Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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Mar-Apr 2020 : MOVING ON READ ONLINE
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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services in London"
722 Young People Service

722 Leytonstone High Road, Leytonstone

E11 3AJ

Phone: 0300 555 1158

Monday-Friday: 9am-5pm

For people aged 10-18 in Waltham Forest with drug- and alcohol-related issues. Evening appointments by request.

Accommodation/housing advice, Advocacy, Benefits advice, Drugs workers, Needle exchange, Outreach worker links

Advisory Service for Squatters

84b Whitechapel High St

E1 7QX

Phone: 020 3216 0099

Monday-Friday: 2pm-6pm

Legal and practical advice to squatters and other homeless people. Please ring 020 3216 0099 or email advice@squatter.org.uk first.

Accommodation/housing advice

Alone in London (Depaul)

Unit 6, 48 Provost Street

N1 7SU

Phone: 020 7278 4224

Monday-Friday: 9am-5pm

Supports young people, 16-25-years-old, who are homeless or at risk of homelessness to develop the skills and resources they need to secure sustainable and safe accommodation and to fulfil their potential. Free housing advice, family mediation and counselling services for people aged 11 to 25 - you can refer yourself or get your key worker to do it. Call 0207 939 1220 in office hours.

Mental health, Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training

Ashford Place Assessment Centre

60 Ashford Road, Cricklewood

NW2 6TU

Phone: 020 8208 8590

Monday-Thursday: 9:30am-5pm
Friday: 10:30am-5pm
Shelter:
01 January to 31 December
Wednesday: 2pm-4pm (drop-in. A place cannot be guaranteed, but accepted clients will be put on a waiting list. Referrals taken only 9am-5pm)

Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Night shelter for single people in Brent open 365 days a year (25 spaces): for referral, phone 020 8208 8595.

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Medical/health, Music/drama, Outreach workers, Tenancy support, Leisure facilities

Assisted Homes CIC

453 High Road, Wood Green

N22 8JD

Phone: 0208 889 1119

Monday-Friday: 9am-5pm

Assisted Homes recognizes that people suffering from homelessness often need more than just a roof over their heads. The floating support provides a platform for the service users to make the transition to independent living as smoothly as possible.

Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support, Step-free

Aziziye Mosque

117-119 Stoke Newington Road

N16 8BU

Phone: 020 7254 0046

Monday-Sunday: 11am-11pm

Drop-in for advice and support on housing, family, substance use etc. Turkish & Arabic, interpreters available for other languages.

Accommodation/housing advice, Advocacy, Benefits advice, Counselling

Barka UK (Reconnections Project)

Phone: 0207 275 7768

Monday-Friday: 9am-4pm (helpline – Polish, Russian, Romanian and English)

Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English.

Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Drugs workers, Outreach worker links, Legal advice

Bench Outreach

14 New King Street, Deptford

SE8 3HS

Phone: 020 8694 7740

Thursday: 1pm-4pm (SHE)

SHE (Support, Help, Empowerment) is a weekly drop-in session offering advice to homeless and vulnerable women in a safe, female-only space.

Accommodation/housing advice, Benefits advice, Food (free), Leisure facilities, Outreach worker links, Tenancy support

Blackfriars Settlement Clinic

1 Rushworth Street

SE1 0RB

Phone: 020 7928 9521

Wednesday: 6:30pm-8pm

Housing and debt, initial & written advice for Southwark residents.

Accommodation/housing advice, Debt advice, Legal advice

Brixton Advice Centre

167 Railton Road

SE24 OLU

Phone: 020 7733 7554

Monday-Thursday: 10am-3pm (call into reception)

Advice on benefits, housing, employment & debt (first-come, first-served). Online info on health services.

Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Education/training, Legal advice

C4WS Homeless Project Night Shelter

Various churches in Camden

Phone: 020 7278 6267

06 November to 02 April
Monday-Sunday: 7:30pm-8:45am

Rolling winter night shelter. Bed spaces for 16 guests, with separate sleeping areas for men and women. Referrals from Camden agencies with whom C4WS have a Service Level Agreement including London Jesus Centre and the Irish Centre - no self-referral.

Accommodation/housing advice, Benefits advice, Careers advice, Education/training, Food (free), Outreach worker links, Leisure facilities

Cardinal Hume Centre

3-7 Arneway St, Horseferry Rd

SW1P 2BG

Phone: 020 7222 1602 (reception)

Monday-Thursday: 9:30am-3:30pm
Friday: 12:30pm-3:30pm

Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support

Caritas Anchor House

81 Barking Road, Canning Town

E16 4HB

Phone: 0207 476 6062

For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk.

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Music/drama, Step-free

CAYSH

Croydon Turnaround Centre, 2 Whitgift Street, Croydon

CR0 1FL

Phone: 0208 683 0227

Monday-Friday: 10am-5pm (under 21s)
Monday-Friday: 9:30am-4:45pm (22+, Taberner House)

Advice service for people aged 14-25 (including housing advice) at the Turnaround Centre - no appointment necessary. If you are 22 or older, visit Taberner House.

Accommodation/housing advice, Advocacy, Counselling

Centre 70 Pro Bono Clinic

46 Knights Hill, West Norwood

SE27 0JD

Phone: 020 8670 0070

Monday: 7pm-9pm (legal advice - appointment only)
Monday, Tuesday, Thursday, Friday: 10am-4pm (advice drop-in - closed 1-2pm. Phone 020 8670 0070 to arrange to see an advisor)
Wednesday: 2pm-4pm (advice drop-in. Phone 020 8670 0070 to arrange to see an advisor)

Initial legal advice, written advice and form-filling covering the areas of debt, employment, housing etc. The Centre also provides low-cost counselling and a range of other services.

Accommodation/housing advice, Debt advice, Counselling

Colchester Emergency Night Shelter

39-41 Alexandra Road, Colchester, Essex

CO3 3DF

Phone: 01206 549885; 01206 805324

Monday-Saturday: 7:15pm-9am
Sunday: 12:30pm-9am

Temporary accommodation, respite & support for single homeless people 18+. Signposting, help with permanent accommodation, benefits & health.

Accommodation/housing advice, Benefits advice, Bathroom/showers, Bedding, Education/training, Food, Internet access, Laundry, Tenancy support

Commonside Community Development Trust

New Horizon Centre, South Lodge Avenue, Pollards Hill

CR4 1LT

Phone: 020 8764 9582 x 207

Warm room, tea/coffee hot meal and snacks, TV, table tennis, newspapers, chat
Monday, Tuesday, Friday: 8:30am-6:30pm Assistance with link to Merton-based night provision
Warm room, tea/coffee hot meal and snacks, TV, table tennis, newspapers, chat
Thursday: 8:30am-6:30pm Assistance with link to Merton-based night provision
Thursday: 11am-1pm Drop-in café area for appointments for advice re eg mental health services, GPs, dentist, DWP/JCP etc
Warm room, tea/coffee hot meal and snacks, TV, table tennis, newspapers, chat
Saturday: 8:30am-6:30pm Also free Afro-Caribbean meal at late lunchtime.
Warm room, tea/coffee hot meal and snacks, TV, table tennis, newspapers, chat
Sunday: 8:30am-6:30pm
Sunday: 11:30am-1:30pm Additionally free veggie lunch and chat with local SDA

Commonside Trust runs the New Horizon Centre in Pollards Hill, London Borough of Merton; includes a lunch club for older people and support services for families, socially prescribed patients, volunteering, employability support.

Accommodation/housing advice, Benefits advice, Drugs workers, Food (free), Mental health, Clothing store, Debt advice, Tenancy support, Laundry

Consonant

Berol House, 25 Ashley Road

N17 9LJ

Phone: 020 7354 9631

Tuesday: 1:30pm-4pm (phone advice: 020 7402 6750)
Wednesday: 10am-12:30pm (phone advice: 020 7402 6750)
Tuesday: 10am-12:30pm (Derry House, Penfold St. NW8 8HJ)
Wednesday: 10:30am-12:30pm (Church Street Library)
Monday-Friday: 9:30am-5:30pm (legal advice: legal@consonant.org.uk; 020 7354 9631)

Immigration legal advice and representation, education and training, ESOL classes and much more for migrants in Westminster and Tottenham. Visit their website for the complete range of classes.

Advocacy, Legal advice, Accommodation/housing advice, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Medical/health

Ealing Churches Winter Night Shelter

Phone: 07930 378263

25 November to 20 March
Monday-Sunday: 7:30pm-8:30am

Referral via St Mungo's outreach team, Streetlink (0300 500 0914), Acton Homeless Concern (020 8992 5768) or Ealing Soup Kitchen (020 8566 3507 x7). Ealing Foodbank (020 8840 9428). 14 bed spaces. No self-referral. We are a Night Shelter running through the winter months to provide a warm, safe place for people who find themselves homeless.

Accommodation/housing advice, Benefits advice, Outreach worker links, Food (free), Debt advice, Bedding, Laundry, Bathroom/showers

East European Advice Centre

Room 18, The Polish Centre, 238-246 King Street

W6 9LP

Phone: 020 8741 1288

Monday-Friday: 9:30am-4:30pm (advice line - 0800 121 4226)

Free advice & casework to E European migrants in W London boroughs: homelessness prevention & casework, employment rights campaign, settled status. Services in English & Polish; & in Romanian, Bulgarian, Lithuanian & Hungarian with notice. Please ring first.

Accommodation/housing advice, Advocacy, Outreach workers, Legal advice

Enfield and Haringey Homeless Respite, All People All Places

N8 & EN2

December to April
Monday-Sunday: 7:30pm-8am

Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org.

Advocacy, Alcohol workers, Accommodation/housing advice, Bathroom/showers, Bedding, Benefits advice, Debt advice, Laundry, Music/drama, Tenancy support

Eritrean Community in the UK

The Holloway Neighbourhood Group (NHG), 84 Mayton Street

N7 6QT

Phone: 020 7700 7995

Monday-Friday: 9:30am-5:30pm

Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Outreach worker links, Legal advice

Glass Door Homeless Charity

155a Kings Road, Chelsea

SW3 5TX

Phone: 020 7351 4948

Monday, Tuesday, Thursday: 9am-2pm (Chelsea Methodist Church)
Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies)
Wednesday & Friday: 9am-2pm (St Augustine's Church)
Monday-Friday: 12pm-3pm (Ace of Clubs)
Monday-Thursday: 9am-11am (Vineyard Community Centre)
Tuesday: 12:30pm-3pm (The Yard, Putney)

Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity.

Accommodation/housing advice, Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Tenancy support, Advocacy, Benefits advice

Greenwich Migrant Hub

Woolwich Common Community Centre, Leslie Smith Square

SE18 4DW

Phone: 07429031389

Tuesday: 10:30am-1:30pm

Drop-in centre for free immigration, housing & domestic violence advice, and a hot meal to migrants in Greenwich and neighbouring boroughs.

Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Legal advice, Step-free

Hackney Migrant Centre

St Mary's New Church Rooms, Spenley Walk, Stoke Newington Church Street

N16 9ES

Phone: 07504332706

Wednesday: 10am-4pm

Free immigration advice & support for refugees & migrants. Arrive early with documents or paperwork (40 visitors only). info@hackneymigrantcentre.org.uk

Accommodation/housing advice, Advocacy, Legal advice