Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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February – March 2026 : Progress READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Notre Dame Refugee Centre

Maison Pierre Chanel, 16 Leicester Square

WC2H 7LE

Phone: 020 7440 2669

Friday: 10:30am-1:30pm (immigration advice - 0207 440 2669)

Immigration advice for refugees & asylum seekers.

Legal advice

Off Centre

Unit 7: The Textile Building, 29a – 31a Chatham Place

E9 6FJ

Phone: 020 8986 4016

Wednesday & Friday: 10am-6pm (counselling, advice & psychocial services)
Monday, Tuesday, Thursday: 10am-8pm (counselling, advice & psychocial services; LGBTQ group on Thurs)

Counselling, therapy, advocacy, advice and psychosocial service for young people aged 11-25 who live, work or study in Hackney. Services are free, confidential and aimed at helping Hackney's young people to have greater control over emotional and practical issues including sexuality; bereavement; violence; depression; accommodation; college; stress; abuse; family breakdown; self-harm; anger; neglect; identity and more.

Counselling

OK Rehab

48B Gun Street

E1 6AH

Phone: 0800 326 5559

OK Rehab specialises in addiction treatment. Help is available via both inpatient and outpatient treatment providers. We also work with clinics that are able to facilitate treatment taking place in your own home, who are able to provide professional intervention and home detoxification. At OK Rehab, our aim is to help individuals break free from the shackles of addiction and find a treatment that’s ideally suited to their needs. This treatment is applicable for drug addiction, alcoholism and process/behavioural addictions. OK Rehab is able to locate addiction treatment that’s tailored to your needs. We work in partnership with over 140 treatment providers across the UK and abroad. When you contact us, you discover a wealth of knowledge about the potential pros and cons of each treatment type for your particular needs. Contact us today to find out how we can help. Below, we list a variety of ways we are able to assist you or your loved one in seeking out effective addiction treatment: - An over-the-phone assessment to determine if you require addiction treatment - Access to over 140+ clinics across the UK and abroad -Advice relating to outpatient, residential and home detox services - Access to detox clinics regulated by the Care Quality Commission (CQC) - Fast access to emergency detox treatment, is appropriate - Access to professional interventionists across the UK - Advice by staff members who are themselves in recovery - Information on both private and statutory funded addiction treatment providers

Advocacy, Counselling, Drugs workers, Alcohol workers

Olallo Services

Phone: 020 7370 6020

Care and support for rough sleepers suffering from tuberculosis.

Medical/health

One Roof

Old Diorama Arts Centre (ODAC), Regent's Place, 201 Drummond Street

NW1 3FE

Phone: 0207 383 0727

Fridays at ODAC are One Roof Programme days, offering a morning and afternoon creative workshop every week, with a diverse and ever-evolving series of sessions. One Roof producers will be on hand for 1:1 mentoring and advice sessions, and an open-door approach to visitors who just want to pop in for a chat and a cuppa. You can sign up to the whole term or specific classes. Sign up for a term or a class on the website listed above.

Creative classes, Education/training

One Third

174 Balaam Street

E13 8RD

Phone: 07746445707

Saturday: 5pm-6pm (hot food and refreshments, Ilford area)
Map Website: http://

Aims to provide warm meals and refreshments to the homeless and less privileged in the east London area. The long-term vision is to become a support arm for the less privileged in our society and get people back on their feet.

Open Cinema (National)

Somerset House, South Wing, Strand

WC2N 1LA

Phone: 020 3287 8373

Community cinemas and filmmaking for homeless and excluded people. At venues across UK, Ireland and Finland. Choose films, make films, meet the experts.

Free food, Leisure facilities

Open Door Meal

St James the Less Parish Centre, Thorndike Street, Nr Moreton Street

SW1V 2PT

Phone: 020 7630 6282

Friday: 7pm-9pm (2nd and 4th weeks of the month.)

Two-course hot meal.

Free food

Order of Malta Soup Kitchen

Crypt of St James's Spanish Place Church, 22 George St

W1U 3QY

Thursday: 7:45pm-9pm
Wednesday: 6:15am-7:45am (breakfast club, Challoner Room, 24 Golden Square W1F 9JR)
Thursday: 7:30pm-9pm (café, St James’s, Spanish Place, W1U 3QY)

Hot food, free food, some clothing.

Clothing store, Free food

Our Forgotten Neighbours

Monday: 2pm-5pm (Chiswick High Road, across from the Health Centre, W4)
Thursday: 5pm-6pm (Toynbee Hall, Commercial Street, E1)
Friday: 2pm-3pm (Lidl Seven Sisters Road, Finsbury Park, N4)

Soup kitchen with food and toiletries services for refugees.

Free food

Our Lady of Hal

165 Arlington Road, Camden Town

NW1 7EX

Phone: 020 7485 2727

Tuesday, Wednesday, Friday, Saturday: 12:45pm-2pm

Parish church serving the people of Camden.

Free food

OUR LADY OF THE ASSUMPTION & ST GREGORY

10 Warwick St, Piccadilly Circus

W1B 5LZ

Phone: 020 7734 9313

Wednesday: 6:30am-10:30am

Wednesdays 6.30am-10.30am showers, toiletries and clothes.

Bathroom/showers, Clothing store

Plumstead Community Law Centre

36 Wellington Street, Woolwich

SE18 6PE

Phone: 020 8854 8848

Monday: 11am-12:30pm (drop in – employment advice, 36 Wellington St, SE18 6PF)
Tuesday: 10am-1pm (phone advice – employment & benefits)
Thursday: 10am-12pm (phone advice – immigration)

Advice, casework & representation for welfare benefits, employment and immigration matters for people who live, work or study in Greenwich. Works closely with other local social welfare agencies. Outreach services at other venues.

Creative classes, Legal advice

Positive East

159 Mile End Road, Stepney

E1 4AQ

Phone: 020 7791 2855

Monday-Friday: 10:30am-5pm

Pre-Covid-19 did HIV testing. Still offers Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV in E London. Option 1 psychological help. Option 2 advice line on housing & benefits. Option 3 sexual health questions. Please see website for full list of services operating during the Covid-19 pandemic.

Mental health, Advocacy, Creative classes, Careers advice, Counselling, Internet access, Medical/health, Outreach workers, Sexual health

Praed Street Project

c/o Jefferiss Wing, St Mary's Hospital, Praed Street

W2 1NY

Phone: 020 3312 6629

Monday, Tuesday, Thursday: 9am-6:30pm
Friday: 9am-4:30pm
Wednesday: 12pm-4pm

Outreach for women who work in the sex industry, on the streets and in working flats. Clinic-based STD services Monday to Friday. Advice on sexual health, support and info on sex work, the law, drugs, housing, HIV, self-defence/ safety, and to meet other women. Drop in or phone. Clinics by appointment. Outreach at your flat or sauna: 020 3312 1549.

Drugs workers, Medical/health, Legal advice

Praxis

Praxis Community Projects, Pott Street, Bethnal Green

E2 0EF

Phone: 020 7729 7985

Wednesday: 2pm-5pm (Immigration advice: call 020 7749 7605)
Thursday: 10am-1pm (Immigration advice: call 020 7749 7605)
Wednesday: 9am-5pm (Drop-in: second Wed of the month)

Praxis provides expert support to migrants and refugees in the UK. Its mission is to deliver direct services, i.e. legal advice and holistic welfare support; work together with other services in the UK to support service users; campaign for systemic change. You can visit the drop-in clinic at the above address for free immigration advice. To visit you must be experiencing homelessness or on a very low income living in Tower Hamlets or Hackney (or you have no fixed address). Drop-in clinics run on the second Wednesday of the month.

Legal advice, Financial advice

Providence Row

The Dellow Centre, 82 Wentworth Street

E1 7SA

Phone: 020 7375 0020

Monday-Friday: 9am-3:30pm (needle exchange - closed 12.30–1.30pm)
Monday: 10am-11:30am (men's group)
Monday: 2pm-3pm (yoga)
Tuesday: 9:30am-12:30pm (homeopathy)
Tuesday: 11:30am-12:30pm (relaxation skills)
Tuesday: 2pm-3:30pm (women's group)
Wednesday: 11:30am-1pm (peer support, addictions)
Thursday: 11am-1pm (art & wellbeing)
Friday: 10am-11:30am (Breaking Free Online- computer assisted therapy)
Friday: 10am-11:30am (self-harming support group)
Monday: 1:30pm-3:30pm (mental health drop-in)

Helps people of all backgrounds to an independent and fulfilled life away from homelessness & exclusion. They address not only users' immediate needs, but also the underlying issues and causes of their homelessness and exclusion. Download the timetable for their learning and wellbeing programme (https://bit.ly/2FXNYor). Most of their facilities are step-free. Services in Romanian and Polish.

Mental health, Art classes, Creative classes, Bathroom/showers, Careers advice, Counselling, Drugs workers, Education/training, Free food, Internet access, Needle exchange

Quaker Homeless Action/Quaker Open Christmas

Admin: PO Box 7105, Poole, Dorset BH15 4DQ, Winter shelter: The American Church, 79A Tottenham Court Road,

W1T 4TD

Phone: 07833 123155

Winter Shelter:
23 December to 30 December
Monday: 3pm-9am
Tuesday-Monday: 9am-9am Open 24 hours. 3pm on 23 December until 10am on 30th December. There will be hot food and drinks, clothing, entertainment, mobile library, hairdressers, a food bank, showers, and all sorts of other services and resources available.
Monday: 11:30am-12:30pm (mobile library, 3rd week of month, Manna Centre)
Tuesday: 7pm-7:30pm (mobile library, alt. weeks at Lincoln’s Inn Fields)
Saturday: 10am-4pm (mobile library: The Passage, 10am–10.30am; The American Church, 11.15am–12pm; St Giles in the Fields, 2pm–4pm)

Quaker Homeless Action runs mobile libraries. The Christmas Shelter (24 beds, dry) provides breakfast and supper for up to 75. It closes at 10pm except for those who have been given a bed. Self referrals and referrals from Islington Outreach Forum agencies (inc. Islington DAAT, Whitaker Centre, Pilion Trust, New Horizon, Focus and Angel Drug Services) or others that can provide ongoing support. Phone to check vacancies.

Accommodation/housing, Advocacy, Alcohol workers, Art classes, Barber, Creative classes, Bathroom/showers, Bedding, Clothing store, Drugs workers, Free food, Foot care, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Leisure facilities

Quaker Social Action

17 Old Ford Road

E2 9PJ

Phone: 02089835030

The American Church
Tuesday: 10:30am-12:30pm
Lincolns Inn field
Wednesday: 5:30pm-8:30pm
St Giles in the field
Saturday: 9:30am-12:30pm

Quaker Social Action run a community library. ~TuesdaysTurn a Corner: mobile community library at The American Church, near Goodge Street, at 10.30am-12.30pm ~Wednesday: Turn a Corner: mobile community library at Lincoln’s Inn Fields, near Holborn on Wednesdays at 5.30pm-8.30pm ~Saturday: Turn a Corner: mobile community library at St Giles in the Fields, near Tottenham Court Road on Saturdays at 9.30am-12.30pm Providing books to everyone for free (no need to return) as well as reading glasses. Also, Tuesdays: Cook Up: free to use kitchen space in Islington, bi-weekly by appointment.

Queen Mary Legal Advice Centre

Legal Advice Centre, School of Law, Mile End Road

E1 4NS

Phone: 020 7882 3931

Monday-Friday: 9am-5pm (remote appointments)

By appointment only; term-time only. Asylum, domestic violence, employment, family issues, immigration, LGBT hate crime etc. Pink law gives free advice to the LGBT community. Please leave a brief message for a reply within 3 days. Opening times: 9-5pm Monday to Friday, with drop in clinic - NOW OFFERING REMOTE APPOINTMENTS DUE TO COVID-19.

Legal advice

Queer Homelessness Recovery Group

The LGBTIQ+ Centre, 52 Lant Street

SE1 1RB

Wednesday: 1:30pm-4pm

Get help and advice with practical and peer support following a period of homelessness. Support with bills, house search and settling into a new environment.

Accommodation/housing, Financial advice

Rape Crisis South London/Rape and Sexual Abuse Support Centre

PO Box 383, Croydon

CR9 2AW

Phone: 0208 683 3311

Monday-Friday: 10am-6pm (office)
Monday-Sunday: 12pm-2:30pm (helpline, 365 days a year)
Monday-Sunday: 7pm-9:30pm helpline, 365 days a year)

Helpline: 0808 802 9999 All woman independent organisation supporting women and girls aged 14+ who have been raped or sexually abused at any time in their lives and who live and/or work in south London. Face-to-face counselling in Croydon, Kingston, Bexley and Southwark, Freephone National Rape Crisis Helpline, advocacy for women/girls who have reported or are considering reporting to the police, and an outreach worker specialising in homelessness and prostitution.

Advocacy, Counselling, Outreach workers

Recovery Intervention Service Ealing-Southall (RISE)

Saluja Clinic, 36A Northcote Avenue, Southall

UB1 2AY

Phone: 020 8843 5900

Monday-Wednesday: 9am-5pm
Thursday: 9am-7pm

Free and confidential service for people in Ealing provides assessment and short-term treatment, and helps individuals to access other support services. Helps people break a cycle of addiction to heroin, cocaine and new psychoactive substance, and alcohol. Specialist health care interventions, talking therapies, medication, community or residential detox and rehab. Get your key worker to refer you.

Alcohol workers, Drugs workers, Counselling

Redbridge Assessment Centre

16 York Road, Ilford

IG1 3AD

Phone: 020 8911 7470

Sunday-Thursday: 7:30am-8:45am
Friday & Saturday: 7:30pm-9:15am
Monday-Friday: 9:30am-5pm (office hours)

Services only for people staying at the shelter. Some classes for residents and ex-residents only - ring first. Referral only from Redbridge Housing Team.

Accommodation/housing, Alcohol workers, Art classes, Bathroom/showers, Bedding, Clothing store, Drugs workers, Education/training, Internet access, Luggage storage, Medical/health, Leisure facilities

Refettorio Felix at St Cuthbert's Centre

The Philbeach Hall, 51 Philbeach Gardens, Earl’s Court

SW5 9EB

Phone: 020 7835 1389

Monday-Friday: 12pm-2pm (lunch service)
Tuesday-Friday: 12pm-3pm (Glass Door caseworker – first come, first served)
Monday: 11am-2pm (Age UK adviser)
Tuesday: 12pm-2pm (Age UK Lunch Club – reserved seats at regular lunch service)
Wednesday: 12pm-2pm (NHS nurse)
Tuesday: 12pm-3pm (RBKC Council drop-in)

Dental health adviser once a month Community Counselling Psychotherapy Service (CCPS): CCPS provides free face-to-face individual counselling and psychotherapy. This is available through internal referral.

Free food, Mental health, Counselling, Internet access, Medical/health, Tenancy support