Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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February – March 2024 : The little things READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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London borough of Enfield

John Wilkes House, 79 High Street, Ponders End, Enfield

EN1 3XN

Phone: 020 8379 1000 (option 4 then 3)

Monday-Friday: 9am-5pm

Outside office hours, phone 020 8379 1000.

Accommodation/housing advice

London Borough of Greenwich

The Woolwich Centre, 35 Wellington Street, Woolwich

SE18 6HQ

Phone: 020 8921 2863

Monday-Friday: 9am-5pm

Outside the Unit's office hours, phone 020 8854 8888.

Accommodation/housing advice

London Borough of Hackney

Hackney Service Centre, 72 Wilton Way

E8 1DY

Phone: 020 8356 2929

Monday-Friday: 9am-5pm

Drop in or phone the office. Outside office hours, phone 020 8356 2300.

Accommodation/housing advice

London Borough of Hammersmith & Fulham

77 Glenthorne Road, Hammersmith

W6 0LJ

Phone: 020 8753 4198 (option 1, then 1)

Monday-Friday: 9am-5pm

Visit, phone or email housingadvice@lbhf.gov.uk, Between 6pm and 9am Monday to Friday and all weekend, please call the emergency night and weekend housing service on 020 8741 2937.

Accommodation/housing advice

London Borough of Haringey

Wood Green Customer Service Centre, 48 Station Road, Wood Green

N22 7TY

Phone: 020 8489 1000

Monday-Friday: 9:45am-5pm (emergency reception centre)

Outside office hours, phone 020 8489 0000.

Accommodation/housing advice

London Borough of Harrow

PO Box 65, Civic 1, Station Road, Harrow

HA1 2XG

Phone: 0208 424 1093

Monday-Friday: 9am-4pm

Outside office hours, phone 020 8863 5611. Phone or email homeless.homeless@harrow.gov.uk

Accommodation/housing advice

London Borough of Havering

48 Farnham Road, Harold Hill, Romford

RM3 9DX

Phone: 01708 432824

Monday-Friday: 9am-5pm

Outside office hours, phone 01708 433999. Text phone: 01708 433175

Accommodation/housing advice

London Borough of Hillingdon

2N/01 Civic Centre, High Street, Uxbridge

UB8 1UW

Phone: 01895 556666

Monday-Friday: 9am-4:45pm

Outside the Unit's office hours, phone 01895 250697.

Accommodation/housing advice

London Borough of Hounslow

Hounslow House, 7 Bath Road, Hounslow

TW3 3EB

Phone: 020 8583 3942

Wednesday: 9am-1pm (drop-in)

Outside office hours, phone 020 8583 2222. You can also email MyIndependence@hounslow.gov.uk

Accommodation/housing advice

London Borough of Islington

38 Devonia Road, Islington

N1 8UY

Phone: 020 7527 2000

Monday, Tuesday, Thursday, Friday: 9am-4pm
Wednesday: 12pm-4pm

Outside the Centre's office hours, phone 020 7226 0992. You can also email email advice.housing@islington.gov.uk.

Accommodation/housing advice

London Borough of Kensington & Chelsea

The Town Hall, Hornton Street

W8 7RX

Phone: 020 7361 3982/3

Monday, Tuesday, Thursday, Friday: 9am-5pm
Wednesday: 12pm-5pm

Out of hours emergency number: 020 7373 6099 or 020 7361 3484.

Accommodation/housing advice

London Borough of Kingston upon Thames

Guildhall 2, High Street, Kingston upon Thames

KT1 1EU

Phone: 020 8547 5003

Monday-Thursday: 8:45am-5pm
Friday: 8:45am-4:45pm

Outside office hours, phone 020 8770 5000.

Accommodation/housing advice

London Borough of Lambeth

Phone: 020 7926 4200

Monday-Friday: 9am-5pm

Outside office hours, phone 020 7926 1000.

Accommodation/housing advice

London Borough of Newham

Phone: 020 8430 2000

Monday-Friday: 9am-5pm

Outside office hours, phone 020 8472 9624. Minicom: 020 8430 2412.

Accommodation/housing advice, Tenancy support

London Borough of Redbridge

17-23 Clements Road, Ilford

IG1 1AG

Phone: 020 8708 4002


Monday-Friday: 9am-1pm (personal visits)
Monday-Friday: 9am-4:45pm (phone calls)

Outside office hours, phone 020 8553 5825. In an emergency during office hours, the duty manager 020 8708 4007 will take call if main numbers are busy.

Accommodation/housing advice, Tenancy support

London Borough of Richmond upon Thames

Civic Centre, York Street, Twickenham

TW1 3BZ

Phone: 020 8891 1411

Monday-Friday: 9am-5pm

Outside office hours, phone 0845 600 7413.

Accommodation/housing advice

London Borough of Southwark

25 Bournemouth Road

SE15 4UJ

Phone: 020 7525 4140

Wednesday: 10am-4pm
Monday, Tuesday, Thursday, Friday: 9am-4pm

Email the Housing Solutions team at housing.options@southwark.gov.uk. You can contact the out of hours service at 020 7525 5000.

Accommodation/housing advice

London Borough of Tower Hamlets

Albert Jacob House, 62 Roman Road

E2 0PG

Phone: 020 7364 7474

Monday-Friday: 9am-5pm

Outside office hours, phone 020 7376 1637.

Accommodation/housing advice

London Borough of Waltham Forest

Cedar Wood House, 2d Fulbourne Road, Walthamstow

E17 4GG

Phone: 020 8496 4197

Monday, Tuesday, Thursday, Friday: 9am-4:30pm
Wednesday: 1pm-4:30pm

Email housing.advice@walthamforest.gov.uk or phone. Out-of-hours phone: 020 8496 3000.

Accommodation/housing advice

London Borough of Wandsworth

17-27 Garratt Lane

SW18 4AE

Phone: 020 8871 6000

Monday-Friday: 8:30am-5:30pm

Outside office hours, phone 020 8871 6000. 24-Hour Emergency line: 020 8871 7490. Minicom/textphone users: 020 8871 8666

Accommodation/housing advice

London Coalition Against Poverty

Angel Alley, 84b Whitechapel High St

E1 7QX

Phone: 07932 241737

A coalition of community activists and individuals working in advice, mainly in Hackney. Phone or email londoncoalitionagainstpoverty@gmail.com.

Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Legal advice

London Irish Centre

50-52 Camden Square

NW1 9XB

Phone: 020 7916 2222

Has been providing welfare services, and social and cultural events for over 50 years. Ring for service times.

Accommodation/housing advice, Alcohol workers, Benefits advice, Clothing store, Counselling, Drugs workers, Education/training, Music/drama

London Street Rescue (Thamesreach)

The Employment Academy, 29 Peckham Road, London

SE5 8UA

Phone: 020 7702 4260

Monday-Friday: 9am-7:30am
Sunday: 7pm-12am

Rough sleepers hotline for help with getting into accommodation.

Accommodation/housing advice

Mary Ward Legal Centre

10 Great Turnstile

WC1V 7JU

Phone: 020 7831 7079; 020 7269 0292

Monday-Friday: 9:30am-5:30pm
Monday-Friday: 10am-1pm (housing advice: 020 7831 7079)

Housing advice for people on low income. Free legal advice – call or see website.

Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Legal advice

Merton Winter Night Shelter

YMCA LSW Wimbledon, 200 The Broadway

SW19 1RY

Phone: 020 8544 6697

26 November to 11 March
Monday-Sunday: 6:30pm-8:30am

Self- and agency referrals, most from Faith in Action Homeless Project. Online referral form: https://bit.ly/2OMyusa. Info: mertonnightshelter@gmail.com 18+, dry, mixed, 12 spaces.

Food (free), Food, Accommodation/housing advice