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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact  Zacchaeus 2000 or your nearest  Citizen’s Advice Bureau. And let us know london@thepavement.org.uk at The Pavement!



If you are a journalist with some free time to research and write stories for the magazine, please contact us. If you're interested in finding other volunteering opportunities, contact homeless services directly
(services is a good first step) or visit do-it.org or volunteering.org.uk for further ideas.


The web site is coded by hand at Flat Earth Industries

Ollie the twitterrific bird appears courtesy of www.twitterrific.com



You are viewing "All services in South East"


Amber (Surrey)

Farm Place, Stane Street, Ockley, Dorking, Surrey, South East RH5 5NG

01769 582022

Monday–Friday: 9am–5pm (office hours)
Monday: Open 24 hours (residential centre)

Map   Website: bit.ly/aFU4cC

For unemployed people aged 17-30 who want to make a new start. You may be unemployed as a result of not having a home or addiction or having been involved in crime. Residential programme in a clean, dry environment. If you're coming from outside Surrey, please phone (01769 582022) or email Olly (olly.giddings@amberweb.org).

Accommodation/housing advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Education/training, Food, Internet access, Leisure activities, Leisure facilities, Medical/health, Mental health, Outreach worker links, Outreach workers, Tenancy support

Ashdown Medway Accommodation Trust (AMAT)

10 Chelmar Road, Chatham, Kent, South East ME4 4PB

0800 698 1000

Monday–Sunday: 8:30am–12:30am (office hours)
Monday–Sunday: Open 24 hours (on call)

Map   Website: bit.ly/JVWzo3

AMAT is a direct access hostel based in Medway, which provides supported accommodation to 400+ service users in a variety of accommodation, mostly shared houses with 3 to 4 units, though there are some flats. There is a no-visitors house for the more vulnerable service users and a dry house for those who are rehabilitating. There is also a female-only house. There is also an opportunity for some service users to become more permanently accommodated on an AST if they meet the criteria.

Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Clothing store, Debt advice, Drugs workers, Education/training, Food, Leisure activities, Tenancy support

Aylesbury Homeless Action Group

2 Rickfords Hill, Aylesbury, South East HP20 2RX

01296 435026

Monday & Wednesday: 12am–2pm (drop-in)

Map   Website: bit.ly/1PjL8H2

AHAG's aims and objectives are to relieve hardship, need and distress. Support and advice for anyone 18+ who is homeless or inadequately housed. Drop in for showers, washing facilities, newspapers and refreshments. Please make appointment for one-to-one support, help with education, CVs, employment etc. Phone or email info@ahag.org.uk.

Accommodation/housing advice, Advocacy, Bathroom/showers, Benefits advice, Debt advice, Dentist, Education/training, Ex-forces, Ex-offenders, Food (free), Internet access, Laundry, Medical/health, Outreach worker links, Sexual health, Tenancy support

Beacon House Ministries

90-91 East Hill, Colchester, Essex, South East CO1 2QN

01206 761960

Monday–Sunday: 10am–2pm (medical clinic, café, laundry, showers; barber on Tuesday)

Map   Website: bit.ly/1MWpAy3

Practical help and medical care, occupational therapies, personal development and health awareness, working in co-operation with other services. Raises awareness of the needs experienced by vulnerable people to community groups.

Accommodation/housing advice, Advocacy, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Ex-forces, Ex-offenders, Food (free), Foot care, Internet access, Laundry, Leisure activities, Medical/health, Tenancy support

Brighton Housing Trust (BHT)

144 London Road, Brighton, South East BN1 4PH

01273 645400

Map   Website: bit.ly/qUcCv

BHT works in Brighton & Hove, Eastbourne and Hastings, with additional services in Wealden and Lewes districts, as well as elsewhere in Sussex. Its mission is ?combating homelessness, creating opportunities, promoting change?. There are too many projects to list, so please visit their website for further info.

Accommodation/housing advice, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Education/training, Food, Food (free), Foot care, Laundry, Legal advice, Leisure activities, Luggage storage, Medical/health, Mental health, Outreach worker links, Outreach workers, Sexual health, Tenancy support

Canterbury Housing Advice Centre

2nd Floor, Burgate, Canterbury, Kent, South East CT1 2HA

01227 762605

Wednesday: 10am–2pm
Monday, Tuesday, Thursday, Friday: 10am–4pm

Map   Website: bit.ly/yB2PBS

Caseworkers can advise on most matters of housing law including threat of eviction or repossession; rent or mortgage arrears; homelessness; tenancy rights; and housing benefit.

Accommodation/housing advice, Benefits advice, Debt advice, Legal advice, Tenancy support

Catalyst Night Shelter (Havering)

Sennen Cottage, Ockendon Road, Upminster, Essex, South East RM14 2DN

07894 448729, 07527 192161

1 January to 31 December
Monday–Sunday: 7:30pm–7:30am
Wednesday: 10:30am–12:30am (drop-in)

Night shelter, multi-agency working and referrals. Three supported living properties and a residential recovery programme. Self- and agency-referrals, inc prison & probation services. Connection to LB Havering.

Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Debt advice, Drugs workers, Education/training, Ex-forces, Ex-offenders, Food (free), Luggage storage, Mental health, Outreach worker links, Outreach workers, Tenancy support

Catching Lives (Head Office and Canterbury Open Centre)

13 Station Road East, Canterbury, Kent, South East CT1 2RB

01227 464904

Monday–Sunday: 9am–5pm

Map   Website: bit.ly/wvYDH8

Information, advice and guidance for people in Canterbury who who feel they have nowhere else to turn. Practical help includes breakfast and lunch (made from donated food); showers and washing facilities; clothing, footwear and blankets/sleeping bags; and laundry. In-house mental, dental and medical healthcare workers.

Bathroom/showers, Clothing store, Dentist, Food (free), Mental health

Church Winter Night Shelters (Southend)

Various churches in Southend, South East


23 November to 15 March
Monday–Sunday: 7:30pm–8:30am (contact for venue information)

A group of 7 churches opens their doors so rough sleepers have somewhere warm and welcoming to attend during the four coldest months of the year.

Food (free)

Equinox (Mitcham Park)

Equinox Substance Misuse Service, 3 Mitcham Park, Surrey, South East CR4 4EN

020 8646 0975

Monday–Friday: 9am–4:30pm

Map   Website: bit.ly/auNRO9

Residential alcohol rehab centre for men 18+ with alcohol problems who wish to stay dry. If you're self-referring, you must have been sober for at least a week on admittance. Priority to people with a Merton or Sutton connection. Write or phone.

Advocacy, Alcohol workers, Counselling, Drugs workers

Guildford Action

Community Centre, 3 Leapale Lane, Guildford, Surrey, South East GU1 4LY

01483 533942

Monday–Friday: 9:30am–4pm

Map   Website: bit.ly/19hRCF

A safe place (access to doctor/nurse, laundry, showers and subsidised food) for those who are or have been homeless.

Accommodation/housing advice, Advocacy, Barber, Bathroom/showers, Bedding, Clothing store, Food, Internet access, Leisure activities, Outreach worker links

Haven (Camberwell)

King's College Hospital, Denmark Hill, South East SE5 9RS

020 3299 1599

Monday–Friday: 9am–5pm

Map   Website: bit.ly/TLh3s

Counselling and medical services for people who have been sexually assaulted. Screening for STIs, pregnancy testing and emergency contraception. Specialist workers for 13- to 18-year-olds and Asian women.

Counselling, Medical/health, Sexual health

i-access Drug & Alcohol Services

i-access Main Office, Laurel House, Farnham Road Hospital, Guildford, Surrey, South East GU2 7LX

0300 222 5932

Monday–Friday: 9am–5pm

Map   Website: bit.ly/1IE2uhn

i-access support people in Surrey who want help with their problematic drug use and those who are dependent on alcohol and want to stop or control their drinking.

Alcohol workers, Counselling, Drugs workers, Outreach worker links

Kenward Trust

Kenward Road, Yalding, Kent, South East ME18 6AH

01622 814187

Map   Website: bit.ly/1ppspON

Offers people the opportunity to change their lives and reach their full potential. They help address substance misuse, homelessness and resettlement issues, bringing hope, help and support. Currently based in Kent and East Sussex. Call 01622 814 187 for a list of their services.

Accommodation/housing advice, Advocacy, Alcohol workers, Counselling, Drugs workers, Mental health, Outreach worker links, Tenancy support

Kingston Churches Action on Homelessness (KCAH)

St Peter?s Church Hall, London Road, Kingston upon Thames, Surrey, South East KT2 6QL

020 8255 7400

Winter shelter
1 February to 31 March
Monday–Sunday: 7pm–7am
Monday–Friday: 10am–1pm (advice)

Map   Website: bit.ly/80KKy

Housing advice and short-term supported housing.

Accommodation/housing advice, Food (free)

Merton Homeless Person's Unit

Community and Housing Dept (Housing Needs Section), 4th Fl, Civic Centre, Morden, Surrey, South East SM4 5DX

020 8545 3903

Monday–Friday: 9am–5pm

Map   Website: bit.ly/rolte

Outside office hours, phone 020 8770 5000.

Accommodation/housing advice

Michael Roberts Charitable Trust (MRCT - drop-in)

Rainbow Centre, 2 Wych Elm, Harlow, Essex, South East CM20 1QP

01279 724515

Monday & Thursday: 11am–4pm (Harefield Church - 01279 641671)
Tuesday & Friday: 11am–4pm (St Paul?¢‚Ǩ‚Ñ¢s - 07890771590)

Map   Website: bit.ly/tmqlfL

Maybury Open Door is a community drop-in resource which welcomes adults from 18+ years. It is open to all and supports a wide range of adults, including homeless and vulnerably-housed people and others who just need to venture out and meet new friends.

Food (free), Internet access, Leisure activities, Leisure facilities


2nd Floor, Watling Chambers, 18-19 Watling Street, Canterbury, Kent, South East CT1 2UA

0800 567 7699

Monday–Friday: 9am–5pm

Map   Website: bit.ly/xWdcPZ

Kent-based charity supporting vulnerable and homeless people to access housing and related support services. 24-hour helpline: 0800 567 7699.

Accommodation/housing advice, Benefits advice, Careers advice, Education/training, Mental health, Outreach workers, Tenancy support

Project Anti Freeze

37 Portland Road, Hove, South East BN3 5DQ

01273 774140

Friday: 12am–3pm
Monday, Tuesday, Thursday: 12am–4pm (rough sleepers only)

Map   Website: bit.ly/KEIYjn

Offers spiritual, practical and emotional support to those on the streets of Brighton & Hove.


102?116 Windmill Road, Croydon, South East CR0 2XQ

0207 9938498

Monday–Friday: 10am–5pm

Map   Website: bit.ly/1oDq39n

Supports and offers supported housing to BAME women who have been through the criminal justice system, or are homeless or fleeing domestic violence. Helps with education and employment, health and benefits.

Accommodation/housing advice, Counselling, Drugs workers, Education/training, Food (free), Legal advice, Outreach worker links

Samaritans (Bexley & Dartford)

35 Glynde Road, Bexleyheath, Kent, South East

020 8301 1010

Monday: 10am–8pm
Tuesday–Friday: 11am–3pm
Tuesday–Friday: 7pm–8pm
Saturday: 11am–8pm
Sunday: 11am–3pm
Sunday: 7pm–8pm

Map   Website: bit.ly/1p6Z2L8

You are welcome to talk to a Samaritan volunteer face to face, however to guarantee that one will be available to see you, it is best to arrange an appointment on 020 8301 1010.


Samaritans (Bromley & Orpington)

9b Station Road, Orpington, Kent, South East BR6 0RZ

01689 833000

Monday–Friday: 11am–9pm
Saturday: 11am–6pm
Sunday: 11am–2pm

Map   Website: bit.ly/1ooFNMU

Visitors welcome. You don?t need an appointment to speak in confidence to a trained volunteers about whatever is on your mind, and the service is free.


SPEAR Hostel

24 Kew Road, Richmond, Surrey, South East TW9 2NA

020 8948 5564

Monday–Friday: 9am–11am (phone or call in for referral form)
Monday–Friday: 9:30am–5pm (ring 020 8404 1481 to talk to the outreach team)

Map   Website: bit.ly/4v2wZ

For single homeless people aged 18+, particularly people who have been sleeping rough. Priority to people with a local connection to Richmond. Applicants must be eligible for benefits.

Accommodation/housing advice, Alcohol workers, Bathroom/showers, Benefits advice, Drugs workers, Food, Outreach worker links, Outreach workers, Tenancy support

St John Ambulance Hastings Homeless Service

Bohemia Rd, Hastings, Sussex, South East TN34 1ET

01424 435358

Monday, Tuesday, Thursday, Friday: 12am–2pm (nurse-led drop-in clinic at Seaview day centre, St Leonards-on-Sea)
Saturday: 7:30pm–9pm (nurse-led health outreach at Hope Kitchen, Hastings)

Map   Website: bit.ly/1KcfTwp

Accessible, specialised, nurse-led primary health care, first aid and training service for homeless and vulnerably housed people.

Advocacy, Education/training, Foot care, Medical/health, Mental health

St John Ambulance Homeless Service (Brighton)

16 Crowhurst Road, Brighton, South East BN1 8AP

01273 371539

Thursday: 7pm–8pm (Peace Statue, King's Road, Brighton/Hove border)
Tuesday: 7pm–8pm (St Patrick's Night Shelter, Hove)
Monday: 10:45am–12am (St Anne's Day Centre, Kemptown)
Monday: 9:15am–10:30am (First Base Day Centre, St Michael's Church Hall)

Map   Website: bit.ly/c53OkP

Provides a primary health care service to homeless and vulnerable people at four venues across Brighton & Hove. First aid training to clients who use their services.

Advocacy, Education/training, Foot care, Medical/health

© Copyright 2009-2014 The Pavement. Established 2005 Registered Charity No. 1110656 Scottish Charity Register No. SC043760 ISSN (online) 1757-0484