Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Severe Weather Emergency Protocol

When the weather dips to zero degrees, severe weather emergency protocols (SWEP) are activated, and bed spaces will be available for rough sleepers in all parts of London. Referrals can be made via the St Mungo's outreach team via www.streetlink.org.

Shelter (London Public Advice Line)

Phone: 0344 515 1540

Monday-Friday: 9am-12:30pm
Monday-Friday: 2:30pm-6pm
Tuesday & Friday: 10am-1pm (drop-in, 71 Camden High Street, Camden)
Wednesday & Thursday: 10am-1pm (drop-in, 385 North End Road, Hammersmith & Fulham)

For people (aged 25+) in need of advice, support and guidance with housing, benefit and debt problems. For people under the age of 25, call: 0330 053 6091. Lines are open Monday-Friday 9:30am – 5pm.

Debt advice, Benefits/welfare advice

Shower Box

Friday: 11am-2pm (Behind the Barking Learning Centre Access via Axe Road, Barking, IG11 7FS, next to Axe Street Service Road Car Park)
Saturday: 10am-2pm (St Giles-in-the-Fields, 60 St Giles High St, London, WC2H 8LG)

Free shower, food and other supplies.

Bathroom/showers, Free food

Shree Jalaram Mandir Homeless Sewa

Opposite Police Station, Agar Street

WC2N 4JP

Phone: 07939 434084

Tuesday: 6:30pm-7pm (Lincoln's Inn Fields)
Wednesday: 7:30pm-8pm (Temple station)
Friday: 6pm-6:30pm (Strand, nr Charing X)

Free hot (pizza, samosas, rice and curry, baked pasta) and cold (cheese salad sandwiches, cakes, crisps, chocolates, pop corns, fresh fruit's, vegetables, groceries etc.) food, including hot and cold drinks, warm clothing, bedding (e.g. sleeping bags, blankets, duvets etc.) and toiletries Friday evenings, 6:30 pm - 8:30 pm

Free food

Simon Community

129 Malden Road, Kentish Town

NW5 4HS

Phone: 07442 306000

Monday, Wednesday, Friday: 7:15am-7:30am (tea run: 7.15 Arundel St, Temple; 7.30 Agar St, Strand)
Thursday: 8:30pm-1:30am (soup run: Duke's Rd/Euston; Temple; under W'loo Br, behind NT)
Sunday: 1:30pm-3:30pm (street cafe: St Giles, nr Centrepoint)
Winter shelter:
01 January to 31 March
Monday-Sunday: 7pm-8am
01 January to 31 March
Monday, Wednesday, Friday: 9:30pm-11:30pm (street work)

Outreach support out on the streets, taking food and support to their homeless guests in central London. Mobile outreach to Covent Garden and the Strand on Tues, Weds and Thursday evenings and they can be found at the Edith Cavell statue outside St Martin in the fields at 9.30pm. Hot drinks, food, sleeping bags, toiletries and clothes available on request.

Free food, Clothing store, Outreach workers

Single Homeless Project

Phone: 0204 509 8300

Monday-Sunday: 9am-5pm

A range of services mostly open to people who have been referred from their local council. To discuss referral, call 020 7520 8660. Support for people at risk of homelessness and there are also services for people in recovery from substance use.

Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support

Smart Works

Phone: 020 7288 1770

UK-wide charity offering free career coaching, interview clothing and interview preparation support to all women who are unemployed or on a zero-hours contract. To access the Smart Works service, you will need to be referred by an organisation currently supporting you. Such as Job Centres, mental health charities, women’s refuges, homeless shelters, the prison service, NHS providers, youth organisations and the education system. To request a referral, share this link with your supporting organisation: www.smartworks.org.uk/what-we-do/get-support

Clothing store

Soho NHS Walk-In Centre

1 Frith Street

W1D 3HZ

Phone: 020 7534 6500


Monday-Friday: 8am-8pm
Saturday & Sunday: 10am-8pm (and Bank Holidays - closed on Christmas Day)

Walk-in service led by nurses, physiotherapists and paramedics that have developed the skills and knowledge to assess, diagnose and treat minor conditions and illnesses. Practitioners will be able to assess, diagnose and treat a number of acute minor illnesses and manage acute wounds via this service. They are able to prescribe medications where required. Can help with: Sprains and strains; Wound infections; Minor abdominal discomfort; Minor skin conditions; Minor burns; Ear problems; Sore throat; Emergency contraception. The service is open to people of all ages including children over 16 years; those travelling from outside the UK (EU residents should bring their European Health insurance card); those not registered with a GP​​​​. Opening times: Monday to Friday: 8am - 8pm Saturday to Sunday: 10am - 8pm Bank holidays: 10am - 8pm (Closed on Christmas Day)

Medical/health, Sexual health

Solace

Phone: 0808 802 5565

Monday-Friday: 10am-4pm
Tuesday: 6pm-8pm

Solace provides safe refuge and move-on accommodation to hundreds of women and children made homeless through domestic or sexual abuse. Support is provided to ensure women and children are safe and their core needs are met in relation to finances and welfare benefits, housing, legal matters, immigration issues, health, education, training and employment.

Accommodation/housing, Careers advice, Counselling, Financial advice, Legal advice, Medical/health, Tenancy support

South West London Law Centres

41-42 Keeley Road, Croydon

CR0 1TF

Phone: 020 8767 2777

Monday-Friday: 9:30am-5pm (reception: 0208 767 2777. Leave a message if you can't get through)

Provides free and independent legal advice on social welfare issues including housing, debt, immigration and employment. Access the support you need on the page: swllc.org/get-advice

Legal advice

Southwark Day Centre for Asylum Seekers

Tuesday: 12:30pm-5pm (drop-in - lunch, advice, creche, ESOL, gardening, wellbeing)
Wednesday: 11am-2:45pm (Baptist Ch, 121 Peckham Pk Rd, ​SE15 6SX)
Thursday: 1pm-5pm (​St Mary Newington, Kennington Pk Rd, SE11 4JH)

Drop-in centre for asylum seekers and refugees. Advice on housing, health, education, training and employment. Gardening club. Group therapy. Find centres here: sdcas.org.uk/visit-our-centres

Mental health, Accommodation/housing, Clothing store, Education/training, Free food, Medical/health, Leisure facilities

SPEAR

89 Heath Road, Twickenham

TW1 4AW

Phone: 0208 288 6506

Monday-Friday: 9:30am-5pm

Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence. A number of services and resources are listed on the website.

Accommodation/housing, Alcohol workers, Creative classes, Drugs workers, Outreach workers, Tenancy support, Signposting to other services

Spectra

Phone: 0203 322 6920

Health and wellbeing, led by lived experience. Supporting people and communities across London through lived experience, care and connection. Programmes provide: HIV testing, prevention and sexual health outreach; Casework and advocacy for sex workers; Casework and health advocacy for trans and gender diverse people; Groupwork and social supports for trans and gender-diverse people; Young people’s groups and support; Peer support for people living with HIV; Counselling for LGBTQ+ adults and young people. Numerous locations across London. See the website for services.

Mental health, Counselling, Education/training, Outreach worker links, Outreach workers, Sexual health

Spires

Elmfield House, 5 Stockwell Mews

SW9 9GX

Phone: 020 8696 0943

Monday, Tuesday, Friday: 9am-10:30am (Rough Sleeper’s Drop-In at St Leonard’s Church, 8 Tooting Bec Gardens, SW16 1RB)
Tuesday: 9am-11:30am (Rough Sleeper’s Drop-In at St Luke’s Church, 13 Norwood High St, SE27 ODT)
Tuesday: 1pm-3pm (Drop-In for newly granted refugees facing homelessness at West Croydon Baptist Church, Whitehorse Road, CR0 2JH)
Wednesday: 9am-4pm (Closed)
Thursday: 9am-11:30am (Rough Sleeper’s Drop-In at St Leonard’s Church, 8 Tooting Bec Gardens, SW16 1RB)
Thursday: 9am-12pm (Drop-in for vulnerable women, at Elmfield House, 5 Stockwell Mews, London, SW9 9GX)
Friday: 9am-11:30am (Rough Sleeper’s Drop-In at St Luke’s Church, 13 Norwood High St, SE27 ODT)

Spires’ rough sleepers drop-in service runs four days a week and is open to anyone who is homeless or at risk of homelessness. Warm food & drinks will be provided, while key workers will be on hand to offer advice and support and assess individual’s needs and housing requirements.

Advocacy, Counselling, Free food

Spitalfields Crypt Trust (Acorn House)

116-118 Shoreditch High Street

E1 6JN

Phone: 020 7613 3055

Tuesday: 1pm-3pm (St Leonard’s Church)
Wednesday: 10am-12pm (St Leonard’s Church)
Thursday: 8am-10am (The Tab Centre)
Friday: 9am-11:30am (The Tab Centre)
Friday: 1pm-3pm (St Leonard’s Church. Film Club)
Thursday: 11am-2pm (women’s lunch club at St Leonard’s)

16-bed hostel offering a therapeutic programme for homeless men. Self-refer on the website. Acorn House specialises in addiction recovery. The therapeutic programme offers abstinence-based treatment, including group and one-to-one counselling, where residents are encouraged to work through traumas and challenging behaviours. Open to hard-to-reach clients with complex needs, often those with a history of street homelessness.

Drugs workers, Accommodation/housing

St Andrew's Church

Greyhound Road

W14 9SA

Phone: 0207 385 5023

Saturday: 8am-11:30am 15 mins walk from Barons Court Tube

St Andrew’s runs a drop-in on Saturday mornings between 8.30am and 11am. Guests are offered teas and coffees as well as a hot meal, either as a seated service or as a takeaway. There is also a foodbank offering essential food supplies to those in need, and a shower available on a first come, first served basis.

Free food, Bathroom/showers

St Christopher's Fellowship (for children)

1 Putney High Street

SW15 1SZ

Phone: 0208 780 7800

Refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Education/training, Internet access, Legal advice

St Giles' Trust

Georgian House, 64-68 Camberwell Church Street

SE5 8JB

Phone: 0207 708 8000

Monday-Thursday: 9:30am-12:30pm

St Giles delivers evidence-led, trauma-informed services that address poverty, violence & exploitation and involvement in the justice system.

Accommodation/housing, Advocacy, Careers advice, Education/training, Internet access, Outreach worker links, Ex-offenders

St Ignatius Church Social Apostolate

27 High Rd, Stamford Hill

N15 6ND

Monday-Friday: 1pm-2pm Hot meal eaten outside.

Social Apostolate on Stamford Hill is a first-contact help centre offering immediate assistance to the homeless and vulnerable, as part of St. Ignatius Church’s mission. Providing hot meals; coffee, tea, and other beverages; sandwiches, sweets, yoghurts and fruits; essential hygiene products; seasonal clothing, towels, backpacks and sleeping bags. Opening hours Monday 11:00-15:00 Tuesday - Wednesday 1:00 PM - 3:00 PM

Free food, Clothing store

St James Conference of Society of St Vincent de Paul (SVP)

St James Catholic Church, George St

W1U 3QY

Tuesday & Friday: 7:45pm-8:15pm (Lincoln’s Inn Fields)

Tea, coffee, sandwiches and cakes. Operates Tuesday and Friday evenings at Lincoln Inn Fields and Embankment, Central London.

Free food

St John The Evangelist Church (Duncan Terrace)

39 Duncan Terrace

N1 8AL

Phone: 020 7226 3277

Sunday: 3pm-4pm - Free food (sandwiches and tea) for homeless people

Every Sunday from 3pm Sunday Club welcomes visitors to the crypt for tea, coffee, sandwiches, fruit, and cakes.

Free food

St John Vianney Catholic Church

West Green Road

N15 3QL

Phone: 020 8888 5518

Saturday: 5:30pm-6pm (Temple)

Sandwiches, cakes, soup, tea and coffee on Saturday mornings from 7am.

Free food

St John's Soup Kitchen

St John the Evangelist Church, Queen’s Drive

N4 2LW

Tuesday: 7:30pm-9:15pm (every week; advice 1st Tuesday of month)

Open to all who are homeless or in need, providing a meal in a welcoming and friendly environment. Soup kitchen open Sundays: 12:00pm – 2:00pm, Tuesdays: 6:30pm – 8:00pm. For a hot meal and a pudding to take away.

Free food

St Laurence's Larder

Christ Church at Brondesbury, Christchurch Avenue, Main Entrance on Willesden Lane

NW6 7BJ

Phone: 07498775019

Laurence’s Larder is a food aid charity offering a weekly food parcel service, clothes bank and community kitchen to anyone who would like to join for a meal and a chat. The Larder also offers services such as a legal aid surgery and signposting to navigate and access other support systems. Phone line open Mon - Friday 9.30 - 5.00pm. Hot Meals every Thursday 11.00am - 2.00pm. Clothes Bank every Thursday 11.00am - 2.00pm. Community Art Cafe with drinks, snacks and a light lunch every Monday 10.30am - 4.00pm.

Free food, Clothing store, Legal advice

St Luke's Service - Barking & Dagenham (CGL)

St Lukes, Dagenham Road

RM10 7UP

Phone: 020 8595 1375

Monday: 10am-12am (appointments 5–7pm)
Tuesday & Friday: 2pm-4pm
Thursday: 5pm-7pm (appointments)

Drop in or phone, or refer yourself at stlukes@cgl.org.uk. Treatment options to support you include: One-to-one support sessions with a recovery worker; Group work; Peer support; Personalised treatment plan; Advice on keeping safe; Medication assisted treatment, including Buvidal; Testing for blood-borne viruses such as hepatitis C and B, and HIV; Emotional support and counselling; Onward referrals to a range of specialist services Criminal justice support services; Access to different detox and rehab options; Education, training and employment advice. Opening times: Monday: 09:30 – 12:30, 13:00 - 17:00 Tuesday: 09:30 – 12:30, 13:00 - 19:30 Wednesday: 13:00 – 17:00 Thursday: 09:30 – 12:30, 13:00 - 19:30 Friday, women only: 09:30 – 12:30 Friday, open to all: 13:00 – 17:00

Counselling, Drugs workers, Medical/health, Signposting to other services, Sexual health, Outreach worker links, Education/training, Alcohol workers