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London edition (PDF 1.33MB)


Scottish edition (PDF 1.35MB)



Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact  Zacchaeus 2000 or your nearest  Citizen’s Advice Bureau. And let us know london@thepavement.org.uk at The Pavement!



If you are a journalist with some free time to research and write stories for the magazine, please contact us. If you're interested in finding other volunteering opportunities, contact homeless services directly
(services is a good first step) or visit do-it.org or volunteering.org.uk for further ideas.


The web site is coded by hand at Flat Earth Industries

Ollie the twitterrific bird appears courtesy of www.twitterrific.com



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Homeless Outreach Project (Edinburgh)

65/5 Niddrie Mains Terrace, Edinburgh EH16 4NX

0131 661 7137

Monday–Friday: 9:30am–5pm


Outreach service for homeless people experiencing difficulties with their mental health and/or addictions.

Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Drugs workers, Education/training, Mental health, Outreach workers, Sexual health, Tenancy support

Integrated Camden Alchohol Service (ICAS)

7-8 Early Mews, Arlington Road NW1 7HG

020 3227 4950

Monday: 10am–12am (drop-in)
Tuesday & Friday: 2pm–4pm (drop-in)
Monday & Thursday: 5pm–7pm (evening assessments)

Map   Website: bit.ly/2jnMpUY

A welcoming, open-access service for people experiencing difficulty with alcohol use or who are affected by alcohol use issues. The Family alcohol Service (FAS) is delivered in partnership with the NSPCC and the provision of the affected others service by Some Space (SS). Open access and drop-in. Individuals can self-refer by attending the drop-in. Evening assessments by appointment only.

Alcohol workers, Benefits advice, Counselling, Medical/health, Mental health, Outreach worker links, Outreach workers, Tenancy support

Addaction SMART

9b Mitcham Lane, Streatham, London SW16 6LG

02086778541 / 0208769 4764

Monday: 9:30am–5pm
Wednesday: 2pm–5pm
Tuesday: 9:30am–1pm
Thursday: 9:30am–5pm
Friday: 9:30am–2pm

Map   Website: bit.ly/1l6PTrf

For people with drug-related problems. Advice, information and support. Assessment, counselling, complementary therapies, referral to specialist providers and user groups.

Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach workers

Ashford Place Assessment Centre

60 Ashford Road, Cricklewood, London NW2 6TU

020 8208 8590

Friday: 10:30am–5pm
Monday–Thursday: 9:30am–5pm

Map   Website: bit.ly/2s9GQLU

Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Winter shelter: for CHAIN verified clients, phone 020 8208 8595. For rough sleepers in Brent, refer to StreetLink (www.streetlink.org.uk)

Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Leisure activities, Medical/health, Mental health, Music/drama, Outreach workers, Tenancy support

Ashiana Network

Suite 204, 1st Floor, 750-760 High Road, Leytonstone, London E11 3BB

020 8539 0427

Monday–Friday: 9:30am–12am
Monday–Friday: 1pm–5pm

Map   Website: bit.ly/1lBGCaq

Ashiana provides advice, support and safe housing for South Asian, Turkish and Iranian women experiencing domestic violence. In an emergency, please call 999.

Accommodation/housing advice, Advocacy, Counselling, Outreach workers

Barnardo's (Young Women's Project)

PO Box 34727, London N7 8YQ

0800 316 1770 (free phone)

Monday–Friday: 9am–5:30pm (office hours)
Monday & Wednesday: 12am–3pm (under 14 drop-in)
Monday & Wednesday: 2pm–5pm (over 14s drop-in)

Map   Website: bit.ly/pv9ZH

For girls and young women (11-18) who are involved in or at risk of being sexually exploited in Hackney, Haringey, Islington and Camden. Call 020 7700 2253 for further information or to discuss a referral.

Advocacy, Alcohol workers, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Outreach workers

CGL ? New Direction

410 Lewisham High Street, Lewisham, London SE13 6LJ

020 8314 5566

Monday, Wednesday, Thursday, Friday: 9:30am–5:30pm (open access)
Tuesday: 1:30pm–5pm (open access)

Map   Website: bit.ly/2j5vOpq

Integrated treatment for adults who have a problem with drug and alcohol use. Nurses, keyworkers, doctors and counsellors, plus a peer mentor programme. Gender-specific services. Complementary health services. NA, CA and SMART groups. For assessment, attend an open-access session. Accept referrals by phone or email on ND.Referrals@cgl.org.uk

Alcohol workers, Counselling, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach workers

CGL Islington

99?101 Seven Sisters Road, London N77QP

020 7272 1231 /020 7561 3310

Tuesday: 2pm–5:30pm (open access)
Monday, Wednesday, Friday: 10:30am–5pm (open access)
Tuesday: 3pm–5pm
Thursday: 2pm–8pm (closed 5pm–6pm)

Map   Website: bit.ly/2ixSUA6

A way into treatment and support for anyone needing help and advice about substance misuse, with healthcare, prescribing, complementary therapies, key-working, peer mentor scheme, women?s service etc. SMART, NA & CA, counselling. Some treatment options are by appointment only, so phone first. Helpline: 0808 800 0019. Drop in, phone or email Islington.ISIS@cgl.org.uk for an appointment.

Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free

Divine Rescue

Thurlow Lodge, 1 Thurlow Street, London SE17 2US

020 3489 1765

Monday–Friday: 9am–3:30pm
Wednesday: 6:30pm–8:30pm (music last Wed of month)

Map   Website: bit.ly/1o9EBNA

Work with homeless people and people with substance abuse issues. Help with hospital visits and bereavement, and support with detox. Their Christian mission is to touch and change lives one at a time.

Accommodation/housing advice, Advocacy, Benefits advice, Clothing store, Counselling, Education/training, Food (free), Outreach workers

East European Advice Centre

Room 18, The Polish Centre, 238?246 King Street, London W6 9LP

020 8741 1288

Monday–Friday: 9:30am–4:30pm (advice line)

Map   Website: bit.ly/1qCIihS

Free, independent and impartial advice and casework to Eastern European migrants: homelessness prevention (Advice Line 0800 121 4226) and casework, employment rights campaign, outreach to elderly Eastern Europeans. West London boroughs only. Services in English and Polish; language support in Romanian, Bulgarian, Lithuanian and Hungarian with some notice. Appointments only - please ring first.

Accommodation/housing advice, Advocacy, Legal advice, Outreach workers

Focus Homeless Outreach Team

4 Greenland Road, Camden Town, London NW1 0AS

020 3317 6590

Monday–Friday: 9am–5pm

Map   Website: bit.ly/1HVNJic

Support for single homeless people with mental health problems. Sessions in hostels and day centres.

Mental health, Outreach workers

Groundswell Homeless Health Peer Advocacy

St Matthew?s Church, Brixton Hill, London SW2 1JF

020 7725 2851

Monday–Friday: 9am–5pm (appointments for peer support)

Map   Website: bit.ly/XH0of

eer Advocates with personal experience of homelessness support homeless people to access healthcare. Peers support clients with health appointments in Westminster, Hammersmith and Fulham, Kensington and Chelsea, Camden, Hackney, Hounslow and Wandsworth.

Advocacy, Education/training, Mental health, Outreach workers

Hackney Winter Night Shelter


020 853 3808, 077361 60282

Winter shelter (dates TBC):
1 November to 31 March
Monday–Sunday: 7:30pm–8am (6.30pm Sundays)

Website: bit.ly/cyR5q

Mixed; beds for 25 (screened area for women); dry. Last admission 8.30pm. Agency referrals only - phone to check details and leave message if voicemail. 15 bed spaces until 23 Dec 2017, 25 until 31 March 2018.

Accommodation/housing advice, Advocacy, Counselling, Food (free), Outreach worker links, Outreach workers

Haringey Recovery Service

590 Seven Sisters Road, London N15 6HR

020 8801 3999

Tuesday & Thursday: 10am–7pm
Monday, Wednesday, Friday: 10am–4:30pm
Saturday: 10am–4pm

Map   Website: bit.ly/2t1vQ33

Works with individuals in recovery from drug and alcohol misuse, and with their friends, families and carers. A holistic approach to recovery, with continued sustainable support, equipping people with the skill for self-development and for collectively developing the whole recovery community.

Advocacy, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Ex-offenders, Internet access, Legal advice, Leisure facilities, Mental health, Music/drama, Outreach worker links, Outreach workers, Sexual health, Step-free, Tenancy support

Holy Trinity Brompton Shelter

Queen?s Gate (St Augustin?s), London SW7 5LP

020 7590 8248

Wednesday & Friday: 9am–2pm (day shelter; office hours 8am–4pm)
November to March
Wednesday: 7pm–10pm (winter shelter)
Tuesday: 9:30am–5:30pm (office hours)

Map   Website: bit.ly/2vB3qkM

Safe, non-judgmental place where all are welcome. Food, advice, friendship and practical support in a non-threatening Christian environment. Hot breakfast, coffee bar and a range of activities. Guests can receive counselling, debt and welfare advice, and alcohol and drug support through partner organisations.

Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Benefits advice, Careers advice, Counselling, Debt advice, Food, Food (free), Internet access, Mental health, Outreach worker links, Outreach workers

ICAS ? Integrated Camden Alcohol Service

7?8 Early Mews, Arlington Road, Camden Town, London NW1 7HG

020 3227 4950

Tuesday & Friday: 2pm–4pm
Thursday: 5pm–7pm (appointments)
Monday: 10am–0am (appointments 5-7pm)

Map   Website: bit.ly/2jnMpUY

A welcoming, open-access service for people experiencing difficulty with, or affected by, alcohol use issues. This includes provision of the Family Alcohol Service (FAS), delivered in partnership with the NSPCC, and the affected others service, Some Space (SS).

Alcohol workers, Outreach workers

Islington Young People's Drug and Alcohol Service (IYPDAS )

50 Isledon Road, London N7 7LD

020 7527 5099

Monday–Friday: 9am–7pm


A free, confidential service which offers one-to-one counselling, advice and information for drug and alcohol issues to young people in Islington up to the age of 21. Also offers group work, staff training and drug education, all free of charge. Please ring 0207 5275099 for more information or to make an appointment. Referrals can also be made over the phone or emailed to drugs@islington.gov.uk.

Advocacy, Alcohol workers, Drugs workers, Outreach workers

Lifeline Basis Substance Misuse Service

Royal Arsenal Medical Centre, 21 Arsenal Way, Woolwich, London SE16 6TE

020 3696 2640

Monday–Friday: 9am–4:30pm (later by appointment)

Map   Website: bit.ly/2cTPyce

A unique, free and confidential substance misuse service in Greenwich. They work with those using cannabis; cocaine and party drugs; new psychoactive substances (NPS, formerly 'legal highs') and party drugs; steroids; alcohol (non-dependent); and ?chemsex?.

Alcohol workers, Art classes, Drugs workers, Leisure activities, Outreach worker links, Outreach workers, Step-free

New Horizon Youth Centre

68 Chalton Street, London NW1 1JR

020 7388 5580

Monday: 2pm–4pm (alcohol support)
Monday–Sunday: 10:30am–4pm (10.30am-1pm advice)

Map   Website: bit.ly/TgoIt

For young (16-21) homeless people. Free lunch. Women-only groups. Mental health, life skills & resettlement support. Sex worker project. Street outreach. Refugee worker. Drop-in.

Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Drugs workers, Education/training, Food (free), Internet access, Leisure activities, Leisure facilities, Medical/health, Mental health, Outreach worker links, Outreach workers

Newham Transitional Practice

The Centre Manor Park, 30 Church Rd, Manor Park, London E12 6AQ

0208 553 7460

Monday–Friday: 8am–6:30pm


GP surgeries, practice nurses and homeless outreach nurses for those living in Newham. Outreach nurses: 07939 979198 or 07956 283748.

Medical/health, Outreach workers

Positive East

159 Mile End Road, Stepney, London E1 4AQ

020 7791 2855

Monday–Friday: 9:30am–5:30pm
Saturday: 11am–3pm (HIV testing only)

Map   Website: bit.ly/1th8WzX

Community-based HIV charity provides practical and emotional support and advice for people living with or affected by HIV in E London. Free and confidential HIV tests across London.

Advocacy, Benefits advice, Careers advice, Counselling, Food, Food (free), Internet access, Medical/health, Mental health, Outreach workers, Sexual health

Quaker Homeless Action

PO Box 7105, Poole, Dorset BH15 4DQ, Winter shelter: Union Chapel, Dorset, Highbury Corner, London N1 2XD

07833 123155

Saturday: 10am–4pm (mobile library: The Passage, 10am–10.30am; The American Church, 11.15am–12pm; St Giles in the Fields, 2pm–4pm)
Tuesday: 7pm–7:30pm (mobile library, alt. weeks at Lincoln’s Inn Fields)
Winter shelter:
23 December to 30 December
Thursday–Thursday: 7am–10pm (closed midday to 3pm. Services at Union Chapel)
Monday: 11:30am–12:30am (mobile library, 3rd week of month, Manna Centre)

Map   Website: bit.ly/2gxLOOX

Quaker Homeless Action runs mobile libraries. The Christmas Shelter (24 beds, dry) provides breakfast and supper for up to 75. It closes at 10pm except for those who have been given a bed. Self referrals and referrals from Islington Outreach Forum agencies (inc. Islington DAAT, Whitaker Centre, Pilion Trust, New Horizon, Focus and Angel Drug Services) or others that can provide ongoing support. Phone to check vacancies.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Clothing store, Drugs workers, Food (free), Foot care, Leisure activities, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health

Rape Crisis South London/Rape and Sexual Abuse Support Centre

PO Box 383, Croydon, London CR9 2AW

0208 683 3311

Monday–Friday: 10am–6pm (office)
Monday–Sunday: 12am–2:30pm (helpline, 365 days a year)
Monday–Sunday: 7pm–9:30pm helpline, 365 days a year)

Website: bit.ly/17LXipk

Helpline: 0808 802 9999 All woman independent organisation supporting women and girls aged 14+ who have been raped or sexually abused at any time in their lives and who live and/or work in south London. Face-to-face counselling in Croydon, Kingston, Bexley and Southwark, Freephone National Rape Crisis Helpline, advocacy for women/girls who have reported or are considering reporting to the police, and an outreach worker specialising in homelessness and prostitution.

Advocacy, Counselling, Outreach workers


245 Gray?s Inn Road, London WC1X 8QY

020 7520 8660

Monday–Sunday: 9am–5pm

Map   Website: bit.ly/2vhWqF0

Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss referral, call 020 7520 8660.

Accommodation/housing advice, Art classes, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support


89 Heath Road, Twickenham, London TW1 4AW

0208 288 6506

Monday–Friday: 9:30am–5pm

Map   Website: bit.ly/1Oa6uYh

Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence.

Accommodation/housing advice, Alcohol workers, Benefits advice, Drugs workers, Outreach workers, Tenancy support

© Copyright 2009-2014 The Pavement. Established 2005 Registered Charity No. 1110656 Scottish Charity Register No. SC043760 ISSN (online) 1757-0484