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Nottingham hotline

February 11th 2012


Nottinghamshire-based homelessness charity Framework has witnessed a steady increase in the number of calls to its homeless hotline service. Since its launch at the end of last year, the service has encouraged the public to report rough sleepers to the charity, so that the organisation can offer its assistance.

If calls are made during the line’s operating hours (Monday to Friday from 9am to 5pm), the team will try to contact the rough sleeper immediately. At all other times, the line will divert to the Street Outreach Team leader who will provide support. “If the rough sleeper is no longer in the reported location we will continue to check that area anyway,” Framework Communications Officer Neil Skinner told The Pavement. “The time the referral is relevant here as it means we may have to visit the location earlier or later.” For rough sleepers who refer themselves, the team has the capacity to arrange bed and breakfast accommodation for the evening.

Whilst Framework regularly receives multiple referrals from housing and health agencies concerning the same individual, staff manning the 0800 number have not experienced double referrals from the public. “So far we have not experienced an increase in multiple referrals,” said Skinner. “We would always welcome them anyway as this means that vital information is filtering through to us.”

According to Skinner, the organisation values its users’ privacy and takes confidentiality seriously. Though the charity operates an interventionist service, the people they approach are treated with dignity and respect. The overall goal of the project is to support rough sleepers, encourage them off the streets and help to provide accommodation.


February 2012



Birmingham man charged with homeless murder

Coventry City Council rubber-stamps cuts disguised as freezes

Birmingham winter shelter pilot

Homelessness on the rise in Nottingham

Christmas shelter welcomes homeless

Sleeping out for St Basil’s

Budget cuts threaten Scots homeless charity

‘Commonwealth grandmother’ still homeless

Pets need homes too, urges charity

Land of the free, homes for the brave

Government urged to make homelessness act a reality

New movie honours Scot who served homeless veterans

Behind a name

A Few Man Fridays

Hull in a handcart

Rough sleepers predicted to live longer - 47 is the new 42

Former US Marine arrested for homeless stabbing

Homeless people offered Spanish getaway

Funding boost for hostels

Bones in Bath wood

The target year - an end to rough sleeping in 2012

Hungary outlaws homelessness

Hungary outlaws homelessness

Nottingham hotline

Man dies on Ilford street

Stay safe!

Bin safety


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