Services

You are viewing "All services in Nationwide"

• FORMAT PAGE FOR PRINTING

Advice services

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Animals/pets

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Benefits agency

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

BME/refugee

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Counselling services

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Day centres & drop-in centres

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Domestic violence

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Drug & alcohol services

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Eastern Europeans services

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Elderly people

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Employment & training

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Ex-servicemen and women

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

For food

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

For homeless offenders

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

For housing help

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Helplines

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Homeless blogs

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Homeless organisations

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Homeless Persons Unit

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

LGBT

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Medical services

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Mental health

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Mobile libraries

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Night shelters

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

People with dependent children

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Performing arts

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Sexual health

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Social events

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Soup kitchens & soup runs

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Volunteering opportunities

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Winter shelters

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Women

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Work & training

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

Young people

Advicenow

An independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues. Its information service brings together the best information on the law and rights from over 200 UK websites.

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Helpline calls are charged at local rate. Links to local support groups.

Anxiety Alliance

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Contact by email or phone the helpline (0845 2967877).

Asylum Aid

Free legal advice and representation for asylum seekers.

Battle Against Tranquillisers

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects.

Benzodiazepine Addiction, Withdrawal and Recovery

Information about benzodiazepines and support groups for users - great site.

Black Poppy

A magazine for injecting drug users.

Bosnia Herzegovina UK Network

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

British Pregnancy Advisory Service

Emergency contraception and termination advice. Calls to the Actionline will be charged at a local rate.

Brook Centres - Young People's Information Service

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections.

Child Poverty Action Group

Campaigns for the abolition of poverty among children and young people in the UK, and for the improvement of the lives of low-income families.

Childline

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Cocaine Anonymous (UK)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Combat Stress

Excellent national ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach.

Community Legal Advice

Free and confidential service paid for by Legal Aid which helps people deal with their problems through a helpline, website and leaflets. The helpline provides specialist advice to people on low income or benefits on housing, benefits tax credits, debt, employment and education.

Community Legal Advice

Get in touch to find out the names of solicitors in your area who can take legal aid cases. Also advice on benefits, debt, education, housing and employment. If you are worried about the cost of a phone call, request a callback via the website or text 'legalaid' and your name to 80010 and they will call you back within 24 hours.

Connexions Direct

Huge range of information and advice for 13-19-year-olds. You don't have to give your real name if you don't want to. If Connexions think you are in danger or at risk, they will tell you and offer lots of support. Ring Connexions Direct on 080 800 13 2 19, tell the adviser your mobile number and they will call you back.

CRASH

Brings professionals and companies from the construction and property industries together to help homelessness charities to improve their premises.

Cyber Pilots

For gypsy, traveller, barge and showmen children.

DABS Pathfinder Service

Information and counselling for adult survivors of rape and childhood abuse. Please phone or write.

Dental Helpline

Free, independent and impartial service on all aspects of oral health.

Depaul Nightstop UK

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

DePaul UK

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring.

Depression Alliance

Information and support to people affected by depression via self-help groups and other supporter services.

Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge.

Drinkline

Free, confidential 24/7 helpline for people worried about their alcohol intake. No names need be given. Minicom: 0800 027 4114

Drugscope

Excellent drug information site which features an extensive list of local drug treatment services in the UK.

Each Action

Helpline and support for young people affected by homophobic bullying.

Eaves

Runs refuges across London for women (and their children) leaving domestic violence. Natl Domestic Violence Helpline: 0808 2000 247.

Exchange Supplies

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Federation of Drug & Alcohol Professionals

Provides advice, training and support to practitioners working with people with substance use problems.

Foyer Federation

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Frank

Drug advice for young people - free from landlines.

Friends, Families and Travellers

Gypsy/traveller campaigning group. Parent site of Cyber Pilots (for gypsy and traveller children).

Get Connected

Free connections to local and national services and sources of help for young people.

Get Fair

Coalition of 50 charities campaigning for social justice.

Groundswell

Leading user involvement and self-help organisation working the field of homelessness. Groundswell believes that homeless people hold the key to solutions in their experience and knowledge, and have a right to information to make choices about their own lives. Links, support and publications.

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups, leave a message on the contact number, or call the helpline to speak to someone.

Help the Aged

For older people who are experiencing poverty, isolation and neglect. It is a member of the UK Coalition on Older Homelessness. Free advice on SeniorLine (0808 800 6565; Textphone/Minicom: 0800 26 96 26)

Hep C Information Line

New therapies can now cure about half those diagnosed. Leaflets in Urdu, Bengali, Arabic, Punjabi etc.

Homeless Link

Information about services for homeless people, into which Hostels Online has been integrated.

Housemate

Deals with housing and homelessness for young Welsh people. Mainly for Wales, but good links to the rest of the UK.

Housing Associations' Charitable Trust (HACT)

Develops and promotes solutions for people on the margins of mainstream housing.

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.

Hyperguide to the Mental Health Act

Free (but no longer being updated) online guide to the Mental Health Act.

IMCA (Independent Mental Capacity Advocate)

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch.

Immigration Advisory Service (IAS)

Representation and advice in immigration and asylum law, with offices throughout the UK. Check website for nearest office.

Independent Drug Monitoring Unit

Provides expert evidence service in court cases and has listing of solicitors with experience in drugs offenses.

Independent Police Complaints Commission

If you want to make a complaint about the police or to find out more about making a complaint, phone, email or visit the website.

It's Your Move

Supports homeless people and those working with them, to break and prevent the cycle of homelessness.

Jobcentre Plus

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Lifeline

Publications focussing on harm reduction for drug users and their families, and for sex workers and others affected by drugs, and much more. Visit their website for full details.

Marie Stopes International

Very informative website and helpline for emergency contraception - call 0845 300 8090 to find the nearest centre.

Men's Advice Line

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999 to speak to the Police.

Message Home Helpline

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate.

Migrant Helpline

Advice and support for asylum seekers entering and living in the UK.

MIND

Information and support for people with experience of mental distress.

Missing People

Helps missing people, and supports their families while they wait for news. Runaway Helpline: 0808 800 70 70 (from UK only); runaway@missingpeople.org.uk Message Home (free): 0800 700 740; messagehome@missingpeople.org.uk

Nacro

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc.

Narcotics Anonymous

Fellowship of recovering addicts who help each other stay clean. telephone helpline is open 24/7. Online meetings: Mondays, Wednesdays & Fridays 7.30pm in the online chat-room.

National Assn for People Abused in Childhood (NAPAC)

Help and support for adults who experienced childhood abuse. Call free from mobile networks: 3, Orange and Virgin mobile - 0800 085 3330; O2, Vodafone and T-mobile - 0808 801 0331.

National Centre for Domestic Violence

Instant free advice on solving your domestic violence problem. Minicom: 18001 08009 702070

National Debtline

24-hour voicemail. Leave a message to request an information pack or fact sheet.

National Problem Gambling Clinic

Treats problem gamblers living in England and Wales aged 16+. Evidence-based treatments and interventions to assist with financial, employment, social and relationship difficulties. Also offers assessment and short-term treatment of co-existing mental health conditions. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Self-referral. Contact in person, by phone, fax or e-mail (gambling.cnwl@nhs.net).

National Self-Harm Network

Resources and information for people who self-injure. Site has details of local contacts and help, and a message board.

National Society for the Prevention of Cruelty to Children (NSPCC)

ChildLine: 0800 1111 (free, confidential, 24/7).

National Youth Agency

Supports those involved in young people's personal and social development. Not a frontline service provider, but makes referrals to specialist organisations.

No Panic

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Free helpline: 0808 808 0545

One in Four

Support and resources for people who have experienced sexual abuse and/or sexual violence. Useful info about coping with flashbacks and panic attacks.

Over-Count

Helpline for people addicted to over-the-counter drugs.

Poppy

Helps women who have been trafficked for sexual exploitation. Ring for more information about accommodation and support.

Professionals 4 Free

For professionals who want to volunteer their services, and the community groups who need them.

Rape Crisis (England & Wales)

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Re-Solv

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children.

Rehabilitation for Addicted Prisoners Trust (RAPt)

For released prisoners with addiction problems. Write or email info@rapt.org.uk.

Release (drug & legal helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest (click on the "bust card" link). Outside office hours, call the emergency line on 0207 603 8654. Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Respond

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or write.

Rethink

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Royal British Legion (Legionline)

Helpline for ex-service personnel. From overseas: +44 (0)20 3207 2100 (full rate).

Runaway Helpline

Free line for under 18s who have run away from home or care, or been forced to leave home. Runaway Helpline is there for you day or night. You can also text 80234.

Salvation Army Homelessness Services

Soup runs, breakfast clubs, evening support groups, advice, referral to rehabilitation and/or resettlement programmes, accomodation, substance misuse/bridge programme and much more - get in touch.

Sane

Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi and Urdu as well as English - check the website. SANEline: 0845 767 8000. Or try SANEmail: sanemail@sane.org.uk

Sexual Health Direct

Confidential helpline, with calls charged at local rate - mobile rates may vary. Information about contraception, pregnancy, abortion, sexually transmitted infections and sexual wellbeing. (If you are calling from Northern Ireland, please ring 0845 122 8687.) You can also send questions via the website.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. The telephone hotline is free and confidential. Trained staff can answer questions on contraception, family planning, sexual health, clinics etc.

Shelter Line

Free helpline staffed by trained housing advisers will try to connect you with a relevant service and has a database of hostel vacancies nationwide.

SNAP (St Neots Abuse Project)

Telephone helpline for people experiencing domestic violence. Advocacy service for young people experiencing bullying, substance misuse, domestic violence.

SSAFA Forces Help

SSAFA is involved in many initiatives to help combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you've gone AWOL, contact their 'Reclaim Your Life' scheme and get your life back on track.

St Mungo's

Runs over 100 projects working with homeless people.

Streetmate

An independent site with substantial information on housing, working and learning, built for those homeless who use the internet and want to do-it-themselves as much as possible.

Survivors UK

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

The Alliance

"a user led organisation which provides advocacy, training and helpline services to those currently in drug treatment, those who have accessed drug treatment in the past and those who may access drug treatment in the future."

The Opal Project

Helps 11- to 19-year-olds to cope with self-harm and to help them develop alternative coping strategies. Contact them at info@theopalproject.co.uk.

The Samaritans

24/7 confidential support for people who are feeling distress or despair, or considering harming themselves. Phone or email (jo@samaritans.org). Also work with members of the armed forces, offenders and schools. If you are phoning from Ireland, call 1850 60 90 90.

Tourettes Action

Help and support for people with Tourette's Syndrome.

Trashed

Confidential sex advice (pregnancy, contraception, STIs etc) service for young people.

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

UK Human Trafficking Centre

If you need urgent help, contact any police officer or dial 999. If you are a victim, or have information that will help victims, contact Crimestoppers on 0800 555 111. You can give information anonymously and may be able to claim a reward.

Veterans UK

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0845 30 30 900. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Women's Aid

Help and information for women experiencing abuse.

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Youth Access

Confidential phone (charged at national rate) and email service which can put you in touch with local contacts for mental health counselling, advice and information.

• BACK TO TOP
• FORMAT PAGE FOR PRINTING