Established 2005 Registered Charity No. 1110656
Scottish Charity Register No. SC043760
If you would like your service to be included, please download and complete an entry form
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Your rights
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!
SERVICES
- All services
- Accommodation/Night shelters
- Advice services
- Animals/pets
- Arts
- Asylum/Refugee Support
- Creative
- Day centres/drop-ins
- Domestic violence
- Drugs/alcohol
- Eastern Europeans
- Elderly people
- Ex-forces
- Ex-offenders
- Food/soup runs
- Health/medical
- Homeless Persons Unit
- Housing help
- LGBTIQA+
- Miscellaneous
- People with dependent children
- Social events
- Winter shelters
- Women
- Work/training
- Young people
- All facilities
- accommodation/housing
- advocacy
- alcohol workers
- art classes
- barber
- bathroom/showers
- bedding
- benefits/welfare advice
- careers advice
- clothing store
- counselling
- creative classes
- debt advice
- dentist
- drugs workers
- education/training
- ex-forces
- ex-offenders
- financial advice
- foot care
- free food
- internet access
- laundry
- legal advice
- leisure facilities
- luggage storage
- medical/health
- mental health
- music/drama
- needle exchange
- outreach worker links
- outreach workers
- sexual health
- signposting to other services
- step-free
- tenancy support
you are viewing "Advice services"
Adfam
27 Swinton Street
WC1X 9NW
Phone: 07442 137421 (not a helpline)
National charity working to improve life for families affected by drugs and alcohol. Useful resources, including a list of local support groups, on the website.
Counselling, Drugs workers, Alcohol workers, Mental health
Alone in London (Depaul)
Endeavour Centre, Sherborne House, 34 Decima Street
SE1 4QQ
Phone: 0800 160 1650
This service is for young people aged 16 – 25. Services provided by Alone in London include, Assessment and Advice, Mind Connect, Family Mediation, Training and Employment, Future Connect and in some cases Emergency Night Stop. Visitors are offered an initial assessment/advice session with a member of the advice team and offered a confidential space to discuss your needs. Call to book an appointment before visiting.
Mental health, Careers advice, Counselling, Education/training, Tenancy support
Aziziye Mosque
117-119 Stoke Newington Road
N16 8BU
Phone: 020 7254 0046
Drop-in for advice and support on housing, family, substance use etc. Turkish & Arabic, interpreters available for other languages.
Accommodation/housing, Advocacy, Creative classes, Counselling
Cardinal Hume Centre
3-7 Arneway St, Horseferry Rd
SW1P 2BG
Phone: 020 7222 1602 (reception)
Friday: 12:30pm-3:30pm
No walk-ins but appointments offered Monday-Thursday: 9:30am-3:30pm Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602.
Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support
Caritas Anchor House
81 Barking Road, Canning Town
E16 4HB
Phone: 0207 476 6062
For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk. Opening times: 24/7
Mental health, Accommodation/housing, Alcohol workers, Art classes, Creative classes, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Music/drama, Step-free
CAYSH
Croydon Turnaround Centre, 2 Whitgift Street, Croydon
CR0 1FL
Phone: 0208 683 0227
Monday-Friday: 9:30am-4:45pm (22+, Taberner House)
Advice service for people aged 14-25 (including housing advice) at the Turnaround Centre - no appointment necessary. If you are 22 or older, visit Taberner House.
Accommodation/housing, Advocacy, Counselling
Centrepoint
Central House, 25 Camperdown Street
E1 8DZ
Phone: 0808 800 0661
A Freephone helpline available providing housing advice plus advice via email and live chat (website) for young people 25 and under across England. We are open Monday to Friday 9am – 5pm Unfortunately, we don’t have direct access to accommodation. But we can explain to young people what their housing rights are, signpost them to services in their area that can support them and help them develop a plan of their next steps.
Accommodation/housing, Advocacy, Alcohol workers, Counselling
Eritrean Community in the UK
The Holloway Neighbourhood Group (NHG), 84 Mayton Street
N7 6QT
Phone: 020 7700 7995
Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc.
Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Outreach worker links, Legal advice
Finsbury Park Mosque
7-11 St Thoms's Road
N4 2QH
Phone: 020 7424 5252
Community centre that works with everyone to promote dialogue and understanding in our multicultural society.
Counselling, Education/training, Legal advice, Leisure facilities
Haringey Recovery Service
590 Seven Sisters Road
N15 6HR
Phone: 020 8801 3999
Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development.
Advocacy, Alcohol workers, Art classes, Creative classes, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Leisure facilities, Music/drama, Outreach worker links, Outreach workers, Sexual health, Tenancy support, Legal advice, Ex-offenders, Step-free
Herts Young Homeless (HYH)
1st Floor, Gracemead House, Woods Avenue, Hatfield
AL10 8HX
Phone: 03333 202 384
Aims to prevent homelessness, and support young people, those in crisis and individuals at risk of becoming homeless, mainly people 16-24. Mediation, education and other specialist prevention services, advice, support etc. 18+ Hub for housing, money and benefits advice. Nightstop for emergency short-term accommodation. Advice line: 0844 833 0933.
Advocacy, Counselling, Education/training, Creative classes, Accommodation/housing, Tenancy support
HOPE Worldwide UK – ODAAT
The Chambers, St.Mark’s Church, 337 Kennington Park Road
SE11 4PW
Phone: 02036594809
One Day At A Time (ODAAT) is a quasi-residential men only (18+) rehab. 12 steps, counselling and psychotherapy are employed in a loving community to transform from chaos to constructive living. Services for people on the scheme include one to one counselling, yoga, community meetings, psychotherapy, relapse prevention and life skills, group therapy and aftercare, family contact and recreation.
Creative classes, Careers advice, Counselling, Debt advice, Dentist, Ex-forces, Ex-offenders, Free food, Internet access, Laundry, Mental health
London Irish Centre
50-52 Camden Square
NW1 9XB
Phone: 020 7916 2222
Has been providing welfare services, and social and cultural events for over 50 years. Ring for service times.
Accommodation/housing, Alcohol workers, Creative classes, Clothing store, Counselling, Drugs workers, Education/training, Music/drama
NEWway Project (Newham)
Bonny Downs Baptist Church, Darwell Close
E6 6BT
Phone: 07490983777
Monday-Sunday: 7:30pm-8:30am
Referral-only winter night shelter and year-round NEWday centre for homeless people in Newham, with extended Advocacy services and life-skills workshops. Office hours: Monday to Sunday, 9am-2:30pm.
Accommodation/housing, Advocacy, Alcohol workers, Debt advice, Drugs workers, Free food, Laundry, Tenancy support, Creative classes, Clothing store, Careers advice, Medical/health, Bathroom/showers, Internet access, Dentist, Counselling, Education/training, Outreach worker links
OK Rehab
48B Gun Street
E1 6AH
Phone: 0800 326 5559
OK Rehab specialises in addiction treatment. Help is available via both inpatient and outpatient treatment providers. We also work with clinics that are able to facilitate treatment taking place in your own home, who are able to provide professional intervention and home detoxification. At OK Rehab, our aim is to help individuals break free from the shackles of addiction and find a treatment that’s ideally suited to their needs. This treatment is applicable for drug addiction, alcoholism and process/behavioural addictions. OK Rehab is able to locate addiction treatment that’s tailored to your needs. We work in partnership with over 140 treatment providers across the UK and abroad. When you contact us, you discover a wealth of knowledge about the potential pros and cons of each treatment type for your particular needs. Contact us today to find out how we can help. Below, we list a variety of ways we are able to assist you or your loved one in seeking out effective addiction treatment: - An over-the-phone assessment to determine if you require addiction treatment - Access to over 140+ clinics across the UK and abroad -Advice relating to outpatient, residential and home detox services - Access to detox clinics regulated by the Care Quality Commission (CQC) - Fast access to emergency detox treatment, is appropriate - Access to professional interventionists across the UK - Advice by staff members who are themselves in recovery - Information on both private and statutory funded addiction treatment providers
Advocacy, Counselling, Drugs workers, Alcohol workers, Signposting to other services
Positive East
159 Mile End Road, Stepney
E1 4AQ
Phone: 020 7791 2855
A comprehensive and holistic range of support services for people living with and affected by HIV as well as HIV and STI testing, prevention and outreach. Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV. Peer support, social/support groups, psychology services for women, creative classes and counselling available. To access the service fill a self-referral online here: www.positiveeast.org.uk/our-services/self-referral-portal
Mental health, Advocacy, Creative classes, Counselling, Internet access, Medical/health, Outreach workers, Sexual health
Rape Crisis South London
PO Box 383, Croydon
CR9 2AW
Phone: 0208 683 3311 (office number)
Monday-Sunday: 12pm-2:30pm (helpline, 365 days a year)
Monday-Sunday: 7pm-9:30pm helpline, 365 days a year)
RCSL provides confidential support, counselling, legal advocacy, crisis intervention and more for survivors of rape and sexual violence. Services are available to women and girls who reside or work within South London, who have experienced sexual violence at any point in their lives. Welcome survivors of all ethnicities, religions, cultures, and socio-economic backgrounds. To enquire about a referral, please call 0808 801 0860 For immediate help, call the national helpline on 0808 500 2222
Advocacy, Counselling, Outreach workers
Samaritans (Brent)
1 Leopold Road
NW10 9LN
Phone: 0330 094 5717
Wednesday & Friday: 9am-9pm
Thursday: 7pm-9pm
Please call to speak with one of our volunteers about whatever is on your mind.
Counselling
Samaritans (Central London)
13 Salisbury Place
W1H 1FJ
Phone: 0330 094 5717
Call to speak to one of our volunteers. You can also call to arrange a face-to-face chat with somebody from the Samaritans team.
Counselling
Samaritans (Croydon & Sutton)
2b Kidderminster Road, West Croydon, Surrey
CR9 2BQ
Phone: 0330 094 5717
Tuesday: 9:30am-2pm
Thursday: 11:30am-2pm
Sunday: 9:30am-12pm
Wednesday: 11:30am-2pm
You can talk to a Samaritan volunteer in a private, safe environment over the phone
Counselling
Samaritans (Ealing)
26 Junction Road
W5 4XL
Phone: 116 123
Wednesday & Friday: 10am-4pm
Wednesday & Friday: 7pm-8:30pm
Saturday: 10am-6:30pm
Sunday: 1pm-9pm
Speak on the phone in confidence to a trained volunteer about whatever is on your mind. The service is free.
Counselling
Samaritans (Harrow)
44 Station Road, Harrow
HA1 2SQ
Phone: 0330 094 5717
Saturday: 10am-6pm
Talk to a Samaritan in complete confidence on 0330 094 5717.
Counselling
Samaritans (Havering & Romford)
107 North Street, Romford, RM1 1ER
RM1 1ER
Phone: 0330 094 5717
Sunday: 2pm-9pm
A supportive chat available when you need it. Call 0330 094 5717 to speak to a volunteer.
Counselling
Samaritans (Hillingdon)
2 Press Road, Uxbridge
UB8 1AT
Phone: 0330 094 5717
Tuesday: 11am-1:30pm
Thursday: 4pm-9pm
Friday: 4:30pm-9pm
Saturday & Sunday: 9am-3:30pm
Speak over the phone or call to arrange a face-to-face talk. Availability pending.
Counselling
Samaritans (Ilford & Redbridge)
8 Mildmay Road, Ilford, Essex
IG1 1DT
Phone: 116 123
Tuesday: 7am-10am
Tuesday: 5pm-9pm
Wednesday, Friday, Saturday: 8pm-9pm
Sunday: 8am-10:30am
Monday: 10:30am-7:30pm
Please call 116 123 for more details about the service available to you in Ilford.
Counselling