Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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April – May 2026 : Working together READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services in Nationwide"
POhWER

Phone: 0300 456 2370

Monday-Friday: 8am-6pm

Pohwer is a charity providing information, advice, support and advocacy to people who experience disability, vulnerability, distress and social exclusion. The advocacy service can assist people who need help with understanding care reviews, change of accommodation or serious medical treatment. Phone or email pohwer@pohwer.net, or send the word ’pohwer’ with your name and number to 81025. Make a self-referral to one of our services here: www.pohwer.net/make-a-referral

Advocacy, Counselling, Medical/health

Prisoners' Advice Service (PAS)

PO Box 46199, EC1M 4XA

Phone: 020 7253 3323

Monday-Friday: 9:30am-5:30pm
Monday, Wednesday, Friday: 10am-5pm (advice line, closed 1pm–2pm)

Free legal advice and support to adult prisoners in England and Wales through a telephone advice line, letters clinic and legal outreach sessions. Call the advice line on 020 7253 3323 Line open Monday, Wednesday and Friday. 10:00am to 12:30pm and 14:00 to 16:30. The Freephone Service for Women Prisoners is 0800 024 6205, open Tuesdays 10:00am to 12:30pm.

Advocacy, Legal advice

Rape Crisis (England & Wales)

Phone: 0808 500 2222

Monday-Sunday: 12pm-2:30pm
Monday-Sunday: 7pm-9:30pm

Basic information so survivors of sexual violence and abuse can access the relevant services in England and Wales. Rape Crisis also has 36 member centres across England and Wales providing free, local and specialist support (such as counselling and advocacy) for victims and survivors of all forms of sexual violence and abuse. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland. Call the free 24/7 support line: 0808 500 2222

Advocacy, Counselling, Medical/health, Sexual health, Legal advice

Re-Solv

Philanthropy House, Priestly Court, Staffordshire Technology Park, Stafford

ST18 0LQ

Phone: 01785 810762

Monday-Friday: 10:30am-4pm (helpline - not public holidays)

Information about solvent abuse (i.e. gases, aerosols, nitrous oxide (‘laughing gas’), poppers, petrol, glues, solvents and other volatile substances). Good leaflets and connections to local services. Also has resources for children and family. Phone line open Monday – Friday, 10am – 4pm, except bank holidays.

Advocacy, Counselling, Drugs workers, Outreach worker links

Release (drug & legal helpline)

Phone: 020 7324 2989

Monday-Friday: 11am-1pm (drugs helpline - 0845 4500 215)
Monday-Friday: 2pm-4pm (drugs helpline)

Specialist advice on drugs, drugs law and harm reduction. Information on your rights on arrest. Complete the web form, ring or email ask@release.org.uk Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Advocacy, Legal advice

Respond

Phone: 020 7383 0700

Thursday: 10am-4pm (helpline)

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Services include psychotherapy, advocacy and training. Phone or email admin@respond.org.uk.

Mental health, Advocacy, Counselling, Medical/health, Education/training

Rethink

Phone: 0808 801 0525

Monday-Friday-Friday: 9:30am-4pm (helpline)

Advice, services and support groups for people affected by mental illness. Advice on employment, healthcare, services, etc for people affected by mental illness, including special BME services. Phone, or email info@rethink.org. Advice helpline is normally open 9.30am - 4pm, Monday to Friday, excluding Bank holidays, on 0808 801 0525.

Mental health, Accommodation/housing, Advocacy, Counselling, Education/training

Royal British Legion

Phone: 0808 802 8080

Monday-Sunday: 8am-8pm (helpline)

Delivers information, advice and support to members of the British armed forces, reservists, veterans and their families across the UK. Visit one of their centres, phone or use their online resources to find out more. Phone line open 8am to 8pm, 7 days a week

Accommodation/housing, Advocacy, Creative classes, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support, Benefits/welfare advice, Mental health

Safecall

National

Phone: 116 000

Monday-Sunday: 8am-12am (call or text, open 24hours)

Free, confidential support to young people who are away from home, thinking of leaving or feel trapped in an unsafe situation. Safecall is here to listen when you’re ready to talk. 1-2-1 chat service for young people. Safecall can support you through the free helpline by phone or text on 116 000. Helpline is available every day between 10am – 10pm by text, and 10am – 5pm by phone call.

Counselling

Salvation Army – Family tracing

Phone: 020 7367 4747

If you have lost touch with someone (family or friends), you can begin your search here. Phone, write or email family.tracing@salvationarmy.org.uk. Provide your full name, DOB and address, and the following information about the person you are looking for: their full name, DOB, relationship to you and why you are out of touch.

Samaritans (National Helpline)

National

Phone: 116 123

Monday-Sunday: 12am-12am (helpline open 24hrs, 365days a year)

Whatever you're going through, free and condiential mental health support. You can take things at your own pace, they will listen carefully and talk things through on a confidential basis.

Counselling

SANE

Phone: 0300 304 7000 (SANEline)

Monday-Sunday: 4pm-10pm (SANEline)

We believe that no-one affected by mental illness should face crisis, distress or despair completely alone. Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi & Urdu as well as English. Callback service: 0300 124 7900

Mental health, Counselling

Survivors of Bereavement by Suicide

Phone: 0300 111 5065

Monday-Sunday: 9am-7pm

Support for people over 18 bereaved by suicide. Phone or email or visit the website to find your nearest group.

Counselling, Mental health

The Hepatitis C Trust

72 Weston Street, London

SE1 3QG

Phone: 020 7089 6221

If you want emotional support, information or have a question about hepatitis C, call the helpline, open Monday to Friday, 10:30am – 4:30pm. All helpline staff and volunteers have personal experience of hepatitis C diagnosis and treatment.

The Loss Foundation

Phone: 0300 200 4112

Support for those that have lost loved ones to cancer. Free support groups and therapy. Visit website to find out the date of their next group near you.

Advocacy, Counselling

The Mix

Monday-Sunday: 11am-11pm (helpline & webchat)

Free connections to local and national services and sources of help for young people. Phone, text (85258) or email via the website.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Legal advice

Tourettes Action

Phone: 0300 777 8427

Monday & Tuesday: 6pm-8pm (leave a message outside these times and they will phone back)
Thursday: 9am-8pm (leave a message outside these times and they will phone back)

Help and support for people (including children and young people) with Tourette's Syndrome. Phone or email help@tourettes-action.org.uk. Find out about diagnosis and support after diagnosis.

Advocacy, Counselling

Victim Support

Phone: 0808 1689 111

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0808 1689 111. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Counselling

Young Minds

Phone: 020 7089 5050

Young Minds makes sure all young people get the best possible mental health support and have the resilience to overcome life's challenges. Advice on mental health, medications and depression. Text SHOUT to 85258 (24/7 support).

Mental health, Counselling

Youth Access

1-2 Taylors Yard, 67 Alderbrook Road, London

SW12 8AD

Phone: 020 8772 9900

The website can put you in touch with local contacts for mental health counselling, advice and information. A huge range of services is available for you. Contact by phone (020 8772 9900), email (admin@youthaccess.org.uk) or via the website.

Mental health, Advocacy, Counselling, Outreach worker links