Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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April – May 2026 : Working together READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services"
Samaritans (inner SW London)

53-55 Felsham Road

SW15 1AZ

Phone: 0330 094 5717

Monday-Friday: 10am-12:30pm
Monday-Friday: 2:30pm-7pm

You are welcome to talk to a Samaritan volunteer face to face, pending availability. Please phone on 0330 094 5717. You can also talk through whatever is on your mind by phoning the number. Private, safe and non-threatening environment. They will give you the time and space to work through your problems or difficulties in complete confidence.

Counselling

Samaritans (Kingston-Upon-Thames)

2 Wheatfield Way, Kingston upon Thames

KT1 2QS

Phone: 116 123 (freephone)

Monday-Sunday: 7:30am-9:30pm

Providing emotional support on the phone for anyone who is struggling to cope. Speak in confidence to trained volunteers about whatever is on your mind. The service is free.

Counselling

Samaritans (Lewisham)

1-5 Angus Street, New Cross

SE14 6LU

Phone: 07871 297102

Monday: 3pm-9pm
Tuesday & Friday: 7pm-9pm
Wednesday, Thursday, Saturday, Sunday: 8am-9pm

Pre-book an appointment to talk face-to-face. The service is free. Call 07871 297102

Counselling

Samaritans (North London)

Shaftesbury Hall, Herbert Road

N11 2QN

Phone: 020 8888 6540

Monday, Tuesday, Sunday: 10am-1pm
Monday: 4pm-9pm
Tuesday: 7pm-9pm
Wednesday: 1pm-4pm
Wednesday: 6:30pm-9pm
Thursday: 1pm-9pm
Friday: 6pm-9pm
Saturday & Sunday: 5pm-9pm

To speak to a trained Samaritan in person in the branch, please call 020 8888 6540 and leave a message. A trained Samaritan will call you back to arrange an appointment.

Counselling

Samaritans (Watford)

Milly Apthorp House, 45 St John's Road, Watford, Herts

WD17 1QL

Monday & Sunday: 7:30pm-9pm
Tuesday-Thursday: 9am-9pm
Saturday: 9am-4pm
Wednesday: 11am-9pm
Friday & Sunday: 9am-11am

Visitors welcome to come and talk through their problems. Appointment not necessary but advisable to phone first to make sure someone will be available.

Counselling

Sangam Foundation

210 Burnt Oak Broadway, Edgware, Middlesex

HA8 0AP

Phone: 020 8952 7062

Monday-Friday: 9:30am-5pm
Saturday: 9am-1pm

Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes. Check the website or email for more information. Closed Mondays and weekends.

Accommodation/housing, Creative classes, Counselling, Debt advice, Education/training

Spectra

Phone: 0203 322 6920

Health and wellbeing, led by lived experience. Supporting people and communities across London through lived experience, care and connection. Programmes provide: HIV testing, prevention and sexual health outreach; Casework and advocacy for sex workers; Casework and health advocacy for trans and gender diverse people; Groupwork and social supports for trans and gender-diverse people; Young people’s groups and support; Peer support for people living with HIV; Counselling for LGBTQ+ adults and young people. Numerous locations across London. See the website for services.

Mental health, Counselling, Education/training, Outreach worker links, Outreach workers, Sexual health

Spires

Elmfield House, 5 Stockwell Mews

SW9 9GX

Phone: 020 8696 0943

Monday, Tuesday, Friday: 9am-10:30am (Rough Sleeper’s Drop-In at St Leonard’s Church, 8 Tooting Bec Gardens, SW16 1RB)
Tuesday: 9am-11:30am (Rough Sleeper’s Drop-In at St Luke’s Church, 13 Norwood High St, SE27 ODT)
Tuesday: 1pm-3pm (Drop-In for newly granted refugees facing homelessness at West Croydon Baptist Church, Whitehorse Road, CR0 2JH)
Wednesday: 9am-4pm (Closed)
Thursday: 9am-11:30am (Rough Sleeper’s Drop-In at St Leonard’s Church, 8 Tooting Bec Gardens, SW16 1RB)
Thursday: 9am-12pm (Drop-in for vulnerable women, at Elmfield House, 5 Stockwell Mews, London, SW9 9GX)
Friday: 9am-11:30am (Rough Sleeper’s Drop-In at St Luke’s Church, 13 Norwood High St, SE27 ODT)

Spires’ rough sleepers drop-in service runs four days a week and is open to anyone who is homeless or at risk of homelessness. Warm food & drinks will be provided, while key workers will be on hand to offer advice and support and assess individual’s needs and housing requirements.

Advocacy, Counselling, Free food

St Luke's Service - Barking & Dagenham (CGL)

St Lukes, Dagenham Road

RM10 7UP

Phone: 020 8595 1375

Monday: 10am-12am (appointments 5–7pm)
Tuesday & Friday: 2pm-4pm
Thursday: 5pm-7pm (appointments)

Drop in or phone, or refer yourself at stlukes@cgl.org.uk. Treatment options to support you include: One-to-one support sessions with a recovery worker; Group work; Peer support; Personalised treatment plan; Advice on keeping safe; Medication assisted treatment, including Buvidal; Testing for blood-borne viruses such as hepatitis C and B, and HIV; Emotional support and counselling; Onward referrals to a range of specialist services Criminal justice support services; Access to different detox and rehab options; Education, training and employment advice. Opening times: Monday: 09:30 – 12:30, 13:00 - 17:00 Tuesday: 09:30 – 12:30, 13:00 - 19:30 Wednesday: 13:00 – 17:00 Thursday: 09:30 – 12:30, 13:00 - 19:30 Friday, women only: 09:30 – 12:30 Friday, open to all: 13:00 – 17:00

Counselling, Drugs workers, Medical/health, Signposting to other services, Sexual health, Outreach worker links, Education/training, Alcohol workers

Stoll

446 Fulham Road

SW6 1DT

Phone: 020 7385 2110

Monday-Friday: 8am-8pm (closed 12.30–1.30)
Saturday & Sunday: 8am-5pm

Stoll is the leading provider of supported housing to vulnerable veterans. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities. Apply for housing here: www.stoll.org.uk/housing/apply-for-housing

Mental health, Accommodation/housing, Advocacy, Alcohol workers, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Music/drama, Outreach workers, Tenancy support

The Listening Place

Phone: 020 3906 7676

By Appointment
Monday-Sunday: 9am-9pm

Providing free, sustained, support, by appointment for those who feel life is no longer worth living. There is no ‘drop-in’ or helpline service. Find a self-referral form on the website, to arrange a meeting at one of four London locations.

Mental health, Counselling

Waterloo Legal Advice Service

Waterloo Action Centre, 14 Baylis Road

SE1 7AA

Phone: 020 7261 1404

Covers children, crime, domestic violence, education, employment, family, housing, immigration etc. Written advice, casework, initial advice and form-filling.

Counselling, Legal advice, Tenancy support, Accommodation/housing

WDP - Westminster Drug Project

470-474 Harrow Road

W9 3RU

Phone: 020 7266 6200

Monday-Friday: 1pm-5pm (open access)

Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.

Accommodation/housing, Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach worker links, Outreach workers

Alcoholics Anonymous

Phone: 0800 9177 650

Fellowship of people who help each other to recover from alcoholism. Call their national helpline free on 0800 9177 650 or email help@aamail.org, or enter your postcode to find your nearest support meeting.

Counselling

Childline

Phone: 0800 11 11

Free, confidential helpline for young people. Great information on the website. If you need support now or want to talk privately, contact a counsellor for free.

Mental health, Advocacy, Counselling

Cruse Bereavement Care - National Helpline

Phone: 0808 808 1677

Monday & Friday: 9:30am-5pm (not bank holidays)
Tuesday-Thursday: 9:30am-8pm

The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Group, one to one and peer support; friendship support, practical support, listening, drop-in, phone helpline and more. MON, FRI: 9.30-5 TUE,WED,THU: 9.30-8 SAT, SUN: 10-2 ONLINE MESSAGE CHAT ALSO AVAILABLE: MON-FRI: 9AM-9PM

Counselling

Dr Kershaw’s Hospice

Turf Lane, Royton, Oldham, Greater Manchester

OL2 6EU

Phone: 0161 624 9984

Monday-Sunday: 9am-9am

The UK's first 'homeless-friendly' hospice. 24-hour helpline: 0161 785 5635. "Dr Kershaw’s Hospice provides specialist palliative care for adults with non-curable, life-limiting illnesses in a peaceful and homely environment. Our healthcare focuses on relieving and preventing the suffering of patients."

Counselling, Medical/health, Barber, Bathroom/showers, Bedding, Education/training, Free food, Foot care, Internet access

GamCare

Phone: 0808 8020 133

Monday-Sunday: 8am-12am

GamCare is the leading provider of information, advice and support for anyone affected by problem gambling across England, Scotland and Wales. They operate the National Gambling HelpLine, as well as providing free treatment at 120 locations across Great Britain. Their dedicated advice service for young people is at https://www.bigdeal.org.uk/

Counselling

Hearing Voices Network

nationwide

A network for people who hear voices and see visions. If you want information about hearing voices groups please email info@hearing-voices.org

Mental health, Counselling

National Domestic Violence Helpline

Phone: 0808 2000 247

24/4 helpline run in partnership between Women's Aid and Refuge. If you are in immediate danger, please call 999.

Accommodation/housing, Counselling

National Problem Gambling Clinic

69 Warwick Road

SW5 9BH

Phone: 020 7381 7722

Monday-Friday: 9am-5pm

Helps problem gamblers in England and Wales aged 16+. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Contact in person (find your nearest clinic online), by phone (020 7381 7722) or e-mail (gambling.cnwl@nhs.net). Urgent advice line: 0800 0234 650. Fax: 020 7381 7723 gambling.cnwl@nhs.net

Mental health, Advocacy, Counselling, Debt advice

National Self-Harm Network

Supporting individuals who self harm to reduce emotional distress and improve their quality of life Resources and information available online. A supportive and understanding forum.

Mental health, Counselling

No Panic

Phone: 0844 967 4848

Monday-Friday: 10am-10pm

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Helpline: 0844 967 4848; youth helpline: 0330 606 1174; email: info@nopanic.org.uk.

Mental health, Advocacy, Counselling, Drugs workers, Outreach worker links

POhWER

Phone: 0300 456 2370

Monday-Friday: 8am-6pm

Pohwer is a charity providing information, advice, support and advocacy to people who experience disability, vulnerability, distress and social exclusion. The advocacy service can assist people who need help with understanding care reviews, change of accommodation or serious medical treatment. Phone or email pohwer@pohwer.net, or send the word ’pohwer’ with your name and number to 81025. Make a self-referral to one of our services here: www.pohwer.net/make-a-referral

Advocacy, Counselling, Medical/health

Rape Crisis (England & Wales)

Phone: 0808 500 2222

Monday-Sunday: 12pm-2:30pm
Monday-Sunday: 7pm-9:30pm

Basic information so survivors of sexual violence and abuse can access the relevant services in England and Wales. Rape Crisis also has 36 member centres across England and Wales providing free, local and specialist support (such as counselling and advocacy) for victims and survivors of all forms of sexual violence and abuse. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland. Call the free 24/7 support line: 0808 500 2222

Advocacy, Counselling, Medical/health, Sexual health, Legal advice