Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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April – May 2026 : Working together READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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NEWway Project (Newham)

Bonny Downs Baptist Church, Darwell Close

E6 6BT

Phone: 07490983777

01 October to 30 April
Monday-Sunday: 7:30pm-8:30am

Referral-only winter night shelter and year-round NEWday centre for homeless people in Newham, with extended Advocacy services and life-skills workshops. Office hours: Monday to Sunday, 9am-2:30pm.

Accommodation/housing, Advocacy, Alcohol workers, Debt advice, Drugs workers, Free food, Laundry, Tenancy support, Creative classes, Clothing store, Careers advice, Medical/health, Bathroom/showers, Internet access, Dentist, Counselling, Education/training, Outreach worker links

Refettorio Felix at St Cuthbert's Centre

The Philbeach Hall, 51 Philbeach Gardens, Earl’s Court

SW5 9EB

Phone: 020 7835 1389

Monday-Friday: 12pm-2pm (lunch service)
Tuesday-Friday: 12pm-3pm (Glass Door caseworker – first come, first served)
Monday: 11am-2pm (Age UK adviser)
Tuesday: 12pm-2pm (Age UK Lunch Club – reserved seats at regular lunch service)
Wednesday: 12pm-2pm (NHS nurse)
Tuesday: 12pm-3pm (RBKC Council drop-in)

Dental health adviser once a month Community Counselling Psychotherapy Service (CCPS): CCPS provides free face-to-face individual counselling and psychotherapy. This is available through internal referral.

Free food, Mental health, Counselling, Internet access, Medical/health, Tenancy support

Refuge Action

Phone: 0207 952 1599 / 0759 518 9995

Refugee Action provides information and advice on the asylum process, claiming asylum, getting support while claiming asylum and homelessness support. Its Asylum Crisis service supports asylum seekers in London needing accommodation or support.

Financial advice, Legal advice, Tenancy support

Richmond Legal Advice Service

Holy Trinity Church, Sheen Pk, Richmond

TW9 1UP

Phone: 020 8891 2105

Tuesday: 8pm-9:30pm

Covers children, domestic violence, employment, housing, benefits etc.

Accommodation/housing, Creative classes, Tenancy support, Legal advice

Single Homeless Project

Phone: 0204 509 8300

Monday-Sunday: 9am-5pm

A range of services mostly open to people who have been referred from their local council. To discuss referral, call 020 7520 8660. Support for people at risk of homelessness and there are also services for people in recovery from substance use.

Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support

Solace

Phone: 0808 802 5565

Monday-Friday: 10am-4pm
Tuesday: 6pm-8pm

Solace provides safe refuge and move-on accommodation to hundreds of women and children made homeless through domestic or sexual abuse. Support is provided to ensure women and children are safe and their core needs are met in relation to finances and welfare benefits, housing, legal matters, immigration issues, health, education, training and employment.

Accommodation/housing, Careers advice, Counselling, Financial advice, Legal advice, Medical/health, Tenancy support

SPEAR

89 Heath Road, Twickenham

TW1 4AW

Phone: 0208 288 6506

Monday-Friday: 9:30am-5pm

Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence. A number of services and resources are listed on the website.

Accommodation/housing, Alcohol workers, Creative classes, Drugs workers, Outreach workers, Tenancy support, Signposting to other services

St Mungos Association North West Floating Support

26 Providence House, Kilburn Place

NW6 4QD

Phone: 020 7644 6880

Offers general and specialist support services for ex-rough sleepers who are maintaining a tenancy in Camden, Brent or Westminster. Mon-Fri 9am-5pm

Accommodation/housing, Tenancy support

Stoll

446 Fulham Road

SW6 1DT

Phone: 020 7385 2110

Monday-Friday: 8am-8pm (closed 12.30–1.30)
Saturday & Sunday: 8am-5pm

Stoll is the leading provider of supported housing to vulnerable veterans. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities. Apply for housing here: www.stoll.org.uk/housing/apply-for-housing

Mental health, Accommodation/housing, Advocacy, Alcohol workers, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Music/drama, Outreach workers, Tenancy support

Thames Reach

Phone: 020 3617 6070

Monday-Friday: 9am-4pm

Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives. Email enquiries@thamesreach.org.uk for more info.

Mental health, Accommodation/housing, Careers advice, Education/training, Internet access, Outreach worker links, Outreach workers, Tenancy support

The Greenhouse GP Practice

19 Tudor Road, Hackney

E9 7SN

Phone: 020 8510 4490

Monday-Friday: 8am-6:30pm (appointment only)
Monday-Friday: 9am-4:30pm (housing advice)

Medical care for men & women who are sleeping rough. Provides consultation rooms for partner organisations to provide housing and legal advice, social justice, education and debt counselling.

Alcohol workers, Drugs workers, Needle exchange, Legal advice, Step-free, Financial advice, Signposting to other services, Tenancy support

The Harbour

Community Link Team, 245 Coldharbour Lane, Brixton

SW9 8RR

Phone: 0207 095 1980

Monday, Wednesday, Thursday, Friday: 9:30am-4:30pm
Tuesday: 9:30am-1pm

One-to-one and group recovery support. Yoga/mindfulness, complementary therapies and support to access psychological services. Training, employment support. Cafe-style drop-in.

Tenancy support, Outreach worker links, Drugs workers, Alcohol workers, Leisure facilities, Education/training, Internet access, Counselling, Creative classes

The Manna Centre

12 Melior Street

SE1 3QP

Phone: 0207 357 9363

Monday-Sunday: 8:30am-1:30pm (Open for breakfast, lucnch & showers)
Monday-Friday: 8:30am-1:30pm (Housing & welfare advice, mobile phone charging)
Monday, Wednesday, Friday: 9am-12pm (Nurse)
Monday: 10am-10:45am (clothing store by ticket only)
Monday-Thursday: 10am-10:45am (computers)
Tuesday: 10am-11:30am (mental health)
Tuesday: 10am-1pm (chiropodist, every second week)
Monday: 10am-1pm (accommodation advice at 020 7403 1931 (option 1))

Day Centre for homeless people near London Bridge Timetable: Mon-Sun: 8.30am -1.30pm Mon-Sun: Breakfast, lunch & showers Mon-Fri: 10.30am-11.30am & 12-1.00pm: Access to the internet Mon-Thurs: 9.30am-1.30pm Housing & Welfare Advice Mon & Wed: 10am-10.45am Clothing Store (by ticket only) Mon & Thurs: 9am-12pm Nurse Tues 10am-11.30am Mental Health Surgery Wed 9.30am-12pm: Welfare Advice for Migrants & Asylum Seekers Appointments for accommodation must be booked on a Friday morning at 10am – 020 7403 1931 – option 1.

Mental health, Bathroom/showers, Free food, Medical/health, Tenancy support, Step-free, Financial advice, Laundry, Internet access

Waterloo Legal Advice Service

Waterloo Action Centre, 14 Baylis Road

SE1 7AA

Phone: 020 7261 1404

Covers children, crime, domestic violence, education, employment, family, housing, immigration etc. Written advice, casework, initial advice and form-filling.

Counselling, Legal advice, Tenancy support, Accommodation/housing

Working Chance

Monday-Friday: 9am-6pm

Supports women with criminal convictions and those leaving the care system into sustainable, quality employment. Help with CV writing, interviews and disclosing convictions.

Advocacy, Counselling, Education/training, Tenancy support, Financial advice

Zacchaeus 2000 Trust (Z2K)

Fourth Floor, 80 Petty France

SW1H 9EX

Phone: 0207 259 0801

Monday-Friday: 10am-4pm (advice, by appointment)

We are a leading anti-poverty charity working to end UK poverty through providing expert frontline advice and representation services and campaigning for change. Zacchaeus 2000 Trust can provide: Advice and representation to those in debt with essential household bills (ie, council tax, rent and fuel bills); support with housing issues and benefit issues; disability benefits tribunal representation. Appointments by referral only, see website for self-referral form.

Tenancy support, Legal advice, Financial advice, Benefits/welfare advice