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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact  Zacchaeus 2000 or your nearest  Citizen’s Advice Bureau. And let us know london@thepavement.org.uk at The Pavement!



If you are a journalist with some free time to research and write stories for the magazine, please contact us. If you're interested in finding other volunteering opportunities, contact homeless services directly
(services is a good first step) or visit do-it.org or volunteering.org.uk for further ideas.


The web site is coded by hand at Flat Earth Industries

Ollie the twitterrific bird appears courtesy of www.twitterrific.com



You are viewing "Homeless Persons Unit"


City of London Homeless Persons Unit

Barbican Estate Office, 3 Lauderdale Place, Barbican, London EC2Y 8BT

020 7332 1804; 020 7332 3791

Monday–Friday: 9:15am–5pm

Map   Website: bit.ly/1qnxWS3

Outside the Unit's office hours, phone 020 7606 3030.

Accommodation/housing advice

City of Westminster Housing Options Service

101 Orchardson Street, London NW8 8EA

020 7641 1000

Monday–Friday: 9am–4pm

Map   Website: bit.ly/1rZ6gT2

Phone or mail hoscustomerservices@wcchos.org.uk to make an appointment if possible. Outside office hours, phone 020 7286 7412.

Accommodation/housing advice

Ealing Housing Advice Service

First Floor, Perceval House, Ealing, London W5 2HL

0208 8825 8888

Monday–Friday: 9am–5pm

Map   Website: bit.ly/1aefMX

Outside the Unit's office hours, phone 020 8825 5003. Drop in or phone for appointment.

Accommodation/housing advice

Enfield Homeless Persons Unit

John Wilkes House, 79 High Street, Ponders End, Enfield, London EN1 3XN

020 8379 4418

Monday–Friday: 9am–5pm

Map   Website: bit.ly/Lg2GS

Text phone: 020 8379 5255. Outside office hours, phone 020 8379 1000.

Accommodation/housing advice

Greenwich Homeless Persons Unit

50 Woolwich New Road, Woolwich, London SE18 6HQ

020 8921 2616/2911

Monday–Friday: 9am–5:30pm

Map   Website: bit.ly/Cddni

Outside the Unit's office hours, phone 020 8854 8888.

Accommodation/housing advice

Hackney Council Housing Advice and Homelessness Centre

Christopher Addison Hse, 72 Wilton Way, London E8 1BJ

020 8356 2929

Monday–Friday: 9am–6pm

Map   Website: bit.ly/O8m1D

Outside office hours, phone 020 8356 2300.

Accommodation/housing advice

Hammersmith & Fulham Housing Centre

77 Glenthorne Road, Hammersmith, London W6 0LJ

020 8753 4144

Monday–Friday: 9am–5pm

Map   Website: bit.ly/wswSi

Outside office hours, phone 020 8748 8588. In an emergency, call 0207 386 7220.

Accommodation/housing advice

Haringey Council Preventions and Options Service

Wood Green Customer Service Centre, 48 Station Road, Wood Green, London N22 7TY

020 8489 4309

Monday–Friday: 8:45am–5pm (emergency reception centre)

Map   Website: bit.ly/2YGCZs

Outside office hours, phone 020 8348 3148.

Accommodation/housing advice

Harrow Housing Assessment Team

PO Box 65, Civic 2, Station Road, Harrow, London HA1 2XG

020 8424 1093/1123

Monday–Friday: 9am–5pm (Wednesdays - emergencies only)
Monday, Tuesday, Thursday, Friday: 9am–12am (phone to arrange interview or drop in for advice)

Map   Website: bit.ly/9wMjj

Outside office hours, phone 020 8863 5611. Minicom: 020 8420 9658

Accommodation/housing advice

Havering Public Advice and Service Centre

Liberty Shopping Centre, Romford, London RM1 3RL

01708 432824

Monday–Friday: 9am–5pm

Map   Website: bit.ly/TKoHM

Outside office hours, phone 01708 433999. Text phone: 01708 433175

Accommodation/housing advice

Hillingdon Housing Assessment Team

2N/01 Civic Centre, High Street, Uxbridge, London UB8 1UW

01895 250147

Monday–Friday: 9am–5pm

Map   Website: bit.ly/SGQrN

Outside the Unit's office hours, phone 01895 250697.

Accommodation/housing advice

Hounslow Homeless Persons Unit

Civic Centre, Lampton Road, Hounslow, London TW3 4DN

020 8583 3842

Monday, Tuesday, Thursday, Friday: 8:45am–4pm
Wednesday: 1pm–4pm

Map   Website: bit.ly/mXs8G

Outside office hours, phone 020 8583 2222.

Accommodation/housing advice

Islington Housing Aid Centre

38 Devonia Road, Islington, London N1 8UY

020 7527 2000

Monday, Tuesday, Thursday, Friday: 9am–4pm
Wednesday: 12am–4pm

Map   Website: bit.ly/964kg

Outside the Centre's office hours, phone 020 7226 0992.

Accommodation/housing advice

Kensington & Chelsea Homelessness and Advice Unit

Room 236, The Town Hall, Hornton Street, London W8 7RX

020 7361 3008

Monday, Tuesday, Thursday, Friday: 9am–4:45pm
Wednesday: 12am–4:45pm

Map   Website: bit.ly/JrRtD

Outside office hours, phone 020 7373 2213.

Accommodation/housing advice

Kingston upon Thames Homelessness Assessments Team

Guildhall One, St James' Road, Kingston, London KT1 1EU

020 8547 5460

Monday–Thursday: 8:45am–5pm
Friday: 8:45am–4:45pm

Map   Website: bit.ly/IxRkz

Outside office hours, phone 020 8770 5000.

Accommodation/housing advice

Lambeth Homeless Persons Unit

2-7 Town Hall Parade, Brixton Hill, London SW2 1RP

020 7926 4200

Monday–Friday: 9am–5pm

Map   Website: bit.ly/68mU5

Outside office hours, phone 020 7926 1000.

Accommodation/housing advice

Lewisham Supported and Sheltered Housing

1a Eros House, Brownhill Road, Catford, London SE6 2EG

020 8314 7007

Monday, Tuesday, Thursday, Friday: 9:30am–3:30pm
Wednesday: 12:30am–3:30pm

Map   Website: bit.ly/1pzBN2r

Outside office hours, phone 020 8778 0877.

London Borough of Barking & Dagenham Housing Options Team

John Smith House, Bevan Avenue, Barking, London IG11 9LL

020 8215 3002

Monday–Friday: 8am–8pm

Map   Website: bit.ly/ic4GwU

"The primary focus of the team is to provide you with advice and assistance that will help you maintain your tenancy and prevent homelessness."

Accommodation/housing advice, Tenancy support

London Borough of Barnet Homeless Persons Unit

Housing Advice Team, Barnet House, 1255 High Road, Whetstone, London N20 0EJ

020 8359 2000

Monday, Tuesday, Thursday, Friday: 9am–5pm
Wednesday: 1:30pm–5pm

Map   Website: bit.ly/17rYPb

There is sometimes a two- or three-week wait for an appointment, but if you are desperate, try to get an emergency appointment. Outside office hours, phone 020 8359 2000. Text Number (SMS): 07781 473279

Accommodation/housing advice

London Borough of Bexley Housing Support

Civic Offices, Broadway, Bexleyheath, London DA6 7LB

020 8303 7777

Monday–Friday: 9am–5pm

Map   Website: bit.ly/10rU4V

Accommodation/housing advice

London Borough of Brent Homeless Persons Unit

Brent Civic Centre, Engineers Way, Wembley, London HA9 0FJ

020 8937 2000

Monday–Friday: 9am–5pm

Map   Website: bit.ly/1x0dOgb

Outside office hours, call 020 8937 1234.

Accommodation/housing advice

London Borough of Bromley Homeless Persons Unit

Civic Centre, Stockwell Close, Bromley, London BR1 3UH

020 8313 4098

Monday–Friday: 9am–5pm

Map   Website: bit.ly/PeSmL

Phone or email housing.options@bromley.gov.uk for an appointment. 24-hour emergency homelessness service: 020 8464 4848.

Accommodation/housing advice

London Borough of Camden Housing Options Team

5 Pancras Square, London N1C 4AG

020 7974 4444

Monday, Tuesday, Thursday, Friday: 9am–5pm

Website: bit.ly/gXBOw

Outside office hours, phone 020 7974 4444.

Accommodation/housing advice

London Borough of Croydon Homeless Persons Unit

Bernard Weatherill House, 8 Mint Walk, Croydon, Greater London, London CR0 1EA

020 8726 6000

Monday–Friday: 9am–5pm

Map   Website: bit.ly/1phVkFR

Please complete the council's self-help tool before going to see them.

Accommodation/housing advice

Newham Homeless Persons Unit


020 8430 2000

Monday–Friday: 8am–8pm
Saturday: 9am–1pm

Website: bit.ly/snR2v

Outside office hours, phone 020 8472 9624. Minicom: 020 8430 2412. See the website for details of your local office.

Accommodation/housing advice, Tenancy support

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