Established 2005 Registered Charity No. 1110656
Scottish Charity Register No. SC043760
If you would like your service to be included, please download and complete an entry form
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Your rights
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!
SERVICES
- All services
- Accommodation/Night shelters
- Advice services
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- Domestic violence
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- Elderly people
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- Ex-offenders
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- LGBTIQA+
- Miscellaneous
- People with dependent children
- Social events
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- accommodation/housing
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- needle exchange
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Cardboard Citizens
77a Greenfield Road
E1 6QR
Phone: 020 7377 8948
"theatre at its funniest, blackest, most daring and challenging best" - British Theatre Guide. Workshops at Crisis Skylight and hostels around London. Theatre, dance and music workshops. Individual support for workshop participants. Many online activities.
Accommodation/housing, Advocacy, Careers advice, Counselling, Education/training, Music/drama, Leisure facilities
Cardinal Hume Centre
3-7 Arneway St, Horseferry Rd
SW1P 2BG
Phone: 020 7222 1602 (reception)
Friday: 12:30pm-3:30pm
No walk-ins but appointments offered Monday-Thursday: 9:30am-3:30pm Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602.
Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support
Caritas Anchor House
81 Barking Road, Canning Town
E16 4HB
Phone: 0207 476 6062
For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk. Opening times: 24/7
Mental health, Accommodation/housing, Alcohol workers, Art classes, Creative classes, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Music/drama, Step-free
Catalyst Night Shelter (Ahava Community)
Phone: 01708 755 321
Year-round night shelter for 20 people, 18+. Self- and agency referrals, inc prison and probation services. No drugs, alcohol.
Accommodation/housing
CAYSH
Croydon Turnaround Centre, 2 Whitgift Street, Croydon
CR0 1FL
Phone: 0208 683 0227
Monday-Friday: 9:30am-4:45pm (22+, Taberner House)
Advice service for people aged 14-25 (including housing advice) at the Turnaround Centre - no appointment necessary. If you are 22 or older, visit Taberner House.
Accommodation/housing, Advocacy, Counselling
Centrepoint
Central House, 25 Camperdown Street
E1 8DZ
Phone: 0808 800 0661
A Freephone helpline available providing housing advice plus advice via email and live chat (website) for young people 25 and under across England. We are open Monday to Friday 9am – 5pm Unfortunately, we don’t have direct access to accommodation. But we can explain to young people what their housing rights are, signpost them to services in their area that can support them and help them develop a plan of their next steps.
Accommodation/housing, Advocacy, Alcohol workers, Counselling
CGL - Camden Community Drugs Service (Camden)
184 Royal College Street, Camden Town
NW1 9NN
Phone: 020 7485 2722
Monday & Thursday: 9:30am-8pm
Flexible, confidential treatment and support for adults in Camden with substance use issues. Drop in, phone or email camden.cdts@cri.cjsm.net for an appointment.
Accommodation/housing, Advocacy, Creative classes, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach worker links, Legal advice
City of London Homeless Persons Unit
Barbican Estate Office, 3 Lauderdale Place, Barbican
EC2Y 8BT
Phone: 020 7332 1804; 020 7332 3791
Outside the Unit's office hours, phone 020 7606 3030.
Accommodation/housing
City of Westminster Housing Options Service
101 Orchardson Street
NW8 8EA
Phone: 020 7641 1000
Phone or mail hoscustomerservices@wcchos.org.uk to make an appointment if possible. Outside office hours, phone 020 7286 7412.
Accommodation/housing
Colchester Emergency Night Shelter
39-41 Alexandra Road, Colchester, Essex
CO3 3DF
Phone: 01206 549885; 01206 805324
Sunday: 12:30pm-9am
Temporary accommodation, respite & support for single homeless people 18+. Signposting, help with permanent accommodation, benefits & health.
Accommodation/housing, Creative classes, Bathroom/showers, Bedding, Education/training, Internet access, Laundry, Tenancy support
Crash Pad – Youth Shelter
Phone: 020 7700 2498
Islington-based shelter for people 18-23 with low support needs. 12 bed spaces, separate room for females. Shelter has no Wifi, Playstations, Xboxes or telephone. For referral, please phone or email Momodou Mboge - momodou.piliontrust@gmail.com
Advocacy, Accommodation/housing, Bathroom/showers, Free food, Education/training, Art classes, Music/drama, Leisure facilities
Croydon Churches Floating Shelter
Various churches
Phone: 07752 272481
01 November to March
Monday-Sunday: 7:30pm-8am (will close late March but date not finalised)
Local referrals from local agencies via Croydon Reach (020 7870 8855); Croydon SNAP Team (020 8760 5498); Crisis Skylight (020 3848 1700) providing showers and offers training for employment/help with benefits; Turnaround (020 8760 5530). Agencies should phone 8am-4pm to check vacancies. 14 bed spaces.
Accommodation/housing, Creative classes, Bathroom/showers
Depaul
London
Phone: 0207 939 1220
Safe emergency accommodation for homeless young people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme. Call 0207 278 4224 for mental health support and housing advice. Free counselling service for young people aged 11 to 25.
Accommodation/housing, Advocacy, Mental health, Debt advice
Divine Rescue
Thurlow Lodge, 1 Thurlow Street
SE17 2US
Phone: 020 3489 1765
Work with homeless people and people with substance abuse issues. Help with hospital visits and bereavement, and support with detox. Their Christian mission is to touch and change lives one at a time.
Accommodation/housing, Advocacy, Creative classes, Clothing store, Counselling, Education/training, Free food, Outreach workers
Ealing Churches Winter Night Shelter
Phone: 07930 378263
Monday-Sunday: 7:30pm-8:30am
Referral via St Mungo's outreach team, Streetlink (0300 500 0914), Acton Homeless Concern (020 8992 5768) or Ealing Soup Kitchen (020 8566 3507 x7). Ealing Foodbank (020 8840 9428). 14 bed spaces. No self-referral. We are a Night Shelter running through the winter months to provide a warm, safe place for people who find themselves homeless.
Accommodation/housing, Creative classes, Outreach worker links, Free food, Debt advice, Bedding, Laundry, Bathroom/showers
Ealing Soup Kitchen
St John's Church Hall, Mattock Lane
W13 9LA
Phone: 0208 840 0651
Friday: 11am-4pm (drop-in, The Crypt, St John's W13 9LA
Monday: 7pm-9pm (drop-in, Salvation Army, 6 Leeland Rd, W13 9HH)
They also give practical help/housing advice. AA meetings.
Accommodation/housing, Alcohol workers, Free food
East European Advice Centre
Room 18, The Polish Centre, 238-246 King Street
W6 9LP
Phone: 020 8741 1288
Free advice & casework to E European migrants in W London boroughs: homelessness prevention & casework, employment rights campaign, settled status. Services in English & Polish; & in Romanian, Bulgarian, Lithuanian & Hungarian with notice. Please ring first.
Accommodation/housing, Advocacy, Outreach workers, Legal advice
Enfield and Haringey Homeless Respite, All People All Places
N8 & EN2
Monday-Sunday: 7:30pm-8am
Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org.
Advocacy, Alcohol workers, Accommodation/housing, Bathroom/showers, Bedding, Creative classes, Debt advice, Laundry, Music/drama, Tenancy support
Eritrean Community in the UK
The Holloway Neighbourhood Group (NHG), 84 Mayton Street
N7 6QT
Phone: 020 7700 7995
Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc.
Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Outreach worker links, Legal advice
Faith in Action (Homelessness Project Merton)
Salvation Army Citadel, 109 Kingston Road, South Wimbledon
SW19 3JR
Phone: 07843 280 419
Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Benefits advice most Wednesdays. Advocacy, alcohol and drug advice. A listening ear, breakfast, lunch, teas and coffees.
Accommodation/housing, Advocacy, Alcohol workers, Creative classes, Bathroom/showers, Clothing store, Counselling, Drugs workers, Laundry, Outreach worker links, Leisure facilities
Firm Foundation Winter Night Shelter (All People All Places)
Monday-Sunday: 9pm-6:30am (initially men-only; after 1 January, mixed.)
18+, 20 spaces (15 men, 5 women in a separate building) Agency referrals only. Rough sleepers, NRPF and asylum seekers. Priority to those with connection to Harrow. fdp@firmfoundation.org.uk
Free food, Accommodation/housing
Forest Churches Emergency Night Shelter
Phone: 07739 870411
Monday-Sunday: 8pm-7:30am
18+; mixed; dry; 30 spaces. Separate area for women. 18+ with a Waltham Forest connection. Self referrals call 07739 870 411 before 3.00pm Mon-Fri or visit either St Mungo’s Hub or Waltham Forest Housing Services for referral. Ring Shelter Coordinator on 07739 870 411 before 3.00pm Monday-Friday.
Accommodation/housing, Bathroom/showers, Free food
Glass Door Homeless Charity
155a Kings Road, Chelsea
SW3 5TX
Phone: 020 7351 4948
Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies)
Wednesday & Friday: 9am-2pm (St Augustine's Church)
Monday-Friday: 12pm-3pm (Ace of Clubs)
Monday-Thursday: 9am-11am (Vineyard Community Centre)
Tuesday: 12:30pm-3pm (The Yard, Putney)
Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity.
Accommodation/housing, Bathroom/showers, Careers advice, Clothing store, Education/training, Free food, Internet access, Tenancy support, Advocacy, Creative classes
Glass Door Night Shelters Wandsworth
Phone: 020 7351 4948
Monday-Sunday: 8pm-7am
30 spaces, 18+, separate areas for women. For self-referral, phone Mon-Fri, 9am-5pm to check vacancies. Waiting list registration by phone or via www.glassdoor.org.uk/.
Accommodation/housing
Great Chapel Street Medical Centre
4th Floor, Soho Centre for Health, 1 Frith Street, Soho
W1D 3HZ
Phone: 020 7437 9360
Monday-Friday: 2pm-4:30pm (doctor)
Monday & Friday: 10am-12:30pm (alcohol & mental health nurse)
Monday, Tuesday, Thursday, Friday: 2pm-4:30pm (drugs, alcohol & mental health nurse)
Monday: 10am-12pm (counselling drop-in; appointment at other times)
Tuesday: 2pm-4:30pm (counselling drop-in; appointment at other times)
Friday: 9am-12:30pm (podiatry)
Tuesday & Thursday: 10am-5pm (dental service)
Monday GP & Nurse: bookable clinics from 10am GP: walk-in clinic, Nurse: bookable clinic from 2pm Tuesday GP & Nurse: bookable from 11:30am GP: bookable, Nurse: Walk-in from 2pm Wednesday Nurse: bookable from 10am GP: bookable, Nurse: Walk-in from 2pm Thursday GP: walk-in, Nurse: bookable from 10am GP & Nurse: Bookable from 2pm Friday Nurse: Walk-in from 10am GP & Nurse: Walk-in from 2pm
Mental health, Accommodation/housing, Advocacy, Alcohol workers, Counselling, Drugs workers, Foot care, Medical/health