Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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June – July 2026 : Labels READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Reset Treatment Service (RTS)

71A Johnson Street

E1 0AQ

Phone: 020 388 99510

Monday, Tuesday, Thursday, Friday: 10am-4pm
Wednesday: 12:30pm-4pm

Medical & complex risks appointments for people affected by substance misuse.

Art classes, Drugs workers, Medical/health

Restart Lives

St Columba’s Church, Pont Street

SW1X 0BD

RESTART Lives, a London-based charity, supports homeless individuals though tailored casework, group programmes and meal services, helping people secure housing, find employment and improve mental and physical wellbeing. Mon – Fri: There are a number of events and services taking place through the week, including casework sessions, pop-ups and projects (such as gardening and art classes), group mental health sessions and children's and families services. See the website for schedule. Fri: 6:30 – 8:30pm: drop-in centre. Hot meal service, case work and digital inclusion support (e.g. charging phones, using WiFi and occasional resource handouts).

Advocacy, Accommodation/housing, Bedding, Financial advice, Free food, Internet access

RHEST (Regional Homeless Engagement with Substance Treatment)

Phone: 020 3745 0363

This service is aimed at improving access to drug and alcohol treatment for people who sleep rough or are housed in a hostel or other temporary accommodation. The RhEST team at Phoenix Futures assertively engages with referrals through outreach and in-reach. It operates across all London boroughs. It delivers time-limited interventions that improve access to services. It will assess barriers to drug and alcohol treatment for each individual and collaborates with a range of agencies to improve outcomes. You can make a self-referral if you are experiencing homelessness, are over 18 and you are willing to engage with the service. Referral form: https://tinyurl.com/4kf52zrz

Alcohol workers, Signposting to other services, Medical/health, Outreach workers, Drugs workers

Richmond Legal Advice Service

Holy Trinity Church, Sheen Park, Richmond

TW9 1UP

Phone: 020 8940 7362

Tuesday: 8pm-9:30pm

Free legal advice drop-in clinic. No appointment needed. Covers children, domestic violence, employment, housing, benefits etc. Advice sessions run every other Tuesday evening between 8pm and 9.30pm in Richmond. See the website for schedule. Preferred method of contact for any enquiries is by email or by visit.

Accommodation/housing, Creative classes, Tenancy support, Legal advice

Rights of Women

52-54 Featherstone Street

EC1Y 8RT

Monday: 11am-1pm (family law, London only: 020 7608 1137)
Tuesday & Wednesday: 2pm-4pm (family law, London only: 020 7608 1137)
Tuesday, Wednesday, Thursday: 7pm-9pm (family law, national: 020 7251 6577)
Friday: 12pm-3pm (family law, London only: 020 7608 1137)
Monday: 12pm-3pm (immigration and asylum law: 020 7490 7689)
Thursday: 10am-1pm (immigration and asylum law: 020 7490 7689)
Tuesday: 11am-1pm (criminal law, national: 020 7251 8887)
Thursday: 2pm-4pm (criminal law, London only: 020 7608 1137

Advice lines on family and criminal law, immigration & asylum, sexual harassment at work law. See website for times and days. Please see website for more details. NB: women-only service.

Legal advice

Robes Project (Southwark & Lambeth)

Phone: 0207 407 5623

Winter shelter:
05 November to 14 April
Monday-Sunday: 7pm-8am (closed during Crisis, 23–30 Dec)

Rolling winter night shelter. Referrals ONLY, through a number of organisations and charities listed on the website here: robes.org.uk/get-help-now. 18+, 35 bed spaces, low support needs.

Accommodation/housing, Advocacy, Bathroom/showers, Bedding

Romford YMCA

29 Rush Green Road, Romford

RM7 0PH

Phone: 01708 766211

Monday-Friday: 9am-4pm (office hours)

Tower block with good sports, fitness, arts and other activity facilities. Priority to homeless people aged 18-30 who are in receipt of benefits and have a local connection to the London boroughs of Barking, Dagenham or Havering. Phone, call in or write. By referral, see the website or call for more details. Referrals to be sent to info.romford@ymcatg.org

Leisure facilities, Accommodation/housing

Royal Connections

199 Freemasons, Custom House

E16 3PG

Phone: 0300 111 1111

Sunday: 4pm-6pm (hot meal on 4th Sunday of the month)

Christian charity dedicated to helping people who need help. Provides many forms of advice, including: CAREER, BENEFITS, HOUSING, IMMIGRATION, LEGAL, WELFARE SUPPORT and MORE. Also offers a free hot meal service twice a month. Get in touch for more details. Church office opening hours are Tuesday – Friday: 10am – 6pm Sunday: 2pm – 6pm

Accommodation/housing, Careers advice, Education/training, Free food, Legal advice, Debt advice

Samaritans (Brent)

1 Leopold Road

NW10 9LN

Phone: 0330 094 5717

Saturday-Tuesday: 7pm-9pm
Wednesday & Friday: 9am-9pm
Thursday: 7pm-9pm

Please call to speak with one of our volunteers about whatever is on your mind.

Counselling

Samaritans (Central London)

13 Salisbury Place

W1H 1FJ

Phone: 0330 094 5717

Monday-Sunday: 9am-9pm

Call to speak to one of our volunteers. You can also call to arrange a face-to-face chat with somebody from the Samaritans team.

Counselling

Samaritans (Croydon & Sutton)

2b Kidderminster Road, West Croydon, Surrey

CR9 2BQ

Phone: 0330 094 5717

Monday-Saturday: 7:30pm-9pm
Tuesday: 9:30am-2pm
Thursday: 11:30am-2pm
Sunday: 9:30am-12pm
Wednesday: 11:30am-2pm

You can talk to a Samaritan volunteer in a private, safe environment over the phone

Counselling

Samaritans (Ealing)

26 Junction Road

W5 4XL

Phone: 116 123

Monday, Tuesday, Thursday: 10am-9pm
Wednesday & Friday: 10am-4pm
Wednesday & Friday: 7pm-8:30pm
Saturday: 10am-6:30pm
Sunday: 1pm-9pm

Speak on the phone in confidence to a trained volunteer about whatever is on your mind. The service is free.

Counselling

Samaritans (Harrow)

44 Station Road, Harrow

HA1 2SQ

Phone: 0330 094 5717

Sunday-Friday: 10am-9pm
Saturday: 10am-6pm

Talk to a Samaritan in complete confidence on 0330 094 5717.

Counselling

Samaritans (Havering & Romford)

107 North Street, Romford, RM1 1ER

RM1 1ER

Phone: 0330 094 5717

Monday-Friday: 10:30am-9pm
Sunday: 2pm-9pm

A supportive chat available when you need it. Call 0330 094 5717 to speak to a volunteer.

Counselling

Samaritans (Hillingdon)

2 Press Road, Uxbridge

UB8 1AT

Phone: 0330 094 5717

Monday-Wednesday: 7pm-9pm
Tuesday: 11am-1:30pm
Thursday: 4pm-9pm
Friday: 4:30pm-9pm
Saturday & Sunday: 9am-3:30pm

Speak over the phone or call to arrange a face-to-face talk. Availability pending.

Counselling

Samaritans (Ilford & Redbridge)

8 Mildmay Road, Ilford, Essex

IG1 1DT

Phone: 116 123

Thursday: 10:30am-9pm
Tuesday: 7am-10am
Tuesday: 5pm-9pm
Wednesday, Friday, Saturday: 8pm-9pm
Sunday: 8am-10:30am
Monday: 10:30am-7:30pm

Please call 116 123 for more details about the service available to you in Ilford.

Counselling

Samaritans (inner SW London)

53-55 Felsham Road

SW15 1AZ

Phone: 0330 094 5717

Monday-Friday: 10am-12:30pm
Monday-Friday: 2:30pm-7pm

You are welcome to talk to a Samaritan volunteer face to face, pending availability. Please phone on 0330 094 5717. You can also talk through whatever is on your mind by phoning the number. Private, safe and non-threatening environment. They will give you the time and space to work through your problems or difficulties in complete confidence.

Counselling

Samaritans (Kingston-Upon-Thames)

2 Wheatfield Way, Kingston upon Thames

KT1 2QS

Phone: 116 123 (freephone)

Monday-Sunday: 7:30am-9:30pm

Providing emotional support on the phone for anyone who is struggling to cope. Speak in confidence to trained volunteers about whatever is on your mind. The service is free.

Counselling

Samaritans (Lewisham)

1-5 Angus Street, New Cross

SE14 6LU

Phone: 07871 297102

Monday: 3pm-9pm
Tuesday & Friday: 7pm-9pm
Wednesday, Thursday, Saturday, Sunday: 8am-9pm

Pre-book an appointment to talk face-to-face. The service is free. Call 07871 297102

Counselling

Samaritans (North London)

Shaftesbury Hall, Herbert Road

N11 2QN

Phone: 020 8888 6540

Monday, Tuesday, Sunday: 10am-1pm
Monday: 4pm-9pm
Tuesday: 7pm-9pm
Wednesday: 1pm-4pm
Wednesday: 6:30pm-9pm
Thursday: 1pm-9pm
Friday: 6pm-9pm
Saturday & Sunday: 5pm-9pm

To speak to a trained Samaritan in person in the branch, please call 020 8888 6540 and leave a message. A trained Samaritan will call you back to arrange an appointment.

Counselling

Samaritans (Watford)

Milly Apthorp House, 45 St John's Road, Watford, Herts

WD17 1QL

Monday & Sunday: 7:30pm-9pm
Tuesday-Thursday: 9am-9pm
Saturday: 9am-4pm
Wednesday: 11am-9pm
Friday & Sunday: 9am-11am

Visitors welcome to come and talk through their problems. Appointment not necessary but advisable to phone first to make sure someone will be available.

Counselling

Sangam Foundation

210 Burnt Oak Broadway, Edgware, Middlesex

HA8 0AP

Phone: 020 8952 7062

Monday-Friday: 9:30am-5pm
Saturday: 9am-1pm

Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes. Check the website or email for more information. Closed Mondays and weekends.

Accommodation/housing, Creative classes, Counselling, Debt advice, Education/training

SanKTus

Parish Hall, 44A Falkland Road

NW5 2XA

Phone: 020 7485 9160

Sunday: 3pm-4:30pm (showers and clothes available)
Wednesday: 2pm-3:30pm (afternoon tea with sandwiches and refreshments)

Community welfare project in Kentish Town. Its objective is to relieve poverty through giving advice and practical support to those in need. SanKTus provides meals, showers, warm clothes and befriending, as well as referrals into statutory and community-based services. The service runs drop-ins open to all two days a week. Sundays 2pm - 3.15pm: hot meals, tea, coffee and cakes in a communal setting. Hot showers and a clean change of clothes are available on request. Wednesdays 1.45pm - 3.15pm: social with sandwiches and refreshments for anyone looking for nourishment, company or other support. Clothing and toiletries available.

Creative classes, Bathroom/showers, Clothing store, Free food

Santé Project

NW1 1ES

Providing support for refugees and asylum seekers in the London region, particularly those with mental health issues, to gain equal access to health and other essential services. Download a referral form from the website.

Mental health

Selby food hub

Selby Centre, Selby Road, Tottenham

N17 8JL

Phone: 0208 885 5499

Tuesday: 2pm-4pm
Thursday: 5pm-8pm

Offering a food bank for non-perishable foods and sometimes other food donations. The Selby Food Hub is open weekly on Thursdays between 2pm and 4pm. You must collect a ticket in advance on the day from reception.​ Open to anyone who feels they need help - no voucher or benefits necessary.

Free food