A supportive chat available when you need it. Call 0330 094 5717 to speak to a volunteer.

Speak over the phone or call to arrange a face-to-face talk. Availability pending.

Please call 116 123 for more details about the service available to you in Ilford.

You are welcome to talk to a Samaritan volunteer face to face, pending availability. Please phone on 0330 094 5717. You can also talk through whatever is on your mind by phoning the number. Private, safe and non-threatening environment. They will give you the time and space to work through your problems or difficulties in complete confidence.

Providing emotional support on the phone for anyone who is struggling to cope. Speak in confidence to trained volunteers about whatever is on your mind. The service is free.

Pre-book an appointment to talk face-to-face. The service is free. Call 07871 297102

To speak to a trained Samaritan in person in the branch, please call 020 8888 6540 and leave a message. A trained Samaritan will call you back to arrange an appointment.

Visitors welcome to come and talk through their problems. Appointment not necessary but advisable to phone first to make sure someone will be available.

Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes. Check the website or email for more information. Closed Mondays and weekends.

Solace provides safe refuge and move-on accommodation to hundreds of women and children made homeless through domestic or sexual abuse. Support is provided to ensure women and children are safe and their core needs are met in relation to finances and welfare benefits, housing, legal matters, immigration issues, health, education, training and employment.

Health and wellbeing, led by lived experience. Supporting people and communities across London through lived experience, care and connection. Programmes provide: HIV testing, prevention and sexual health outreach; Casework and advocacy for sex workers; Casework and health advocacy for trans and gender diverse people; Groupwork and social supports for trans and gender-diverse people; Young people’s groups and support; Peer support for people living with HIV; Counselling for LGBTQ+ adults and young people. Numerous locations across London. See the website for services.

Spires’ rough sleepers drop-in service runs four days a week and is open to anyone who is homeless or at risk of homelessness. Warm food & drinks will be provided, while key workers will be on hand to offer advice and support and assess individual’s needs and housing requirements.

Refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.

Drop in or phone, or refer yourself at stlukes@cgl.org.uk. Treatment options to support you include: One-to-one support sessions with a recovery worker; Group work; Peer support; Personalised treatment plan; Advice on keeping safe; Medication assisted treatment, including Buvidal; Testing for blood-borne viruses such as hepatitis C and B, and HIV; Emotional support and counselling; Onward referrals to a range of specialist services Criminal justice support services; Access to different detox and rehab options; Education, training and employment advice. Opening times: Monday: 09:30 – 12:30, 13:00 - 17:00 Tuesday: 09:30 – 12:30, 13:00 - 19:30 Wednesday: 13:00 – 17:00 Thursday: 09:30 – 12:30, 13:00 - 19:30 Friday, women only: 09:30 – 12:30 Friday, open to all: 13:00 – 17:00

Stoll is the leading provider of supported housing to vulnerable veterans. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities. Apply for housing here: www.stoll.org.uk/housing/apply-for-housing

A friendly ear, and some access to counselling. The Caravan Drop-In and Counselling Service is a drop-in listening service in a little green caravan in the garden of St. James’s Church in Piccadilly. Phone drop-in & counselling service on 0207 183 1802.

Wide range of medical and mental health services for people who are roofless, in hotels and hostels, squats and refuges, as well as shelters. In a serious emergency out of hours, phone 999. See website for opening times.

One-to-one and group recovery support. Yoga/mindfulness, complementary therapies and support to access psychological services. Training, employment support. Cafe-style drop-in.

Providing free, sustained, support, by appointment for those who feel life is no longer worth living. There is no ‘drop-in’ or helpline service. Find a self-referral form on the website, to arrange a meeting at one of four London locations.

Nehemiah runs a residential recovery programme for men with a history of addiction; it is abstinence-based and the three-month therapeutic course is compulsory. Enquiries 02039113658, or email referrals@tnp.org.uk

A dedicated service helping individuals overcome challenges with drugs and alcohol. Self-referral on the website. There are locations in Wardour Street, Harrow Road, East Row. Wardour Street: 32a Wardour Street, W1D 6QR Harrow Road: 209a Harrow Road, W2 5EH East Row: Acorn Hall, 1 East Row, W10 5AR All sites open Mon-Fri 10am - 5pm

Free helpline: 0800 012 68 67 open 9am - 3pm, Monday to Friday. On your first visit, staff will assess your problems so the right specialist help can be arranged.

Covers children, crime, domestic violence, education, employment, family, housing, immigration etc. Written advice, casework, initial advice and form-filling.

Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.