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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact  Zacchaeus 2000 or your nearest  Citizen’s Advice Bureau. And let us know london@thepavement.org.uk at The Pavement!

 

volunteer

If you are a journalist with some free time to research and write stories for the magazine, please contact us. If you're interested in finding other volunteering opportunities, contact homeless services directly
(services is a good first step) or visit do-it.org or volunteering.org.uk for further ideas.

 
 
 

The web site is coded by hand at Flat Earth Industries

The type is set in FS Albert webfont delivered courtesy of Fontdeck

Ollie the twitterrific bird appears courtesy of www.twitterrific.com

Services

 
 

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999 Club (Deptford Centre)

21 Deptford Broadway, London SE8 4PA

020 8695 5797

Winter shelter:
3 January to 14 March
Monday–Sunday: 8pm–8am
Wednesday: 9am–12am (drug & alcohol worker)
Monday: 9am–12am (mental health professionals)
Monday–Friday: 9am–12am (9–10.30am for rough sleepers only)
Tuesday: 9am–12am (Samaritans)
Thursday: 9am–12am (NHS nurse)

Map   Website: bit.ly/2gObZ4B

Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 21+, dry, 30 spaces.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Benefits advice, Careers advice, Drugs workers, Education/training, Ex-offenders, Foot care, Internet access, Laundry, Legal advice, Medical/health, Mental health, Tenancy support

 
Ashford Place Assessment Centre

60 Ashford Road, Cricklewood, London NW2 6TU

020 8208 8590

Friday: 10:30am–5pm
Monday–Thursday: 9:30am–5pm

Map   Website: bit.ly/2s9GQLU

Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Winter shelter: for CHAIN verified clients, phone 020 8208 8595. For rough sleepers in Brent, refer to StreetLink (www.streetlink.org.uk)

Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Leisure activities, Medical/health, Mental health, Music/drama, Outreach workers, Tenancy support

 
CARIS Islington Churches Cold Weather Shelter

London

07913 020738

Winter shelter:
1 January to 31 March
Monday–Sunday: 7:30pm–8:30am

Map   Website: bit.ly/1L1wPnp

Free night shelter, food, showers and a safe place to sleep. Phone after completing and emailing a 1-page registration form to iccws@hotmail.co.uk. 15 guests; 18+, dry.

Advocacy, Bathroom/showers, Bedding, Clothing store, Food, Food (free), Internet access, Laundry, Outreach worker links

 
Faith in Action (Homelessness Project Merton)

Salvation Army Citadel, 109 Kingston Road, South Wimbledon, London SW19 3JR

07843 280 419

Wednesday & Friday: 10am–3pm

Map   Website: bit.ly/1KW4rQ3

Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Benefits advice most Wednesdays. Advocacy, alcohol and drug advice. A listening ear, breakfast, lunch, teas and coffees.

Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Benefits advice, Clothing store, Counselling, Drugs workers, Food, Laundry, Leisure activities, Mental health

 
Glass Door

155a Kings Road, London SW3 5TX

020 7351 4948

Monday, Tuesday, Thursday: 9am–2pm (laundry, showers & lunch)
Winter shelter
2 November to 3 April
Monday–Sunday: 8pm–8am (please come to the day centre or phone to see if there are vacancies)

Map   Website: bit.ly/1Gs26vG

Shelter and support for people who are homeless. Winter night shelters and a year-round daytime drop-in centre. Lunch is served upstairs but staff or volunteers bring meals downstairs to those with limited mobility. The night shelters are in different churches, not all of which are step-free.

Accommodation/housing advice, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Education/training, Food (free), Laundry

 
Joel Community Trust Night Shelter

KCAH, 36a Fife Road, Kingston, London KT1 1SU

0208 546 3212

1 January to 31 December
Monday–Sunday: 7pm–9am (night shelter)
Tuesday: 8:30am–9:30am (conflict resolution)
Tuesday: 10am–1pm (art group)
Thursday: 10am–2pm ('cook and eat' programme)

Map   Website: bit.ly/2frLLEF

Food, friendship and shelter to street homeless people all year round. Self- or agency referrals. Phone or visit Mon-Fri 10am-1pm for informal interview.

Accommodation/housing advice, Advocacy, Art classes, Barber, Bathroom/showers, Bedding, Clothing store, Dentist, Education/training, Food (free), Foot care, Internet access, Laundry, Leisure facilities, Luggage storage

 
Marylebone Centre (Church Army)

1-5 Cosway St, London NW1 5NR

020 7262 3818

Monday–Thursday: 9:30am–1:30pm (rough sleepers' drop-in)
Monday: 10:30am–11:30am (drama)
Tuesday: 10am–12am (open access; clothing for rough sleepers only)
Monday: 1:30pm–3:30pm (M’lebone Proj newsletter)
Friday: 10am–12am (ESOL for beginners)
Tuesday & Friday: 1:30pm–3:30pm (healthy eating; kitchen skills)
Wednesday: 8am–9am (running club)
Wednesday: 9am–12am (Women into Work 1:1; advice)
Wednesday: 1:30pm–3:30pm (Women into Work group)
Thursday: 9am–3pm (life coaching 1:1)
Thursday & Friday: 1:30pm–3:30pm (Westminster Adul Education Service – IT, reading, writing)

Map   Website: bit.ly/1mhvhYf

Female-only project. Two hostels with 112 single beds and a Day Centre with a rough sleepers' drop-in. Activities programme for residents and day centre users. Lift for people with mobility problems to access the day centre.

Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Laundry, Leisure activities, Luggage storage, Medical/health, Music/drama, Sexual health, Step-free, Tenancy support

 
NEWway Project (Newham)

London

7772604222

1 November to 31 March
Monday–Sunday: 7:30pm–8:30am

Map   Website: bit.ly/1Q189wD

Accept referrals from TRIO, RAMP, Bridges Breakfast, Children's Soc, Whitechapel Mission and Crisis. 18+; dry; mixed; 15 spaces.

Accommodation/housing advice, Advocacy, Alcohol workers, Debt advice, Drugs workers, Food (free), Laundry, Tenancy support

 
St Mungo’s Broadway (Broadway Centre)

Broadway Centre, 13–14 Market Lane, London W12 8EZ

020 8735 5810

Monday–Friday: 10am–11am (drop-in)

Map   Website: bit.ly/1rZOlwN

For people 18+ who are homeless, at risk of being homeless or with a history of homelessness. Support around drug, alcohol or mental health issues. Central & Eastern European project and Horn of Africa project. Drop-ins (acupuncture, assessment, DWP advice, laundry, legal advice, mental health support, nurse, opticians, outreach team, podiatry, sexual health, showers, tea, work and learning advice) in the morning; appointments afternoon.

Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Clothing store, Counselling, Drugs workers, Education/training, Foot care, Laundry, Legal advice, Medical/health, Mental health, Outreach workers, Sexual health, Step-free, Tenancy support

 
The Manna at St Stephen’s

17 Canonbury Road, London N1 2DF

020 7226 5369

Tuesday: 7pm–9pm
Friday: 9am–11am
Wednesday: 1pm–3pm

Map   Website: bit.ly/1SNVUVU

A drop-in and key work service for homeless and marginalised people in Islington, offering food, showers, laundry (£1), pool, table tennis, singing, art, poetry and gardening alongside targeted key work appointments.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Ex-forces, Ex-offenders, Food (free), Internet access, Laundry, Legal advice, Leisure activities, Music/drama, Outreach worker links, Step-free, Tenancy support

 
Derby Homes

Milestone Hse, 93 Green Lane, Derby, West Midlands DE1 1RX

01332 642150

Monday–Sunday: Open 24 hours (emergency)
Monday–Friday: 1pm–4pm (assessment)

Map   Website: bit.ly/1omCVqM

Assessment service for single homeless people in Derby. Emergency accommodation.

Accommodation/housing advice, Bathroom/showers, Bedding, Benefits advice, Debt advice, Laundry, Leisure activities

 
Maggs Day Centre

St Albans, Deansway, Worcester, West Midlands WR1 2JD

01905 25027

Saturday: 12am–12:30am (sandwiches outside the door)
Sunday–Thursday: 8am–12:45am

Map   Website: bit.ly/1CG8xKY

Safe, non-judgmental and welcoming place where homeless people can find a range of services and be signposted to others.

Accommodation/housing advice, Advocacy, Bathroom/showers, Clothing store, Food, Laundry, Outreach worker links

 
Changing Lives

Textile House, Dukesway, Team Valley, Gateshead, North East NE11 0LF

0191 273 8891

Monday–Friday: 9am–3pm (phone to be referred to appropriate services)

Map   Website: bit.ly/1SrHnP8

Provides specialist support services for thousands of vulnerable people and families every month. Wide range of services across the UK. Many services, so call the main office to be referred.

Accommodation/housing advice, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Dentist, Drugs workers, Ex-offenders, Food, Food (free), Laundry, Leisure activities, Outreach worker links, Outreach workers, Sexual health, Tenancy support

 
The Whitechapel Centre

Langsdale Street, Liverpool, North East L3 8DU

0151 207 7617

Monday–Sunday: 8am–8pm (homeless resolution hub, enablement activities)

Map   Website: bit.ly/N3gc0G

Works with people who are sleeping rough, living in hostels or struggling to manage their accommodation. Committed to helping people find and maintain a home and learn the life skills essential for independent living. No Second Night Out phone line: 0300 123 2041 (24/7)

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Debt advice, Drugs workers, Education/training, Ex-forces, Ex-offenders, Food (free), Foot care, Internet access, Laundry, Leisure facilities, Mental health, Music/drama, Outreach workers, Tenancy support

 
Wirral Churches Ark Project

Mary Cole House, 6 Sandford Street, Birkenhead, North East CH41 1BN

0151 649 0111

Monday–Sunday: Open 24 hours (accommodation and support)
Monday–Friday: 9am–0am (crisis training and events – term-time only)

Map   Website: bit.ly/1Vae7gJ

Three-month stay, emergency accommodation service for single homeless people with multiple support needs. 22 male beds and 5 female. Referral required via Wirral ‘Mainstay’ (www.mainstayliverpool.org.uk).

Accommodation/housing advice, Advocacy, Art classes, Bathroom/showers, Bedding, Benefits advice, Debt advice, Education/training, Food, Internet access, Laundry, Leisure activities, Music/drama

 
Julian House – direct access hostel

Manvers Street, Bath, South West BA1 1JW

01225311991

Monday–Friday: 9:30am–1pm (drop-in)
Saturday & Saturday: 2pm–4pm (drop-in)

Map   Website: bit.ly/1xYrzqK

Julian House operates over 20 different projects, accommodation sites and social enterprises in Bath, Bristol and Wiltshire. These include: homeless services, support for those suffering domestic violence, addiction recovery, support for individuals with learning difficulties, work experience and training. Contact them on 01225 354650 to find out more.

Accommodation/housing advice, Advocacy, Bathroom/showers, Bedding, Benefits advice, Careers advice, Counselling, Debt advice, Food, Internet access, Laundry, Leisure activities, Medical/health, Mental health, Outreach worker links, Outreach workers, Tenancy support

 
St Petrock’s

10 Cathedral Yard, Exeter, South West EX1 1HJ

01392 422396

Monday–Friday: 9am–1pm (drop-in)
Wednesday & Friday: 10am–12am (mental health practitioner)
Tuesday & Thursday: 2pm–4pm (probation, housing, jobs etc)
Monday: 2pm–4pm (women's group)
Monday & Thursday: 9am–12am podiatrist Monday, nurse Thursday)
Tuesday: 11am–1pm (alternative healing)

Map   Website: bit.ly/1OGdaLm

Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Ex-forces, Ex-offenders, Food, Food (free), Foot care, Internet access, Laundry, Legal advice, Leisure activities, Medical/health, Mental health, Music/drama, Outreach worker links, Sexual health, Tenancy support

 
Two Saints Limited

35 Waterside Gardens, Fareham, South West PO16 8SD

01329 234600

Map   Website: bit.ly/1vwskdt

Their vision is to significantly improve the lives of those who are homeless, vulnerable or in need of support in Hampshire, West Berkshire, Poole and the City of Oxford by providing high-quality housing, support and learning services. Please contact them to find out which services are available in your area.

Accommodation/housing advice, Bathroom/showers, Debt advice, Education/training, Laundry, Outreach workers, Tenancy support

 
Aylesbury Homeless Action Group

2 Rickfords Hill, Aylesbury, South East HP20 2RX

01296 435026

Monday & Wednesday: 12am–2pm (drop-in)

Map   Website: bit.ly/1PjL8H2

AHAG's aims and objectives are to relieve hardship, need and distress. Support and advice for anyone 18+ who is homeless or inadequately housed. Drop in for showers, washing facilities, newspapers and refreshments. Please make appointment for one-to-one support, help with education, CVs, employment etc. Phone or email info@ahag.org.uk.

Accommodation/housing advice, Advocacy, Bathroom/showers, Benefits advice, Debt advice, Dentist, Education/training, Ex-forces, Ex-offenders, Food (free), Internet access, Laundry, Medical/health, Outreach worker links, Sexual health, Tenancy support

 
Beacon House Ministries

90-91 East Hill, Colchester, Essex, South East CO1 2QN

01206 761960

Monday–Sunday: 10am–2pm (medical clinic, café, laundry, showers; barber on Tuesday)

Map   Website: bit.ly/1MWpAy3

Practical help and medical care, occupational therapies, personal development and health awareness, working in co-operation with other services. Raises awareness of the needs experienced by vulnerable people to community groups.

Accommodation/housing advice, Advocacy, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Ex-forces, Ex-offenders, Food (free), Foot care, Internet access, Laundry, Leisure activities, Medical/health, Tenancy support

 
Brighton Housing Trust (BHT)

144 London Road, Brighton, South East BN1 4PH

01273 645400

Map   Website: bit.ly/qUcCv

BHT works in Brighton & Hove, Eastbourne and Hastings, with additional services in Wealden and Lewes districts, as well as elsewhere in Sussex. Its mission is “combating homelessness, creating opportunities, promoting change”. There are too many projects to list, so please visit their website for further info.

Accommodation/housing advice, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Education/training, Food, Food (free), Foot care, Laundry, Legal advice, Leisure activities, Luggage storage, Medical/health, Mental health, Outreach worker links, Outreach workers, Sexual health, Tenancy support

 
Methodist Action North West Ltd

Howick House, Howick Park Avenue, Penwortham, Preston, North West PR1 0LS

01772 751000

Saturday & Sunday: Open 24 hours (Fox St Community - referral weekdays only)
Monday–Friday: 9am–5pm (office)
Monday–Friday: Open 24 hours (Fox St Community supported housing)
Monday–Friday: 9am–5pm (A Place to Live social housing)
Monday–Friday: 9am–5pm (Blackpool Food Partnership)
Monday–Friday: 9am–5pm (Cedar House Counselling Centre)

Map   Website: bit.ly/1S1EzLp

Supports vulnerable people to achieve independence and fulfilment, the main focus being supporting adults and families who are, or are at risk of becoming, homeless.

Accommodation/housing advice, Bathroom/showers, Bedding, Benefits advice, Clothing store, Counselling, Debt advice, Education/training, Ex-forces, Ex-offenders, Food, Food (free), Internet access, Laundry, Outreach worker links, Outreach workers, Tenancy support

 
Streetlife

48 Buchanan St, Blackpool, North West FY1 3LQ

01253 294477; 01253 291038 night

Monday, Wednesday, Thursday: 1pm–3:30pm (drop-in)
Tuesday: 1pm–3pm (counselling)
Wednesday & Thursday: 3:30pm–6pm (life skills)
Friday: 9am–4pm (counselling)
Saturday: 2pm–5pm (cook & eat)
Monday–Sunday: 7pm–9am (night shelter, St John's Walk)

Map   Website: bit.ly/1VCKQuH

Day centre and night shelter which is open all year. Shelter and support for young people 16–25.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Food (free), Foot care, Internet access, Laundry, Leisure activities, Leisure facilities, Medical/health, Mental health, Needle exchange, Outreach worker links, Sexual health, Tenancy support

 
Access Community Trust

28 Gordon Road, Lowestoft, Suffolk, East of England NR32 1NL

01502 527200

Wednesday: 9am–4pm (2pm–4pm – dual diagnosis team drop-in)
Tuesday: 9am–4pm (10am–2pm – Samaritans drop-in)
Saturday & Sunday: 9am–3pm
Monday & Thursday: 9am–8pm
Friday: 9am–4pm

Map   Website: bit.ly/WML36S

Provides support with housing, health, wellbeing and education and employment. Wide range of services.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Food (free), Foot care, Internet access, Laundry, Leisure activities, Mental health, Music/drama, Outreach worker links, Outreach workers, Sexual health, Tenancy support

 
Jimmy’s Cambridge

1 East Road, Cambridge, East of England CB1 1BD

01223 576085

Tuesday: 11am–4pm (work advice 11–12; football 12–2; arts & crafts 2–4)
Monday–Friday: 10am–11am
Thursday: 10am–2pm (golf)

Map   Website: bit.ly/1PQlo6K

Jimmy’s is where confidence/self-esteem are regained; relationships forged; new interests and activities fill lives; plans for a new future can be made. Where change is a possibility, but a reality.

Accommodation/housing advice, Alcohol workers, Bathroom/showers, Benefits advice, Careers advice, Debt advice, Drugs workers, Education/training, Ex-forces, Ex-offenders, Food, Food (free), Internet access, Laundry, Legal advice, Leisure activities, Mental health, Tenancy support

 
 
 
 
 
 
 
 
 
 
© Copyright 2009-2014 The Pavement. Established 2005 Registered Charity No. 1110656 Scottish Charity Register No. SC043760 ISSN (online) 1757-0484