Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services in West Midlands"
Birmingham FLAG

University of Birmingham Law School, Edgbaston, Birmingham

B15 2TT

Phone: 0121 415 8812

Tuesday & Thursday: 5pm-7pm (appointments – term time only)

Written advice on debt, domestic violence, family, housing, benefits, mental health and mental capacity etc. More info from the website.

Mental health, Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support

Birmingham Legal Advice Clinic

1st Fl, Birmingham Library, Centenary Square, Broad Street, Birmingham

B1 2ND

Phone: 0121 242 4242

Tuesday: 5:30pm-7:30pm

Phone for an appointment. Advice on debt, housing and benefits.

Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support, Legal advice

CHADD (Outreach Support Service)

98/99 Dixons Green Road, Dudley

DY2 7DJ

Phone: 1384 864232

Monday-Friday: 9am-5pm

Confidential advice and assistance, and signposting to other services. Advice on benefits, debt, registering with a GP, finding suitable schools, work and college, tenancy etc.

Benefits advice, Debt advice, Education/training, Outreach worker links, Tenancy support

Derby Homes

Milestone Hse, 93 Green Lane, Derby

DE1 1RX

Phone: 01332 642150

Monday-Sunday: 9am-9am (emergency)
Monday-Friday: 1pm-4pm (assessment)

Assessment service for single homeless people in Derby. Emergency accommodation.

Accommodation/housing advice, Benefits advice, Bathroom/showers, Bedding, Debt advice, Laundry

DHA

Phoenix Street, Derby

DE1 2ER

Phone: 01332 287 850

Direct help via specialist advice, advocacy and representation for families and individuals facing crisis, to prevent and alleviate homelessness, debt and housing difficulty. For help and advice call 01332 287 850.

Accommodation/housing advice, Advocacy, Art classes, Benefits advice, Bathroom/showers, Bedding, Debt advice, Tenancy support

Dudley MBC Refugee Support Team

17 St James's Road, Dudley, Birmingham

DY1 1JG

Phone: 01384 815786

Monday-Friday: 9am-5pm
Map Website: http://

Culturally sensitive support service. Advice on benefits, harassment, domestic violence, housing. Floating support.

Accommodation/housing advice, Benefits advice, Outreach workers

Homeless Community Mental Health Team

St Matthews Centre, Duddeston Manor Road, Birmingham

B7 4LZ

Phone: 0121 301 3350

Monday-Friday: 9am-5pm

Statutory NHS mental health service for homeless people in Birmingham. Psychiatric assessment, medical review and community mental health nursing services.

Mental health, Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Outreach worker links, Outreach workers

Midland Heart

44 Bradford Street, Digbeth, Birmingham

B5 6HX

Phone: 0345 60 20 549

Monday: 10am-5am
Tuesday-Friday: 9am-5am

St Basil's

120 Heath Mill Lane, Deritend, Birmingham

B9 4AX

Phone: 0121 772 2483

Monday-Thursday: 9am-5pm

Wide range of advice and services for people aged 16-25 who are homeless or are facing homelessness. Call the Youthline (0300 30 30 099) to make an appointment. Out of hours emergency numbers: 16- and 17-year-olds - 0121 675 4806; 18-years-old and above - 0121 303 2296.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Education/training, Outreach worker links

St Martin in the Bullring Helpdesk

The Bullring, Birmingham

B5 5BB

Phone: 0121 600 6536

Monday & Friday: 10:30am-12:30pm
Tuesday & Thursday: 10:30am-3:30pm (closed 12.30–13.30)
Saturday: 10:30am-1pm

Listening, advice and referrals to other agencies and services. Practical intervention in the form of emergency food and local travel, along with ongoing support in a friendly environment. Many people seeking help are encountering homelessness, addiction, mental health problems, bereavement and loss. Call in or phone.

Outreach worker links, Accommodation/housing advice, Counselling, Benefits advice

The Castle & Crystal Credit Union

25 New Street, Dudley

DY1 1LT

Phone: 01384 815771

Map Website: http://

All members (18+) can apply for a Handiloan (?100 to ?500) and anyone living or working in the Dudley borough is eligible to join.

The Glebe Centre

Wednesbury Road, Walsall, Birmingham

WS1 3RU

Phone: 01922 625687

Monday-Friday: 10am-2pm Alcohol Drinking Lounge 10am-3pm.

The Glebe Centre is a multifunctional hub from where a variety of services are delivered that support vulnerable adults in Walsall.

Mental health, Accommodation/housing advice, Benefits advice, Bathroom/showers, Bedding, Clothing store, Dentist, Education/training, Food (free), Food, Internet access, Needle exchange, Sexual health

The Salvation Army (Eden Villa)

13 Charlotte Street, Leamington Spa, Warwickshire

CV31 3EB

Phone: 01926 450708

Monday-Friday: 9am-5pm (call for appointment)

Single homeless people with support needs, and 1 room for married couples. Support around life skills and advice on accommodation. Help with move-on - applications, grants, obtaining furniture, utilities etc. Residents who have moved on can use the drop-in advice centre.

Accommodation/housing advice, Advocacy, Benefits advice, Tenancy support

The Salvation Army (William Booth Centre Lifehouse)

Shadwell Street, Birmingham

B4 6HA

Phone: 0121 236 6554

Monday-Sunday: 9am-9am

Accomodation and support for single homeless men aged 21-60. Housing-related support, including independent living skills, training, education and employment with a focus on moving on to longer-term appropriate accommodation. GP surgery on site and various outreach services.

Accommodation/housing advice, Education/training, Medical/health, Outreach workers, Tenancy support

The University of Law Birmingham Legal Advice Clinic

Legal Advice Centre, The University of Law, 133 Great Hampton Street, Birmingham

B18 6AA

Phone: 014 8321 6050

Wednesday: 10am-4pm (appointments; term time only)

Covers children and family law, and housing etc

Accommodation/housing advice, Tenancy support, Legal advice

The What? Centre

23 Coventry Street, Stourbridge

DY8 1EP

Phone: 01384 379992

Advice and information services and therapeutic counselling for young people (13-25) in Dudley.

Mental health, Accommodation/housing advice, Advocacy, Benefits advice, Counselling, Debt advice, Education/training, Medical/health, Legal advice

Turning Point Birmingham Drugline

Dale House, New Meeting Street, Birmingham

B4 7SX

Phone: 0121 632 6363

Monday, Tuesday, Wednesday, Friday: 9:30am-5:30pm
Thursday: 9:30am-8pm

A range of services for adults (18+) who are affected by drug use to reduce harm and support recovery; walk-in service, advice and information, sexual health advice, one-to-one support, specialist substance misuse prescribing clinics, counselling, complimentary therapies and support for mental and physical health needs

Counselling, Education/training, Needle exchange, Outreach worker links, Sexual health