CODES: mh: Mental health ah: Accommodation/housing advice ad: Advocacy a: Alcohol workers ac: Art classes b: Barber ba: Benefits advice bs: Bathroom/showers be: Bedding ca: Careers advice cl: Clothing store c: Counselling da: Debt advice dt: Dentist dw: Drugs workers et: Education/training ff: Food (free) f: Food fc: Foot care it: Internet access lf: Leisure facilities ls: Luggage storage ms: Medical/health md: Music/drama ne: Needle exchange ol: Outreach worker links ow: Outreach workers sh: Sexual health ts: Tenancy support la: Legal advice l: Laundry ef: Ex-forces eo: Ex-offenders sf: Step-free

Homeless Outreach Project (Edinburgh)

65/5 Niddrie Mains Terrace, Edinburgh EH16 4NX
0131 661 7137, http://
Monday-Friday: 9:30am-5pm; Outreach service for homeless people experiencing difficulties with their mental health and/or addictions. CODES: MH, AH, AD, A, BA, CA, C, DW, ET, OW, SH, TS

PopLaw Legal Advice Clinic

The Idea Store, Chrisp Street, 1 Vesey Path, East India Dock Road E14 6BT
020 7364 4332,
Tuesday: 6pm-8pm (appointments only); Covers debt, employment, housing, benefits etc. Initial advice, written advice and form-filling. For residents of Tower Hamlets. More info from the website. CODES: AH, BA, DA, TS, LA

The Salvation Army (Laurieston Centre)

39 South Portland Street, Glasgow G5 9JL
0141 429 6533, http://

722 Young People Service

722 Leytonstone High Road, Leytonstone E11 3AJ
020 3404 1098,
Monday-Friday: 9am-5pm; For people aged 10-18 in Waltham Forest with drug- and alcohol-related issues. Evening appointments by request. CODES: AH, AD, BA, DW, NE, OL

999 Club (Deptford Centre)

21 Deptford Broadway SE8 4PA
020 8694 5797,
Monday-Friday: 9am-12pm serving food and providing access to a shower.; Tuesday: 9am-12pm (mental health professionals); Wednesday: 9am-12pm (GP & signposting); Thursday: 9am-12pm (nurse practitioner); Monday-Friday: 1pm-4pm serving food and providing access to a shower.; Warm and welcoming environment to anyone who is homeless. Day centre every weekday from 9am-12pm and 1pm-4pm serving food and providing access to a shower. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. CODES: MH, AH, AD, A, AC, B, BA, BS, CA, ET, FC, IT, L, MS, TS, LA, EO, F

Ace of Clubs

St Alphonsus Rd, Clapham SW4 7AS
020 7720 2811,
Monday-Friday: 12pm-2:15pm Lunch; Mon-Fri: Lunch Served between 12 midday – - £1 contribution from all guests is encouraged Mon-Thurs: Access to Caseworkers (appointment only) 12 Midday – 2.30pm (drop in) Mon, Wed, Fri: Access to showers (appointment only) 9.20 – 11.40am Mon-Fri: Access to IT suite (first come basis) 12 midday – 2.30pm Mon & Thurs: NHS Nurse (appointment only) 11.30am – 2.30pm Weds: NHS Dentist (appointment only) 11am – 2.30pm Every other Thurs: Refugees/Asylum Seekers & Migrant Support (every other Thursday) Mon-Fri: Laundry service, i.e. Service Wash available throughout the week, £2 per load CODES: AH, B, BA, BS, BE, CL, ET, F, MS, OL

Acton Homeless Concern

Emmaus House, 1 Berrymead Gardens W3 8AA
020 8992 5768,
Monday-Friday: 9am-12pm (refreshments, Damien Centre, 3-5 Church Rd, Acton); Monday-Friday: 2pm-6pm (refreshments, Damien Centre, 3-5 Church Rd, Acton); Thursday: 2:30pm-6pm (refreshments, Damien Centre, 3-5 Church Rd, Acton); Call for the times of their wide range of services. Emmaus House provides hot lunches during the week and every other weekend. It's also where clients can shower, pick up clothes and household items. Free professional services are on offer by appointment. CODES: AH, A, B, BA, CL, C, DT, DW, F, FC, MS

Al-Hasaniya Moroccan Women's Centre

Bays 4 and 5, Trellick Tower, Golborne Road W10 5PL
020 8969 2292,

Monday-Friday: 9:30am-5pm; Friday: 10am-12pm (drop-in); Sunday: 12pm-4pm 1st Sunday of month - drop-in for isolated Arabic-speaking men aged 55+); Advice and assistance for Moroccan and Arabic-speaking women and their families on benefits, housing, homelessness, domestic violence, health and mental health. For mental health support in Arabic, please book in advance. Outreach support to the elderly. ESOL classes with free creche for women returners. Some projects are borough-restricted, so contact them for more information. CODES: MH, AH, AD, BA, CA, ET, MS

Albert Kennedy Trust (London)

Unit 203, Hatton Square Business Centre, 16/16a Baldwins Gardens EC1N 7RJ
020 7831 6562,
Monday-Friday: 10am-4:30pm; Supports LGBT 16-25-year-olds who are homeless or living in a hostile or violent environment because they have come out as lesbian, gay, bisexual or trans to their parents or care giver. CODES: AH, AD, BA, DA, ET, TS

Ashford Place

60 Ashford Road, Cricklewood NW2 6TU
020 8208 8590,
Monday-Thursday: 9:30am-5pm; Friday: 10:30am-5pm; Housing advice by appointment. Advice on housing benefit and support to negotiate new accommodation. CODES: MH, AH, A, BA, CA, CL, DA, ET, F, IT, MS, MD, OW, TS

Assisted Homes CIC

453 High Road, Wood Green N22 8JD
0208 889 1119,
Monday-Friday: 9am-5pm; Assisted Homes recognizes that people suffering from homelessness often need more than just a roof over their heads. The floating support provides a platform for the service users to make the transition to independent living as smoothly as possible. CODES: AH, BA, DA, TS, SF

Aziziye Mosque

117-119 Stoke Newington Road N16 8BU
020 7254 0046,
Monday-Sunday: 11am-11pm; Drop-in for advice and support on housing, family, substance use etc. Turkish & Arabic, interpreters available for other languages. CODES: AH, AD, BA, C

Barka UK (Reconnections Project)

07440 429 760,
Monday-Friday: 9am-4pm (helpline – Polish, Russian, Romanian and English); Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English. CODES: AH, A, BA, CA, DW, OL, LA

Bench Outreach

14 New King Street, Deptford SE8 3HS
020 8694 7740,
Thursday: 1pm-4pm (SHE); SHE (Support, Help, Empowerment) is a weekly drop-in session offering advice to homeless and vulnerable women in a safe, female-only space. CODES: AH, BA, FF, LF, OL, TS

Bethnal Green Legal Advice Clinic

University House, 104 Roman Road E2 0RN
020 8980 4205,
Monday & Wednesday: 10am-12pm (drop-in) ; Tuesday & Wednesday: 5:30pm-7pm (drop-in); Thursday: 6:30pm-8pm (drop-in); Please arrive early. Covers employment and debt. More information from the website. CODES: BA, DA, LA


Memorial Community Church, 389-395 Barking Rd E13 8AL
020 7474 6603,
Saturday: 8am-11:30am (cooked breakfast 9–11am) ; Monday: 10am-2pm; Regular NHS nurse clinics and signposting to other support agencies. More facilities available on Mondays. Practical activities to build esteem and encourage hope. Small group work developing life skills and confidence. CODES: BA, BS, CL, FF, MS, OL

Brixton Advice Centre

167 Railton Road SE24 OLU
020 7733 7554,
Monday-Thursday: 10am-3pm (call into reception); Advice on benefits, housing, employment & debt (first-come, first-served). Online info on health services. CODES: AH, AD, BA, DA, ET, LA

C4WS Homeless Project Night Shelter

Various churches in Camden
020 7278 6267,
06 November to 02 April
Monday-Sunday: 7:30pm-8:45am; Rolling winter night shelter. Bed spaces for 16 guests, with separate sleeping areas for men and women. Referrals from Camden agencies with whom C4WS have a Service Level Agreement including London Jesus Centre and the Irish Centre - no self-referral. CODES: AH, BA, CA, ET, FF, OL, LF

Camden Health Improvement Practice (Hampstead Road)

108 Hampstead Road NW1 2LS
020 3182 4200,
Monday, Wednesday, Thursday: 9am-12:30pm; Tuesday: 10:30am-1pm; Friday: 9am-5pm Closed 12.30pm-1.30pm; For people sleeping out or in hostels within the borough. General health care; chronic disease management; hepatitis and HIV screening; vaccination; free condoms; referral (counselling, alcohol worker, mental health services, drug worker); information on dentistry and podiatry services; alcohol and drug advice and treatment; cervical screening; blood tests; benefits and housing advice; assistance to homeless patients in UCH; on call services at nights and weekends. CODES: MH, BA, BS, CL, DT, FC, MS, NE, OL

Cardinal Hume Centre

3-7 Arneway St, Horseferry Rd SW1P 2BG
020 7222 1602 (reception),
Monday-Thursday: 9:30am-3:30pm; Friday: 12:30pm-3:30pm; No walk-ins but appointments offered Monday-Thursday: 9:30am-3:30pm Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602. CODES: AH, AD, BA, CA, C, DA, ET, IT, MS, TS

Caritas Anchor House

81 Barking Road, Canning Town E16 4HB
0207 476 6062,
For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email Opening times: 24/7 CODES: MH, AH, A, AC, BA, CA, C, DA, DW, ET, IT, MD, SF

CGL - Camden Community Drugs Service (Camden)

184 Royal College Street, Camden Town NW1 9NN
020 7485 2722,
Tuesday, Wednesday, Friday: 9:30am-5pm; Monday & Thursday: 9:30am-8pm; Flexible, confidential treatment and support for adults in Camden with substance use issues. Drop in, phone or email for an appointment. CODES: AH, AD, BA, C, DW, MS, NE, OL, LA

Colchester Emergency Night Shelter

39-41 Alexandra Road, Colchester, Essex CO3 3DF
01206 549885; 01206 805324,
Monday-Saturday: 7:15pm-9am; Sunday: 12:30pm-9am; Temporary accommodation, respite & support for single homeless people 18+. Signposting, help with permanent accommodation, benefits & health. CODES: AH, BA, BS, BE, ET, F, IT, L, TS

Croydon Churches Floating Shelter

Various churches
07752 272481,
Winter shelter (not during Crisis Christmas):
01 November to March
Monday-Sunday: 7:30pm-8am (will close late March but date not finalised); Local referrals from local agencies via Croydon Reach (020 7870 8855); Croydon SNAP Team (020 8760 5498); Crisis Skylight (020 3848 1700) providing showers and offers training for employment/help with benefits; Turnaround (020 8760 5530). Agencies should phone 8am-4pm to check vacancies. 14 bed spaces. CODES: AH, F, BA, BS

Divine Rescue

Thurlow Lodge, 1 Thurlow Street SE17 2US
020 3489 1765,
Monday-Friday: 9am-4pm; Work with homeless people and people with substance abuse issues. Help with hospital visits and bereavement, and support with detox. Their Christian mission is to touch and change lives one at a time. CODES: AH, AD, BA, CL, C, ET, FF, OW

Ealing Churches Winter Night Shelter

07930 378263,
25 November to 20 March
Monday-Sunday: 7:30pm-8:30am; Referral via St Mungo's outreach team, Streetlink (0300 500 0914), Acton Homeless Concern (020 8992 5768) or Ealing Soup Kitchen (020 8566 3507 x7). Ealing Foodbank (020 8840 9428). 14 bed spaces. No self-referral. We are a Night Shelter running through the winter months to provide a warm, safe place for people who find themselves homeless. CODES: AH, BA, OL, FF, DA, BE, L, BS

Enfield and Haringey Homeless Respite, All People All Places

N8 & EN2
December to April
Monday-Sunday: 7:30pm-8am; Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: CODES: AD, A, AH, BS, BE, BA, DA, L, MD, TS

Equalities National Council

Unit 1, The Hub, 123 Star Lane E16 4PZ
0207 474 9812,
Monday-Friday: 10am-4pm; Equalities National Council primarily focuses on delivering expert advocacy and mentoring support for BME disabled people and their carers; and people suffering with long term impairments. Supports people with mental health difficulties, including ex-offenders, to access fair and equal services, across health, social care, employment, further education, mentoring, advocacy, welfare benefits, housing and immigration. CODES: MH, AD, BA, ET, MS

Eritrean Community in the UK

The Holloway Neighbourhood Group (NHG), 84 Mayton Street N7 6QT
020 7700 7995,
Monday-Friday: 9:30am-5:30pm; Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc. CODES: AH, AD, BA, CA, C, DA, ET, OL, LA

Faith in Action (Homelessness Project Merton)

Salvation Army Citadel, 109 Kingston Road, South Wimbledon SW19 3JR
07843 280 419,
Wednesday & Friday: 10am-3pm; Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Benefits advice most Wednesdays. Advocacy, alcohol and drug advice. A listening ear, breakfast, lunch, teas and coffees. CODES: AH, AD, A, BA, BS, CL, C, DW, F, L, OL, LF

Glass Door Homeless Charity

155a Kings Road, Chelsea SW3 5TX
020 7351 4948,
Monday, Tuesday, Thursday: 9am-2pm (Chelsea Methodist Church); Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies); Wednesday & Friday: 9am-2pm (St Augustine's Church); Monday-Friday: 12pm-3pm (Ace of Clubs); Monday-Thursday: 9am-11am (Vineyard Community Centre); Tuesday: 12:30pm-3pm (The Yard, Putney); Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity. CODES: AH, BS, CA, CL, ET, FF, IT, TS, AD, BA

Greenwich Migrant Hub

Woolwich Common Community Centre, Leslie Smith Square SE18 4DW
Tuesday: 10:30am-1:30pm; Drop-in centre for free immigration, housing & domestic violence advice, and a hot meal to migrants in Greenwich and neighbouring boroughs. CODES: AH, AD, BA, FF, LA, SF

Hackney Recovery Service

110 Mare Street E8 3SG
0300 303 2611,
Monday-Friday: 10am-4pm (assessment sessions at 110 Mare Street); Service for people with problems with drugs. Drop-in, prescribing, community detox, BBV clinics, group work, key working. Self-refer of get your key worker to help you. Out-of-hours, please phone 0808 168 8669. CODES: ET, CA, AH, BA, C, DW, NE

Haringey Recovery Service

590 Seven Sisters Road N15 6HR
020 8801 3999,
Monday-Friday: 9:30am-5pm; Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development. CODES: AD, A, AC, BA, CA, C, DA, DW, ET, IT, LF, MD, OL, OW, SH, TS, LA, EO, SF

Health E1

9-11 Brick Lane, Aldgate East E1 6PU
020 7247 0090,
Monday-Friday: 9am-5pm (clinics start at 9am and 2pm); Monday, Thursday, Friday: 2pm-3:30pm (drop-in mental health clinic); Monday-Friday: 2pm-3:30pm (substance misuse drop-in); Medical centre for homeless and vulnerably-housed people. Also registers people in hostels or B&Bs in Tower Hamlets and those who have been placed in temporary accommodation elsewhere in London by LB Tower Hamlets. Wide range of services - contact them for further information. Phone for an appointment or drop in. CODES: MH, BA, DW, MS, NE, SH

Herts Young Homeless (HYH)

1st Floor, Gracemead House, Woods Avenue, Hatfield AL10 8HX
03333 202 384,
Monday-Friday: 9am-5pm (appointments for advice); Aims to prevent homelessness, and support young people, those in crisis and individuals at risk of becoming homeless, mainly people 16-24. Mediation, education and other specialist prevention services, advice, support etc. 18+ Hub for housing, money and benefits advice. Nightstop for emergency short-term accommodation. Advice line: 0844 833 0933. CODES: AD, C, ET, BA, AH, TS

Holy Trinity Brompton

Queen's Gate (St Augustine's) SW7 5LP
020 7590 8248,
Wednesday: 9am-12pm; Wed only: 9am–12:00pm. Glass Door casework support, Crosslight debt advice, computers/printers, clothing repairs and pastoral support. Appointment only - book on arrival. Breakfast & clothing available to those with an appointment with one of these services. CODES: MH, BA, CA, FF, F, IT, OL, OW, CL

Homeless Action in Barnet (HAB)

36b Woodhouse Road N12 0RG
020 8446 8400,
Monday-Friday: 12pm-3pm (free breakfast until 10.30, cheap meal - £1.50 - 12.00-1.30); Works together as equals with people who are homeless or threatened with homelessness to enable them to take control of their lives, obtain a suitable home and maintain their tenancy. CODES: AH, AD, BA, BS, CL, F, TS

HOPE Worldwide UK – ODAAT

The Chambers, St.Mark’s Church, 337 Kennington Park Road SE11 4PW
One Day At A Time (ODAAT) is a quasi-residential men only (18+) rehab. 12 steps, counselling and psychotherapy are employed in a loving community to transform from chaos to constructive living. Services for people on the scheme include one to one counselling, yoga, community meetings, psychotherapy, relapse prevention and life skills, group therapy and aftercare, family contact and recreation. CODES: BA, CA, C, DA, DT, EF, EO, F, FF, IT, L, MH

Iraqi Community Association

Unit 1 Cavell House, 233 Wood Lane W12 0HL
0207 023 2650,
Monday-Friday: 10am-5:30pm (Thursday phone only); Advice & info for Iraqi & Arab communities. Support & guidance for young people. Day centre for older people. Cultural & social activities. CODES: AH, BA, MS, LA, LF


83 Margaret street (Marylebone Passage) W1W 8TB
Monday-Friday: 8am-1pm Services: Showers (Booked in advance) also emergency showers. Takeaway Food:; JCT - Joining Communities Together To book an appointment, contact us on: 07719828267 JCT is a registered charity running services for people experiencing and facing homelessness in London and the Midlands. Our vision is to join communities together by bridging the gap between the crisis someone finds themselves in and the journey towards a place to call home. Casework support around housing, benefits, immigration, Health & Wellbeing Ladies group, sit in breakfast, (To be booked in advance). Alternatively, you can meet us during the Chalk Farm Salvation Army meal on Monday & Wednesday evening between 6pm till 8pm to see us and book an appointment. CODES: F, BS, BA, AH, MS, MH, FF, LA, TS

Kairos Community Trust

235 Valley Road SW16 2AF
020 7277 6264,
Monday-Friday: 9am-5pm; The Trust provides this abstinence-support hostel, plus three treatment services and a network of supported sober-living move-on houses across six London boroughs for single homeless people 18+ with drug and alcohol dependency who are committed to becoming clean and dry, and have low support needs. If no vacancies, placed on waiting list. Will help with claiming benefits, and getting ID and funding. CODES: AD, A, BA, DW

Kiran - Asian Women's Aid

Waltham Forest Hub (Central) (Appointments only), 1 Russell Road, Leyton E10 7ES
020 8558 1986,
Monday-Friday: 9am-5pm; Accommodation, advice & support for women from the Indian sub-continent (& from Turkey, Iran, Morocco, Malaysia etc) experiencing domestic violence. Help with benefits, legal issues, housing, health & training. Outreach and resettlement. Drop in, email ( or phone. CODES: AH, AD, BA, ET, LA

Lambeth Drug & Alcohol Consortium

Lorraine Hewitt House, 12-14 Brighton Terrace, Brixton SW9 8DG
0203 228 1500,
Community detox from drugs and alcohol, plus in-patient detox if appropriate for Lambeth people 18+. Free confidential service to all Lambeth residents aged 18 years and over CODES: NE, A, DW, BA, TS, OL, EO

London Coalition Against Poverty

Angel Alley, 84b Whitechapel High St E1 7QX
07932 241737,
A coalition of community activists and individuals working in advice, mainly in Hackney. Phone or email CODES: AH, AD, BA, DA, LA

London Irish Centre

50-52 Camden Square NW1 9XB
020 7916 2222,
Has been providing welfare services, and social and cultural events for over 50 years. Ring for service times. CODES: AH, A, BA, CL, C, DW, ET, MD

Mary Ward Legal Centre

10 Great Turnstile WC1V 7JU
020 7831 7079; 020 7269 0292,
Monday-Friday: 9:30am-5:30pm; Monday-Friday: 10am-1pm (housing advice: 020 7831 7079); Housing advice for people on low income. Free legal advice – call or see website. CODES: AH, AD, BA, DA, LA

Mosaic Clubhouse

65 Effra Road SW2 1BZ
020 7924 9657,
Monday-Friday: 10am-4pm (mental health info: 020 7924 965); Monday-Sunday: 6pm-2am (Evening Sanctuary - professional referral); Supports people's recovery with mental health by engaging them in running the service, including the cafe, reception and business unit. Links to employment, adult education, wellness workshops. Some virtual clubhouse activities during current restrictions. Young Adults programme for members aged 16 to 30. Wide range of health and wellbeing activities - see website. CODES: MH, BA, CA, ET

New Horizon Youth Centre

68 Chalton Street NW1 1JR
020 7388 5560,
Monday: 2pm-3:30pm (alcohol support); Monday-Sunday: 10:30am-3:30pm (showers, laundry, breakfast & lunch;10.30am-1pm advice); Day centre
Monday, Wednesday, Friday: 10am-1pm; Monday, Wednesday, Friday: 1:30pm-3pm; For young (16-24) homeless people. Free lunch. Women-only groups. Mental health, life skills & advice, and employment/resettlement support. Sex worker project. Street outreach. Refugee worker. 7-day drop-in provision. First-time visitors should arrive outside the centre at 10.00am to make an appointment with the Advice team. Support with referrals into winter night shelters. Our day centre is currently open on Mondays, Wednesdays and Fridays between 10:30am and 3.30pm. CODES: MH, AH, AD, A, BA, BS, CA, CL, DW, ET, FF, IT, LF, MS, OL, OW

NEWway Project (Newham)

Bonny Downs Baptist Church, Darwell Close E6 6BT
01 October to 30 April
Monday-Sunday: 7:30pm-8:30am; Referral-only winter night shelter and year-round NEWday centre for homeless people in Newham, with extended Advocacy services and life-skills workshops. Office hours: Monday to Sunday, 9am-2:30pm. CODES: AH, AD, A, DA, DW, FF, L, TS, BA, CL, CA, MS, BS, IT, DT, C, ET, OL

Plumstead Community Law Centre

36 Wellington Street, Woolwich SE18 6PE
020 8854 8848,
Monday: 11am-12:30pm (drop in – employment advice, 36 Wellington St, SE18 6PF) ; Tuesday: 10am-1pm (phone advice – employment & benefits); Thursday: 10am-12pm (phone advice – immigration); Advice, casework & representation for welfare benefits, employment and immigration matters for people who live, work or study in Greenwich. Works closely with other local social welfare agencies. Outreach services at other venues. CODES: BA, LA

Positive East

159 Mile End Road, Stepney E1 4AQ
020 7791 2855,
Monday-Friday: 10:30am-5pm; Pre-Covid-19 did HIV testing. Still offers Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV in E London. Option 1 psychological help. Option 2 advice line on housing & benefits. Option 3 sexual health questions. Please see website for full list of services operating during the Covid-19 pandemic. CODES: MH, AD, BA, CA, C, F, IT, MS, OW, SH

Providence Row

The Dellow Centre, 82 Wentworth Street E1 7SA
020 7375 0020,
Monday-Friday: 9am-3:30pm (needle exchange - closed 12.30–1.30pm); Monday: 10am-11:30am (men's group); Monday: 2pm-3pm (yoga); Tuesday: 9:30am-12:30pm (homeopathy); Tuesday: 11:30am-12:30pm (relaxation skills); Tuesday: 2pm-3:30pm (women's group); Wednesday: 11:30am-1pm (peer support, addictions); Thursday: 11am-1pm (art & wellbeing); Friday: 10am-11:30am (Breaking Free Online- computer assisted therapy); Friday: 10am-11:30am (self-harming support group); Monday: 1:30pm-3:30pm (mental health drop-in); Helps people of all backgrounds to an independent and fulfilled life away from homelessness & exclusion. They address not only users' immediate needs, but also the underlying issues and causes of their homelessness and exclusion. Download the timetable for their learning and wellbeing programme ( Most of their facilities are step-free. Services in Romanian and Polish. CODES: MH, AC, BA, BS, CA, C, DW, ET, FF, F, IT, NE

Quaker Homeless Action/Quaker Open Christmas

Admin: PO Box 7105, Poole, Dorset BH15 4DQ, Winter shelter: The American Church, 79A Tottenham Court Road, W1T 4TD
07833 123155,
Winter Shelter:
23 December to 30 December
Monday: 3pm-9am; Tuesday-Monday: 9am-9am Open 24 hours. 3pm on 23 December until 10am on 30th December. There will be hot food and drinks, clothing, entertainment, mobile library, hairdressers, a food bank, showers, and all sorts of other services and resources available.; Monday: 11:30am-12:30pm (mobile library, 3rd week of month, Manna Centre); Tuesday: 7pm-7:30pm (mobile library, alt. weeks at Lincoln’s Inn Fields); Saturday: 10am-4pm (mobile library: The Passage, 10am–10.30am; The American Church, 11.15am–12pm; St Giles in the Fields, 2pm–4pm); Quaker Homeless Action runs mobile libraries. The Christmas Shelter (24 beds, dry) provides breakfast and supper for up to 75. It closes at 10pm except for those who have been given a bed. Self referrals and referrals from Islington Outreach Forum agencies (inc. Islington DAAT, Whitaker Centre, Pilion Trust, New Horizon, Focus and Angel Drug Services) or others that can provide ongoing support. Phone to check vacancies. CODES: AH, AD, A, AC, B, BA, BS, BE, CL, DW, FF, FC, MS, NE, OL, OW, SH, LF

Richmond Legal Advice Service

Holy Trinity Church, Sheen Pk, Richmond TW9 1UP
020 8891 2105,
Tuesday: 8pm-9:30pm; Covers children, domestic violence, employment, housing, benefits etc. CODES: AH, BA, TS, LA

Robes Project (Southwark & Lambeth)

020 7407 5623,
Winter shelter:
05 November to 14 April
Monday-Sunday: 7pm-8am (closed during Crisis, 23–30 Dec); Rolling winter night shelter. Referrals ONLY through Manna Soc, Spires, Ace of Clubs, Webber St Day Centre, Crisis, Southwark Day Centre for Asylum Seekers, Southwark SPOT, Lambeth Safer Streets Team, The Big Issue, Shelter. 18+, 35 bed spaces, low support needs. CODES: AH, AD, BA, BS, BE, FF

Sangam Association of Asian Women

210 Burnt Oak Broadway HA8 0AP
020 8952 7062,
Monday-Friday: 9:30am-5pm; Saturday: 9am-1pm; Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes. CODES: AH, BA, C, DA, ET

SanKTus Welfare Project

4 Lady Margaret Road, Kentish Town NW5 2XT
020 7485 9160,
Sunday: 3pm-4:30pm (showers and clothes available); Wednesday: 2pm-3:30pm (afternoon tea with sandwiches and refreshments); Phone or email for details of Tai Chi, yoga and craft sessions, welfare advice etc. CODES: BA, BS, CL, FF, AC, LF


245 Gray's Inn Road WC1X 8QY
0204 509 8300,
Monday-Sunday: 9am-5pm; Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss referral, call 020 7520 8660. CODES: AH, AC, BA, CA, DA, ET, IT, OW, TS


89 Heath Road, Twickenham TW1 4AW
0208 288 6506,
Monday-Friday: 9:30am-5pm; Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence. CODES: AH, A, BA, DW, OW, TS

Spitalfields Crypt Trust (New Hanbury Project)

22a Hanbury Street, Spitalfields E1 6QR
020 7613 5636,
Wide range of activities. Contact NHP to find out more. CODES: AC, BA, C, ET, IT

St Christopher's Fellowship (for children)

1 Putney High Street SW15 1SZ
0208 780 7800,
The UK's only refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children. CODES: AH, AD, BA, CA, C, ET, IT, LA

St Giles' Trust

Georgian House, 64-68 Camberwell Church Street SE5 8JB
0207 708 8000,
Monday-Thursday: 9:30am-12:30pm; Supports ex-offenders. CODES: AH, AD, BA, CA, ET, IT, OL

St Mungo's Broadway (Brent Probation Housing Advice and Floating Support)

0207 483 2892,
For offenders in the Borough of Brent aged 18+. Works with offenders with complex needs to prevent homelessness and re-offending. CODES: AH, AD, BA, CA


446 Fulham Road SW6 1DT
020 7385 2110,
Monday-Friday: 8am-8pm (closed 12.30–1.30); Saturday & Sunday: 8am-5pm; Stoll is the leading provider of supported housing for ex-servicemen and women. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities. CODES: MH, AH, AD, A, BA, CA, C, DA, DW, ET, MD, OW, TS

Sufra NW London

160 Pitfield Way, Stonebridge, Middlesex NW10 0PW
0203 441 1335,
Monday-Sunday: 10am-6pm (office open); Wednesday & Sunday: 10am-2pm (Growing Club); Wednesday & Sunday: 12pm-3pm (food bank, referral from Brent Council and other orgs); Friday: 6pm-8:30pm (vegetarian meal); Food bank & community kitchen in Brent, supporting disadvantaged individuals and families suffering food poverty in NW London. Phone or visit. CODES: AD, BA, BE, CL, ET, FF

The Connection at St Martin in the Fields

12 Adelaide Street WC2N 4HW
020 7766 5544,
Monday, Tuesday, Thursday, Friday: 9am-1pm; Wednesday: 9am-12:30pm; Saturday: 9am-1pm (invite only); Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+. Visit website to see their wide range of services. CODES: MH, AH, A, AC, BA, BS, CA, CL, DW, ET, F, FC, IT, MS, MD, OW, SF

The Greenhouse

19 Tudor Road E9 7SN
020 8510 4490,
Monday, Wednesday, Friday: 10am-12:30pm (drop-in) ; Thursday: 10am-1pm (drop-in for homeless E Europeans in Hackney); Health services for men and women who are sleeping rough, have a drug or alcohol problem, poor mental health, or who are simply struggling to keep a roof over their head in Hackney. Medical services include registering with a doctor and TB screening. Specific advice for Eastern Europeans, including translation services. Step-free entrance, with a lift to access other floors. CODES: MH, AH, A, BA, DA, DW, NE, OL, LA, SF

The Harbour

Community Link Team, 245 Coldharbour Lane, Brixton SW9 8RR
0207 095 1980,
Monday, Wednesday, Thursday, Friday: 9:30am-4:30pm; Tuesday: 9:30am-1pm; One-to-one and group recovery support. Yoga/mindfulness, complementary therapies and support to access psychological services. Training, employment support. Cafe-style drop-in. CODES: TS, OL, DW, A, LF, ET, IT, C, BA

The Manna Centre

12 Melior Street SE1 3QP
020 7357 9363,
Monday-Sunday: 10am-4pm; Open-access day centre open 7 days a week. Services include breakfast & lunch, showers and housing & welfare advice. All services are free. • Breakfast • Lunch • Housing & Welfare Advice – for an in-centre appointment, please speak to a member of staff • Washing Facilities – please ask for a towel • Change of clothing (2nd hand) – The clothing store will be open on a Monday & Wednesday. First 30 people with tickets will be seen, each day. • Housing & Welfare Telephone Helpline 020 7403 1931 - option 1 (Monday to Friday 10am – 1pm) • Mobile phone charging (Monday to Friday) – please ask a member of staff CODES: MH, AH, BA, BS, CL, ET, FF, FC, MS, TS, SF

The Passage

St Vincent's Centre, Carlisle Place SW1P 1NL
020 7592 1850,
Monday-Friday: 9am-3:30pm (for rough sleepers); Monday-Friday: 12pm-2pm (lunch); Monday-Friday: 2pm-6pm (appointments); Monday-Friday: 4:30pm-6pm (verified rough sleepers); Saturday & Sunday: 9am-12pm; Opening hours: Monday – Friday 9 a.m. until 3:30 p.m. Closed between 12 and 1pm for essential cleaning. For people aged 25+. CODES: MH, AH, A, BA, CA, CL, DW, ET, F, FC, IT, MS, TS

The Salvation Army (Number 10 Drop-In Centre)

10 Princes Street W1B 2LH
020 7629 5424 (option 4),
Monday, Tuesday, Friday: 10:30am-12pm (advice & enquiries); Tuesday: 2pm-4pm (art, board games & drop-in); Wednesday: 1pm-4pm (advice & enquiries; employability); Wednesday: 5:30pm-8pm (dinner - two sittings); Thursday: 12pm-4pm (lunch, advice, enquiries); Friday: 1pm-3pm (lunch, advice & enquiries); Tuesday: 9am-9:45am (breakfast); Please speak to a member of staff to arrange an appointment. CODES: AH, BA, CL, LF

Trinity Homeless Projects

Bay Lodge, 36 Harefield Road, Uxbridge UB8 1PH
020 8797 9500,
Monday-Friday: 8:30am-5pm; Works to transform the lives of people suffering the effects of homelessness and exclusion in Hillingdon and Hounslow. Provides supported housing; opportunities for learning, training and qualifications; and opportunities to secure a living wage. Literacy and numeracy programmes. CODES: AH, AD, BA, CA, DA, ET, TS

Trinity Homeless Projects (Uxbridge)

Redford House, Redford Way, Uxbridge TW3 1YW
020 8797 9500,
Monday-Saturday: 9am-5pm (Uxbridge office hours - 01895 256655); Monday-Saturday: 9am-5pm (Hayes office hours, 3-7 Willow Tree Lane, UB4 9BB); Accommodation and support for single homeless men 16-55 with support needs. 25 per cent of bedspaces are for ex-offenders. Prefer applicants to have a local connection. CODES: AH, AD, BA, DA

University of Greenwich Legal Advice Centre

University of Greenwich (Greenwich Campus), Legal Advice Centre QM 203, Old Royal Naval College, Park Row SE10 9LS
0208 331 9947,
Monday-Thursday: 9am-5pm (phone); TERM-TIME only. Phone or email for an appointment and you’ll get a reply within 48 hours. Employment, benefits; referrals to Free Representation Unit. Initial and written advice, and form-filling. Not disabled accessible – please phone so adjustments can be made. CODES: BA, LA

Veterans Aid

40 Buckingham Palace Road, Victoria SW1W 0RE
020 7828 2468,
Monday-Thursday: 8:30am-3:30pm (helpline); Friday: 8:30am-1:30pm; Free helpline: 0800 012 68 67. On your first visit, staff will assess your problems so the right specialist help can be arranged. CODES: MH, AH, AD, A, BA, CA, CL, C, DW, ET, MS, OL, OW, LA

Whitechapel Mission

212 Whitechapel Road E1 1BJ
020 7247 8280,
: 6am-11am The Mission daycentre. Free breakfast 8-10am.; The Mission daycentre is open Mon-Sun from 6am. Free breakfast 8-10am. We have take-away food parcels and clothing parcels. Men’s showers, 7am-10am Mon-Fri Men’s Clothing, 7am-10am Mon-Fri Women’s showers, 6am-10am Mon-Fri Advice centre, 8am-3pm Mon-Fri Computer suite, 8am-3pm Mon-Fri CODES: AH, A, B, BA, BS, BE, CL, C, DA, DW, F, IT, MS, OL, TS

Working Chance

Claremont Building, 24-27 White Lion Street N1 9PD
Monday-Friday: 9am-6pm; If you are in England or Wales please fill out a referral form online here: Supports women with criminal convictions and those leaving the care system into sustainable, quality employment. They place candidates into a huge variety of jobs in hospitality, finance and media, as well as the public and third sectors. They also provide support around CV writing, interview practice and disclosing convictions to potential employers. CODES: AH, AD, BA, C, DA, ET, TS

Youth Justice Legal Centre

Unit 2, Crystal Wharf, 36 Graham Street N1 8GJ
0203 174 2279,
Monday-Friday: 9:30am-5:30pm (open door policy); Help & support to people 10–21. Legal help in education & community care, criminal representation (up to 18). Advocacy in housing, education, welfare, health etc. CODES: AD, BA, ET, MS, LA

Zacchaeus 2000 Trust

34 Grosvenor Gardens SW1W 0DH
020 7259 0801 or 020 8964 0961,
Monday-Friday: 10am-4pm (advice, by appointment); Advice and representation to those in debt with essential household bills (ie, council tax, rent and fuel bills) and those who need help with claiming benefits or fighting claims for overpayments. At Beethoven Centre, Third Ave, W10 4JL: advice and support to those whose housing costs have been affected by welfare reform. Tenancy support, inc deposit guarantees, to those struggling to access accommodation in the private rented sector. CODES: BA, DA, TS, LA


Independent website providing up-to-date info on rights & legal issues. CODES: AH, AD, BA, LA

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch. CODES: AH, DA, BA, LA

JobCentre Plus

0345 604 3719,
Monday-Friday: 8am-6pm; To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265 CODES: BA

Royal British Legion

0808 802 8080 ,
Monday-Sunday: 8am-8pm (contact centres); Delivers information, advice and support to members of the British armed forces, reservists, veterans and their families across the UK. Visit one of their centres, call (free from UK landlines and main mobile networks) or use their online resources to find out more. CODES: AH, AD, BA, CA, DA, ET, IT, OW, TS

The Mix

0808 808 4994,
Monday-Sunday: 11am-11pm (helpline & webchat) ; Free connections to local and national services and sources of help for young people. Phone, text (80849) or email via the website. CODES: AH, AD, BA, CA, C, DA, LA

Veterans UK

0808 191 4218,
Monday-Thursday: 9am-3:30pm (drop in or phone); Friday: 9am-1pm (drop in or phone); Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email ( or phone. CODES: AH, DA, BA


Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details. CODES: AH, AD, BA, CA, ET, MS, MH, C, A, DW

Apex Scotland

9 Great Stuart Street, Edinburgh EH3 7TP
0131 220 0130,
For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. Their services will help clients to, for instance, move onto employment, training or further education. To find your local office, please click the link to visit the website. Head office is not step-free, but some local officers are - ring to check. CODES: AH, BA, CA, ET, IT

Bethany Welcome Centre

Haymarket Hub Hotel, 7 Clifton Terrace, Edinburgh EH12 5DR
07919 557 673,
Open 24/7 October 2021 – April 2022 Free accommodation, food and support for people sleeping rough. Just show up or call the number above for support. CODES: MH, AH, A, BA, BS, BE, C, FF, OL

Casus Omissus - The Aberdeen Law Project

Ferryhill Community Centre, Albury Road, Aberdeen AB11 6TN
01224 272 434,
Monday-Friday: 10am-5pm; Thursday: 5:30pm-7:30pm; Initial advice, written advice, casework, representation and form-filling for residents of Scotland. Covers employment, housing, benefits etc. CODES: AH, BA, TS, LA

Crossreach (Rankeillor Initiative)

205 Cowgate, Edinburgh EH1 1JH
0131 225 4901,

Monday-Friday: 9am-5pm (phone only for referrals); For those in the early stages of recovering from substance use, we can provide temporary accommodation in shared flats while you get back on your feet again. CODES: AH, A, C, DW, BA, BS, CL, CA, ET

Dunedin Harbour

4 Parliament St, Leith, Edinburgh EH6 6EB
0131 624 5800,
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Couples and pets accepted. Ring or visit. Referral via Edinburgh City Council: 0131 529 7355 or 0131 529 7829 CODES: AH, AD, A, BA, CA, DW

Glasgow City Council Homelessness Service

0800 838 502,
Monday-Thursday: 8:45am-4:45pm; Friday: 8:45am-3:45pm; For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Please visit the website to find out your nearest team of advisers. CODES: AH, BA, DA, TS

Glasgow Gen R 8 Housing Service

Westwood Business Centre, 69 Aberdalgie Road, Easterhouse, Glasgow G34 9HJ
0141 771 6161,
Monday-Friday: 9am-5pm; Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings. CODES: AH, AD, BA, CA, DA, TS, SF

Keymoves (Four Square)

07771 516762,
Monday-Sunday: 12am-12am (staffed 24/7); 24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs. CODES: MS, OL, CL, DA, BA, AD, AH

Lodging House Mission

35 East Campbell St, Glasgow G1 5DT
0141 552 0285,
Monday-Friday: 8:30am-10am (Free breakfast); Monday-Thursday: 12pm-2pm (Free lunch); Friday: 12pm-1:30pm (Free Lunch); We are a day centre for the homeless, socially isolated, and vulnerable, based in the East End of Glasgow. We have an Intervention Worker who provides a range of services including emotional support, benefits checks, filling out forms and signposting to relevant organisations. In addition to that we also provide a suite of activities which is constantly reviewed to ensure they are the most appropriate/enjoyable for our client group. CODES: AH, AD, B, BA, BS, CA, CL, C, DT, ET, FF, F, FC, IT, LS, MD, SH, TS, EO

Niddry St Wellbeing Centre (Salvation Army)

25 Niddry Street, Edinburgh EH1 1LG
0131 523 1060,
Monday-Friday: 10am-11:15am; Monday-Friday: 11:30am-12:45pm; Cafe space, various activities, shower facilities, one-to-one support, psychosocial group, crisis intervention. Café: Mon-Fri: 10am-11:15, 11:30-12:45 – usually open all day – limited numbers due to Covid Mon – Women’s group 1:15 Tues – Men’s group 1:15 Wed – Café clinic, access to GP 2pm Thurs – Psychosocial group 1:15 Fri – Arty Farty Fridays 1:15 Access to 1-to-1 support 10am-12:45 Needle exchange – all day access Mon-Fri CODES: AD, BA, BS, BE, CL, FF, F, L, MS

Quarriers (Project/Stopover)

189 Pollockshaws Road, Glasgow G41 1PS
0141 420 3121,
Monday-Sunday: 12am-12am (24 hours support); For men and women aged 16-25. Accommodation is on the upper levels of a three-storey building, lift available. They support young people experiencing drug addiction, alcohol misuse, mental health problems, offending behaviour or severe emotional and psychological issues. CODES: ET, DW, BA, A, AD, AH, MH

Saffron Housing

553 Shields Road, Glasgow G41 2RW
0141 422 1112,
Monday-Friday: 9am-5pm; Accommodation and support for single minority ethnic homeless people (16–25) with low support needs. Referral only via GP or social worker. Phone or email for more information. CODES: AH, BA, DA, TS

Streetwork Crisis Centre

22 Holyrood Road, Edinburgh EH8 8AF
0131 557 6055,
Monday-Friday: 7am-8pm (drop-in); Saturday & Sunday: 9am-5pm (drop-in); Helpline 24/7: 0808 178 2323. Open 365 days a year to support anyone in Edinburgh who does not have a safe place to sleep. Though their Holyrood Hub and helpline, they advise, refer and support people to access the services they need to resolve their situation. CODES: AH, BA, BS, CA, DA, IT, L, LS, MS, OL, OW, SF, AD, C, FF, TS

The Access Place

The Access Place, 6 South Gray's Close, Edinburgh EH1 1TQ
0131 529 5015
Monday, Wednesday, Thursday, Friday: 9am-5pm (closed 1pm-2pm); Tuesday: 10am-5pm (closed 1pm-2pm); Housing and social care service for those who have found themselves on the streets. Specialist GP practice providing a wide range of primary healthcare for people who may be having trouble registering with a GP who are homeless or have additional support needs such as issues with drugs and/or alcohol. (Colocated with project partners, Housing and Social Work.) Please note, we open at 10am on Tuesday CODES: MH, AH, AD, BA, MS, OL

The Marie Trust

32 Midland Street, Glasgow G1 4PR
0141 221 0169 (option 2),
Monday-Friday: 7:30pm-11pm (food collection); Day service for people affected by homelessness/poverty. Offers low-cost breakfast and lunch, as well as a range of classes and activities. Call for activities. Most services currently suspended - Free food avaialble on weeknights. CODES: AC, BA, BS, BE, CA, CL, C, F, FC, MS, OL, OW, TS

The Salvation Army (East Adam Street)

1 East Adam Street, Edinburgh EH8 9TF
0131 667 4313,
Friday: 12:30pm-12:30pm (fortnightly lunch club); Wednesday: 7pm-9:15pm (choir & band practice); Thursday: 10am-1pm (debt & employability drop-in); Friendly church. Weekly job club and fortnightly lunch club - call for details. CODES: AH, A, BA, CL, ET, FF, F, SF

The Salvation Army (Wallace of Campsie House)

30 East Campbell Street, Glasgow G1 5DT
0141 552 4301,
Monday-Sunday: 9am-9pm (staff on duty 24/7); Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months. CODES: MH, AH, AD, BA, BS, BE, CL, DA, DT, ET, LF, MS, OL, TS

University of Strathclyde Law Clinic

Room 844, Graham Hill Building, 40 George Street, Glasgow G1 1BA
014 1548 5995,
Monday-Friday: 9am-5pm ; Monday: 6pm-7:30pm (drop-in 3rd wk of month); Wednesday: 6pm-7:30pm (drop-in 1st wk of month); Legal advice, written advice, casework, representation and form-filling for people who need assistance. Please phone to make sure you are eligible for support. CODES: AD, BA, TS, LA

Wellbeing Service for Young People

171 Wilton Street, Glasgow G20 6DF
0808 143 2002,
Monday-Sunday: 12am-12am (24hour support); 24/7 support for homeless 16–21 year olds. Referral only via Glasgow City Council: 0141 302 2744 (or 0800 838 502 for out of hours). CODES: AH, AD, BA, C, ET

© Copyright 2014 the Pavement, Established 2005 Registered Charity No. 1110656 Scottish Charity Register No. SC043760 ISSN (online) 1757-0484