Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

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February – March 2026 : Progress READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Housing help"
Acton Homeless Concern

Emmaus House, 1 Berrymead Gardens

W3 8AA

Phone: 020 8992 5768

Monday: 7am-2:30pm
Tuesday-Friday: 8am-2:30pm

ll the services provided by Acton Homeless Concern are free. As well as hot food and a warm place to sit, we can offer advocacy and advice on different areas that people in need suffering homelessness or poverty may be experiencing. Showers, haircuts, clothing and household items available. Everyone is welcome - call for more information about specific services.

Accommodation/housing, Barber, Clothing store, Counselling, Dentist, Medical/health, Free food, Bathroom/showers, Advocacy, Tenancy support, Mental health

Al-Hasaniya Moroccan Women's Centre

Bays 4 and 5, Trellick Tower, Golborne Road

W10 5PL

Phone: 020 8969 2292


Monday-Friday: 9:30am-5pm
Friday: 10am-12pm (drop-in)
Sunday: 12pm-4pm 1st Sunday of month - drop-in for isolated Arabic-speaking men aged 55+)

Advice and assistance for Moroccan and Arabic-speaking women and their families on benefits, housing, homelessness, domestic violence, health and mental health. For mental health support in Arabic, please book in advance. Outreach support to the elderly. ESOL classes with free creche for women returners. Some projects are borough-restricted, so contact them for more information.

Mental health, Accommodation/housing, Advocacy, Creative classes, Careers advice, Education/training, Medical/health

Cardinal Hume Centre

3-7 Arneway St, Horseferry Rd

SW1P 2BG

Phone: 020 7222 1602 (reception)

Monday-Thursday: 9:30am-3:30pm
Friday: 12:30pm-3:30pm

No walk-ins but appointments offered Monday-Thursday: 9:30am-3:30pm Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support

Crisis Skylight (Croydon)

12 Surrey Street

CR0 1RG

Phone: 0203 848 1700

Monday, Tuesday, Thursday, Friday: 10am-4pm
Wednesday: 10am-2pm

We work with people in Croydon to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness. Skylights can help in finding a home and settling in, finding work and applying for jobs and looking after your health and wellbeing. How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them. Before you visit, we would recommend that you find out what Crisis can offer you in Croydon. You can then contact us by phone or email so that we can discuss the best options for your situation

Tenancy support, Careers advice, Education/training, Mental health, Medical/health

Crisis Skylight (London)

50 - 52 Commercial Street

E1 6LT

Phone: 0300 636 1967

Monday-Friday: 9:30am-4:30pm

We work with people in London to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness. Skylights can help in finding a home and settling in, finding work and applying for jobs and looking after your health and wellbeing. How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them. Before you visit, we would recommend that you find out what Crisis can offer you in London. You can then contact us by phone or email so that we can discuss the best options for your situation

Mental health, Education/training, Step-free, Medical/health, Careers advice, Tenancy support

Equalities National Council

Unit 1, The Hub, 123 Star Lane

E16 4PZ

Phone: 0207 474 9812

Monday-Friday: 10am-4pm

Equalities National Council primarily focuses on delivering expert advocacy and mentoring support for BME disabled people and their carers; and people suffering with long term impairments. Supports people with mental health difficulties, including ex-offenders, to access fair and equal services, across health, social care, employment, further education, mentoring, advocacy, welfare benefits, housing and immigration.

Mental health, Advocacy, Creative classes, Education/training, Medical/health

Health E1

9-11 Brick Lane, Aldgate East

E1 6PU

Phone: 020 7247 0090

Monday-Friday: 9am-5pm (clinics start at 9am and 2pm)
Monday, Thursday, Friday: 2pm-3:30pm (drop-in mental health clinic)
Monday-Friday: 2pm-3:30pm (substance misuse drop-in)

Medical centre for homeless and vulnerably-housed people. Also registers people in hostels or B&Bs in Tower Hamlets and those who have been placed in temporary accommodation elsewhere in London by LB Tower Hamlets. Wide range of services - contact them for further information. Phone for an appointment or drop in.

Mental health, Creative classes, Drugs workers, Medical/health, Needle exchange, Sexual health

JCT

83 Margaret street (Marylebone Passage)

W1W 8TB

Phone: 07719828267

Monday-Friday: 8am-1pm Services: Showers (Booked in advance) also emergency showers. Takeaway Food:

JCT - Joining Communities Together To book an appointment, contact us on: 07719828267 JCT is a registered charity running services for people experiencing and facing homelessness in London and the Midlands. Our vision is to join communities together by bridging the gap between the crisis someone finds themselves in and the journey towards a place to call home. Casework support around housing, benefits, immigration, Health & Wellbeing Ladies group, sit in breakfast, (To be booked in advance). Alternatively, you can meet us during the Chalk Farm Salvation Army meal on Monday & Wednesday evening between 6pm till 8pm to see us and book an appointment.

Bathroom/showers, Creative classes, Accommodation/housing, Medical/health, Mental health, Free food, Legal advice, Tenancy support

Marylebone Centre (Church Army)

1-5 Cosway St

NW1 5NR

Phone: 020 7262 3818

Monday-Thursday: 9:30am-1:30pm (rough sleepers' drop-in)
Monday: 10:30am-11:30am (drama)
Monday: 1:30pm-3:30pm (M’lebone Proj newsletter)
Tuesday: 10am-12pm (open access; clothing for rough sleepers only)
Tuesday & Friday: 1:30pm-3:30pm (healthy eating; kitchen skills)
Wednesday: 8am-9am (running club)
Wednesday: 9am-12pm (Women into Work 1:1; advice)
Wednesday: 1:30pm-3:30pm (Women into Work group)
Thursday: 9am-3pm (life coaching 1:1)
Thursday & Friday: 1:30pm-3:30pm (Westminster Adul Education Service – IT, reading, writing)
Friday: 10am-12pm (ESOL for beginners)

Female-only project. Two hostels with 112 single beds and a day centre with a rough sleepers' drop-in. Activities programme for residents and day centre users. Lift for people with mobility problems to access the day centre.

Bathroom/showers, Careers advice, Clothing store, Education/training, Free food, Internet access, Laundry, Luggage storage, Medical/health, Music/drama, Sexual health, Tenancy support, Step-free, Leisure facilities

NEWway Project (Newham)

Bonny Downs Baptist Church, Darwell Close

E6 6BT

Phone: 07490983777

01 October to 30 April
Monday-Sunday: 7:30pm-8:30am

Referral-only winter night shelter and year-round NEWday centre for homeless people in Newham, with extended Advocacy services and life-skills workshops. Office hours: Monday to Sunday, 9am-2:30pm.

Accommodation/housing, Advocacy, Alcohol workers, Debt advice, Drugs workers, Free food, Laundry, Tenancy support, Creative classes, Clothing store, Careers advice, Medical/health, Bathroom/showers, Internet access, Dentist, Counselling, Education/training, Outreach worker links

Positive East

159 Mile End Road, Stepney

E1 4AQ

Phone: 020 7791 2855

Monday-Friday: 10:30am-5pm

Pre-Covid-19 did HIV testing. Still offers Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV in E London. Option 1 psychological help. Option 2 advice line on housing & benefits. Option 3 sexual health questions. Please see website for full list of services operating during the Covid-19 pandemic.

Mental health, Advocacy, Creative classes, Careers advice, Counselling, Internet access, Medical/health, Outreach workers, Sexual health

Refettorio Felix at St Cuthbert's Centre

The Philbeach Hall, 51 Philbeach Gardens, Earl’s Court

SW5 9EB

Phone: 020 7835 1389

Monday-Friday: 12pm-2pm (lunch service)
Tuesday-Friday: 12pm-3pm (Glass Door caseworker – first come, first served)
Monday: 11am-2pm (Age UK adviser)
Tuesday: 12pm-2pm (Age UK Lunch Club – reserved seats at regular lunch service)
Wednesday: 12pm-2pm (NHS nurse)
Tuesday: 12pm-3pm (RBKC Council drop-in)

Dental health adviser once a month Community Counselling Psychotherapy Service (CCPS): CCPS provides free face-to-face individual counselling and psychotherapy. This is available through internal referral.

Free food, Mental health, Counselling, Internet access, Medical/health, Tenancy support

The Connection at St Martin in the Fields

12 Adelaide Street

WC2N 4HW

Phone: 020 7766 5544

Monday, Tuesday, Thursday, Friday: 9am-1:30pm (drop-in)
Monday, Tuesday, Thursday, Friday: 1:30pm-4:30pm (appointment only)
Wednesday: 9am-12:15pm (women only)

Provides short- and long-term support to people affected by homelessness, substance abuse, mental health, etc.

Mental health, Accommodation/housing, Alcohol workers, Art classes, Creative classes, Bathroom/showers, Careers advice, Clothing store, Drugs workers, Education/training, Foot care, Internet access, Medical/health, Music/drama, Outreach workers, Step-free

The Manna Centre

12 Melior Street

SE1 3QP

Phone: 0207 357 9363

Monday-Sunday: 8:30am-1:30pm (Open for breakfast, lucnch & showers)
Monday-Friday: 8:30am-1:30pm (Housing & welfare advice, mobile phone charging)
Monday, Wednesday, Friday: 9am-12pm (Nurse)
Monday: 10am-10:45am (clothing store by ticket only)
Monday-Thursday: 10am-10:45am (computers)
Tuesday: 10am-11:30am (mental health)
Tuesday: 10am-1pm (chiropodist, every second week)
Monday: 10am-1pm (accommodation advice at 020 7403 1931 (option 1))

Please note this service is only available on a Monday and for those looking for accommodation only.

Mental health, Bathroom/showers, Free food, Medical/health, Tenancy support, Step-free, Financial advice, Laundry, Internet access

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Education/training, Medical/health, Mental health, Counselling, Alcohol workers, Drugs workers

Crisis Skylight (Edinburgh)

Cranston House, 271 Canongate, Edinburgh

EH8 8BQ

Phone: 0131 209 7700

Monday, Wednesday, Thursday, Friday: 9:30am-3:30pm
Tuesday: 12:30pm-3:30pm

We work with people in Edinburgh to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness. Skylights can help in finding a home and settling in, finding work and applying for jobs and looking after your health and wellbeing. How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them. Before you visit, we would recommend that you find out what Crisis can offer you in Edinburgh. You can then contact us by phone or email so that we can discuss the best options for your situation

Education/training, Internet access, Leisure facilities, Tenancy support, Mental health, Medical/health, Careers advice

Edinburgh City Youth Cafe

11-15 Vennel, Edinburgh

EH1 2HU

Phone: 0131 229 1797

Monday, Wednesday: 6pm-10pm (13–21 year olds)
Friday: 6pm-9pm (under 18s)

Mondays, Wednesdays and Fridays 6 – 9pm (Drop-in). Crime victims - emotional support C-Cards available for free condoms. Call or email contact@6vt.info

Mental health, Accommodation/housing, Alcohol workers, Counselling, Debt advice, Drugs workers, Education/training, Medical/health

Edinburgh Support Hub (Streetwork at Simon Community Scotland)

22 Holyrood Road, Edinburgh

EH8 8AF

Phone: 0808 178 2323

Monday, Tuesday, Thursday, Friday, Saturday, Sunday: 9am-5pm
Wednesday: 10am-5pm

'A one-stop shop' for a whole range of support. Please just drop in - you do not need an appointment. We run multiple classes and focus areas throughout the week including; welfare rights, benefits advice, legal advice, health clinics, education classes, barbers and much, much more.

Benefits/welfare advice, Legal advice, Medical/health, Education/training, Barber, Bathroom/showers, Accommodation/housing, Tenancy support, Step-free, Outreach worker links, Outreach workers, Internet access, Alcohol workers

Glasgow Access Hub (Simon Community Scotland)

74-80 Brown Street, Glasgow

G2 8PD

Phone: 0141 552 4164

Monday, Tuesday, Thursday, Friday, Saturday, Sunday: 9am-5pm drop-in
Wednesday: 10am-5pm drop-in

'A one-stop shop' for a whole range of support. Drop in to get help with benefits, health, finances, legal advice, access to the digital world and more. Helpline: 0800 027 7466 (open 24/7)

Accommodation/housing, Medical/health, Tenancy support, Mental health, Outreach workers, Outreach worker links, Barber, Education/training, Legal advice, Benefits/welfare advice, Advocacy, Alcohol workers

Glasgow City Mission

20 Crimea Street, Glasgow

G2 8PW

Phone: 0141 221 2630

Monday-Friday: 10am-8pm Drop-in
Monday-Friday: 1pm-2pm Lunch
Monday-Friday: 6:30pm-8pm Dinner
Monday & Wednesday: 2pm-4pm Various project workers

We offer spirit-led, faith-filled community to vulnerable adults and children within the city, by fighting against poverty and disadvantage in Glasgow. Numerous activities, services and classes for homeless people and those struggling with money.

Mental health, Accommodation/housing, Alcohol workers, Careers advice, Counselling, Drugs workers, Education/training, Free food, Internet access, Leisure facilities, Outreach worker links, Outreach workers, Tenancy support, Step-free, Ex-forces, Ex-offenders, Medical/health, Advocacy, Creative classes

The Access Place - South Gray's

The Access Place, 6 South Gray's Close, Edinburgh

EH1 1NA

Phone: 0131 529 5015

Monday, Wednesday, Thursday, Friday: 9am-5pm (closed 1pm-2pm)
Tuesday: 10am-5pm (closed 1pm-2pm)

GP surgery specialising in the complex needs of those experiencing homelessness. Register online or on phone. Please note, we open at 10am on Tuesday.

Mental health, Advocacy, Medical/health, Step-free