Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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February – March 2026 : Progress READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Samaritans (Ilford & Redbridge)

8 Mildmay Road, Ilford, Essex

IG1 1DT

Phone: 020 8553 9900

Thursday: 10:30am-9pm
Tuesday: 7am-10am
Tuesday: 5pm-9pm
Wednesday, Friday, Saturday: 8pm-9pm
Sunday: 8am-10:30am
Monday: 10:30am-7:30pm

Available to see callers face to face until 21:00. Please call in advance to ensure that they are available to see you. The branch is sometimes open at other times as well. Please call for details. Calls to the number will always be answered 24/7.

Counselling

Samaritans (inner SW London)

53-55 Felsham Road

SW15 1AZ

Phone: 020 8789 9121

Monday-Friday: 10am-12:30pm
Monday-Friday: 2:30pm-7pm

You are welcome to talk to a Samaritan volunteer face to face; however, to guarantee that one will be available, please phone and arrange an appointment on 020 8789 9121. Private, safe and non-threatening environment. They will give you the time and space to work through your problems or difficulties in complete confidence.

Counselling

Samaritans (Kingston-Upon-Thames)

2 Wheatfield Way, Kingston upon Thames

KT1 2QS

Phone: 116 123 (freephone)

Monday-Sunday: 7:30am-9:30pm

A a short walk from Surbiton station. Speak in confidence to a trained volunteers about whatever is on your mind. The service is free.

Counselling

Samaritans (Lewisham)

1-5 Angus Street, New Cross

SE14 6LU

Phone: 020 8692 5228

Monday: 3pm-9pm
Tuesday & Friday: 7pm-9pm
Wednesday, Thursday, Saturday, Sunday: 8am-9pm

Visitors welcome. You don't need an appointment to speak in confidence to a trained volunteers about whatever is on your mind. It is best to telephone the branch for an appointment first. The service is free.

Counselling

Samaritans (North London)

Shaftesbury Hall, Herbert Road

N11 2QN

Phone: 020 8368 6789

Monday, Tuesday, Sunday: 10am-1pm
Monday: 4pm-9pm
Tuesday: 7pm-9pm
Wednesday: 1pm-4pm
Wednesday: 6:30pm-9pm
Thursday: 1pm-9pm
Friday: 6pm-9pm
Saturday & Sunday: 5pm-9pm

To speak to a trained Samaritan in person in the branch, please call 020 8888 6540 and leave a message. A trained Samaritan will call you back to arrange an appointment.

Counselling

Samaritans (Watford)

Milly Apthorp House, 45 St John's Road, Watford, Herts

WD17 1QL

Phone: 01923 233 333

Monday & Sunday: 7:30pm-9pm
Tuesday-Thursday: 9am-9pm
Saturday: 9am-4pm
Wednesday: 11am-9pm
Friday & Sunday: 9am-11am

Visitors welcome to come and talk through their problems. Appointment not necessary but advisable to phone first to make sure someone will be available.

Counselling

Sangam Association of Asian Women

210 Burnt Oak Broadway

HA8 0AP

Phone: 020 8952 7062

Monday-Friday: 9:30am-5pm
Saturday: 9am-1pm

Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes.

Accommodation/housing, Creative classes, Counselling, Debt advice, Education/training

SanKTus Welfare Project

4 Lady Margaret Road, Kentish Town

NW5 2XT

Phone: 020 7485 9160

Sunday: 3pm-4:30pm (showers and clothes available)
Wednesday: 2pm-3:30pm (afternoon tea with sandwiches and refreshments)

Phone or email sanktus.welfare@gmail.com for details of Tai Chi, yoga and craft sessions, welfare advice etc.

Creative classes, Bathroom/showers, Clothing store, Free food, Art classes, Leisure facilities

Santé Project

Training Link, 54-56 Phoenix Road

NW1 1ES

Phone: 020 7482 2903

Advocacy and befriending for vulnerable refugees and asylum seekers. Download a referral form from the website.

Selby food hub

Selby Centre, Selby Road, Tottenham

N17 8JL

Tuesday: 2pm-4pm
Thursday: 5pm-8pm

Offering a food bank for non-perishable foods and sometimes other food donations.

Free food

Seventh Day Adventist Church (Stoke Newington)

Yoakley Rd

N16 0BD

Phone: 020 8800 8422

Wednesday: 12:15pm-1:30pm (open door drop-in)
Sunday: 7pm-7:30pm (Lincoln’s Inn Fields)

Severe Weather Emergency Protocol

When the weather dips to zero degrees, severe weather emergency protocols (SWEP) are activated, and bed spaces will be available for rough sleepers in all parts of London. Referrals can be made via the St Mungo's outreach team via www.streetlink.org.

Shelter (London Public Advice Line)

Phone: 0344 515 1540

Monday-Friday: 9am-12:30pm
Monday-Friday: 2:30pm-6pm
Tuesday & Friday: 10am-1pm (drop-in, 71 Camden High Street, Camden)
Wednesday & Thursday: 10am-1pm (drop-in, 385 North End Road, Hammersmith & Fulham)

For people (aged 25+) in need of advice, support and guidance with housing, benefit and debt problems. For people under the age of 25, call: 0330 053 6091. Lines are open Monday-Friday 9:30am – 5pm.

Debt advice, Benefits/welfare advice

Shower Box

Friday: 11am-2pm (Behind the Barking Learning Centre Access via Axe Road, Barking, IG11 7FS, next to Axe Street Service Road Car Park)
Saturday: 10am-2pm (St Giles-in-the-Fields, 60 St Giles High St, London, WC2H 8LG)

Free shower, food and other supplies.

Bathroom/showers, Free food

Shree Jalaram Mandir Homeless Sewa

Opposite Police Station, Agar Street

WC2N 4JP

Phone: 07939 434084

Tuesday: 6:30pm-7pm (Lincoln's Inn Fields)
Wednesday: 7:30pm-8pm (Temple station)
Friday: 6pm-6:30pm (Strand, nr Charing X)

Free hot (pizza, samosas, rice and curry, baked pasta) and cold (cheese salad sandwiches, cakes, crisps, chocolates, pop corns, fresh fruit's, vegetables, groceries etc.) food, including hot and cold drinks, warm clothing, bedding (e.g. sleeping bags, blankets, duvets etc.) and toiletries Friday evenings, 6:30 pm - 8:30 pm

Free food

Simon Community

129 Malden Road, Kentish Town

NW5 4HS

Phone: 07442 306000

Monday, Wednesday, Friday: 7:15am-7:30am (tea run: 7.15 Arundel St, Temple; 7.30 Agar St, Strand)
Thursday: 8:30pm-1:30am (soup run: Duke's Rd/Euston; Temple; under W'loo Br, behind NT)
Sunday: 1:30pm-3:30pm (street cafe: St Giles, nr Centrepoint)
Winter shelter:
01 January to 31 March
Monday-Sunday: 7pm-8am
01 January to 31 March
Monday, Wednesday, Friday: 9:30pm-11:30pm (street work)

Outreach support out on the streets, taking food and support to their homeless guests in central London. Mobile outreach to Covent Garden and the Strand on Tues, Weds and Thursday evenings and they can be found at the Edith Cavell statue outside St Martin in the fields at 9.30pm. Hot drinks, food, sleeping bags, toiletries and clothes available on request.

Free food, Clothing store, Outreach workers

Single Homeless Project

Phone: 0204 509 8300

Monday-Sunday: 9am-5pm

A range of services mostly open to people who have been referred from their local council. To discuss referral, call 020 7520 8660. Support for people at risk of homelessness and there are also services for people in recovery from substance use.

Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support

Smart Works

Phone: 020 7288 1770

UK-wide charity offering free career coaching, interview clothing and interview preparation support to all women who are unemployed or on a zero-hours contract. To access the Smart Works service, you will need to be referred by an organisation currently supporting you. Such as Job Centres, mental health charities, women’s refuges, homeless shelters, the prison service, NHS providers, youth organisations and the education system. To request a referral, share this link with your supporting organisation: www.smartworks.org.uk/what-we-do/get-support

Clothing store

Sock Mob

Aim to befriend the homeless and hand out socks. See website for next mob.

Clothing store

Soho NHS Walk-In Centre

1 Frith Street

W1D 3HZ

Phone: 020 7534 6500


Monday-Friday: 8am-8pm
Saturday & Sunday: 10am-8pm (and Bank Holidays - closed on Christmas Day)

Walk-in service led by nurses, physiotherapists and paramedics that have developed the skills and knowledge to assess, diagnose and treat minor conditions and illnesses. Practitioners will be able to assess, diagnose and treat a number of acute minor illnesses and manage acute wounds via this service. They are able to prescribe medications where required. Can help with: Sprains and strains; Wound infections; Minor abdominal discomfort; Minor skin conditions; Minor burns; Ear problems; Sore throat; Emergency contraception. The service is open to people of all ages including children over 16 years; those travelling from outside the UK (EU residents should bring their European Health insurance card); those not registered with a GP​​​​. Opening times: Monday to Friday: 8am - 8pm Saturday to Sunday: 10am - 8pm Bank holidays: 10am - 8pm (Closed on Christmas Day)

Medical/health, Sexual health

Solace

Phone: 0808 802 5565

Monday-Friday: 10am-4pm
Tuesday: 6pm-8pm

Solace provides safe refuge and move-on accommodation to hundreds of women and children made homeless through domestic or sexual abuse. Support is provided to ensure women and children are safe and their core needs are met in relation to finances and welfare benefits, housing, legal matters, immigration issues, health, education, training and employment.

Accommodation/housing, Careers advice, Counselling, Financial advice, Legal advice, Medical/health, Tenancy support

South West London Law Centres

41-42 Keeley Road, Croydon

CR0 1TF

Phone: 020 8767 2777

Monday-Friday: 9:30am-5pm (reception: 0208 767 2777. Leave a message if you can't get through)

Provides free and independent legal advice on social welfare issues including housing, debt, immigration and employment. Access the support you need on the page: swllc.org/get-advice

Legal advice

Southwark Day Centre for Asylum Seekers

Tuesday: 12:30pm-5pm (drop-in - lunch, advice, creche, ESOL, gardening, wellbeing)
Wednesday: 11am-2:45pm (Baptist Ch, 121 Peckham Pk Rd, ​SE15 6SX)
Thursday: 1pm-5pm (​St Mary Newington, Kennington Pk Rd, SE11 4JH)

Drop-in centre for asylum seekers and refugees. Advice on housing, health, education, training and employment. Gardening club. Group therapy. Find centres here: sdcas.org.uk/visit-our-centres

Mental health, Accommodation/housing, Clothing store, Education/training, Free food, Medical/health, Leisure facilities

SPEAR

89 Heath Road, Twickenham

TW1 4AW

Phone: 0208 288 6506

Monday-Friday: 9:30am-5pm

Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence. A number of services and resources are listed on the website.

Accommodation/housing, Alcohol workers, Creative classes, Drugs workers, Outreach workers, Tenancy support, Signposting to other services

Spectra

Phone: 0203 322 6920

Health and wellbeing, led by lived experience. Supporting people and communities across London through lived experience, care and connection. Programmes provide: HIV testing, prevention and sexual health outreach; Casework and advocacy for sex workers; Casework and health advocacy for trans and gender diverse people; Groupwork and social supports for trans and gender-diverse people; Young people’s groups and support; Peer support for people living with HIV; Counselling for LGBTQ+ adults and young people. Numerous locations across London. See the website for services.

Mental health, Counselling, Education/training, Outreach worker links, Outreach workers, Sexual health