Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know at the Pavement!


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Against Forced Marriages

Phone: 0800 141 2994

Monday & Thursday: 10:30am-4:30pm

Confidential helpline to support people who fear being pressured into a forced marriage or are already in one. Information and support every step of the way. Advice in Urdu and English. Male victims are welcome to call. The helpline is FREE. Outside helpline hours, leave a message and you will be contacted. In an emergency, call 999.

Counselling, Legal advice

Alcoholics Anonymous

Phone: 0800 9177 650

Fellowship of people who help each other to recover from alcoholism. Call their national helpline free on 0800 9177 650 or email, or enter your postcode to find your nearest support meeting.


Anxiety UK

Phone: 03444 775 774 (infoline)

Monday-Friday: 9:30am-5:30pm

Advice and support people who suffer from anxiety. Phone the infoline or text 07537 416 905.

Mental health, Counselling, Drugs workers

Battle Against Tranquillisers

Phone: 0117 9663629

Monday-Friday: 10am-4pm (depending on staffing levels)
Monday, Wednesday, Friday: 5:30pm-7:30pm (depending on staffing levels))

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects. Calls to the helpline from a BT line cost 5p per minute on weekdays; calls from other service providers and mobiles may be more. You can also email

Advocacy, Counselling, Drugs workers

British Pregnancy Advisory Service

Phone: 08457 304030

Monday-Sunday: 9am-9am

Emergency contraception and termination advice. Calls to the Actionline (available 24/7) will be charged at a local rate.

Counselling, Medical/health


Phone: 0800 1111

Free, confidential helpline for young people. Great information on the website. If you need support now or want to talk privately, contact a counsellor for free on 0800 1111.

Mental health, Advocacy, Counselling

Cocaine Anonymous (UK)

Phone: 0800 612 0225

Monday-Sunday: 10am-10pm (phoneline)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.


Combat Stress

Tyrwhitt House, Oaklawn Road, Leatherhead

KT22 0BX

Phone: 01372 587 000 (head office)

Monday-Sunday: 9am-4:30pm (via helpline, text 07537 404 719 or email

National ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach. Helpline (0800 138 1619) is open 24/7.

Mental health, Advocacy, Counselling, Outreach worker links

Cruse Bereavement Care - National Helpline

Phone: 0808 808 1677

Monday & Friday: 9:30am-5pm (not bank holidays)
Tuesday-Thursday: 9:30am-8pm

The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Group, one to one and peer support; friendship support, practical support, listening, drop-in, phone helpline and more. MON, FRI: 9.30-5 TUE,WED,THU: 9.30-8 SAT, SUN: 10-2 ONLINE MESSAGE CHAT ALSO AVAILABLE: MON-FRI: 9AM-9PM


Dr Kershaw’s Hospice

Turf Lane, Royton, Oldham, Greater Manchester


Phone: 0161 624 9984

Monday-Sunday: 9am-9am

The UK's first 'homeless-friendly' hospice. 24-hour helpline: 0161 785 5635. "Dr Kershaw’s Hospice provides specialist palliative care for adults with non-curable, life-limiting illnesses in a peaceful and homely environment. Our healthcare focuses on relieving and preventing the suffering of patients."

Counselling, Medical/health, Barber, Bathroom/showers, Bedding, Education/training, Food (free), Foot care, Food, Internet access


Phone: 0808 1000 143 (helpline)

Monday-Friday: 9am-4:30pm (helpline)

Helpline and support for young people affected by homophobic bullying. Email:

Advocacy, Counselling, Legal advice


Phone: 020 3981 5525

Empowers people to break the cycle of crime and addiction. Services are tailored to individuals' needs, strengths and motivations. Harm reduction, care and assessment, plus motivation, inspiration and support to transform your life.

Alcohol workers, Counselling, Drugs workers

Foyer Federation

Phone: 020 7430 2212

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Ex-offenders


Phone: 0300 123 6600

Monday-Sunday: 2pm-6pm (live chat)

Drug advice for young people. Web:; SMS: 82111; email:

Advocacy, Counselling, Drugs workers, Outreach worker links


Phone: 0800 999 5428

Monday-Friday: 10am-5pm
Wednesday & Thursday: 10am-8pm See website for all details

Galop is a LGBT+ anti-violence charity. Offers support for LGBTQ+ people experiencing hate crime, sexual violence or transphobia. Online chat available. CORONAVIRUS / COVID-19 UPDATE: Galop continues to provide Hate Crime, Domestic Abuse and Sexual Violence support services to Lesbian, Gay, Bisexual and Trans + victims/survivors by telephone, email, text and WhatsApp. Please contact us using the online form, email or telephone.

Legal advice, Counselling, Sexual health, Mental health, Medical/health


Phone: 0808 8020 133

Monday-Sunday: 8am-12am

GamCare is the leading provider of information, advice and support for anyone affected by problem gambling across England, Scotland and Wales. They operate the National Gambling HelpLine, as well as providing free treatment at 120 locations across Great Britain. Their dedicated advice service for young people is at


Hearing Voices Network

86-90 Paul Street, London EC2A 4NE

Phone: 0114 271 8210

A network for people who hear voices and see visions. If you want information about hearing voices groups, call 0114 271 8210 or email

Mental health, Counselling

Marie Stopes International

Phone: 0333 331 5343

Very informative website and helpline for emergency contraception and termination advice.

Counselling, Medical/health

Marijuana Anonymous UK

Phone: 0300 124 0373 (helpline)

Marijuana Anonymous follows the 12-step model of Alcoholics Anonymous. They have no opinion on issues of legalisation (or not) or on marijuana as a medicine. They are there to help those who have become addicted to or dependent upon marijuana, and who wish to recover from that condition. Helpline: 0300 124 0373; Email:; URL:

Counselling, Drugs workers

Men's Advice Line

Phone: 0808 801 0327

Monday-Friday: 9am-5pm

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999.



Phone: 020 7840 1212

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc. Info and advice for ex-offenders, their families and people working with them: 020 7840 1212;

Accommodation/housing advice, Advocacy, Counselling, Drugs workers, Education/training, Legal advice, Leisure facilities

Narcotics Anonymous

Phone: 0300 999 1212

Monday-Sunday: 10am-12am (helpline)

Fellowship of recovering addicts who help each other stay clean. Online meetings: Mondays, Wednesdays & Fridays in the online chatroom.

Advocacy, Counselling, Drugs workers, Medical/health

National Assn for People Abused in Childhood (NAPAC)

Phone: 0808 801 0331

Monday-Thursday: 10am-9pm
Friday: 10am-8pm

Help and support for adults who experienced childhood abuse. Call free from landlines or mobile networks, or email


National Domestic Violence Helpline

Phone: 0808 2000 247

24/4 helpline run in partnership between Women's Aid and Refuge. If you are in immediate danger, please call 999.

Accommodation/housing advice, Counselling

National Problem Gambling Clinic

69 Warwick Road


Phone: 020 7381 7722

Monday-Friday: 9am-5pm

Helps problem gamblers in England and Wales aged 16+. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Contact in person (find your nearest clinic online), by phone (020 7381 7722) or e-mail ( Urgent advice line: 0800 0234 650. Fax: 020 7381 7723

Mental health, Advocacy, Counselling, Debt advice