Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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999 Club (Deptford Centre)

21 Deptford Broadway

SE8 4PA

Phone: 020 8694 5797

Winter shelter:
24 September to 31 March
Monday-Sunday: 6:30pm-8:30am
Monday-Friday: 9am-12pm (9–10.30am for rough sleepers only)
Tuesday: 9am-12pm (mental health professionals)
Wednesday: 9am-12pm (GP & signposting)
Thursday: 9am-12pm (nurse practitioner)

Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 18+, dry, 25 spaces.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Benefits advice, Bathroom/showers, Careers advice, Education/training, Foot care, Internet access, Laundry, Medical/health, Tenancy support, Legal advice, Ex-offenders

Ace of Clubs

St Alphonsus Rd, Clapham

SW4 7AS

Phone: 020 7720 2811

Monday-Friday: 12pm-3pm

Open-access day centre for homeless, vulnerable & isolated people in Clapham. Lunch, tea, coffee, showers, accredited education, bike club etc. Accredited education courses.

Accommodation/housing advice, Barber, Benefits advice, Bathroom/showers, Bedding, Clothing store, Education/training, Food, Medical/health, Outreach worker links

Ashford Place Assessment Centre

60 Ashford Road, Cricklewood

NW2 6TU

Phone: 020 8208 8590

Monday-Thursday: 9:30am-5pm
Friday: 10:30am-5pm
Shelter:
01 January to 31 December
Wednesday: 2pm-4pm (drop-in. A place cannot be guaranteed, but accepted clients will be put on a waiting list. Referrals taken only 9am-5pm)

Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Night shelter for single people in Brent open 365 days a year (25 spaces): for referral, phone 020 8208 8595.

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Medical/health, Music/drama, Outreach workers, Tenancy support, Leisure facilities

Bridges

Memorial Community Church, 389-395 Barking Rd

E13 8AL

Phone: 020 7474 6603

Saturday: 8am-11:30am (cooked breakfast 9–11am)
Monday: 10am-2pm

Regular NHS nurse clinics and signposting to other support agencies. More facilities available on Mondays. Practical activities to build esteem and encourage hope. Small group work developing life skills and confidence.

Benefits advice, Bathroom/showers, Clothing store, Food (free), Medical/health, Outreach worker links

Camden Health Improvement Practice (Hampstead Road)

108 Hampstead Road

NW1 2LS

Phone: 020 3182 4200

Monday, Wednesday, Thursday: 9:30am-12:30pm (doctor, nurse)
Tuesday-Thursday: 2pm-4:30pm (doctor, nurse)
Friday: 1:30pm-4pm (doctor, nurse)
Tuesday: 10:30am-12:30pm

For people sleeping out or in hostels within the borough. General health care; chronic disease management; hepatitis and HIV screening; vaccination; free condoms; referral (counselling, alcohol worker, mental health services, drug worker); information on dentistry and podiatry services; alcohol and drug advice and treatment; cervical screening; blood tests; benefits and housing advice; assistance to homeless patients in UCH; on call services at nights and weekends.

Mental health, Benefits advice, Bathroom/showers, Clothing store, Dentist, Foot care, Medical/health, Needle exchange, Outreach worker links

Camden Routes off The Streets (CGL)

6-8 Greenland Street

NW1 0ND

Phone: 0207 846 3535

Monday, Tuesday, Thursday, Friday: 9am-5pm
Wednesday: 12pm-5pm

For single homeless people with a connection to Camden.

Mental health, Accommodation/housing advice, Alcohol workers, Bathroom/showers, Drugs workers, Foot care, Laundry, Step-free

CARIS Islington Churches Cold Weather Shelter

The Annexe, St Mellitus Church, Tollington Park

N4 3AG

Phone: 07913 020738

Free night shelter, food, showers and a safe place to sleep. Phone after completing and emailing a 1-page registration form to iccws@hotmail.co.uk. 15 guests; 18+, dry. Opens in January; dates and times to be confirmed.

Advocacy, Bathroom/showers, Bedding, Clothing store, Food (free), Food, Internet access, Laundry, Outreach worker links

Carpenters Café

Carpenters Estate Community Hall, 17 Doran Walk (enter from Carpenters Rd), Stratford

E15 2JL

Phone: 07932 661 089

Tuesday: 10am-12pm (food, drinks, clothes, books, toiletries, showers)

Aims "To show the love of Christ in practical ways to the homeless, elderly and anyone needing a helping hand, and to encourage and support the homeless into making better life choices".

Bathroom/showers, Bedding, Clothing store, Drugs workers, Food (free), Food, Step-free

Churches Foodbank (Newham)

Phone: 020 8555 9880; 020 8534 1164

Tuesday: 9am-11am (St Paul & St James, Maryland Rd, Stratford, E15 1JL)
Thursday: 1pm-3pm (Woodgrange Baptist Ch, Romford Rd, E7 8AA)

All applications for food must be accompanied by a referral from an independent agent (e.g. a doctor, a social worker or support worker, a school or nursery, a Job Centre).

Advocacy, Bathroom/showers, Food (free), Food

Colchester Emergency Night Shelter

39-41 Alexandra Road, Colchester, Essex

CO3 3DF

Phone: 01206 549885; 01206 805324

Monday-Saturday: 7:15pm-9am
Sunday: 12:30pm-9am

Temporary accommodation, respite & support for single homeless people 18+. Signposting, help with permanent accommodation, benefits & health.

Accommodation/housing advice, Benefits advice, Bathroom/showers, Bedding, Education/training, Food, Internet access, Laundry, Tenancy support

Community Table

Southcroft Church (Ichthus), 276 Mitcham Lane, Streatham

SW16 6NU

Phone: 020 8677 0880

Thursday: 11am-3pm

Provides food, clothing and a warm welcome to anyone in need: "Loving people with the love of Jesus. Kind, caring support & understanding."

Bathroom/showers, Food (free), Internet access

Crash Pad – Youth Shelter

Phone: 020 7700 2498

Monday-Sunday: 4pm-9am

Islington-based shelter for people 18-23 with low support needs. 12 bed spaces, separate room for females. Shelter has no Wifi, Playstations, Xboxes or telephone. For referral, please phone or email Momodou Mboge - momodou.piliontrust@gmail.com

Advocacy, Accommodation/housing advice, Bathroom/showers, Food (free), Education/training, Art classes, Music/drama, Leisure facilities

Crisis Christmas

66 Commercial Street

E1 6LT

Phone: 0300 636 1967

Winter shelter/Crisis at Christmas:
23 December to 29 December
Monday: 11am-9pm
Tuesday-Sunday: 9am-9pm

Crisis at Christmas provides food, good cheer and great company. Take part in fun and relaxing activities and get one-to-one advice to find your way out of homelessness. Day Centre addresses (23 – 29 December only: North London Day Centre (Westminster Kingsway College, 211 Grays Inn Row, WC1X 8RA), East London Day Centre (The City Academy, Hackney, Homerton Row, E9 6EA), West London Day Centre (Kensington Aldridge Academy, 1 Silchester Road, W10 6EX), South London Centre (City of London Academy, Lynton Road, SE1 5LA), and Croydon Centre (Harris Invictus Academy Croydon, 88 London Road, CR0 2TB).

Accommodation/housing advice, Advocacy, Bathroom/showers, Bedding, Clothing store, Dentist, Education/training, Food (free), Internet access, Outreach worker links, Leisure facilities, Foot care, Mental health, Medical/health, Music/drama, Drugs workers, Legal advice, Food, Alcohol workers, Tenancy support

Croydon Churches Floating Shelter

Various churches

Phone: 07752 272481

Winter shelter (not during Crisis Christmas):
01 November to March
Monday-Sunday: 7:30pm-8am (will close late March but date not finalised)

Local referrals from local agencies via Croydon Reach (020 7870 8855); Croydon SNAP Team (020 8760 5498); Crisis Skylight (020 3848 1700) providing showers and offers training for employment/help with benefits; Turnaround (020 8760 5530). Agencies should phone 8am-4pm to check vacancies. 14 bed spaces.

Accommodation/housing advice, Food, Benefits advice, Bathroom/showers

Ealing Churches Winter Night Shelter

Phone: 07930 378263

25 November to 20 March
Monday-Sunday: 7:30pm-8:30am

Referral via St Mungo's outreach team, Streetlink (0300 500 0914), Acton Homeless Concern (020 8992 5768) or Ealing Soup Kitchen (020 8566 3507 x7). Ealing Foodbank (020 8840 9428). 14 bed spaces. No self-referral. We are a Night Shelter running through the winter months to provide a warm, safe place for people who find themselves homeless.

Accommodation/housing advice, Benefits advice, Outreach worker links, Food (free), Debt advice, Bedding, Laundry, Bathroom/showers

Enfield and Haringey Homeless Respite, All People All Places

N8 & EN2

December to April
Monday-Sunday: 7:30pm-8am

Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org.

Advocacy, Alcohol workers, Accommodation/housing advice, Bathroom/showers, Bedding, Benefits advice, Debt advice, Laundry, Music/drama, Tenancy support

Faith in Action (Homelessness Project Merton)

Salvation Army Citadel, 109 Kingston Road, South Wimbledon

SW19 3JR

Phone: 07843 280 419

Wednesday & Friday: 10am-3pm

Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Benefits advice most Wednesdays. Advocacy, alcohol and drug advice. A listening ear, breakfast, lunch, teas and coffees.

Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Bathroom/showers, Clothing store, Counselling, Drugs workers, Food, Laundry, Outreach worker links, Leisure facilities

Forest Churches Emergency Night Shelter

Phone: 07739 870411

01 November to 31 March
Monday-Sunday: 8pm-7:30am

18+; mixed; dry; 30 spaces. Separate area for women. 18+ with a Waltham Forest connection. Self referrals call 07739 870 411 before 3.00pm Mon-Fri or visit either St Mungo’s Hub or Waltham Forest Housing Services for referral. Ring Shelter Coordinator on 07739 870 411 before 3.00pm Monday-Friday.

Accommodation/housing advice, Bathroom/showers, Food (free)

Glass Door Homeless Charity

155a Kings Road, Chelsea

SW3 5TX

Phone: 020 7351 4948

Monday, Tuesday, Thursday: 9am-2pm (Chelsea Methodist Church)
Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies)
Wednesday & Friday: 9am-2pm (St Augustine's Church)
Monday-Friday: 12pm-3pm (Ace of Clubs)
Monday-Thursday: 9am-11am (Vineyard Community Centre)
Tuesday: 12:30pm-3pm (The Yard, Putney)

Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity.

Accommodation/housing advice, Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Tenancy support, Advocacy, Benefits advice

Homeless Action in Barnet (HAB)

36b Woodhouse Road

N12 0RG

Phone: 020 8446 8400

Monday-Friday: 12pm-3pm (free breakfast until 10.30, cheap meal - £1.50 - 12.00-1.30)

Works together as equals with people who are homeless or threatened with homelessness to enable them to take control of their lives, obtain a suitable home and maintain their tenancy.

Accommodation/housing advice, Advocacy, Benefits advice, Bathroom/showers, Clothing store, Food, Tenancy support

Hope 4 Barking Night Shelter

Phone: 07527 192161

01 January to 31 December
Monday-Sunday: 7:30pm-8am

Year-round shelter for around 15 single people aged 18+ in the LB of Barking & Dagenham. Self- or agency referrals. Ring or email h4bdnighshelter@outlook.com

Accommodation/housing advice, Food (free), Advocacy, Bathroom/showers

Joel Night Shelter

Kingston Churches Action on Homelessness, St Peter's Church Hall, London Rd, Kingston

KT2 6QL

Phone: 0208 255 7400

01 February to 14 March
Monday-Sunday: 7pm-9am (night shelter)
Tuesday: 8:30am-9:30am (conflict resolution)
Tuesday: 10am-1pm (art group)
Thursday: 10am-2pm ('cook and eat' programme)
Monday-Friday: 10am-1pm (drop-in advice)

Referrals primarily via Kingston Churches Action on Homelessness (020 8255 7400), which is next door. Supports primarily single people with a local connection to Kingston who are homeless, at risk of becoming homeless or who are experiencing serious problems with private landlords. They help solve housing problems and improve the quality of people's lives.

Accommodation/housing advice, Advocacy, Art classes, Barber, Bathroom/showers, Bedding, Clothing store, Education/training, Food (free), Foot care, Internet access, Laundry, Leisure facilities, Luggage storage, Tenancy support

Marylebone Centre (Church Army)

1-5 Cosway St

NW1 5NR

Phone: 020 7262 3818

Monday-Thursday: 9:30am-1:30pm (rough sleepers' drop-in)
Monday: 10:30am-11:30am (drama)
Monday: 1:30pm-3:30pm (M’lebone Proj newsletter)
Tuesday: 10am-12pm (open access; clothing for rough sleepers only)
Tuesday & Friday: 1:30pm-3:30pm (healthy eating; kitchen skills)
Wednesday: 8am-9am (running club)
Wednesday: 9am-12pm (Women into Work 1:1; advice)
Wednesday: 1:30pm-3:30pm (Women into Work group)
Thursday: 9am-3pm (life coaching 1:1)
Thursday & Friday: 1:30pm-3:30pm (Westminster Adul Education Service – IT, reading, writing)
Friday: 10am-12pm (ESOL for beginners)

Female-only project. Two hostels with 112 single beds and a day centre with a rough sleepers' drop-in. Activities programme for residents and day centre users. Lift for people with mobility problems to access the day centre.

Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Laundry, Luggage storage, Medical/health, Music/drama, Sexual health, Tenancy support, Step-free, Leisure facilities

New Horizon Youth Centre

68 Chalton Street

NW1 1JR

Phone: 020 7388 5560

Monday: 2pm-4pm (alcohol support)
Monday-Sunday: 10:30am-4pm (showers, laundry, breakfast & lunch;10.30am-1pm advice)

For young (16-24) homeless people. Free lunch. Women-only groups. Mental health, life skills & advice, and employment/resettlement support. Sex worker project. Street outreach. Refugee worker. 7-day drop-in provision. First-time visitors should arrive outside the centre at 10.00am to make an appointment with the Advice team. Support with referrals into winter night shelters. Centre only closes 1-4 January.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Drugs workers, Education/training, Food (free), Internet access, Leisure facilities, Medical/health, Outreach worker links, Outreach workers

NEWway Project (Newham)

Bonny Downs Baptist Church, Darwell Close

E6 6BT

Phone: 07490983777

01 October to 30 April
Monday-Sunday: 7:30pm-8:30am

Referral-only winter night shelter and year-round NEWday centre for homeless people in Newham, with extended Advocacy services and life-skills workshops. Office hours: Monday to Sunday, 9am-2:30pm.

Accommodation/housing advice, Advocacy, Alcohol workers, Debt advice, Drugs workers, Food (free), Laundry, Tenancy support, Benefits advice, Clothing store, Careers advice, Medical/health, Bathroom/showers, Internet access, Dentist, Counselling, Education/training, Outreach worker links