Advice lines on family and criminal law, immigration & asylum, sexual harassment at work law. See website for times and days. Please see website for more details. NB: women-only service.

Rolling winter night shelter. Referrals ONLY, through a number of organisations and charities listed on the website here: robes.org.uk/get-help-now. 18+, 35 bed spaces, low support needs.

Please call to speak with one of our volunteers about whatever is on your mind.

Call to speak to one of our volunteers. You can also call to arrange a face-to-face chat with somebody from the Samaritans team.

You can talk to a Samaritan volunteer in a private, safe environment over the phone

Speak on the phone in confidence to a trained volunteer about whatever is on your mind. The service is free.

Talk to a Samaritan in complete confidence on 0330 094 5717.

A supportive chat available when you need it. Call 0330 094 5717 to speak to a volunteer.

Speak over the phone or call to arrange a face-to-face talk. Availability pending.

Please call 116 123 for more details about the service available to you in Ilford.

You are welcome to talk to a Samaritan volunteer face to face, pending availability. Please phone on 0330 094 5717. You can also talk through whatever is on your mind by phoning the number. Private, safe and non-threatening environment. They will give you the time and space to work through your problems or difficulties in complete confidence.

Providing emotional support on the phone for anyone who is struggling to cope. Speak in confidence to trained volunteers about whatever is on your mind. The service is free.

Pre-book an appointment to talk face-to-face. The service is free. Call 07871 297102

To speak to a trained Samaritan in person in the branch, please call 020 8888 6540 and leave a message. A trained Samaritan will call you back to arrange an appointment.

Visitors welcome to come and talk through their problems. Appointment not necessary but advisable to phone first to make sure someone will be available.

Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes. Check the website or email for more information. Closed Mondays and weekends.

For people (aged 25+) in need of advice, support and guidance with housing, benefit and debt problems. For people under the age of 25, call: 0330 053 6091. Lines are open Monday-Friday 9:30am – 5pm.

A range of services mostly open to people who have been referred from their local council. To discuss referral, call 020 7520 8660. Support for people at risk of homelessness and there are also services for people in recovery from substance use.

Provides free and independent legal advice on social welfare issues including housing, debt, immigration and employment. Access the support you need on the page: swllc.org/get-advice

Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence. A number of services and resources are listed on the website.

Health and wellbeing, led by lived experience. Supporting people and communities across London through lived experience, care and connection. Programmes provide: HIV testing, prevention and sexual health outreach; Casework and advocacy for sex workers; Casework and health advocacy for trans and gender diverse people; Groupwork and social supports for trans and gender-diverse people; Young people’s groups and support; Peer support for people living with HIV; Counselling for LGBTQ+ adults and young people. Numerous locations across London. See the website for services.

Spires’ rough sleepers drop-in service runs four days a week and is open to anyone who is homeless or at risk of homelessness. Warm food & drinks will be provided, while key workers will be on hand to offer advice and support and assess individual’s needs and housing requirements.

Drop in or phone, or refer yourself at stlukes@cgl.org.uk. Treatment options to support you include: One-to-one support sessions with a recovery worker; Group work; Peer support; Personalised treatment plan; Advice on keeping safe; Medication assisted treatment, including Buvidal; Testing for blood-borne viruses such as hepatitis C and B, and HIV; Emotional support and counselling; Onward referrals to a range of specialist services Criminal justice support services; Access to different detox and rehab options; Education, training and employment advice. Opening times: Monday: 09:30 – 12:30, 13:00 - 17:00 Tuesday: 09:30 – 12:30, 13:00 - 19:30 Wednesday: 13:00 – 17:00 Thursday: 09:30 – 12:30, 13:00 - 19:30 Friday, women only: 09:30 – 12:30 Friday, open to all: 13:00 – 17:00

Run a Legal Drop-In on Thursday evenings, 6pm. Free legal advice on a variety of issues ranging from housing to personal injury. We offer advice on possible causes for action, and where you can get help.