, but its other branches provide a wide range of services.
Streetwork UK (Women's Service)
Tuesday & Thursday:
1pm–3pm
(drop-in)
Wednesday:
10am–3pm
(drop-in, closed 12.00-13.00)
Monday:
2pm–4pm
(art group - ring for information)
Tuesday:
5am–7pm
("cook & eat" at 2 New Street - call for information)
Tuesday:
1pm–3pm
(reiki - ring for information)
Monday:
7pm–10pm
(women's outreach shift)
Wednesday:
9am–12am
(women's outreach shift)
Accommodation advice
Advocacy
Benefits advice
Counselling
Drugs workers
Housing advice
Needle exchange
Sexual health advice
If you're worried about housing, alcohol, drugs, health, benefits, relationships, sexuality, prostitution, or anything at all, please call.
The Access Point
Monday, Wednesday, Thursday:
9am–5pm
Tuesday:
10am–5pm
Friday:
9am–4pm
Accommodation advice
Benefits advice
Foot care
Housing advice
Medical services
Sexual health advice
Advice and information for single homeless people.
The Rock Trust (Bedrock)
Accommodation advice
Advocacy
Benefits advice
Housing advice
Pavement stockists
Various activities and services for 16-25-year-olds, including drop-ins, one-to-one sessions and Night Stop on referral. Also helps women who have a baby under 12 months or are pregnant, as well as residents up to 25.
Turning Point Scotland (Chrysalis Project)
Monday–Thursday:
9am–5pm
Friday:
9am–4:30pm
Advocacy
Counselling
Drugs workers
Outreach workers
Group work, support and key work for drug misusers (16+) who have recently stopped using or who have stabilised on prescribed medication.
Whitefoord House
Monday–Friday:
7am–5pm
Accommodation advice
Housing advice
Pavement stockists
Ring first. Accommodation for homeless ex-service men and women, including ex-merchant mariners. Can accept married couples.
Croydon Churches Floating Shelter
1 November to 31 March
Monday–Sunday:
7:30pm–8am
1 November to 31 March
Monday–Sunday:
10am–3pm
(phone staffed)
Accommodation advice
Food
Local referral only. Aged 18+, mixed, dry. 14 beds. Phone office or mobile (07860 270 278 - switched off if no vacancies) to check. Last admission 9pm.
Croydon Homeless Persons Unit
Monday:
8am–7pm
(phone)
Tuesday–Friday:
8am–6pm
(phone)
Monday–Friday:
8:30am–4:45pm
(personal callers)
Accommodation advice
Housing advice
Outside the Unit's office hours, phone 020 8686 4433.
HAP<25
Monday, Tuesday, Thursday, Friday:
10am–4pm
Wednesday:
1pm–3pm
Accommodation advice
Advocacy
Counselling
Housing advice
Wide-ranging support and advice service for 16-25-year-olds.
Keystone House (South London YMCA)
Monday–Friday:
9am–4pm
(please phone for assessment)
Alcohol workers
Drugs workers
Accommodation for 10 people aged 21-69 who have experienced alcohol- and/or drug-related problems, and are currently dry and wish to remain so. Priority to applicants from Croydon.
Nightwatch
Croydon
Monday–Sunday:
9:45pm–10:15pm
Free food
At the fountain in the Queens Gardens, central Croydon. Sandwiches and hot drinks
Trelawn House
Monday–Saturday:
8:30am–5:30pm
(please phone so the project can assess your suitability)
Alcohol workers
Counselling
Drugs workers
Residential project for 15 people aged 18-60 with drug and/or alcohol problems, including people who have experienced sexual abuse. Must be drug and alcohol free on admission.
A Homelessness Officer's Point of View
Nationwide
Website: bit.ly/GxiCD
Wonderfully acerbic insider blog.
Advicenow
Nationwide
Website: bit.ly/iX0Sa
Accommodation advice
Advocacy
Benefits advice
Housing advice
Legal advice
An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.
Alcoholics Anonymous
Counselling
Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.
Amber (Devon)
Monday–Friday:
9am–5pm
(office hours)
Monday–Sunday:
Open 24 hours
(residential centre)
Accommodation advice
Bathroom/showers
Bedding available
Benefits advice
Careers advice
Counselling
Debt advice
Dentist
Drugs workers
Education & training
Food
Housing advice
Internet access
Laundry
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Safe keeping
Sexual health advice
Tenancy support
For unemployed people aged 17-30 who want to make a new start. You may be unemployed as a result of not having a home or addiction or having been involved in crime. Residential programme in a clean, dry environment.
Amber (Wiltshire)
Accommodation advice
Advocacy
Alcohol workers
Careers advice
Counselling
Drugs workers
Education & training
Housing advice
Mental health
Helps the young long-term unemployed who might also be homeless, have misused drugs or alcohol, lack self-esteem or have been involved in crime. Helpline: 0800 652 1081.
Anxiety Alliance
Monday–Friday:
10am–4pm
(calls at national rate: 01926 851608)
Counselling
Drugs workers
Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website.
Asylum Aid
Monday:
2pm–4:30pm
(advice line: 0207 354 9264)
:
10am–12:30am
(advice line: 0207 354 9264)
Legal advice
Free legal advice and representation for asylum seekers.
Battle Against Tranquillisers
Advocacy
Counselling
Drugs workers
Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.
Benzodiazepine Addiction, Withdrawal and Recovery
Nationwide
Website: bit.ly/17erWM
Information about benzodiazepines and support groups for users - great site.
Black Poppy
Nationwide
Website: bit.ly/k9yFz
A magazine for injecting drug users.
Bosnia Herzegovina UK Network
Monday–Friday:
9am–5pm
Careers advice
Housing advice
Leisure activities
Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.
British Pregnancy Advisory Service
Monday–Friday:
8:30am–9pm
Saturday:
9:30am–6pm
Sunday:
9:30am–2:30pm
Sexual health advice
Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.
Brook Centres - Young People's Information Service
Monday–Friday:
9am–5pm
Legal advice
Medical services
Sexual health advice
Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.
Child Poverty Action Group
Nationwide
Website: bit.ly/fWayq
Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.
Childline
Advocacy
Counselling
Mental health
Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222
Citizens Advice Bureau
Nationwide
Website: bit.ly/p5Nd9
Benefits advice
Debt advice
Housing advice
Legal advice
Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.
Cocaine Anonymous (UK)
Monday–Sunday:
10am–10pm
(phoneline)
Counselling
Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.
Combat Stress
Monday–Friday:
8:30am–4:30pm
Counselling
Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.
Connexions Direct
Monday–Sunday:
8am–2am
Accommodation advice
Advocacy
Benefits advice
Education & training
Housing advice
Legal advice
Sexual health advice
Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.
CRASH
Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.
Cyber Pilots
Community Base
113 Queens Road
Brighton
Nationwide BN1 3XG
Website: bit.ly/3qBOu
Advocacy
Counselling
Education & training
For gypsy, traveller, barge and showmen children.
DABS Pathfinder Service
Monday–Sunday:
9am–9pm
Counselling
Mental health
Sexual health advice
Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.
Dental Helpline
0845 063 1188
British Dental Health Foundation
Smile House
2 East Union Street
Rugby CV22 6AJ
Nationwide
Website: bit.ly/nI5ck
Monday–Friday:
9am–5pm
Dentist
Free, independent and impartial service on all aspects of oral health.
Depaul Nightstop UK
Accommodation advice
Advocacy
Housing advice
Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.
DePaul UK
Monday–Friday:
9am–5pm
Accommodation advice
Benefits advice
Careers advice
Debt advice
Education & training
Tenancy support
Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.
Depression Alliance
212 Spitfire Studios
63-71 Collier Street
London N1 9BE
Nationwide
Website: bit.ly/2OlH6f
Counselling
Mental health
Information and support to people affected by depression via self-help groups and other supporter services.
Domestic Violence Helpline
0808 2000 247
4th Floor
International House
1 St Katharine's Way
London E1W 1UN
Nationwide
Website: bit.ly/13iWE5
Accommodation advice
Counselling
24/4 helpline run in partnership between Women's Aid and Refuge.
Drinkline
Alcohol workers
Counselling
Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114
Drugscope
020 7520 7550
Prince Consort House
Suite 204 (2nd Floor)
109/111 Farringdon Road
London EC1R 3BW
Nationwide
Website: bit.ly/3dPLP
Drugs workers
Excellent drug information site which features an extensive list of local drug treatment services in the UK.
Each Action
Monday–Friday:
10am–5pm
Saturday:
10am–12am
Helpline and support for young people affected by homophobic bullying.
Eaves
Monday–Friday:
9:30am–4:30pm
Monday–Friday:
9:30am–4:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Sexual health advice
Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.
Exchange Supplies
01305 262244
1 Great Western Industrial Centre
Dorchester
Dorset
Nationwide DT1 1RD
Website: bit.ly/11r10f
Monday–Friday:
8:30am–5pm
(excluding bank holidays)
Information for drug users and drug workers about safer drug use - focuses on injecting drug use.
Federation of Drug & Alcohol Professionals
Provides advice, training and support to practitioners working with people with substance use problems.
Foyer Federation
Accommodation advice
Advocacy
Careers advice
Counselling
Education & training
Housing advice
Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.
Frank
Nationwide
Website: bit.ly/en4x4
Counselling
Drugs workers
Drug advice for young people - free from landlines.
Friends, Families and Travellers
Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).
Get Connected
Monday–Sunday:
1pm–7pm
Telephone
Monday–Sunday:
1pm–11pm
Webchat
Monday–Sunday:
7pm–10pm
Advocacy
Counselling
Free connections to local and national services and sources of help for young people.
Get Fair
Nationwide
Website: bit.ly/15HTl0
Coalition of 50 charities campaigning for social justice.
Groundswell
020 7976 0111
1st Floor, Lesley Court
23-33 Strutton Ground
London SW1P 2HZ
Nationwide
Website: bit.ly/XH0of
Accommodation advice
Advocacy
Counselling
Housing advice
Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.
Hearing Voices Network
Tuesday:
1pm–4pm
(helpline)
Counselling
Mental health
A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.
Help the Aged
Advocacy
Benefits advice
Counselling
Debt advice
Housing advice
Tenancy support
For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)
Hep C Information Line
Monday–Sunday:
7am–11pm
(phoneline - text phone 0800 0850859)
Medical services
Outreach workers
Outreach workers links
Sexual health advice
New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.
Homeless Link
Accommodation advice
Housing advice
Information about services for homeless people, into which Hostels Online has been integrated.
Housemate
Accommodation advice
Housing advice
Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.
Housing Associations' Charitable Trust (HACT)
Accommodation advice
Housing advice
Tenancy support
Develops and promotes solutions for people on the margins of mainstream housing.
Housing Justice
Accommodation advice
Advocacy
Free food
Housing advice
Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.
Hyperguide to the Mental Health Act
Nationwide
Website: bit.ly/2KYKE
Mental health
Mental health
Free (but no longer being updated) online guide to the Mental Health Act.
IMCA (Independent Mental Capacity Advocate)
Monday–Friday:
9am–5pm
(calls will be taken by the duty advocate.)
Accommodation advice
Advocacy
Counselling
Housing advice
Medical services
If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.
Immigration Advisory Service (IAS)
Nationwide
Website: bit.ly/VAoXj
Legal advice
Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.
Independent Drug Monitoring Unit
Advocacy
Legal advice
Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.
It's Your Move
Accommodation advice
Housing advice
Tenancy support
Supports homeless people and those working with them, to break and prevent the cycle of homelessness.
Jobcentre Plus
Monday–Friday:
8am–6pm
Benefits advice
To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265
Lifeline
101-103 Oldham St
Manchester M4 1LA
Nationwide
Website: bit.ly/12jTU7
Monday–Friday:
9:30am–5pm
(some local variations and weekend working)
Advocacy
Alcohol workers
Benefits advice
Counselling
Debt advice
Drugs workers
Education & training
Housing advice
Internet access
Leisure activities
Medical services
Outreach workers
Sexual health advice
Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.
Marie Stopes International
Counselling
Medical services
Sexual health advice
Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.
Men's Advice Line
Monday–Friday:
10am–1pm
Monday–Friday:
2pm–5pm
Counselling
Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.
Message Home Helpline
Monday–Sunday:
Open 24 hours
Advocacy
For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.
Migrant Helpline
Accommodation advice
Education & training
Housing advice
Advice and support for asylum seekers entering and living in the UK.
MIND
Monday–Friday:
9:15am–5:15pm
(helpline hours)
Advocacy
Counselling
Information and support for people with experience of mental distress.
Missing People
Advocacy
Counselling
Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk
NACRO
Accommodation advice
Advocacy
Counselling
Drugs workers
Education & training
Housing advice
Legal advice
Leisure activities
Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.
Narcotics Anonymous
Counselling
Drugs workers
Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.
National Assn for People Abused in Childhood (NAPAC)
Monday:
10:30am–3pm
Monday:
6:30pm–8:30pm
Tuesday:
11am–3pm
Wednesday:
11am–1:30pm
Tuesday & Wednesday:
5pm–7pm
Thursday & Friday:
1pm–3pm
Friday:
5pm–8pm
Counselling
Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.
National Centre for Domestic Violence
Advocacy
Counselling
Legal advice
Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070
National Debtline
0808 808 4000
Tricorn House
51-53 Hagley Road
Edgbaston
Birmingham B16 8TP
Nationwide
Website: bit.ly/14ZXnQ
Monday–Friday:
9am–9pm
Saturday:
9:30am–1pm
Monday–Sunday:
Open 24 hours
(voicemail)
Advocacy
Debt advice
24-hour voicemail. Leave a message to request an information pack or fact sheet.
National Problem Gambling Clinic
020 7534 6699
4th Floor
Soho Centre for Health
1 Frith Street
London W1D 3HZ
Nationwide
Website: bit.ly/mr2eL
Advocacy
Counselling
Debt advice
Mental health
Mental health
Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).
National Self-Harm Network
PO Box 7264
Nottingham NG1 6WJ
Nationwide
Website: bit.ly/18zCVA
Counselling
Mental health
Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.
National Society for the Prevention of Cruelty to Children (NSPCC)
Advocacy
Counselling
ChildLine: 0800 1111 (free, confidential, 24/7).
National Youth Agency
Monday–Friday:
9am–5pm
Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.
No Panic
Advocacy
Counselling
Drugs workers
Mental health
Mental health
Outreach workers links
Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545
One in Four
Nationwide
Website: bit.ly/zQ5E
Monday–Friday:
9:30am–9:30pm
Counselling
Mental health
Mental health
Sexual health advice
Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.
Over-Count
9 Croft Road
Bankend
Dumfries DG1 4RW
Nationwide
Website: bit.ly/v4lEN
Helpline for people addicted to over-the-counter drugs.
Poppy
Monday–Friday:
9:30am–5:30pm
Accommodation advice
Advocacy
Counselling
Housing advice
Legal advice
Sexual health advice
Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.
Professionals 4 Free
For professionals who want to volunteer their services, and the community groups who need them.
Rape Crisis (England & Wales)
c/o WRSAC
PO Box 39
Bodmin
Cornwall PL31 1XF
Nationwide
Website: bit.ly/yTGhB
Advocacy
Counselling
Medical services
Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.
Re-Solv
Monday–Friday:
9am–5pm
(helpline - not public holidays)
Drugs workers
Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.
Rehabilitation for Addicted Prisoners Trust (RAPt)
Monday–Friday:
9am–5:30pm
Alcohol workers
Counselling
Drugs workers
For released prisoners with addiction problems. Write or email info@rapt.org.uk.
Release (drug & legal helpline)
Monday–Friday:
11am–1pm
(drugs helpline - 0845 4500 215)
Monday–Friday:
2pm–4pm
(drugs helpline)
Monday–Friday:
11am–1pm
(legal helpline - 0845 4500 215)
Advocacy
Legal advice
Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)
Respond
Monday & Thursday:
2pm–7pm
Tuesday, Wednesday, Friday:
12am–5pm
Advocacy
Counselling
Mental health
Sexual health advice
Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.
Rethink
Monday, Wednesday, Friday:
10am–3pm
(advice line)
Tuesday & Thursday:
10am–1pm
(advice line)
Accommodation advice
Advocacy
Counselling
Education & training
Housing advice
Mental health
Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.
Royal British Legion (Legionline)
Monday–Friday:
10am–4pm
(not public holidays)
Accommodation advice
Benefits advice
Debt advice
Housing advice
Legal advice
Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).
Runaway Helpline
Advocacy
Counselling
Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.
Salvation Army Homelessness Services
Accommodation advice
Advocacy
Alcohol workers
Bathroom/showers
Clothing
Counselling
Drugs workers
Education & training
Free food
Housing advice
Legal advice
Leisure activities
Leisure facilities
Mental health
Tenancy support
Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.
Sane
Monday–Sunday:
6am–11pm
(SANEline - every day)
Advocacy
Counselling
Mental health
Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk
Sexual Health Direct
Monday–Friday:
9am–6pm
Sexual health advice
Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.
Sexual Health Helpline
Counselling
Sexual health advice
Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.
Shelter Line
Monday–Sunday:
8am–12am
Accommodation advice
Advocacy
Housing advice
Tenancy support
Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.
SNAP (St Neots Abuse Project)
Monday–Sunday:
11am–11pm
Advocacy
Counselling
Drugs workers
Mental health
Mental health
Sexual health advice
Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.
SSAFA Forces Help
Monday–Friday:
9am–10am
(helpline - 0800 731 4880; Reclaim Your Life - 01380 738137)
Accommodation advice
Advocacy
Benefits advice
Careers advice
Housing advice
SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.
St Mungo's
Accommodation advice
Advocacy
Alcohol workers
Careers advice
Counselling
Debt advice
Drugs workers
Education & training
Food
Housing advice
Leisure activities
Leisure facilities
Mental health
Outreach workers
Outreach workers links
Runs over 100 projects working with homeless people.
Streetmate
Nationwide
Website: bit.ly/zTGMB
Accommodation advice
Benefits advice
Careers advice
Education & training
Housing advice
An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.
Survivors UK
Monday, Tuesday, Thursday:
7pm–10pm
(helpline - 0845 122 1201)
Monday, Tuesday, Thursday:
7pm–8pm
(telephone helpline)
Counselling
Sexual health advice
National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.
The Alliance
Monday–Friday:
10am–5pm
(helpline - 0845 122 8608)
Advocacy
Counselling
Drugs workers
Education & training
"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."
The Opal Project
Nationwide
Website: bit.ly/GL8o3
Counselling
Mental health
Mental health
Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.
The Samaritans
Monday–Sunday:
Open 24 hours
Counselling
24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.
Tourettes Action
Advocacy
Counselling
Help and support for people with Tourette's Syndrome.
Trashed
Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.
UK Hepatitis C Resource Centre
Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.
UK Human Trafficking Centre
Advocacy
Counselling
Legal advice
If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.
Veterans UK
Monday–Thursday:
9am–3:30pm
(drop in or phone)
Friday:
9am–1pm
(drop in or phone)
Benefits advice
Debt advice
Housing advice
Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.
Victim Support
0845 30 30 900
Hannibal House
Elephant and Castle Shopping Centre
London SE1 6TB
Nationwide
Website: bit.ly/cQMLLm
Counselling
The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.
Women's Aid
PO Box 391
Bristol BS99 7WS
Nationwide
Website: bit.ly/5LcL
Accommodation advice
Advocacy
Counselling
Housing advice
Help and information for women experiencing abuse.
YMCA
Accommodation advice
Advocacy
Benefits advice
Careers advice
Education & training
Housing advice
Medical services
Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.
Youth Access
Monday–Friday:
9am–5pm
Advocacy
Counselling
Mental health
Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.
Daily Dose
International
Website: bit.ly/tYXij
Worldwide drug and alcohol news and reports.
FEANTSA
Information on homelessness in Europe.
Homeless International
Supports community-led housing and infrastructure developments in Asia, Africa and Latin America.
Homeless Man Speaks
International
Website: bit.ly/arkAz
From Toronto, Philip posts Tony's statements.
Homeless Tales
Excellent international group blog by homeless and formerly homeless people.
International Network of Street Papers
0141 225 8036
c/o SCVO
Centrum Building
38 Queen Street
Glasgow G1 3DX
International
Website: bit.ly/1alIGe
The INSP unites street papers sold by homeless and people living in poverty from all over the world.
Invisible People
International
Website: bit.ly/ctyi0
Fabulous video blog bringing visibility to the issues of homelessness
Jamie's Big Voice
International
Website: bit.ly/1aspp9
From Jamie McCoy in the UK.
LA Homeless Blog
International
Website: bit.ly/ZsYdm
Blog from PATH Partners, a homelessness nonprofit.
Methadone Anonymous Support
International
Website: bit.ly/izC17
Drugs workers
US-based support and information for people addicted or dependent on opiates, whether prescribed or illicit, from substance abuse to chronic pain. Great forums.
National Coalition for the Homeless
International
Website: bit.ly/zLknN
A US-wide network of people who are currently experiencing or who have experienced homelessness, activists and advocates, community-based and faith-based service providers, and others.
New York City Coalition Against Hunger
International
Website: bit.ly/AxckX
Free food
Represents 1,200++ soup kitchens and food pantries in NYC and the 1.3m low-income New Yorkers who are forced to use them.
Norse Horse Home Turf
International
Website: bit.ly/RN2E6
By Morgan Brown in Central Vermont, USA.
North American Homeless News Network
International
Website: bit.ly/8PIdr
News, columns and other info on homelessness and related matters.
Raising the Roof
International
Website: bit.ly/buzow
Canada's national charity dedicated to long-term solutions to homelessness.
The Homeless Guy
International
Website: bit.ly/ZLJra
From Kevin Barbieux in Nashville, USA. "There is more to homeless people than being homeless"
View from the Sidewalk
International
Website: bit.ly/tc4Ou
Michael Brown writes from Greensboro, USA.
Breathing Space Scotland
Helpline for young people, esp. men, experiencing low mood or depression. If you are in despair, suicidal or need support outside office hours, contact Samaritans on 08457 909090 (24/7). If you can't wait until your GP surgery opens, call NHS 24 on 08454 242424. If you need an ambulance, dial 999.
Cruse Bereavement Care Scotland
Counselling
Mental health
Mental health
If you suffered bereavement before or after becoming homeless, talk to Cruse.
Depression Alliance Scotland
Monday & Tuesday:
10am–2pm
Thursday & Friday:
10am–2pm
Counselling
Information, support, understanding and care for people suffering from depression. Self-help support groups in various parts of Scotland.
Drinkline Scotland
Monday–Sunday:
9am–11pm
(helpline open)
Alcohol workers
Counselling
Advice and information for people with alcohol problems or anyone concerned about alcohol misuse.
Know The Score
Monday–Sunday:
Open 24 hours
(helpline)
Free confidential 24-hour drugs information helpline and good online advice for people in Scotland.
National Schizophrenia Fellowship (Scotland)
6 Newington Business Centre
Dalkeith Road Mews
Edinburgh EH16 5DU
Scotland
Monday–Friday:
9am–4pm
Mental health
Mental health
Support and action for all people - homeless and not - affected by mental illness. This includes carers, friends and families.
NSF (Scotland)
Advocacy
Counselling
Education & training
Food
Mental health
Mental health
Outreach workers
For people affected by schizophrenia and other mental illness. The website has details of drop-ins, outreach, education and training, and support groups.
Penumbra
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Tenancy support
Provides a wide range of mental health support services for adults and young people. Good leaflets on self-harm.
Quarriers ('What If' Project for men)
Advocacy
Alcohol workers
Counselling
Drugs workers
Mental health
Mental health
Outreach workers
Sexual health advice
Supports young men (18-25) with complex needs wherever they are - hospital, prison, B&B and other homeless accommodation. They don't exclude or give up on anyone.
Rape Crisis Scotland
0141 331 4180
Tara House
46 Bath Street
Glasgow G2 1HG
Scotland
Monday–Sunday:
6pm–0am
(confidential helpline)
Advocacy
Counselling
Sexual health advice
For anyone affected by sexual violence, no matter when or how it happened. The helpline offers free and confidential support and information and can put you in touch with other services. Minicom service for deaf or hard of hearing people (0141 332 2168). They can arrange for interpreters if your first language is not English. Our member centres provide free confidential support and information for women and girls who have experienced any form of sexual violence at any time in their lives. You will find some commonly asked Questions and Answers here, but if you need any further information, please let us know.
Streetwise
Scotland
Website: bit.ly/ymk1J
Accommodation advice
Benefits advice
Careers advice
Debt advice
Housing advice
Legal advice
Information on a full range of services for people who are homeless in the highlands of Scotland or about to be homeless.
999 Club (Bromley)
Monday–Friday:
10am–5pm
Advocacy
Free food
Laundry
Bexley Homeless Persons Unit
020 8303 7777 x 2471
Bexley Council
Civic Offices
Broadway
Bexleyheath
Kent DA6 7LB
Website: bit.ly/10rU4V
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Animals/pets
999 Club (Bromley)
Monday–Friday:
10am–5pm
Advocacy
Free food
Laundry
Bexley Homeless Persons Unit
020 8303 7777 x 2471
Bexley Council
Civic Offices
Broadway
Bexleyheath
Kent DA6 7LB
Website: bit.ly/10rU4V
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Benefits agency
999 Club (Bromley)
Monday–Friday:
10am–5pm
Advocacy
Free food
Laundry
Bexley Homeless Persons Unit
020 8303 7777 x 2471
Bexley Council
Civic Offices
Broadway
Bexleyheath
Kent DA6 7LB
Website: bit.ly/10rU4V
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
BME/refugee
999 Club (Bromley)
Monday–Friday:
10am–5pm
Advocacy
Free food
Laundry
Bexley Homeless Persons Unit
020 8303 7777 x 2471
Bexley Council
Civic Offices
Broadway
Bexleyheath
Kent DA6 7LB
Website: bit.ly/10rU4V
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
Counselling services
999 Club (Bromley)
Monday–Friday:
10am–5pm
Advocacy
Free food
Laundry
Bexley Homeless Persons Unit
020 8303 7777 x 2471
Bexley Council
Civic Offices
Broadway
Bexleyheath
Kent DA6 7LB
Website: bit.ly/10rU4V
Monday–Friday:
9am–5pm
Accommodation advice
Housing advice
