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London edition (PDF 1.33MB)


Scottish edition (PDF 1.35MB)



Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact  Zacchaeus 2000 or your nearest  Citizen’s Advice Bureau. And let us know london@thepavement.org.uk at The Pavement!



If you are a journalist with some free time to research and write stories for the magazine, please contact us. If you're interested in finding other volunteering opportunities, contact homeless services directly
(services is a good first step) or visit do-it.org or volunteering.org.uk for further ideas.


The web site is coded by hand at Flat Earth Industries

Ollie the twitterrific bird appears courtesy of www.twitterrific.com



You are viewing "All services in Nationwide"




Website: bit.ly/iX0Sa

Independent, not-for-profit website providing up-to-date information on rights and legal issues. It brings together the best information on the law and rights from over 200 UK websites.

Accommodation/housing advice, Advocacy, Benefits advice, Legal advice

Against Forced Marriage


0800 141 2994

Monday & Thursday: 10:30am–4:30pm

Confidential helpline to support people who fear being pressured into a forced marriage or are already in one. Provides information and support every step of the way. Advice in Urdu and English. Male victims are welcome to call. The helpline is FREE. Outside hepline hours, leave a message and you will be contacted. In an emergency, call 999.

Counselling, Legal advice

Alcoholics Anonymous


0845 769 7555

Website: bit.ly/7ptuE

Fellowship of people who help each other to recover from alcoholism. Calls charged at local rate on BT lines. Other networks may vary. Ot you can email help@alcoholics-anonymous.org.uk. Links to local support groups.


Anxiety Alliance


0845 2967877

Monday–Friday: 10am–10pm (calls at national rate)

Website: bit.ly/rFhiG

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Email harris835@btinternet.com or or phone the helpline.

Counselling, Drugs workers, Mental health

Asylum Aid


020 7354 9264

Tuesday: 1pm–4pm

Website: bit.ly/3RMHqB

Free legal advice and representation for asylum seekers. Phone, email info@asylumaid.org.uk or visit their detailed website.

Advocacy, Legal advice

Battle Against Tranquillisers


0844 826 9317

Website: bit.ly/qQQFK

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects. Calls to the helpline from a BT line cost 5p per minute on weekdays; calls from other service providers and mobiles may be more. You can also email support@bataid.org.

Advocacy, Counselling, Drugs workers

Benzodiazepine Addiction, Withdrawal and Recovery


Website: bit.ly/17erWM

Information about benzodiazepines and support groups for users - great site.


Bosnia Herzegovina UK Network

Bosnia House, 36 Medley Road, Birmingham , Nationwide B11 2NE

0121 772 3052

Monday–Friday: 9am–5pm

Map   Website: bit.ly/9Z6yiX

Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.

Accommodation/housing advice, Careers advice, Leisure activities

British Pregnancy Advisory Service


08457 304030

Monday–Sunday: Open 24 hours

Website: bit.ly/Q8oJe

Emergency contraception and termination advice. Calls to the Actionline (available 24/7) will be charged at a local rate.

Counselling, Medical/health



0800 018 5023

Monday–Friday: 9am–5pm

Website: bit.ly/1nIa3Dp

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections. You can find your nearest centre via the website. If you need to speak to someone outside Brook opening times please contact the Sexual Healthline on 0300 123 7123. If you need urgent medical advice please contact NHS 111 by dialling 111, or NHS 24 (Scotland) on 08454 242424.

Legal advice, Medical/health, Sexual health



0800 1111

Website: bit.ly/1uGX0Gv

Free, confidential helpline. If you're living away from home (foster home, school or hospital), call 0800 884444 (3.30pm-9.30pm, Mon-Fri; 2pm-8pm weekends). Textphone: 0800 400 222. Great information on the website.

Advocacy, Counselling, Mental health

Citizens Advice Bureau


Website: bit.ly/p5Nd9

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Accommodation/housing advice, Benefits advice, Debt advice, Legal advice

Cocaine Anonymous (UK)


0800 612 0225

Monday–Sunday: 10am–10pm (phoneline)

Website: bit.ly/umNyf

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.


Combat Stress


0800 138 1619

Monday–Sunday: Open 24 hours (via helpline, text 07537 404 719 or email combat.stress@rethink.org)

Website: bit.ly/1tCYx2n

National ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach. Helpline is open 24/7.

Advocacy, Counselling, Mental health, Outreach worker links

Community Legal Helpline

143 St John?s Road, Huddersfield HD2 2FA, Nationwide

0845 2 699799

Monday–Friday: 10am–5pm

Text (07867794620 ? ring back service) or email info@communitylegalhelpline.org.uk in your preferred language to get a translator if your English is not good enough to wor with the UK legal system.

Advocacy, Legal advice

DABS Pathfinder Service


07854 653118

Monday–Sunday: 9am–9pm

Website: bit.ly/1p146Id

Information and counselling for adult survivors of rape and childhood abuse.

Counselling, Medical/health, Mental health

Dental Helpline


0845 063 1188

Monday–Friday: 9am–5pm

Website: bit.ly/1DDHrCo

Free, independent and impartial service on all aspects of oral health.


Depaul Nightstop UK

, London, Nationwide

020 79391235/07540703922

Monday–Sunday: 9am–5pm

Website: bit.ly/1wFyaYL

Safe emergency accommodation for homeless people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme.

Accommodation/housing advice, Advocacy

DePaul UK


020 7939 1220

Monday–Friday: 9am–5pm

Map   Website: bit.ly/1W0OoZ

Helps young people who are vulnerable, homeless and disadvantaged through accommodation, resettlement, training and employment, family mediation, prison work, work in communities, and volunteering and mentoring. Emergency accommodation. Offender services.

Accommodation/housing advice, Benefits advice, Careers advice, Debt advice, Education/training, Tenancy support



0808 1000 143

Monday–Friday: 9am–5pm

Website: bit.ly/1lt3DX6

Helpline and support for young people affected by homophobic bullying.

Advocacy, Counselling, Legal advice

Exchange Supplies


01305 262244

Monday–Friday: 8:30am–5pm (excluding bank holidays)

Website: bit.ly/11r10f

Information for drug users and drug workers about safer drug use - focuses on injecting drug use.

Forward (was RAPt)


020 3752 5560

Website: bit.ly/ZddVQ

For released prisoners with addiction problems. Visit their website to find out your nearest advice centre.

Alcohol workers, Counselling, Drugs workers

Foyer Federation


020 7430 2212

Website: bit.ly/1AtOaxA

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Ex-offenders



0300 123 6600

Monday–Sunday: 2pm–6pm (live chat)

Website: bit.ly/1uGXVH0

Drug advice for young people - free from landlines. If you live in Scotland, please visit the Scottish Drug Services website (http://bit.ly/1CMLaAd). If you live in Wales, visit the Dan website (http://bit.ly/1CMLaAd, 0808 808 2234 or text DAN to 81066). If you live in Northern Ireland, visit the Public Health Agency website (http://bit.ly/1qBSfP7).

Advocacy, Counselling, Drugs workers, Outreach worker links

Friends, Families and Travellers


01273 234 777

Monday–Friday: 10am–4:30pm

Website: bit.ly/1nIcgij

For gypsies and travellers, whatever their ethnicity, culture or background, whether settled or mobile, and to protect the right to pursue a nomadic way of life. Good information for children and families about eviction, rights, work etc.

Advocacy, Counselling, Education/training, Legal advice

© Copyright 2009-2014 The Pavement. Established 2005 Registered Charity No. 1110656 Scottish Charity Register No. SC043760 ISSN (online) 1757-0484