Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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Mar-Apr 2021 : SOLUTIONS READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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999 Club (Deptford Centre)

21 Deptford Broadway

SE8 4PA

Phone: 020 8694 5797

Winter shelter:
24 September to 31 March
Monday-Sunday: 6:30pm-8:30am
Monday-Friday: 9am-12pm (9–10.30am for rough sleepers only)
Tuesday: 9am-12pm (mental health professionals)
Wednesday: 9am-12pm (GP & signposting)
Thursday: 9am-12pm (nurse practitioner)

Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 18+, dry, 25 spaces.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Benefits advice, Bathroom/showers, Careers advice, Education/training, Foot care, Internet access, Laundry, Medical/health, Tenancy support, Legal advice, Ex-offenders

Cardinal Hume Centre

3-7 Arneway St, Horseferry Rd

SW1P 2BG

Phone: 020 7222 1602 (reception)

Monday-Thursday: 9:30am-3:30pm
Friday: 12:30pm-3:30pm

No walk-ins but appointments offered Monday-Thursday: 9:30am-3:30pm Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support

Caritas Anchor House

81 Barking Road, Canning Town

E16 4HB

Phone: 0207 476 6062

For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk. Opening times: 24/7

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Music/drama, Step-free

Haringey Recovery Service

590 Seven Sisters Road

N15 6HR

Phone: 020 8801 3999

Monday-Friday: 9:30am-5pm

Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development.

Advocacy, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Leisure facilities, Music/drama, Outreach worker links, Outreach workers, Sexual health, Tenancy support, Legal advice, Ex-offenders, Step-free

HOPE Worldwide UK – ODAAT

The Chambers, St.Mark’s Church, 337 Kennington Park Road

SE11 4PW

Phone: 02036594809

One Day At A Time (ODAAT) is a quasi-residential men only (18+) rehab. 12 steps, counselling and psychotherapy are employed in a loving community to transform from chaos to constructive living. Services for people on the scheme include one to one counselling, yoga, community meetings, psychotherapy, relapse prevention and life skills, group therapy and aftercare, family contact and recreation.

Benefits advice, Careers advice, Counselling, Debt advice, Dentist, Ex-forces, Ex-offenders, Food, Food (free), Internet access, Laundry, Mental health

Marylebone Centre (Church Army)

1-5 Cosway St

NW1 5NR

Phone: 020 7262 3818

Monday-Thursday: 9:30am-1:30pm (rough sleepers' drop-in)
Monday: 10:30am-11:30am (drama)
Monday: 1:30pm-3:30pm (M’lebone Proj newsletter)
Tuesday: 10am-12pm (open access; clothing for rough sleepers only)
Tuesday & Friday: 1:30pm-3:30pm (healthy eating; kitchen skills)
Wednesday: 8am-9am (running club)
Wednesday: 9am-12pm (Women into Work 1:1; advice)
Wednesday: 1:30pm-3:30pm (Women into Work group)
Thursday: 9am-3pm (life coaching 1:1)
Thursday & Friday: 1:30pm-3:30pm (Westminster Adul Education Service – IT, reading, writing)
Friday: 10am-12pm (ESOL for beginners)

Female-only project. Two hostels with 112 single beds and a day centre with a rough sleepers' drop-in. Activities programme for residents and day centre users. Lift for people with mobility problems to access the day centre.

Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Laundry, Luggage storage, Medical/health, Music/drama, Sexual health, Tenancy support, Step-free, Leisure facilities

Positive East

159 Mile End Road, Stepney

E1 4AQ

Phone: 020 7791 2855

Monday-Friday: 10:30am-5pm

Pre-Covid-19 did HIV testing. Still offers Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV in E London. Option 1 psychological help. Option 2 advice line on housing & benefits. Option 3 sexual health questions. Please see website for full list of services operating during the Covid-19 pandemic.

Mental health, Advocacy, Benefits advice, Careers advice, Counselling, Food, Internet access, Medical/health, Outreach workers, Sexual health

Providence Row

The Dellow Centre, 82 Wentworth Street

E1 7SA

Phone: 020 7375 0020

Monday-Friday: 9am-3:30pm (needle exchange - closed 12.30–1.30pm)
Monday: 10am-11:30am (men's group)
Monday: 2pm-3pm (yoga)
Tuesday: 9:30am-12:30pm (homeopathy)
Tuesday: 11:30am-12:30pm (relaxation skills)
Tuesday: 2pm-3:30pm (women's group)
Wednesday: 11:30am-1pm (peer support, addictions)
Thursday: 11am-1pm (art & wellbeing)
Friday: 10am-11:30am (Breaking Free Online- computer assisted therapy)
Friday: 10am-11:30am (self-harming support group)
Monday: 1:30pm-3:30pm (mental health drop-in)

Helps people of all backgrounds to an independent and fulfilled life away from homelessness & exclusion. They address not only users' immediate needs, but also the underlying issues and causes of their homelessness and exclusion. Download the timetable for their learning and wellbeing programme (https://bit.ly/2FXNYor). Most of their facilities are step-free. Services in Romanian and Polish.

Mental health, Art classes, Benefits advice, Bathroom/showers, Careers advice, Counselling, Drugs workers, Education/training, Food (free), Food, Internet access, Needle exchange

The Connection at St Martin in the Fields

12 Adelaide Street

WC2N 4HW

Phone: 020 7766 5544

Monday, Tuesday, Thursday, Friday: 9am-1pm
Wednesday: 9am-12:30pm
Saturday: 9am-1pm (invite only)

Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+. Visit website to see their wide range of services.

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Drugs workers, Education/training, Food, Foot care, Internet access, Medical/health, Music/drama, Outreach workers, Step-free

Dr Kershaw’s Hospice

Turf Lane, Royton, Oldham, Greater Manchester

OL2 6EU

Phone: 0161 624 9984

Monday-Sunday: 9am-9am

The UK's first 'homeless-friendly' hospice. 24-hour helpline: 0161 785 5635. "Dr Kershaw’s Hospice provides specialist palliative care for adults with non-curable, life-limiting illnesses in a peaceful and homely environment. Our healthcare focuses on relieving and preventing the suffering of patients."

Counselling, Medical/health, Barber, Bathroom/showers, Bedding, Education/training, Food (free), Foot care, Food, Internet access

Lodging House Mission

35 East Campbell St, Glasgow

G1 5DT

Phone: 0141 552 0285

Monday-Friday: 8am-3pm (drop-in)
Tuesday: 1:30pm-2:15pm Church Service
Wednesday & Thursday: 11:30am-12pm Prayers
Thursday: 6pm-7pm Narcotics Anonymous
Friday: 9:30pm-12am Narcotics Anonymous
Sunday: 6:30pm-9:30pm Narcotics Anonymous
Tuesday: 7pm-8:30pm

Day centre with multiple activities and education services - call 0141 552 0285 for details. Free breakfast (8-10am) and lunch (12-1:30pm). Showers, foot clinic, haircuts, counselling, pool, table tennis, board games. IT suite (10am-12noon, 1:30-3pm). Free phone facilities 9:30-11:30am, 1:30-3pm).

Accommodation/housing advice, Advocacy, Barber, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Dentist, Education/training, Food (free), Food, Foot care, Internet access, Luggage storage, Music/drama, Sexual health, Tenancy support, Ex-offenders

Streetwork Crisis Centre

22 Holyrood Road, Edinburgh

EH8 8AF

Phone: 0131 557 6055

Monday-Friday: 7:15am-10pm (drop-in)
Saturday & Sunday: 8:15am-4pm (drop-in)

Helpline 24/7: 0808 178 2323. Open 365 days a year to support anyone in Edinburgh who does not have a safe place to sleep. Though their Holyrood Hub and helpline, they advise, refer and support people to access the services they need to resolve their situation.

Accommodation/housing advice, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Debt advice, Drugs workers, Education/training, Internet access, Laundry, Luggage storage, Medical/health, Outreach worker links, Outreach workers, Step-free, Advocacy

Wirral Churches Ark Project

Mary Cole House, 6 Sandford Street, Birkenhead

CH41 1BN

Phone: 0151 649 0111

Monday-Sunday: 9am-9am (accommodation and support)
Monday-Friday: 9am-12am (crisis training and events – term-time only)

Three-month stay, emergency accommodation service for single homeless people with multiple support needs. 22 male beds and 5 female. Referral required via Wirral ?Mainstay? (www.mainstayliverpool.org.uk).

Accommodation/housing advice, Advocacy, Art classes, Benefits advice, Bathroom/showers, Bedding, Debt advice, Education/training, Food, Internet access, Laundry, Music/drama

Julian House

Manvers Street, Bath

BA1 1JW

Phone: 01225311991

Monday-Friday: 9:30am-1pm (drop-in)
Saturday & Saturday: 2pm-4pm (drop-in)

Julian House operates over 20 different projects, accommodation sites and social enterprises in Bath, Bristol and Wiltshire. These include: homeless services, support for those suffering domestic violence, addiction recovery, support for individuals with learning difficulties, work experience and training. Contact them on 01225 354650 to find out more.

Mental health, Accommodation/housing advice, Advocacy, Benefits advice, Bathroom/showers, Bedding, Careers advice, Counselling, Debt advice, Food, Internet access, Laundry, Medical/health, Outreach worker links, Outreach workers, Tenancy support

St Petrock's

10 Cathedral Yard, Exeter

EX1 1HJ

Phone: 01392 422396

Monday-Friday: 9am-1pm (drop-in)
Wednesday & Friday: 10am-12pm (mental health practitioner)
Tuesday & Thursday: 2pm-4pm (probation, housing, jobs etc)
Monday: 2pm-4pm (women's group)
Monday & Thursday: 9am-12pm podiatrist Monday, nurse Thursday)
Tuesday: 11am-1pm (alternative healing)

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Bathroom/showers, Bedding, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food (free), Food, Foot care, Internet access, Laundry, Medical/health, Music/drama, Outreach worker links, Sexual health, Tenancy support, Legal advice, Ex-forces, Ex-offenders

Aylesbury Homeless Action Group

2 Rickfords Hill, Aylesbury

HP20 2RX

Phone: 01296 435026

Monday & Wednesday: 12pm-2pm (drop-in)

AHAG's aims and objectives are to relieve hardship, need and distress. Support and advice for anyone 18+ who is homeless or inadequately housed. Drop in for showers, washing facilities, newspapers and refreshments. Please make appointment for one-to-one support, help with education, CVs, employment etc. Phone or email info@ahag.org.uk.

Accommodation/housing advice, Advocacy, Benefits advice, Bathroom/showers, Debt advice, Dentist, Education/training, Food (free), Internet access, Laundry, Medical/health, Outreach worker links, Sexual health, Tenancy support, Ex-forces, Ex-offenders

Beacon House Ministries

90-91 East Hill, Colchester, Essex

CO1 2QN

Phone: 01206 761960

Monday-Sunday: 10am-2pm (medical clinic, café, laundry, showers; barber on Tuesday)

Practical help and medical care, occupational therapies, personal development and health awareness, working in co-operation with other services. Raises awareness of the needs experienced by vulnerable people to community groups.

Accommodation/housing advice, Advocacy, Art classes, Barber, Benefits advice, Bathroom/showers, Bedding, Careers advice, Clothing store, Debt advice, Food (free), Foot care, Internet access, Laundry, Medical/health, Tenancy support, Ex-forces, Ex-offenders, Leisure facilities

Streetlife

48 Buchanan St, Blackpool

FY1 3LQ

Phone: 01253 294477; 01253 291038 night

Monday, Wednesday, Thursday: 1pm-3:30pm (drop-in)
Tuesday: 1pm-3pm (counselling)
Wednesday & Thursday: 3:30pm-6pm (life skills)
Friday: 9am-4pm (counselling)
Saturday: 2pm-5pm (cook & eat)
Monday-Sunday: 7pm-9am (night shelter, St John's Walk)

Day centre and night shelter which is open all year. Shelter and support for young people 16?25.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Benefits advice, Bathroom/showers, Bedding, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food (free), Food, Foot care, Internet access, Laundry, Leisure facilities, Medical/health, Needle exchange, Outreach worker links, Sexual health, Tenancy support

York Arc Light

Union Terrace, York

YO31 7AS

Phone: 01904 630 500

Monday-Sunday: 8am-10:30pm (support services)
Monday-Sunday: 9am-9am

Accommodation and support to homeless men and women in York. Welcoming centre has 35 bedrooms, meeting and counselling spaces, education, health, fitness and community facilities.

Accommodation/housing advice, Art classes, Benefits advice, Bathroom/showers, Education/training, Food, Foot care, Internet access, Clothing store, Leisure facilities

Prebend Day Centre

12-14 Prebend Street, Bedford

MK40 1QW

Phone: 01234 365955

Monday-Sunday: 8:30am-12:30pm

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Benefits advice, Bathroom/showers, Bedding, Careers advice, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Food (free), Food, Foot care, Internet access, Laundry, Leisure facilities, Luggage storage, Medical/health, Outreach worker links, Outreach workers, Sexual health, Tenancy support, Legal advice, Ex-forces, Ex-offenders