Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services in London"
Alone in London (Depaul)

Unit 6, 48 Provost Street

N1 7SU

Phone: 020 7278 4224

Monday-Friday: 9am-5pm

Supports young people, 16-25-years-old, who are homeless or at risk of homelessness to develop the skills and resources they need to secure sustainable and safe accommodation and to fulfil their potential. Free housing advice, family mediation and counselling services for people aged 11 to 25 - you can refer yourself or get your key worker to do it. Call 0207 939 1220 in office hours.

Mental health, Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training

Ashford Place Assessment Centre

60 Ashford Road, Cricklewood

NW2 6TU

Phone: 020 8208 8590

Monday-Thursday: 9:30am-5pm
Friday: 10:30am-5pm
Shelter:
01 January to 31 December
Wednesday: 2pm-4pm (drop-in. A place cannot be guaranteed, but accepted clients will be put on a waiting list. Referrals taken only 9am-5pm)

Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Night shelter for single people in Brent open 365 days a year (25 spaces): for referral, phone 020 8208 8595.

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Medical/health, Music/drama, Outreach workers, Tenancy support, Leisure facilities

Caritas Anchor House

81 Barking Road, Canning Town

E16 4HB

Phone: 0207 476 6062

For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk.

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Music/drama, Step-free

Clapton Community Drop-in

Round Chapel Old School Rooms, Powerscroft Road

E5 0PU

Phone: 020 8533 9676

Sunday: 2:30pm-4pm
Wednesday: 12:30pm-3:30pm (Job Club)

Contact: coordinator.claptondropin@gmail.com. Help to access services, particularly in relation to housing, benefits, JobCentre Plus, as well as health- and family-related issues. The Job Club is for anyone wanting support with maintaining their benefits, with support to access Universal Job Match, write a CV and apply for jobs. For info about peer support for women or mental health support, phone, call in or check the website.

Mental health, Benefits advice, Careers advice, Food (free), Outreach worker links, Legal advice, Ex-offenders

Equalities National Council

Unit 1, The Hub, 123 Star Lane

E16 4PZ

Phone: 0207 474 9812

Monday-Friday: 10am-4pm

Equalities National Council primarily focuses on delivering expert advocacy and mentoring support for BME disabled people and their carers; and people suffering with long term impairments. Supports people with mental health difficulties, including ex-offenders, to access fair and equal services, across health, social care, employment, further education, mentoring, advocacy, welfare benefits, housing and immigration.

Mental health, Advocacy, Benefits advice, Education/training, Medical/health

Groundswell Homeless Health Peer Advocacy

St Matthew's Church, Brixton Hill

SW2 1JF

Phone: 020 7725 2851

Monday-Friday: 9am-5pm (appointments for peer support)

Peer Advocates with personal experience of homelessness support homeless people to access healthcare. Peer advocates support clients with health/mental health appointments and with getting support from community mental health teams, social services, therapy-based services etc. Also support clients with a dual diagnosis of mental health and drug & alcohol issues.

Mental health, Advocacy, Education/training, Outreach workers

Hestia

Maya House, 134-138 Borough High Street

SE1 1LB

Phone: 020 7378 3100

Supports male and female victims of modern slavery to ensure their voices are heard and they get the support they need to rebuild their lives. Wide range of services - check the website for details. Supported housing for vulnerable young people.

Mental health, Advocacy, Drugs workers, Alcohol workers

Holy Trinity Brompton

Queen's Gate (St Augustin's)

SW7 5LP

Phone: 020 7590 8248

Wednesday & Friday: 9am-2pm

Safe, non-judgmental place where all are welcome. Food, advice, friendship and practical support in a non-threatening Christian environment. Hot breakfast, coffee bar and a range of activities. Counselling, debt and welfare advice, and alcohol and drug support through partner organisations, which include GlassDoor caseworkers, CrossLight Debt Advisors, and CGL Addiction Specialists.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Debt advice, Food (free), Food, Internet access, Outreach worker links, Outreach workers

HOPE Worldwide UK – ODAAT

The Chambers, St.Mark’s Church, 337 Kennington Park Road

SE11 4PW

Phone: 02036594809

One Day At A Time (ODAAT) is a quasi-residential men only (18+) rehab. 12 steps, counselling and psychotherapy are employed in a loving community to transform from chaos to constructive living. Services for people on the scheme include one to one counselling, yoga, community meetings, psychotherapy, relapse prevention and life skills, group therapy and aftercare, family contact and recreation.

Benefits advice, Careers advice, Counselling, Debt advice, Dentist, Ex-forces, Ex-offenders, Food, Food (free), Internet access, Laundry, Mental health

Positive East

159 Mile End Road, Stepney

E1 4AQ

Phone: 020 7791 2855

Monday-Friday: 9:30am-5:30pm
Saturday: 11am-3pm (HIV testing only)

Community-based HIV charity provides practical and emotional support and advice for people living with or affected by HIV in E London. Free and confidential HIV tests across London. Their counselling and psychotherapy service provides free and confidential one-to-one support. Registered clients can get lunch (main and dessert) for £3.

Mental health, Advocacy, Benefits advice, Careers advice, Counselling, Food, Internet access, Medical/health, Outreach workers, Sexual health

Providence Row

The Dellow Centre, 82 Wentworth Street

E1 7SA

Phone: 020 7375 0020

Monday-Friday: 9am-3:30pm (needle exchange - closed 12.30–1.30pm)
Monday: 10am-11:30am (men's group)
Monday: 2pm-3pm (yoga)
Tuesday: 9:30am-12:30pm (homeopathy)
Tuesday: 11:30am-12:30pm (relaxation skills)
Tuesday: 2pm-3:30pm (women's group)
Wednesday: 11:30am-1pm (peer support, addictions)
Thursday: 11am-1pm (art & wellbeing)
Friday: 10am-11:30am (Breaking Free Online- computer assisted therapy)
Friday: 10am-11:30am (self-harming support group)
Monday: 1:30pm-3:30pm (mental health drop-in)

Helps people of all backgrounds to an independent and fulfilled life away from homelessness & exclusion. They address not only users' immediate needs, but also the underlying issues and causes of their homelessness and exclusion. Download the timetable for their learning and wellbeing programme (https://bit.ly/2FXNYor). Most of their facilities are step-free. Services in Romanian and Polish.

Mental health, Art classes, Benefits advice, Bathroom/showers, Careers advice, Counselling, Drugs workers, Education/training, Food (free), Food, Internet access, Needle exchange

Siloam Community Services

c/o TSA London, 217a Gordon Road

SE15 3RT

Phone: 020 8695 8873

Tuesday & Thursday: 10am-2pm (community café and drop-in)
Tuesday: 7pm-8pm (free cooked meal)

Free meals and drop-in service. Signposting to other agencies for clients with identified support needs. Also emergency meals, food, clothing, toiletries, sleeping bags etc, for clients who need them.

Mental health, Accommodation/housing advice, Benefits advice, Clothing store, Food (free), Food, Tenancy support, Step-free, Outreach worker links

Spectra CIC

St Charles Centre, Exmoor Street

W10 6DZ

Phone: 0800 5878302

Monday-Sunday: 11am-4pm (drop-in)

Health and well-being services for diverse and marginalised communities, empowering choices, including sexual health, emotional resilience and wellbeing. Works across London and provides outreach, groups - social and therapeutic, 1-2-1 support, health screening, counselling. Open every day for health check, HIV test, information. Daily outreach across London; check website for details.

Mental health, Counselling, Education/training, Outreach worker links, Outreach workers, Sexual health

St Mungo's (was Broadway Day Centre)

13 Market Lane

W12 8EZ

Phone: 020 8735 5810

Monday: 10am-12pm (nurse & podiatry services)
Wednesday & Friday: 10:30am-12pm (rough sleeper service)
Wednesday: 10am-12pm (optician and once a month Hep C clinic)
Thursday: 10am-12pm (nurse)
Friday: 10am-12pm (acupuncture)

The service has changed. Health services are available on a drop-in basis, as is access to the local outreach team. The recovery college offers courses such as music, art, IT, chi gung, script writing and Hearing Voices. Please call 020 8735 5833 for information on the prospectus.

Mental health, Art classes, Clothing store, Education/training, Foot care, Medical/health, Music/drama, Outreach workers

Stoll

446 Fulham Road

SW6 1DT

Phone: 020 7385 2110

Monday-Friday: 9am-5pm (closed 12.30–1.30)
Wednesday: 4pm-7pm (drop-in alternative weeks - phone to check)

Stoll is the leading provider of supported housing for ex-servicemen and women. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Music/drama, Outreach workers, Tenancy support

Thames Reach (Employment Academy)

29 Peckham Road

SE5 8UA

Phone: 020 7702 4260

Monday-Friday: 9am-4pm

Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives. Phone or email enquiries@thamesreach.org.uk for more info.

Mental health, Accommodation/housing advice, Careers advice, Education/training, Internet access, Outreach worker links, Outreach workers, Tenancy support

The Listening Place

3 Meade Mews

SW1P 4EG

Phone: 020 3906 7676

Saturday-Thursday: 9:15am-7:45pm

Providing free, sustained, support, by appointment for those who feel life is no longer worth living. There is no ‘drop-in’ or helpline service.

Mental health, Counselling

The Manna Centre

12 Melior Street

SE1 3QP

Phone: 020 7357 9363

Tuesday: 10am-1pm (chiropodist 1st & 3rd wks)
Tuesday: 9:30am-12pm (mental health surgery)
Wednesday: 10am-1pm (osteopath)
Thursday: 9:30am-1pm (DWP surgery)
Sunday: 10:30am-11:30am (clothing store, 2nd, 3rd & last of month, Oct–May)
Thursday: 9:30am-1pm (health advice for refugees)
Monday-Friday: 10:30am-1pm (access to computers)
Monday & Friday: 9:30am-1pm (nurse)
Monday & Wednesday: 10am-11am (clothing store, by ticket only)
Monday: 9am-1pm (nurse)

Open-access day centre open 7 days a week. Daily services include breakfast & lunch, showers and housing & welfare advice. All services are free.

Mental health, Accommodation/housing advice, Benefits advice, Bathroom/showers, Clothing store, Education/training, Food (free), Foot care, Medical/health, Tenancy support, Step-free

Treasures Foundation

Treasures Foundation helps female ex-offenders and former addicts with a home and support. By referral only – please contact your key worker. "We provide housing each day, every day".

Mental health, Accommodation/housing advice, Food

Wandsworth Community Drug and Alcohol Service (WCDAS)

St John's Therapy Centre, 162 St John's Hill, Battersea

SW11 1SW

Phone: 020 8812 4120

Monday, Tuesday, Thursday, Friday: 9am-4:30pm
Wednesday: 1pm-7pm

A consortium between SLaM NHS Foundation Trust, Addaction and St Mungo's which provides specialist treatment for Wandsworth adults affected by drug and/or alcohol issues.

Mental health, Alcohol workers, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free

Webber Street (London City Mission)

6-8 Webber Street

SE1 8QA

Phone: 020 7928 1677

Monday-Thursday: 9am-12pm
Saturday: 9am-12pm

List for showers taken on Monday (1 shower per week per male guest). Short Bible talk each morning - prayer and other spiritual help offered. Closed first Wednesday of each month. Not step-free.

Mental health, Bathroom/showers, Clothing store, Food, Medical/health, Outreach worker links, Leisure facilities