Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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February – March 2026 : Progress READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Cardboard Citizens

77a Greenfield Road

E1 6QR

Phone: 020 7377 8948

Monday-Friday: 10am-6pm

"theatre at its funniest, blackest, most daring and challenging best" - British Theatre Guide. Workshops at Crisis Skylight and hostels around London. Theatre, dance and music workshops. Individual support for workshop participants. Many online activities.

Accommodation/housing, Advocacy, Careers advice, Counselling, Education/training, Music/drama, Leisure facilities

Cardinal Hume Centre

3-7 Arneway St, Horseferry Rd

SW1P 2BG

Phone: 020 7222 1602 (reception)

Monday-Thursday: 9:30am-3:30pm
Friday: 12:30pm-3:30pm

No walk-ins but appointments offered Monday-Thursday: 9:30am-3:30pm Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support

Caritas Anchor House

81 Barking Road, Canning Town

E16 4HB

Phone: 0207 476 6062

For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk. Opening times: 24/7

Mental health, Accommodation/housing, Alcohol workers, Art classes, Creative classes, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Music/drama, Step-free

Catalyst Night Shelter (Ahava Community)

Phone: 01708 755 321

Monday-Sunday: 6pm-8:15am

Year-round night shelter for 20 people, 18+. Self- and agency referrals, inc prison and probation services. No drugs, alcohol.

Accommodation/housing

CAYSH

Croydon Turnaround Centre, 2 Whitgift Street, Croydon

CR0 1FL

Phone: 0208 683 0227

Monday-Friday: 10am-5pm (under 21s)
Monday-Friday: 9:30am-4:45pm (22+, Taberner House)

Advice service for people aged 14-25 (including housing advice) at the Turnaround Centre - no appointment necessary. If you are 22 or older, visit Taberner House.

Accommodation/housing, Advocacy, Counselling

Centrepoint

Central House, 25 Camperdown Street

E1 8DZ

Phone: 0808 800 0661

A Freephone helpline available providing housing advice plus advice via email and live chat (website) for young people 25 and under across England. We are open Monday to Friday 9am – 5pm Unfortunately, we don’t have direct access to accommodation. But we can explain to young people what their housing rights are, signpost them to services in their area that can support them and help them develop a plan of their next steps.

Accommodation/housing, Advocacy, Alcohol workers, Counselling

CGL - Camden Community Drugs Service (Camden)

184 Royal College Street, Camden Town

NW1 9NN

Phone: 020 7485 2722

Tuesday, Wednesday, Friday: 9:30am-5pm
Monday & Thursday: 9:30am-8pm

Flexible, confidential treatment and support for adults in Camden with substance use issues. Drop in, phone or email camden.cdts@cri.cjsm.net for an appointment.

Accommodation/housing, Advocacy, Creative classes, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach worker links, Legal advice

City of London Homeless Persons Unit

Barbican Estate Office, 3 Lauderdale Place, Barbican

EC2Y 8BT

Phone: 020 7332 1804; 020 7332 3791

Monday-Friday: 9:15am-5pm

Outside the Unit's office hours, phone 020 7606 3030.

Accommodation/housing

City of Westminster Housing Options Service

101 Orchardson Street

NW8 8EA

Phone: 020 7641 1000

Monday-Friday: 9am-4pm

Phone or mail hoscustomerservices@wcchos.org.uk to make an appointment if possible. Outside office hours, phone 020 7286 7412.

Accommodation/housing

Colchester Emergency Night Shelter

39-41 Alexandra Road, Colchester, Essex

CO3 3DF

Phone: 01206 549885; 01206 805324

Monday-Saturday: 7:15pm-9am
Sunday: 12:30pm-9am

Temporary accommodation, respite & support for single homeless people 18+. Signposting, help with permanent accommodation, benefits & health.

Accommodation/housing, Creative classes, Bathroom/showers, Bedding, Education/training, Internet access, Laundry, Tenancy support

Crash Pad – Youth Shelter

Phone: 020 7700 2498

Monday-Sunday: 4pm-9am

Islington-based shelter for people 18-23 with low support needs. 12 bed spaces, separate room for females. Shelter has no Wifi, Playstations, Xboxes or telephone. For referral, please phone or email Momodou Mboge - momodou.piliontrust@gmail.com

Advocacy, Accommodation/housing, Bathroom/showers, Free food, Education/training, Art classes, Music/drama, Leisure facilities

Croydon Churches Floating Shelter

Various churches

Phone: 07752 272481

Winter shelter (not during Crisis Christmas):
01 November to March
Monday-Sunday: 7:30pm-8am (will close late March but date not finalised)

Local referrals from local agencies via Croydon Reach (020 7870 8855); Croydon SNAP Team (020 8760 5498); Crisis Skylight (020 3848 1700) providing showers and offers training for employment/help with benefits; Turnaround (020 8760 5530). Agencies should phone 8am-4pm to check vacancies. 14 bed spaces.

Accommodation/housing, Creative classes, Bathroom/showers

Depaul

London

Phone: 0207 939 1220

Monday-Sunday: 9am-5pm

Safe emergency accommodation for homeless young people (16-25) in the homes of approved volunteers. Check the website for the nearest scheme. Call 0207 278 4224 for mental health support and housing advice. Free counselling service for young people aged 11 to 25.

Accommodation/housing, Advocacy, Mental health, Debt advice

Divine Rescue

Thurlow Lodge, 1 Thurlow Street

SE17 2US

Phone: 020 3489 1765

Monday-Friday: 9am-4pm

Work with homeless people and people with substance abuse issues. Help with hospital visits and bereavement, and support with detox. Their Christian mission is to touch and change lives one at a time.

Accommodation/housing, Advocacy, Creative classes, Clothing store, Counselling, Education/training, Free food, Outreach workers

Ealing Churches Winter Night Shelter

Phone: 07930 378263

25 November to 20 March
Monday-Sunday: 7:30pm-8:30am

Referral via St Mungo's outreach team, Streetlink (0300 500 0914), Acton Homeless Concern (020 8992 5768) or Ealing Soup Kitchen (020 8566 3507 x7). Ealing Foodbank (020 8840 9428). 14 bed spaces. No self-referral. We are a Night Shelter running through the winter months to provide a warm, safe place for people who find themselves homeless.

Accommodation/housing, Creative classes, Outreach worker links, Free food, Debt advice, Bedding, Laundry, Bathroom/showers

Ealing Soup Kitchen

St John's Church Hall, Mattock Lane

W13 9LA

Phone: 0208 840 0651

Saturday & Sunday: 3:30pm-5pm (St John's Ch Room, Mattock Lane, W13 9LA)
Friday: 11am-4pm (drop-in, The Crypt, St John's W13 9LA
Monday: 7pm-9pm (drop-in, Salvation Army, 6 Leeland Rd, W13 9HH)

They also give practical help/housing advice. AA meetings.

Accommodation/housing, Alcohol workers, Free food

East European Advice Centre

Room 18, The Polish Centre, 238-246 King Street

W6 9LP

Phone: 020 8741 1288

Monday-Friday: 9:30am-4:30pm (advice line - 0800 121 4226)

Free advice & casework to E European migrants in W London boroughs: homelessness prevention & casework, employment rights campaign, settled status. Services in English & Polish; & in Romanian, Bulgarian, Lithuanian & Hungarian with notice. Please ring first.

Accommodation/housing, Advocacy, Outreach workers, Legal advice

Enfield and Haringey Homeless Respite, All People All Places

N8 & EN2

December to April
Monday-Sunday: 7:30pm-8am

Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org.

Advocacy, Alcohol workers, Accommodation/housing, Bathroom/showers, Bedding, Creative classes, Debt advice, Laundry, Music/drama, Tenancy support

Eritrean Community in the UK

The Holloway Neighbourhood Group (NHG), 84 Mayton Street

N7 6QT

Phone: 020 7700 7995

Monday-Friday: 9:30am-5:30pm

Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Outreach worker links, Legal advice

Faith in Action (Homelessness Project Merton)

Salvation Army Citadel, 109 Kingston Road, South Wimbledon

SW19 3JR

Phone: 07843 280 419

Wednesday & Friday: 10am-3pm

Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Benefits advice most Wednesdays. Advocacy, alcohol and drug advice. A listening ear, breakfast, lunch, teas and coffees.

Accommodation/housing, Advocacy, Alcohol workers, Creative classes, Bathroom/showers, Clothing store, Counselling, Drugs workers, Laundry, Outreach worker links, Leisure facilities

Firm Foundation Winter Night Shelter (All People All Places)

30 December to 31 March
Monday-Sunday: 9pm-6:30am (initially men-only; after 1 January, mixed.)

18+, 20 spaces (15 men, 5 women in a separate building) Agency referrals only. Rough sleepers, NRPF and asylum seekers. Priority to those with connection to Harrow. fdp@firmfoundation.org.uk

Free food, Accommodation/housing

Forest Churches Emergency Night Shelter

Phone: 07739 870411

01 November to 31 March
Monday-Sunday: 8pm-7:30am

18+; mixed; dry; 30 spaces. Separate area for women. 18+ with a Waltham Forest connection. Self referrals call 07739 870 411 before 3.00pm Mon-Fri or visit either St Mungo’s Hub or Waltham Forest Housing Services for referral. Ring Shelter Coordinator on 07739 870 411 before 3.00pm Monday-Friday.

Accommodation/housing, Bathroom/showers, Free food

Glass Door Homeless Charity

155a Kings Road, Chelsea

SW3 5TX

Phone: 020 7351 4948

Monday, Tuesday, Thursday: 9am-2pm (Chelsea Methodist Church)
Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies)
Wednesday & Friday: 9am-2pm (St Augustine's Church)
Monday-Friday: 12pm-3pm (Ace of Clubs)
Monday-Thursday: 9am-11am (Vineyard Community Centre)
Tuesday: 12:30pm-3pm (The Yard, Putney)

Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity.

Accommodation/housing, Bathroom/showers, Careers advice, Clothing store, Education/training, Free food, Internet access, Tenancy support, Advocacy, Creative classes

Glass Door Night Shelters Wandsworth

Phone: 020 7351 4948

05 November to 07 April
Monday-Sunday: 8pm-7am

30 spaces, 18+, separate areas for women. For self-referral, phone Mon-Fri, 9am-5pm to check vacancies. Waiting list registration by phone or via www.glassdoor.org.uk/.

Accommodation/housing

Great Chapel Street Medical Centre

4th Floor, Soho Centre for Health, 1 Frith Street, Soho

W1D 3HZ

Phone: 020 7437 9360

Monday, Tuesday, Thursday: 10am-12:30pm (doctor)
Monday-Friday: 2pm-4:30pm (doctor)
Monday & Friday: 10am-12:30pm (alcohol & mental health nurse)
Monday, Tuesday, Thursday, Friday: 2pm-4:30pm (drugs, alcohol & mental health nurse)
Monday: 10am-12pm (counselling drop-in; appointment at other times)
Tuesday: 2pm-4:30pm (counselling drop-in; appointment at other times)
Friday: 9am-12:30pm (podiatry)
Tuesday & Thursday: 10am-5pm (dental service)

Monday GP & Nurse: bookable clinics from 10am GP: walk-in clinic, Nurse: bookable clinic from 2pm Tuesday GP & Nurse: bookable from 11:30am GP: bookable, Nurse: Walk-in from 2pm Wednesday Nurse: bookable from 10am GP: bookable, Nurse: Walk-in from 2pm Thursday GP: walk-in, Nurse: bookable from 10am GP & Nurse: Bookable from 2pm Friday Nurse: Walk-in from 10am GP & Nurse: Walk-in from 2pm

Mental health, Accommodation/housing, Advocacy, Alcohol workers, Counselling, Drugs workers, Foot care, Medical/health