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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact  Zacchaeus 2000 or your nearest  Citizen’s Advice Bureau. And let us know london@thepavement.org.uk at The Pavement!



If you are a journalist with some free time to research and write stories for the magazine, please contact us. If you're interested in finding other volunteering opportunities, contact homeless services directly
(services is a good first step) or visit do-it.org or volunteering.org.uk for further ideas.


The web site is coded by hand at Flat Earth Industries

Ollie the twitterrific bird appears courtesy of www.twitterrific.com



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999 Club (Deptford Centre)

21 Deptford Broadway, London SE8 4PA

020 8695 5797

Winter shelter:
January to March
Monday–Sunday: 8pm–8am
Wednesday: 9am–12am (drug & alcohol worker)
Monday: 9am–12am (mental health professionals)
Monday–Friday: 9am–12am (9–10.30am for rough sleepers only)
Tuesday: 9am–12am (Samaritans)
Thursday: 9am–12am (NHS nurse)

Map   Website: bit.ly/2gObZ4B

Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 21+, dry, 30 spaces.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Benefits advice, Careers advice, Drugs workers, Education/training, Ex-offenders, Foot care, Internet access, Laundry, Legal advice, Medical/health, Mental health, Tenancy support

Be Enriched

URC Rookstone Road, London SW17 9NQ


Monday: 12:30am–2:30pm Crossways Church, 18 Hampton St, SE1 6SN
Tuesday: 7pm–9pm London Cooking Project, 1 Ethelburga St, SW11 4AG
Friday: 12:30am–2:30pm URC, Rookstone Rd, SW17 9NQ

Map   Website: bit.ly/1MtkjRr

Connecting people through community activities and cultivating respect over a bite. Free or pay-as-you-can community meals three days a week in S London. Volunteering or training opportunities through cooking lessons.

Food, Food (free)

Clean Slate Training & Employment

Elmfield House, 5 Stockwell Mews, Stockwell Road, London SW9 9GX

020 3540 7420

Monday & Friday: 10am–1:30pm (drop-in advisory service)

Map   Website: https://bit.ly/2OUZAKa

Clean Slate helps unemployed people facing barriers to work. Clean Slate works with long-term unemployed people, ex-offenders, those with histories of substance abuse, and people with learning and physical disabilities.

Careers advice, Education/training

Cracked It

Unit 4 Benwell Studios, 11-13 Benwell Rd, London N7 7BL

Map   Website: bit.ly/2kO82hP

Trains and employs at-risk young people to repair smashed smartphones as a positive route towards employment. Runs programmes all year round, with courses being confirmed throughout the year. Get in touch for more details about courses in your area.

Education/training, Ex-offenders

Emmaus Greenwich

226 Elmley Street, London SE18 7NN

020 8316 5398

Monday–Friday: 9am–5pm

Map   Website: bit.ly/1vtRBGq

Accommodation for people aged 20-60 with low support needs who are willing to work at least 40 hours a week as volunteers in Emmaus's recycling project. Can accept ex-offenders. Priority to those with a local connection to Greenwich.

Careers advice, Education/training

Emmaus South Lambeth Community

9a Knights Hill, West Norwood, London SE27 0DB

020 8761 4276

Map   Website: bit.ly/1obQE0e

Accommodation for people aged 18+ with low support needs who are willing to work full time as volunteers in Emmaus's recycling project. Can accept ex-offenders. No local connection required but must be eligible for Housing Benefit.

Advocacy, Careers advice, Education/training

Equalities National Council

Unit 1, The Hub, 123 Star Lane, London E16 4PZ

0207 474 9812

Monday–Friday: 10am–4pm

Map   Website: bit.ly/2wtZjVu

Equalities National Council is the sole council of its kind Supports people with long-term conditions, disabled people, those with mental health difficulties, including ex-offenders to access fair and equal services, across health, social care, employment, further education, mentoring, advocacy, welfare benefits, housing and immigration.

Advocacy, Benefits advice, Education/training, Medical/health, Mental health

Haringey Recovery Service

590 Seven Sisters Road, London N15 6HR

020 8801 3999

Monday–Friday: 9:30am–5pm

Map   Website: https://bit.ly/2LHcQnq

Works with individuals in recovery from drug and alcohol misuse, and their friends, families and carers. Holistic approach, with continued support, equipping people with the skill for self-development.

Advocacy, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Ex-offenders, Internet access, Legal advice, Leisure facilities, Mental health, Music/drama, Outreach worker links, Outreach workers, Sexual health, Step-free, Tenancy support

Holy Trinity Brompton Shelter

Queen?s Gate (St Augustin?s), London SW7 5LP

020 7590 8248

Wednesday & Friday: 9am–2pm (day shelter; office hours 8am–4pm)
November to March
Wednesday: 7pm–10pm (winter shelter)
Tuesday: 9:30am–5:30pm (office hours)

Map   Website: https://bit.ly/2uXdzpB

Safe, non-judgmental place where all are welcome. Food, advice, friendship and practical support in a non-threatening Christian environment. Hot breakfast, coffee bar and a range of activities. Counselling, debt and welfare advice, and alcohol and drug support through partner organisations.

Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Benefits advice, Careers advice, Counselling, Debt advice, Food, Food (free), Internet access, Mental health, Outreach worker links, Outreach workers

Offenders? Families Helpline

15-17 The Broadway, Hatfield, Hertfordshire, London AL9 5HZ

0808 808 2003

Monday–Friday: 9am–8pm (not Bank Holidays)
Saturday & Sunday: 10am–3pm

Website: bit.ly/2leuvGn

The helpline provide support if a family member is in the criminal justice system. They provide advice and information on all aspects from what happens on arrest, visiting a prison to preparing for release in England and Wales.

Legal advice

The Nehemiah Project

47 Tooting Bec Gardens, Streatham, London SW16 1RF

020 8773 7417

Monday–Friday: 9am–5pm

Map   Website: bit.ly/cXgwxb

Nehemiah runs a residential recovery programme for men with a history of addiction; it is abstinence-based and the three-month therapeutic course is compulsory. Enquiries 020 8773 7417, option 1

Accommodation/housing advice, Alcohol workers, Counselling, Drugs workers, Education/training, Ex-offenders

Treasures Foundation


Website: bit.ly/2ymbru9

Treasures Foundation helps female ex-offenders and former addicts with a home and support. By referral only – please contact your key worker. "We provide housing each day, every day".

Accommodation/housing advice, Food, Mental health

Trinity Homeless Projects (Pownall Gardens)

17-18 Pownall Gardens, Hounslow, London TW3 1YW

020 8737 6611

Monday–Friday: 8:30am–5pm (office hours)

Map   Website: bit.ly/1ppZJ8y

Accommodation and support for single homeless men 16-55 with support needs. 25 per cent of bedspaces are for ex-offenders. Prefer applicants to have a local connection.

Accommodation/housing advice, Advocacy, Benefits advice, Debt advice

Working Chance

24-27 White Lion St, London N1 9PD

0207 2781532

Map   Website: bit.ly/1RHpNGL

Supports women with criminal convictions into sustainable, quality employment. They place candidates into a huge variety of jobs in hospitality, finance and media, as well as the public and third sectors. They also provide support around CV writing, interview practice and disclosing their conviction to potential employers.

Accommodation/housing advice, Advocacy, Benefits advice, Counselling, Debt advice, Education/training, Tenancy support

YMCA Walthamstow

642 Forest Road, London E17 3EF

020 8509 4600

Monday–Sunday: Open 24 hours (reception service)
Monday–Sunday: 8:30am–8pm (support service)

Map   Website: https://bit.ly/2ODKp7R

Accommodation for single homeless people aged 18-30 with low to medium support needs. Hostels, shared housing and 1-bedroom semi-independent flats. Priority to people with local connection. Specialist refugee, probation and 16/17 projects. Call in, phone or write (applications@forestymca.org.uk).


Huggard Centre, Huggard Buildings, Hansen Street, Cardiff, Wales CF10 5NQ


Monday–Sunday: 8:30am–7:30pm (day centre)

Map   Website: bit.ly/1mq7cyv

Day centre and allied hostel for persons who are homeless or suffering from psychological or physical infirmity or who by for reason of adverse circumstances are thereby in need of help.

Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Education/training, Food (free), Medical/health, Needle exchange, Outreach worker links, Outreach workers, Tenancy support


Balsall Heath Centre, 228 Mary Street, Balsall Heath, Birmingham, West Midlands B12 9RJ

0121 440 5296

Tuesday–Friday: 9:30am–5pm
Monday: 11am–4pm (out of hours: 07976 188 220)

Map   Website: bit.ly/1rtHq3b

A women's community project in Birmingham working to the ?one stop shop? approach. Women undertake their community sentences both on specified activity requirements or community payback orders. Undertake prison in-reach and offer support to women in all areas of their lives.

Art classes, Internet access, Mental health, Outreach workers

P3 - Bilston Hostel

53 Wellington Road, Wolverhampton, West Midlands WV14 6AQ

01902 490050

Monday–Sunday: Open 24 hours

Map   Website: bit.ly/YTsgrD

Single homeless men, including ex-offenders and rough sleepers. Weekly visit by drugs professional.

Drugs workers

P3 - Dickens Lodge

89-95 Dickens Road, Wolverhampton, West Midlands WV10 8SD

01902 572162

Monday–Sunday: Open 24 hours

Map   Website: bit.ly/bN6eFK

Single homeless men, including rough sleepers, ex-offenders, people with mental health needs and those with alcohol or drug problems. Staff provide support around daily living skills, including finances, substance misuse issues, mental health and access to training. Help with moving on.

Accommodation/housing advice, Advocacy, Alcohol workers, Drugs workers, Education/training, Mental health, Tenancy support

Stonham (St George's House)

Old Hall Street, Wolverhampton, West Midlands WV1 3AT

01902 420536

Monday–Sunday: 8am–10pm


Single homeless men and ex-offenders. Help with independent living, maintaining tenancy, moving on etc. Arrange visits from drugs agencies. Referral to floating support service.

Accommodation/housing advice, Advocacy, Education/training, Outreach worker links, Tenancy support

The Glebe Centre

Wednesbury Road, Walsall, Birmingham, West Midlands WS1 3RU

01922 625687

Monday–Friday: 10am–2pm Alcohol Drinking Lounge 10am-3pm.

Map   Website: bit.ly/2oFXBL2

The Glebe Centre is a multifunctional hub from where a variety of services are delivered that support vulnerable adults in Walsall.

Accommodation/housing advice, Bathroom/showers, Bedding, Benefits advice, Clothing store, Dentist, Education/training, Food, Food (free), Internet access, Leisure activities, Mental health, Needle exchange, Sexual health


18 Darlington Road, Ferryhill, Durham, North East DL17 8JP

0191 640 4604

Monday–Friday: 9am–5pm

Map   Website: bit.ly/2G2AzYc

Affordable and pet-friendly homes available in the North-East to those who most need them - 0191 640 4604 or www.amrp.co.uk.

Accommodation/housing advice

Changing Lives

Textile House, Dukesway, Team Valley, Gateshead, North East NE11 0LF

0191 273 8891

Monday–Friday: 9am–3pm (phone to be referred to appropriate services)

Map   Website: bit.ly/1SrHnP8

Provides specialist support services for thousands of vulnerable people and families every month. Wide range of services across the UK. Many services, so call the main office to be referred.

Accommodation/housing advice, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Dentist, Drugs workers, Ex-offenders, Food, Food (free), Laundry, Leisure activities, Outreach worker links, Outreach workers, Sexual health, Tenancy support

Rush House Ltd

18-19 Lindum Terrace, Doncaster Road, North East S65 1NJ

01709 369295

Map   Website: bit.ly/18BEdlS

Rush House provides accommodation and support to homeless 16-25-year-olds in Rotherham. It offers the opportunity for young people to develop skills and confidence to become the best they can be. Staffed 24/7, with groups and drop-ins - group work sessions, A Place of Your Own sessions, ICT, literacy, numeracy and more.

Accommodation/housing advice, Benefits advice, Education/training, Internet access, Tenancy support

The Whitechapel Centre

Langsdale Street, Liverpool, North East L3 8DU

0151 207 7617

Monday–Sunday: 8am–8pm (homeless resolution hub, enablement activities)

Map   Website: bit.ly/N3gc0G

Works with people who are sleeping rough, living in hostels or struggling to manage their accommodation. Committed to helping people find and maintain a home and learn the life skills essential for independent living. No Second Night Out phone line: 0300 123 2041 (24/7)

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Debt advice, Drugs workers, Education/training, Ex-forces, Ex-offenders, Food (free), Foot care, Internet access, Laundry, Leisure facilities, Mental health, Music/drama, Outreach workers, Tenancy support

© Copyright 2009-2014 The Pavement. Established 2005 Registered Charity No. 1110656 Scottish Charity Register No. SC043760 ISSN (online) 1757-0484