Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

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February – March 2026 : Progress READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services"
PopLaw Legal Advice Clinic

The Idea Store, Chrisp Street, 1 Vesey Path, East India Dock Road

E14 6BT

Phone: 020 7364 4332

Tuesday: 6pm-8pm (appointments only)

Covers debt, employment, housing, benefits etc. Initial advice, written advice and form-filling. For residents of Tower Hamlets. More info from the website.

Accommodation/housing, Creative classes, Debt advice, Tenancy support, Legal advice

722 Young People Service

722 Leytonstone High Road, Leytonstone

E11 3AJ

Phone: 020 3404 1098

Monday-Friday: 9am-5pm

For people aged 10-18 in Waltham Forest with drug- and alcohol-related issues. Evening appointments by request.

Accommodation/housing, Advocacy, Creative classes, Drugs workers, Needle exchange, Outreach worker links

Advisory Service for Squatters

Angel Alley, 84b Whitechapel High Street

E1 7QX

Phone: 020 3216 0099

Monday-Friday: 2pm-6pm

Legal and practical advice to squatters and other homeless people. Please ring or email first. SMS/Signal: 07545508628

Accommodation/housing

Ashford Place

60 Ashford Road, Cricklewood

NW2 6TU

Phone: 020 8208 8590

Monday-Thursday: 9:30am-5pm
Friday: 10:30am-5pm

Housing advice by appointment. Advice on housing benefit and support to negotiate new accommodation.

Mental health, Accommodation/housing, Alcohol workers, Creative classes, Careers advice, Clothing store, Debt advice, Education/training, Internet access, Medical/health, Music/drama, Outreach workers, Tenancy support

Assisted Homes CIC

453 High Road, Wood Green

N22 8JD

Phone: 0208 889 1119

Monday-Friday: 9am-5pm

Assisted Homes recognizes that people suffering from homelessness often need more than just a roof over their heads. The floating support provides a platform for the service users to make the transition to independent living as smoothly as possible.

Accommodation/housing, Creative classes, Debt advice, Tenancy support, Step-free

Aziziye Mosque

117-119 Stoke Newington Road

N16 8BU

Phone: 020 7254 0046

Monday-Sunday: 11am-11pm

Drop-in for advice and support on housing, family, substance use etc. Turkish & Arabic, interpreters available for other languages.

Accommodation/housing, Advocacy, Creative classes, Counselling

Barka UK (Reconnections Project)

Phone: 07440 429 760

Monday-Friday: 9am-4pm (helpline – Polish, Russian, Romanian and English)

Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English.

Accommodation/housing, Alcohol workers, Creative classes, Careers advice, Drugs workers, Outreach worker links, Legal advice

Bench Outreach

14 New King Street, Deptford

SE8 3HS

Phone: 020 8694 7740

Thursday: 1pm-4pm (SHE)

SHE (Support, Help, Empowerment) is a weekly drop-in session offering advice to homeless and vulnerable women in a safe, female-only space.

Accommodation/housing, Creative classes, Free food, Leisure facilities, Outreach worker links, Tenancy support

Blackfriars Settlement Clinic

1 Rushworth Street

SE1 0RB

Phone: 020 7928 9521

Wednesday: 6:30pm-8pm

Housing and debt, initial & written advice for Southwark residents.

Accommodation/housing, Debt advice, Legal advice

Brixton Advice Centre

167 Railton Road

SE24 OLU

Phone: 020 7733 7554

Monday-Thursday: 10am-3pm (call into reception)

Advice on benefits, housing, employment & debt (first-come, first-served). Online info on health services.

Accommodation/housing, Advocacy, Creative classes, Debt advice, Education/training, Legal advice

C4WS Homeless Project Night Shelter

Various churches in Camden

Phone: 020 7278 6267

06 November to 02 April
Monday-Sunday: 7:30pm-8:45am

Rolling winter night shelter. Bed spaces for 16 guests, with separate sleeping areas for men and women. Referrals from Camden agencies with whom C4WS have a Service Level Agreement including London Jesus Centre and the Irish Centre - no self-referral.

Accommodation/housing, Creative classes, Careers advice, Education/training, Free food, Outreach worker links, Leisure facilities

Cardinal Hume Centre

3-7 Arneway St, Horseferry Rd

SW1P 2BG

Phone: 020 7222 1602 (reception)

Monday-Thursday: 9:30am-3:30pm
Friday: 12:30pm-3:30pm

No walk-ins but appointments offered Monday-Thursday: 9:30am-3:30pm Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support

Caritas Anchor House

81 Barking Road, Canning Town

E16 4HB

Phone: 0207 476 6062

For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk. Opening times: 24/7

Mental health, Accommodation/housing, Alcohol workers, Art classes, Creative classes, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Music/drama, Step-free

CAYSH

Croydon Turnaround Centre, 2 Whitgift Street, Croydon

CR0 1FL

Phone: 0208 683 0227

Monday-Friday: 10am-5pm (under 21s)
Monday-Friday: 9:30am-4:45pm (22+, Taberner House)

Advice service for people aged 14-25 (including housing advice) at the Turnaround Centre - no appointment necessary. If you are 22 or older, visit Taberner House.

Accommodation/housing, Advocacy, Counselling

Centrepoint

Central House, 25 Camperdown Street

E1 8DZ

Phone: 0808 800 0661

A Freephone helpline available providing housing advice plus advice via email and live chat (website) for young people 25 and under across England. We are open Monday to Friday 9am – 5pm Unfortunately, we don’t have direct access to accommodation. But we can explain to young people what their housing rights are, signpost them to services in their area that can support them and help them develop a plan of their next steps.

Accommodation/housing, Advocacy, Alcohol workers, Counselling

Colchester Emergency Night Shelter

39-41 Alexandra Road, Colchester, Essex

CO3 3DF

Phone: 01206 549885; 01206 805324

Monday-Saturday: 7:15pm-9am
Sunday: 12:30pm-9am

Temporary accommodation, respite & support for single homeless people 18+. Signposting, help with permanent accommodation, benefits & health.

Accommodation/housing, Creative classes, Bathroom/showers, Bedding, Education/training, Internet access, Laundry, Tenancy support

Ealing Churches Winter Night Shelter

Phone: 07930 378263

25 November to 20 March
Monday-Sunday: 7:30pm-8:30am

Referral via St Mungo's outreach team, Streetlink (0300 500 0914), Acton Homeless Concern (020 8992 5768) or Ealing Soup Kitchen (020 8566 3507 x7). Ealing Foodbank (020 8840 9428). 14 bed spaces. No self-referral. We are a Night Shelter running through the winter months to provide a warm, safe place for people who find themselves homeless.

Accommodation/housing, Creative classes, Outreach worker links, Free food, Debt advice, Bedding, Laundry, Bathroom/showers

East European Advice Centre

Room 18, The Polish Centre, 238-246 King Street

W6 9LP

Phone: 020 8741 1288

Monday-Friday: 9:30am-4:30pm (advice line - 0800 121 4226)

Free advice & casework to E European migrants in W London boroughs: homelessness prevention & casework, employment rights campaign, settled status. Services in English & Polish; & in Romanian, Bulgarian, Lithuanian & Hungarian with notice. Please ring first.

Accommodation/housing, Advocacy, Outreach workers, Legal advice

Enfield and Haringey Homeless Respite, All People All Places

N8 & EN2

December to April
Monday-Sunday: 7:30pm-8am

Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org.

Advocacy, Alcohol workers, Accommodation/housing, Bathroom/showers, Bedding, Creative classes, Debt advice, Laundry, Music/drama, Tenancy support

Eritrean Community in the UK

The Holloway Neighbourhood Group (NHG), 84 Mayton Street

N7 6QT

Phone: 020 7700 7995

Monday-Friday: 9:30am-5:30pm

Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Outreach worker links, Legal advice

Glass Door Homeless Charity

155a Kings Road, Chelsea

SW3 5TX

Phone: 020 7351 4948

Monday, Tuesday, Thursday: 9am-2pm (Chelsea Methodist Church)
Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies)
Wednesday & Friday: 9am-2pm (St Augustine's Church)
Monday-Friday: 12pm-3pm (Ace of Clubs)
Monday-Thursday: 9am-11am (Vineyard Community Centre)
Tuesday: 12:30pm-3pm (The Yard, Putney)

Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity.

Accommodation/housing, Bathroom/showers, Careers advice, Clothing store, Education/training, Free food, Internet access, Tenancy support, Advocacy, Creative classes

Greenwich Migrant Hub

Woolwich Common Community Centre, Leslie Smith Square

SE18 4DW

Phone: 07429031389

Tuesday: 10:30am-1:30pm

Drop-in centre for free immigration, housing & domestic violence advice, and a hot meal to migrants in Greenwich and neighbouring boroughs.

Accommodation/housing, Advocacy, Creative classes, Free food, Legal advice, Step-free

Hackney Migrant Centre

St Mary's New Church Rooms, Spenley Walk, Stoke Newington Church Street

N16 9ES

Phone: 07504332706

Wednesday: 10am-4pm

Free immigration advice & support for refugees & migrants. Arrive early with documents or paperwork (40 visitors only). info@hackneymigrantcentre.org.uk

Accommodation/housing, Advocacy, Legal advice

Herts Young Homeless (HYH)

1st Floor, Gracemead House, Woods Avenue, Hatfield

AL10 8HX

Phone: 03333 202 384

Monday-Friday: 9am-5pm (appointments for advice)

Aims to prevent homelessness, and support young people, those in crisis and individuals at risk of becoming homeless, mainly people 16-24. Mediation, education and other specialist prevention services, advice, support etc. 18+ Hub for housing, money and benefits advice. Nightstop for emergency short-term accommodation. Advice line: 0844 833 0933.

Advocacy, Counselling, Education/training, Creative classes, Accommodation/housing, Tenancy support

Homeless Link

Gateway House, Milverton Street

SE11 4AP

Phone: 020 7960 3010

National membership charity for organisations working directly with homeless people in England.

Accommodation/housing