722 Young People Service

Monday-Friday: 9am-5pm; For people aged 10-18 in Waltham Forest with drug- and alcohol-related issues. Evening appointments by request. CODES: AH, AD, CC, DW, NE, OL

Barka UK (Reconnections Project)

Monday-Friday: 9am-4pm (helpline – Polish, Russian, Romanian and English); Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English. CODES: AH, A, CC, CA, DW, OL, LA

Bench Outreach

Thursday: 1pm-4pm (SHE); SHE (Support, Help, Empowerment) is a weekly drop-in session offering advice to homeless and vulnerable women in a safe, female-only space. CODES: AH, CC, FF, LF, OL, TS

Bringing Unity Back Into the Community (BUBIC)

Community organisation set up by ex-drug users who work with drug users, ex-drug users, their family and friends in Haringey. Support for any kind of drug use, with a focus on helping crack users become free of addiction. Community cafe and regular events. Self- or agency-referral. One-to-one and peer support. Youth project. Referrals where required. Call for details. CODES: OL, DW, AD

C4WS Homeless Project Night Shelter

06 November to 02 April
Monday-Sunday: 7:30pm-8:45am; Rolling winter night shelter. Bed spaces for 16 guests, with separate sleeping areas for men and women. Referrals from Camden agencies with whom C4WS have a Service Level Agreement including London Jesus Centre and the Irish Centre - no self-referral. CODES: AH, CC, CA, ET, FF, OL, LF

CARIS Islington Churches Cold Weather Shelter

Free night shelter, food, showers and a safe place to sleep. Phone after completing and emailing a 1-page registration form to info@carisislington.org. 15 guests; 18+, dry. Opens in January; dates and times to be confirmed. CODES: AD, BS, BE, CL, FF, IT, L, OL

Ealing Churches Winter Night Shelter

25 November to 20 March
Monday-Sunday: 7:30pm-8:30am; Referral via St Mungo's outreach team, Streetlink (0300 500 0914), Acton Homeless Concern (020 8992 5768) or Ealing Soup Kitchen (020 8566 3507 x7). Ealing Foodbank (020 8840 9428). 14 bed spaces. No self-referral. We are a Night Shelter running through the winter months to provide a warm, safe place for people who find themselves homeless. CODES: AH, CC, OL, FF, DA, BE, L, BS

Eritrean Community in the UK

Monday-Friday: 9:30am-5:30pm; Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc. CODES: AH, AD, CC, CA, C, DA, ET, OL, LA

Haringey Recovery Service

Monday-Friday: 9:30am-5pm; Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development. CODES: AD, A, AC, CC, CA, C, DA, DW, ET, IT, LF, MD, OL, OW, SH, TS, LA, EO, SF

Holy Trinity Brompton

Wednesday: 9am-12pm; Wed only: 9am–12:00pm. Glass Door casework support, Crosslight debt advice, computers/printers, clothing repairs and pastoral support. Appointment only - book on arrival. Breakfast & clothing available to those with an appointment with one of these services. CODES: MH, CC, CA, FF, IT, OL, OW, CL

NEWway Project (Newham)

01 October to 30 April
Monday-Sunday: 7:30pm-8:30am; Referral-only winter night shelter and year-round NEWday centre for homeless people in Newham, with extended Advocacy services and life-skills workshops. Office hours: Monday to Sunday, 9am-2:30pm. CODES: AH, AD, A, DA, DW, FF, L, TS, CC, CL, CA, MS, BS, IT, DT, C, ET, OL

Spectra CIC

Pre-Covid-19 were offering health and well-being services, including sexual health, emotional resilience and wellbeing. Outreach, social and therapeutic groups, support, health screening, counselling. Services are suspended - check website for details as some services are reinstated. CODES: MH, C, ET, OL, OW, SH

Thames Reach (Employment Academy)

Monday-Friday: 9am-4pm; Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives. Phone or email enquiries@thamesreach.org.uk for more info. CODES: MH, AH, CA, ET, IT, OL, OW, TS

Upper Room (St Saviour's)

Monday & Tuesday: 12pm-5pm (job club); Monday-Friday: 5:30pm-6:45pm (free food); Friday: 10am-5pm (counselling for English and Polish speakers by appointment); Provides a broad range of services for the homeless, vulnerable and excluded of west London. UR4Jobs is a drop-in project for A10 nationals and offers support in Polish, English, Romanian and Russian. CODES: CA, CL, ET, FF, IT, OL

Wandsworth Community Drug and Alcohol Service (WCDAS)

Monday, Tuesday, Thursday, Friday: 9am-4:30pm; Wednesday: 1pm-7pm; A consortium between SLaM NHS Foundation Trust, Addaction and St Mungo's which provides specialist treatment for Wandsworth adults affected by drug and/or alcohol issues. CODES: MH, A, DW, ET, MS, NE, OL, OW, SH, SF

WDP - Westminster Drug Project

Monday-Friday: 1pm-5pm (open access); Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300. CODES: AH, AD, C, DW, MS, NE, OL, OW

Webber Street (London City Mission)

Monday-Wednesday: 9am-12pm; Saturday: 9am-12pm; List for showers taken on Monday (1 shower per week per male guest). Short Bible talk each morning - prayer and other spiritual help offered. Closed first Wednesday of each month. Not step-free. CODES: MH, BS, CL, MS, OL, LF

No Panic

Monday-Friday: 10am-10pm; Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Helpline: 0844 967 4848; youth helpline: 0330 606 1174; email: info@nopanic.org.uk. CODES: MH, AD, C, DW, OL

Re-Solv

Monday-Friday: 10:30am-4pm (helpline - not public holidays); Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children. Phone or email (information@re-solv.org). Works closely with Solve It, who offer an online counselling service (01536 414690). CODES: AD, C, DW, OL

Youth Access

The website can put you in touch with local contacts for mental health counselling, advice and information. A huge range of services is available for you. Contact by phone (020 8772 9900), email (admin@youthaccess.org.uk) or via the website. CODES: MH, AD, C, OL

Crossreach (Rankeillor Initiative)

Monday-Friday: 9am-5pm (phone for referrals); For those experiencing homelessness, including those in recovery from substance use, we provide temporary accommodation in shared flats combined with support to help you determine and pursue your goals. Phone for referral. CODES: AH, A, C, DW, CL, CA, ET, OL, BA, MH

Drinkaware - Drinkline

Monday-Friday: 9am-8pm; Saturday & Sunday: 11am-4pm; Monday-Friday: 9am-2pm (Drinkchat online chat service); Free, confidential helpline for people worried about their alcohol intake or anyone concerned about them. CODES: A, C, OL

Drinkaware - Drinkline Scotland

Monday-Friday: 9am-9pm; Saturday & Sunday: 10am-4pm; Free, confidential helpline for people worried about their alcohol intake or anyone concerned about them. CODES: A, C, OL

Edinburgh Cyrenians

Monday-Friday: 10am-5pm; Advice, information and support phone helpline for people who are homeless, threatened with homelessness or struggling with addiction. Not a drop-in service - appointments by referral. CODES: AD, DW, ET, OL, LA

Edinburgh Support Hub (Streetwork at Simon Community Scotland)

Monday, Tuesday, Thursday, Friday, Saturday, Sunday: 9am-5pm; Wednesday: 10am-5pm; 'A one-stop shop' for a whole range of support. Please just drop in - you do not need an appointment. We run multiple classes and focus areas throughout the week including; welfare rights, benefits advice, legal advice, health clinics, education classes, barbers and much, much more. CODES: BA, LA, MS, ET, B, BS, AH, TS, SF, OL, OW, IT, A

Glasgow Access Hub (Simon Community Scotland)

Monday, Tuesday, Thursday, Friday, Saturday, Sunday: 9am-5pm drop-in; Wednesday: 10am-5pm drop-in; 'A one-stop shop' for a whole range of support. Drop in to get help with benefits, health, finances, legal advice, access to the digital world and more. Helpline: 0800 027 7466 (open 24/7) CODES: AH, MS, TS, MH, OW, OL, B, ET, LA, BA, AD, A

Glasgow City Mission

Monday-Friday: 10am-8pm Drop-in; Monday-Friday: 1pm-2pm Lunch; Monday-Friday: 6:30pm-8pm Dinner; Monday & Wednesday: 2pm-4pm Various project workers; We offer spirit-led, faith-filled community to vulnerable adults and children within the city, by fighting against poverty and disadvantage in Glasgow. Numerous activities, services and classes for homeless people and those struggling with money. CODES: MH, AH, A, CA, C, DW, ET, FF, IT, LF, OL, OW, TS, SF, EF, EO, MS, AD, CC

Glasgow Council on Alcohol

Monday-Thursday: 9am-9pm; Friday: 9am-6pm; Saturday: 9am-5pm; GCA is an accredited counselling service and provides individual, free and confidential counselling for people experiencing alcohol-related difficulties and those affected by someone else's alcohol use. Group and 1-to-1 support. Freephone helpline: 0808 802 9000 CODES: A, C, OL, SF

Glasgow Women's Aid

Monday-Friday: 9:30am-4:30pm; Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7) 07401 288 595 (text or WhatsApp) CODES: C, OL

Rape Crisis Scotland

Monday-Sunday: 6pm-12am; Helpline: 08088 01 03 02. Free, confidential helpline for anyone, women and men, affected by sexual violence, no matter when or how it happened. We can also put you in touch with local rape crisis centres or other services if you need longer-term support. Minicom service for deaf or hard of hearing people (0141 353 3091). Interpreters are available if your first language is not English. CODES: C, OL, SH

Shakti Women's Aid

Monday, Wednesday, Thursday, Friday: 9:30am-4pm; Tuesday: 1pm-4pm; Support and information to Black Minority Ethnic (BME) women, children and young people experiencing and/or fleeing domestic abuse, forced marriage and anti-LGBTQI+ abuse. 24hr Domestic Abuse helpline: 0800 027 1234 CODES: AD, OL, SF, AH, LA, TS

Shelter Scotland - Edinburgh Community Hub

Monday-Friday: 9am-5pm; Information, advice, advocacy and representation for people facing homelessness or bad housing. We have advice online at shelterscotland.org/getadvice, and a free helpline for urgent cases open 9am – 5pm, Monday – Friday on 0808 800 4444. Our Hubs operate drop-ins too, please check shelterscotland.org/edinburgh for times. CODES: AH, AD, OL, TS, LA

The Connect Hub (Simon Community Scotland)

Our vision is for women to be supported in a safe place and able to access pathways for development that supports their wellbeing and growth, allowing them to move beyond homelessness and insecure housing situations. For safety reasons, we have decided to protect the location of The Connect Hub and not display this publicly online. If you are a woman, a service provider, or member of the community and feel you would like more information about The Connect Hub please get in touch with us at connecthub@simonscotland.org CODES: OL, TS, IT, C, CC, ET, MH, BS, LA

The Marie Trust

Monday-Thursday: 10am-5pm Drop-in; Friday: 10am-4:30pm (Drop-in); We offer IT access, aslyum and refugee support and legal education among other services. We regret to inform you that we will no longer be offering our Housing and Welfare Service, or the Training Kitchen and Cafe. CODES: CC, CA, C, OL, OW, TS, ET, MH, AD, AH, IT, SF, EO

Turning Point Scotland (Alcohol & Drug Crisis)

Monday-Sunday: 12am-12am (open 24 hours); Offers integrated health and social care which provides low threshold, direct access services for people experiencing a crisis due to alcohol or other drug use including people who may be experiencing homelessness. These include a crisis residential unit, 24-hour Injecting Equipment Provision (needle exchange), woundcare, harm reduction advice, signposting and naloxone training and provision. CODES: A, C, DW, MS, NE, SH, SF, OL

Turning Point Scotland (Alcohol & Drug Recovery)

Monday-Sunday: 12am-12am (24 hour needle exchange & accommodation); Needle exchange & temp accommodation. 24 hour service for homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28–36 days. CODES: A, C, DW, MS, NE, SF, OL