Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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February – March 2026 : Progress READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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The Listening Place

3 Meade Mews

SW1P 4EG

Phone: 020 3906 7676

By Appointment
Monday-Sunday: 9am-9pm

Providing free, sustained, support, by appointment for those who feel life is no longer worth living. There is no ‘drop-in’ or helpline service.

Mental health, Counselling

The Nehemiah Project

47 Tooting Bec Gardens, Streatham

SW16 1RF

Phone: 020 8773 7417

Monday-Friday: 9am-5pm

Nehemiah runs a residential recovery programme for men with a history of addiction; it is abstinence-based and the three-month therapeutic course is compulsory. Enquiries 020 8773 7417, option 1, or email referrals@tnp.org.uk

Accommodation/housing, Alcohol workers, Counselling, Drugs workers, Education/training, Ex-offenders

The Pilion Trust

60 Lough Rd , 39-41 North Road

N7 8FE

Phone: 020 7700 2498

Monday-Friday: 10am-5pm
Sunday: 2pm-5pm (outreach worker available at Margins, Union Chapel)

Works with people who have been affected by drugs, alcohol and mental health.

Mental health, Advocacy, Alcohol workers, Counselling, Drugs workers, Outreach worker links, Outreach workers

Turning Point South Westminster Drug and Alcohol Service

32a Wardour Street, Soho

W1D 6QR

Phone: 020 7437 3523

Monday-Friday: 10am-5:30pm
Saturday & Sunday: 11am-4:30pm

Help for people who are experiencing problems with drug use. Complimentary therapies.

Mental health, Counselling, Drugs workers, Needle exchange, Outreach worker links

Veterans Aid

40 Buckingham Palace Road, Victoria

SW1W 0RE

Phone: 020 7828 2468

Monday-Thursday: 8:30am-3:30pm (helpline)
Friday: 8:30am-1:30pm

Free helpline: 0800 012 68 67. On your first visit, staff will assess your problems so the right specialist help can be arranged.

Mental health, Accommodation/housing, Advocacy, Alcohol workers, Creative classes, Careers advice, Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Outreach worker links, Outreach workers, Legal advice

Waterloo Legal Advice Service

Waterloo Action Centre, 14 Baylis Road

SE1 7AA

Phone: 020 7261 1404

Covers children, crime, domestic violence, education, employment, family, housing, immigration etc. Written advice, casework, initial advice and form-filling.

Counselling, Legal advice, Tenancy support, Accommodation/housing

WDP - Westminster Drug Project

470-474 Harrow Road

W9 3RU

Phone: 020 7266 6200

Monday-Friday: 1pm-5pm (open access)

Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.

Accommodation/housing, Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach worker links, Outreach workers

Women @ the Well

54-55 Birkenhead St, Kings Cross

WC1H 8BB

Phone: 020 7520 1710

We offer nutritious lunch options alongside other basic needs such as shower and laundry facilities, weather-appropriate clothes and toiletries. Women can also book private one-to-one appointments with our In-House Support Team for casework.

Advocacy, Bathroom/showers, Counselling, Free food, Laundry, Sexual health

Working Chance

Monday-Friday: 9am-6pm

Supports women with criminal convictions and those leaving the care system into sustainable, quality employment. Help with CV writing, interviews and disclosing convictions.

Advocacy, Counselling, Education/training, Tenancy support, Financial advice

Against Forced Marriages

Phone: 0800 141 2994

Wednesday & Thursday: 10:30am-4:30pm

Confidential helpline to support people who fear being pressured into a forced marriage or are already in one. Information and support every step of the way. Advice in Urdu and English. Male victims are welcome to call. The helpline is FREE. Outside helpline hours, leave a message and you will be contacted. In an emergency, call 999.

Counselling, Legal advice

Alcoholics Anonymous

Phone: 0800 9177 650

Fellowship of people who help each other to recover from alcoholism. Call their national helpline free on 0800 9177 650 or email help@aamail.org, or enter your postcode to find your nearest support meeting.

Counselling

Anxiety UK

Phone: 03444 775 774 (infoline)

Monday-Friday: 9:30am-5:30pm

Advice and support people who suffer from anxiety. Phone the infoline or text 07537 416 905.

Mental health, Counselling, Drugs workers

Battle Against Tranquillisers

Phone: 0117 9663629

Monday-Friday: 10am-4pm (depending on staffing levels)
Monday, Wednesday, Friday: 5:30pm-7:30pm (depending on staffing levels))

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects. Calls to the helpline from a BT line cost 5p per minute on weekdays; calls from other service providers and mobiles may be more. You can also email support@bataid.org.

Advocacy, Counselling, Drugs workers

British Pregnancy Advisory Service

Phone: 08457 304030

Monday-Sunday: 9am-9am

Emergency contraception and termination advice. Calls to the Actionline (available 24/7) will be charged at a local rate.

Counselling, Medical/health

Campaign Against Living Miserably (CALM)

UK-wide

Phone: 0800 58 58 58

Monday-Sunday: 5pm-12am (open 365 days a year)

The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Helpline and webchat open 365 days a year, 5pm to Midnight.

Mental health, Counselling

Childline

Phone: 0800 11 11

Free, confidential helpline for young people. Great information on the website. If you need support now or want to talk privately, contact a counsellor for free.

Mental health, Advocacy, Counselling

Cocaine Anonymous (UK)

Phone: 0800 612 0225

Monday-Sunday: 10am-10pm (phoneline)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.

Counselling

Combat Stress

National

Phone: 0800 138 1619

Monday-Sunday: 12am-12am (24hr, 365 days helpline)

Confidential advice and support to veterans and their families. 07537 173 683 (textline)

Mental health, Counselling, Signposting to other services

Cruse Bereavement Care - National Helpline

Phone: 0808 808 1677

Monday & Friday: 9:30am-5pm (not bank holidays)
Tuesday-Thursday: 9:30am-8pm

The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Group, one to one and peer support; friendship support, practical support, listening, drop-in, phone helpline and more. MON, FRI: 9.30-5 TUE,WED,THU: 9.30-8 SAT, SUN: 10-2 ONLINE MESSAGE CHAT ALSO AVAILABLE: MON-FRI: 9AM-9PM

Counselling

Dr Kershaw’s Hospice

Turf Lane, Royton, Oldham, Greater Manchester

OL2 6EU

Phone: 0161 624 9984

Monday-Sunday: 9am-9am

The UK's first 'homeless-friendly' hospice. 24-hour helpline: 0161 785 5635. "Dr Kershaw’s Hospice provides specialist palliative care for adults with non-curable, life-limiting illnesses in a peaceful and homely environment. Our healthcare focuses on relieving and preventing the suffering of patients."

Counselling, Medical/health, Barber, Bathroom/showers, Bedding, Education/training, Free food, Foot care, Internet access

Each

Nationwide

Phone: 0808 1000 143

Monday-Friday: 9am-4:30pm (helpline)

Helpline and support for young people affected by homophobic bullying. If you have been a target of this bullying you can call our helpline, or email: info@each.education

Counselling, Legal advice, Education/training, Signposting to other services

Equality Network

National

Phone: 0131 467 6039

A leading national charity working for lesbian, gay, bisexual, transgender and intersex (LGBTI) equality and human rights in Scotland. Run events, 1-to-1 support and produce guidance.

Counselling, Signposting to other services

Forward Trust

Phone: 020 3981 5525

Empowers people to break the cycle of crime and addiction, tailored to individuals' needs. Harm reduction, care and assessment, motivation, inspiration and support to transform your life.

Alcohol workers, Counselling, Drugs workers

Foyer Federation

Phone: 020 7430 2212

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Accommodation/housing, Advocacy, Careers advice, Counselling, Education/training, Ex-offenders

Galop

Phone: 0800 999 5428

Monday & Tuesday: 9:15am-8pm
Wednesday-Friday: 9:15am-4:30pm
Monday-Friday: 1pm-2pm (helpline closed for lunch)

The LGBT+ anti-violence charity. Offers support for LGBTQ+ people experiencing hate crime, sexual violence or transphobia. Online Galop chatbot available on website 24/7.

Legal advice, Counselling, Medical/health, Advocacy, Tenancy support, Signposting to other services