Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

Issue 120 [May-June 2019] RECOVERY

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know at The Pavement!


you are viewing "all services in South East"
Amber (Surrey)

Farm Place, Stane Street, Ockley, Dorking, Surrey


Phone: 01769 582022

Monday-Friday: 9am-5pm (office hours)
Monday: 9am-9am (residential centre)

For unemployed people aged 17-30 who want to make a new start. You may be unemployed as a result of not having a home or addiction or having been involved in crime. Residential programme in a clean, dry environment. If you're coming from outside Surrey, please phone (01769 582022) or email Olly (

Mental health, Accommodation/housing advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Education/training, Food, Internet access, Leisure facilities, Medical/health, Outreach worker links, Outreach workers, Tenancy support

Ashdown Medway Accommodation Trust (AMAT)

10 Chelmar Road, Chatham, Kent,


Phone: 0800 698 1000

Monday-Sunday: 8:30am-12:30pm (office hours)
Monday-Sunday: 9am-9am (on call)

AMAT is a direct access hostel based in Medway, which provides supported accommodation to 400+ service users in a variety of accommodation, mostly shared houses with 3 to 4 units, though there are some flats. There is a no-visitors house for the more vulnerable service users and a dry house for those who are rehabilitating. There is also a female-only house. There is also an opportunity for some service users to become more permanently accommodated on an AST if they meet the criteria.

Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Bathroom/showers, Bedding, Clothing store, Debt advice, Drugs workers, Education/training, Food, Tenancy support

Aylesbury Homeless Action Group

2 Rickfords Hill, Aylesbury, ,

HP20 2RX

Phone: 01296 435026

Monday & Wednesday: 12pm-2pm (drop-in)

AHAG's aims and objectives are to relieve hardship, need and distress. Support and advice for anyone 18+ who is homeless or inadequately housed. Drop in for showers, washing facilities, newspapers and refreshments. Please make appointment for one-to-one support, help with education, CVs, employment etc. Phone or email

Accommodation/housing advice, Advocacy, Benefits advice, Bathroom/showers, Debt advice, Dentist, Education/training, Food (free), Internet access, Laundry, Medical/health, Outreach worker links, Sexual health, Tenancy support, Ex-forces, Ex-offenders

Beacon House Ministries

90-91 East Hill, Colchester, Essex,


Phone: 01206 761960

Monday-Sunday: 10am-2pm (medical clinic, café, laundry, showers; barber on Tuesday)

Practical help and medical care, occupational therapies, personal development and health awareness, working in co-operation with other services. Raises awareness of the needs experienced by vulnerable people to community groups.

Accommodation/housing advice, Advocacy, Art classes, Barber, Benefits advice, Bathroom/showers, Bedding, Careers advice, Clothing store, Debt advice, Food (free), Foot care, Internet access, Laundry, Medical/health, Tenancy support, Ex-forces, Ex-offenders, Leisure facilities

Brighton Housing Trust (BHT)

144 London Road, Brighton, ,


Phone: 01273 645400

BHT works in Brighton & Hove, Eastbourne and Hastings, with additional services in Wealden and Lewes districts, as well as elsewhere in Sussex. Its mission is ?combating homelessness, creating opportunities, promoting change?. There are too many projects to list, so please visit their website for further info.

Mental health, Accommodation/housing advice, Alcohol workers, Benefits advice, Bathroom/showers, Bedding, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Education/training, Food (free), Food, Foot care, Laundry, Luggage storage, Medical/health, Outreach worker links, Outreach workers, Sexual health, Tenancy support, Legal advice, Leisure facilities

Canterbury Housing Advice Centre

2nd Floor, Burgate, Canterbury, Kent,


Phone: 01227 762605

Monday, Tuesday, Thursday, Friday: 10am-4pm
Wednesday: 10am-2pm

Caseworkers can advise on most matters of housing law including threat of eviction or repossession; rent or mortgage arrears; homelessness; tenancy rights; and housing benefit.

Tenancy support, Accommodation/housing advice, Benefits advice, Legal advice, Debt advice

Catalyst Night Shelter (Havering)

Sennen Cottage, Ockendon Road, Upminster, Essex

RM14 2DN

Phone: 07894 448729, 07527 192161

01 January to 31 December
Monday-Sunday: 7:30pm-7:30am
Wednesday: 10:30am-12:30pm (drop-in)
Website: http://

Night shelter, multi-agency working and referrals. Three supported living properties and a residential recovery programme. Self- and agency-referrals, inc prison & probation services. Connection to LB Havering.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Bathroom/showers, Bedding, Debt advice, Drugs workers, Education/training, Food (free), Luggage storage, Outreach worker links, Outreach workers, Tenancy support, Ex-forces, Ex-offenders

Catching Lives (Head Office and Canterbury Open Centre)

13 Station Road East, Canterbury, Kent,


Phone: 01227 464904

Monday-Sunday: 9am-5pm

Information, advice and guidance for people in Canterbury who who feel they have nowhere else to turn. Practical help includes breakfast and lunch (made from donated food); showers and washing facilities; clothing, footwear and blankets/sleeping bags; and laundry. In-house mental, dental and medical healthcare workers.

Food (free), Dentist, Clothing store, Bathroom/showers, Mental health

Church Winter Night Shelters (Southend)

Various churches in Southend, , ,

Phone: 7866740065

23 November to 15 March
Monday-Sunday: 7:30pm-8:30am (contact for venue information)
Map Website: http://

A group of 7 churches opens their doors so rough sleepers have somewhere warm and welcoming to attend during the four coldest months of the year.

Food (free)

Equinox (Mitcham Park)

Equinox Substance Misuse Service, 3 Mitcham Park, Surrey,


Phone: 020 8646 0975

Monday-Friday: 9am-4:30pm

Residential alcohol rehab centre for men 18+ with alcohol problems who wish to stay dry. If you're self-referring, you must have been sober for at least a week on admittance. Priority to people with a Merton or Sutton connection. Write or phone.

Drugs workers, Counselling, Alcohol workers, Advocacy

Guildford Action

Community Centre, 3 Leapale Lane, Guildford, Surrey


Phone: 01483 533942

Monday-Friday: 9:30am-4pm

A safe place (access to doctor/nurse, laundry, showers and subsidised food) for those who are or have been homeless.

Outreach worker links, Clothing store, Internet access, Food, Bedding, Bathroom/showers, Barber, Advocacy, Accommodation/housing advice, Leisure facilities

Haven (Camberwell)

King's College Hospital, Denmark Hill, ,


Phone: 020 3299 6900

Monday-Friday: 9am-5pm

Counselling and medical services for people who have been sexually assaulted. Screening for STIs, pregnancy testing and emergency contraception. Specialist workers for 13- to 18-year-olds and Asian women.

Counselling, Medical/health, Sexual health

i-access Drug & Alcohol Services

i-access Main Office, Laurel House, Farnham Road Hospital, Guildford, Surrey


Phone: 0300 222 5932

Monday-Friday: 9am-5pm

i-access support people in Surrey who want help with their problematic drug use and those who are dependent on alcohol and want to stop or control their drinking.

Alcohol workers, Counselling, Drugs workers, Outreach worker links

Kenward Trust

Kenward Road, Yalding, Kent,

ME18 6AH

Phone: 01622 814187

Offers people the opportunity to change their lives and reach their full potential. They help address substance misuse, homelessness and resettlement issues, bringing hope, help and support. Currently based in Kent and East Sussex. Call 01622 814 187 for a list of their services.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Counselling, Drugs workers, Outreach worker links, Tenancy support

Kingston Churches Action on Homelessness (KCAH)

St Peter's Church Hall, London Road, Kingston upon Thames, Surrey


Phone: 020 8255 7400

Monday-Friday: 10am-1pm (advice)
Winter shelter
01 February to 31 March
Monday-Sunday: 7pm-7am

Housing advice and short-term supported housing.

Accommodation/housing advice, Food (free)

Merton Homeless Person's Unit

Community and Housing Dept (Housing Needs Section), 4th Fl, Civic Centre, Morden, Surrey


Phone: 020 8545 3903

Monday-Friday: 9am-5pm

Outside office hours, phone 020 8770 5000.

Accommodation/housing advice

Michael Roberts Charitable Trust (MRCT - drop-in)

Rainbow Centre, 2 Wych Elm, Harlow, Essex

CM20 1QP

Phone: 01279 724515

Monday & Thursday: 11am-4pm (Harefield Church - 01279 641671)
Tuesday & Friday: 11am-4pm (St Paul?¢‚Ǩ‚Ñ¢s - 07890771590)

Maybury Open Door is a community drop-in resource which welcomes adults 18+ years, including homeless and vulnerably-housed people and others who just need to venture out and meet new friends.

Food (free), Internet access, Leisure facilities


2nd Floor, Watling Chambers, 18-19 Watling Street, Canterbury, Kent


Phone: 0800 567 7699

Monday-Friday: 9am-5pm

Kent-based charity supporting vulnerable and homeless people to access housing and related support services. 24-hour helpline: 0800 567 7699.

Tenancy support, Outreach workers, Accommodation/housing advice, Education/training, Careers advice, Benefits advice, Mental health

Project Anti Freeze

37 Portland Road, Hove, ,


Phone: 01273 774140

Monday, Tuesday, Thursday: 12pm-4pm (rough sleepers only)
Friday: 12pm-3pm

Offers spiritual, practical and emotional support to those on the streets of Brighton & Hove.


102?116 Windmill Road, Croydon, ,


Phone: 0207 9938498

Monday-Friday: 10am-5pm

Supports and offers supported housing to BAME women who have been through the criminal justice system, or are homeless or fleeing domestic violence. Helps with education and employment, health and benefits.

Accommodation/housing advice, Counselling, Drugs workers, Education/training, Food (free), Outreach worker links, Legal advice

Samaritans (Bexley & Dartford)

35 Glynde Road, Bexleyheath, Kent,

Phone: 020 8301 1010

Monday: 10am-8pm
Tuesday-Friday: 11am-3pm
Tuesday-Friday: 7pm-8pm
Saturday: 11am-8pm
Sunday: 11am-3pm
Sunday: 7pm-8pm

You are welcome to talk to a Samaritan volunteer face to face, however to guarantee that one will be available to see you, it is best to arrange an appointment on 020 8301 1010.


Samaritans (Bromley & Orpington)

9b Station Road, Orpington, Kent,


Phone: 01689 833000

Monday-Friday: 11am-9pm
Saturday: 11am-6pm
Sunday: 11am-2pm

Visitors welcome. You don?t need an appointment to speak in confidence to a trained volunteers about whatever is on your mind, and the service is free.


SPEAR Hostel

24 Kew Road, Richmond, Surrey,


Phone: 020 8948 5564

Monday-Friday: 9am-11am (phone or call in for referral form)
Monday-Friday: 9:30am-5pm (ring 020 8404 1481 to talk to the outreach team)

For single homeless people aged 18+, particularly people who have been sleeping rough. Priority to people with a local connection to Richmond. Applicants must be eligible for benefits.

Tenancy support, Outreach workers, Outreach worker links, Food, Drugs workers, Bathroom/showers, Benefits advice, Alcohol workers, Accommodation/housing advice

St John Ambulance Hastings Homeless Service

Bohemia Rd, Hastings, Sussex,

TN34 1ET

Phone: 01424 435358

Monday, Tuesday, Thursday, Friday: 12pm-2pm (nurse-led drop-in clinic at Seaview day centre, St Leonards-on-Sea)
Saturday: 7:30pm-9pm (nurse-led health outreach at Hope Kitchen, Hastings)

Accessible, specialised, nurse-led primary health care, first aid and training service for homeless and vulnerably housed people.

Mental health, Advocacy, Education/training, Foot care, Medical/health

St John Ambulance Homeless Service (Brighton)

16 Crowhurst Road, Brighton, ,


Phone: 01273 371539

Monday: 9:15am-10:30am (First Base Day Centre, St Michael's Church Hall)
Monday: 10:45am-12pm (St Anne's Day Centre, Kemptown)
Tuesday: 7pm-8pm (St Patrick's Night Shelter, Hove)
Thursday: 7pm-8pm (Peace Statue, King's Road, Brighton/Hove border)

Provides a primary health care service to homeless and vulnerable people at four venues across Brighton & Hove. First aid training to clients who use their services.

Medical/health, Foot care, Education/training, Advocacy