If you would like your service to be included, please download and complete an entry form.


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London edition (PDF 2.84MB)


Scottish edition (PDF 2.79MB)



Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact  Zacchaeus 2000 or your nearest  Citizen’s Advice Bureau. And let us know london@thepavement.org.uk at The Pavement!



If you are a journalist with some free time to research and write stories for the magazine, please contact us. If you're interested in finding other volunteering opportunities, contact homeless services directly
(services is a good first step) or visit do-it.org or volunteering.org.uk for further ideas.


The web site is coded by hand at Flat Earth Industries

Ollie the twitterrific bird appears courtesy of www.twitterrific.com



You are viewing "with step-free All services"


Crossreach (Simpson Hse)

52 Queen Street, Edinburgh EH2 3NS

0131 225 1054 / 0131 225 6028

Wednesday: 2:45pm–4:30pm (SMART recovery group)
Thursday: 10:15am–12am (A Life Worth Living group)

Map   Website: bit.ly/2rpmcsy

Counselling for people affected by their own or another?s drug use, recovery support groups, recovery one to one appointments, and work with children and young people affected by parental substance use. Phone in to self-refer to services, or drop in on Wed/Thu to register.

Alcohol workers, Counselling, Drugs workers, Mental health, Step-free

Assisted Homes CIC

453 High Road, Wood Green, London N22 8JD

0208 889 1119

Monday–Friday: 9am–5pm

Map   Website: https://bit.ly/2Oet7xF

Assisted Homes recognizes that people suffering from homelessness often need more than just a roof over their heads. The floating support provides a platform for the service users to make the transition to independent living as smoothly as possible.

Accommodation/housing advice, Benefits advice, Debt advice, Step-free, Tenancy support

Caritas Anchor House

81 Barking Road, Canning Town, London E16 4HB

0207 476 6062

Map   Website: bit.ly/2a60AZ6

For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk.

Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Mental health, Music/drama, Step-free

Carpenters Café

Carpenters Estate Community Hall, 17 Doran Walk (enter from Carpenters Rd), Stratford, London E15 2JL

07932 661 089

Tuesday: 10am–12am (food, drinks, clothes, books, toiletries, showers)

Map   Website: bit.ly/2jSgnhK

Aims "To show the love of Christ in practical ways to the homeless, elderly and anyone needing a helping hand, and to encourage and support the homeless into making better life choices".

Bathroom/showers, Bedding, Clothing store, Drugs workers, Food, Food (free), Step-free

CGL Islington

99?101 Seven Sisters Road, London N77QP

020 7272 1231 /020 7561 3310

Tuesday: 2pm–5:30pm (open access)
Monday, Wednesday, Friday: 10:30am–5pm (open access)
Tuesday: 3pm–5pm
Thursday: 2pm–8pm (closed 5pm–6pm)

Map   Website: bit.ly/2ixSUA6

A way into treatment and support for anyone needing help and advice about substance misuse, with healthcare, prescribing, complementary therapies, key-working, peer mentor scheme, women?s service etc. SMART, NA & CA, counselling. Some treatment options are by appointment only, so phone first. Helpline: 0808 800 0019. Drop in, phone or email Islington.ISIS@cgl.org.uk for an appointment.

Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free

Crisis Skylight (London)

66 Commercial Street, London E1 6LT

0300 636 1967

Monday–Thursday: 9am–8pm
Saturday–Sunday: 11am–5pm
Friday: 9am–6pm

Map   Website: https://bit.ly/2ONznwO

Workshop programme from the website. Additional support available regarding employment (inc. specialist service for E Europeans), housing, mental health and well-being, and from the progression team.

Education/training, Mental health, Step-free

Deptford Reach

Speedwell Street, Deptford, London SE8 4AT

020 8692 6548

Tuesday–Thursday: 9am–2pm

Map   Website: bit.ly/1pa8vWZ

Drop-in centre for adults over 16 years of age who are vulnerable through homelessness, mental ill-health, loneliness, social exclusion or severe poverty.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Dentist, Education/training, Food, Food (free), Leisure activities, Leisure facilities, Medical/health, Mental health, Music/drama, Outreach worker links, Step-free, Tenancy support

Earl's Court Community Project (ECCP)

c/o West London Family Church, 230 Lillie Road, London SW6 7QA

020 7385 5791

Wednesday: 2pm–4pm

Map   Website: bit.ly/1n5OCf2

Coffee bar.

Clothing store, Food (free), Step-free

Greenwich Migrant Hub

Woolwich Common Community Centre, Leslie Smith Square, London SE18 4DW


Tuesday: 10:30am–1:30pm

Map   Website: bit.ly/1UiAjYA

Drop-in advice centre offering free immigration, housing and domestic violence advice and a hot meal to vulnerable migrants in Greenwich and neighbouring boroughs.

Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Legal advice, Step-free

Haringey Recovery Service

590 Seven Sisters Road, London N15 6HR

020 8801 3999

Monday–Friday: 9:30am–5pm

Map   Website: https://bit.ly/2LHcQnq

Works with individuals in recovery from drug and alcohol misuse, and their friends, families and carers. Holistic approach, with continued support, equipping people with the skill for self-development.

Advocacy, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Ex-offenders, Internet access, Legal advice, Leisure facilities, Mental health, Music/drama, Outreach worker links, Outreach workers, Sexual health, Step-free, Tenancy support

Lifeline Basis Substance Misuse Service

Royal Arsenal Medical Centre, 21 Arsenal Way, Woolwich, London SE16 6TE

020 3696 2640

Monday–Friday: 9am–4:30pm (later by appointment)

Map   Website: bit.ly/2cTPyce

A unique, free and confidential substance misuse service in Greenwich. They work with those using cannabis; cocaine and party drugs; new psychoactive substances (NPS, formerly 'legal highs') and party drugs; steroids; alcohol (non-dependent); and ?chemsex?.

Alcohol workers, Art classes, Drugs workers, Leisure activities, Outreach worker links, Outreach workers, Step-free

Marylebone Centre (Church Army)

1-5 Cosway St, London NW1 5NR

020 7262 3818

Monday–Thursday: 9:30am–1:30pm (rough sleepers' drop-in)
Monday: 10:30am–11:30am (drama)
Tuesday: 10am–12am (open access; clothing for rough sleepers only)
Monday: 1:30pm–3:30pm (M’lebone Proj newsletter)
Friday: 10am–12am (ESOL for beginners)
Tuesday & Friday: 1:30pm–3:30pm (healthy eating; kitchen skills)
Wednesday: 8am–9am (running club)
Wednesday: 9am–12am (Women into Work 1:1; advice)
Wednesday: 1:30pm–3:30pm (Women into Work group)
Thursday: 9am–3pm (life coaching 1:1)
Thursday & Friday: 1:30pm–3:30pm (Westminster Adul Education Service – IT, reading, writing)

Map   Website: bit.ly/1mhvhYf

Female-only project. Two hostels with 112 single beds and a day centre with a rough sleepers' drop-in. Activities programme for residents and day centre users. Lift for people with mobility problems to access the day centre.

Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Laundry, Leisure activities, Luggage storage, Medical/health, Music/drama, Sexual health, Step-free, Tenancy support

SHP - Camden Recovery Service, Islington Aftercare & Haringey ETE Service

The London Irish Centre, 50?52 Camden Square, London NW1 9XB

020 7520 8682

Monday–Friday: 9am–5pm

Map   Website: bit.ly/2jWmDGP

Supports borough residents who have experienced substance use treatment or are in recovery into education, training and employment.

Accommodation/housing advice, Education/training, Step-free

Siloam Community Services

c/o TSA London, 217a Gordon Road, London SE15 3RT

020 8695 8873

Tuesday: 7pm–8pm (free cooked meal)
Tuesday & Thursday: 10am–2pm (community café and drop-in)

Map   Website: bit.ly/ZflX1x

Accommodation/housing advice, Benefits advice, Clothing store, Food, Food (free), Mental health, Step-free, Tenancy support

Thames Reach - Spectrum Centre

6-8 Greenland Street, London NW1 0ND

020 7267 4937

Monday–Friday: 9:30am–7pm

Map   Website: https://bit.ly/1CHIXoC

For single homeless people with a connection to Camden.

Accommodation/housing advice, Alcohol workers, Bathroom/showers, Drugs workers, Foot care, Laundry, Mental health, Step-free

The Connection at St Martin in the Fields

12 Adelaide Street, London WC2N 4HW

020 7766 5544

Monday, Tuesday, Thursday, Friday: 9am–1pm
Wednesday: 9am–12:30am
Saturday & Sunday: 9am–1pm (invite only)

Map   Website: https://bit.ly/2OBeaWa

Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+. Visit website to see their wide range of services.

Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Drugs workers, Education/training, Food, Foot care, Internet access, Medical/health, Mental health, Music/drama, Outreach workers, Step-free

The Greenhouse

19 Tudor Road, London E9 7SN

020 8510 4490

Monday, Wednesday, Friday: 10am–12:30am (drop-in)
Thursday: 10am–1pm (drop-in for homeless E Europeans in Hackney)

Map   Website: https://bit.ly/2nJQ9AK

Health services for men and women who are sleeping rough, have a drug or alcohol problem, poor mental health, or who are simply struggling to keep a roof over their head in Hackney. Medical services include registering with a doctor and TB screening. Specific advice for Eastern Europeans, including translation services. Step-free entrance, with a lift to access other floors.

Accommodation/housing advice, Alcohol workers, Benefits advice, Debt advice, Drugs workers, Legal advice, Mental health, Needle exchange, Outreach worker links, Step-free

The Manna Centre

12 Melior Street, London SE1 3QP

020 7357 9363

Thursday: 9:30am–1pm (health advice for refugees)
Monday–Friday: 10:30am–1pm (access to computers)
Monday & Wednesday: 10am–11am (clothing store, by ticket only)
Tuesday: 10am–1pm (chiropodist 1st & 3rd wks)
Tuesday: 9:30am–12am (mental health surgery)
Wednesday: 10am–1pm (osteopath)
Thursday: 9:30am–1pm (DWP surgery)
Sunday: 10:30am–11:30am (clothing store, 2nd, 3rd & last of month, Oct–May)
Monday: 9am–1pm (nurse)
Monday & Friday: 9:30am–1pm (nurse)

Map   Website: bit.ly/1lkMogC

Open-access day centre open 7 days a week. Daily services include breakfast & lunch, showers and housing & welfare advice. All services are free.

Accommodation/housing advice, Bathroom/showers, Benefits advice, Clothing store, Education/training, Food (free), Foot care, Medical/health, Mental health, Step-free, Tenancy support

The Manna Project

St Stephen's, 17 Canonbury Road, London N1 2DF

020 7226 5369

Tuesday: 7pm–9pm
Friday: 9am–11am
Wednesday: 1pm–3pm

Map   Website: bit.ly/1SNVUVU

Drop-in for people in Islington offering food, showers, laundry (£1), pool, table tennis, singing, art, poetry and gardening, alongside targeted keywork appointments.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Ex-forces, Ex-offenders, Food (free), Internet access, Laundry, Legal advice, Leisure activities, Music/drama, Outreach worker links, Step-free, Tenancy support

Wandsworth Community Drug and Alcohol Service (WCDAS)

St John?s Therapy Centre, 162 St John?s Hill, Battersea, London SW11 1SW

020 8812 4120

Monday, Tuesday, Thursday, Friday: 9am–4:30pm
Wednesday: 1pm–7pm


A consortium between SLaM NHS Foundation Trust, Addaction and St Mungo?s which provides specialist treatment for Wandsworth adults affected by drug and/or alcohol issues.

Alcohol workers, Drugs workers, Education/training, Medical/health, Mental health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free


332 Leith Walk, Edinburgh, Scotland EH6 5BR

0131 554 5307

Monday–Friday: 10am–4pm

Map   Website: bit.ly/12gkeX

Independent individual and collective advocacy services for people with mental health problems in Edinburgh (including the Royal Edinburgh Hospital). Individual advocacy also available to any prisoner in HMP Edinburgh. No drop in service - please phone to make an appointment. Text messages: 07920 207 564.

Advocacy, Mental health, Step-free

Crossreach Move On (Whiteinch)

0/5, 13 Victoria Park Drive South, Whiteinch, Glasgow, Scotland G14 9RN

0141 959 5069

Monday–Friday: 9am–5pm (phone for referral only)

Map   Website: bit.ly/2rUNaZL

Temporary furnished accommodation and support to adults in recovery from substance misuse, who have achieved a period of stability through residential or community rehabilitation. Service is mainly for people living clean, but some methadone, etc, users who are stable will be considered.

Accommodation/housing advice, Alcohol workers, Counselling, Drugs workers, Mental health, Step-free, Tenancy support

Edinburgh Women's Aid

4 Cheyne Street, Edinburgh, Scotland EH4 1JB

0131 315 8111

Tuesday, Wednesday, Friday, Friday: 10am–3pm (drop-in and helpline)
Monday: 1pm–3pm (drop-in)
Thursday: 2pm–7pm (drop-in)
Monday: 10am–3pm (helpline)
Thursday: 10am–7pm (helpline)
Saturday: 10am–1pm (drop-in & helpline)

Map   Website: bit.ly/1uhJ9pI

An all women, confidential organisation which provides information, support and, where appropriate, refuge accommodation for women and any accompanying children who have experienced or are at risk of domestic abuse.

Accommodation/housing advice, Advocacy, Counselling, Outreach workers, Step-free

Glasgow City Mission

20 Crimea Street, Glasgow, Scotland G2 8PW

0141 221 2630

Monday–Friday: 10am–10pm
Saturday: 4pm–8pm

Map   Website: bit.ly/2rlhWZm

Programme of activities, services and 1-2-1 support to tackle immediate needs and underlying issues. Activities incl free meals, art class, music studio, gym, computers, college courses, money help, ESOL classes, gardening, opportunities to explore the Christian faith and much more.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Food (free), Foot care, Internet access, Laundry, Legal advice, Leisure facilities, Mental health, Music/drama, Outreach worker links, Outreach workers, Step-free, Tenancy support

Glasgow Council on Alcoholl

14 North Claremont St, Glasgow, Scotland G3 7LE

0141 353 1800

Friday: 9am–5pm (drop-in 10am-midday)
Monday–Thursday: 9am–9pm (drop-in 10am-midday)
Saturday: 9am–1pm

Map   Website: https://bit.ly/2O4W6nb

Accredited counselling service that provides individual, free and confidential counselling for people experiencing alcohol-related difficulties and those affected by someone else's alcohol use. Drop-in Mon-Fri, 10am-12 noon.

Alcohol workers, Counselling, Outreach worker links, Step-free

© Copyright 2009-2014 The Pavement. Established 2005 Registered Charity No. 1110656 Scottish Charity Register No. SC043760 ISSN (online) 1757-0484