Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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April – May 2024 : Compassion READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Doctors of the World (Praxis)

Praxis, Pott Street, Bethnal Green

E2 0EF

Phone: 0808 1647 686 (freephone)

Monday-Friday: 10am-12pm (advice line)

Info, advice to help vulnerable people access NHS and other services. Basic healthcare and advocacy for people who have problems accessing healthcare. Closed on Bank Holidays.

Advocacy, Medical/health

East European Advice Centre

Room 18, The Polish Centre, 238-246 King Street

W6 9LP

Phone: 020 8741 1288

Monday-Friday: 9:30am-4:30pm (advice line - 0800 121 4226)

Free advice & casework to E European migrants in W London boroughs: homelessness prevention & casework, employment rights campaign, settled status. Services in English & Polish; & in Romanian, Bulgarian, Lithuanian & Hungarian with notice. Please ring first.

Accommodation/housing advice, Advocacy, Outreach workers, Legal advice

Emmaus South Lambeth Community

9a Knights Hill, West Norwood

SE27 0DB

Phone: 0300 123 2001

Monday, Tuesday, Wednesday, Friday: 9:30am-5pm
Thursday: 10am-5pm

Accommodation for people aged 18+ with low support needs who are willing to work full time as volunteers in Emmaus's recycling project. Can accept ex-offenders. No local connection required but must be eligible for Housing Benefit.

Advocacy, Careers advice, Education/training

Enfield and Haringey Homeless Respite, All People All Places

N8 & EN2

December to April
Monday-Sunday: 7:30pm-8am

Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org.

Advocacy, Alcohol workers, Accommodation/housing advice, Bathroom/showers, Bedding, Benefits advice, Debt advice, Laundry, Music/drama, Tenancy support

Equalities National Council

Unit 1, The Hub, 123 Star Lane

E16 4PZ

Phone: 0207 474 9812

Monday-Friday: 10am-4pm

Equalities National Council primarily focuses on delivering expert advocacy and mentoring support for BME disabled people and their carers; and people suffering with long term impairments. Supports people with mental health difficulties, including ex-offenders, to access fair and equal services, across health, social care, employment, further education, mentoring, advocacy, welfare benefits, housing and immigration.

Mental health, Advocacy, Benefits advice, Education/training, Medical/health

Eritrean Community in the UK

The Holloway Neighbourhood Group (NHG), 84 Mayton Street

N7 6QT

Phone: 020 7700 7995

Monday-Friday: 9:30am-5:30pm

Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Outreach worker links, Legal advice

Faith in Action (Homelessness Project Merton)

Salvation Army Citadel, 109 Kingston Road, South Wimbledon

SW19 3JR

Phone: 07843 280 419

Wednesday & Friday: 10am-3pm

Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Benefits advice most Wednesdays. Advocacy, alcohol and drug advice. A listening ear, breakfast, lunch, teas and coffees.

Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Bathroom/showers, Clothing store, Counselling, Drugs workers, Food, Laundry, Outreach worker links, Leisure facilities

Glass Door Homeless Charity

155a Kings Road, Chelsea

SW3 5TX

Phone: 020 7351 4948

Monday, Tuesday, Thursday: 9am-2pm (Chelsea Methodist Church)
Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies)
Wednesday & Friday: 9am-2pm (St Augustine's Church)
Monday-Friday: 12pm-3pm (Ace of Clubs)
Monday-Thursday: 9am-11am (Vineyard Community Centre)
Tuesday: 12:30pm-3pm (The Yard, Putney)

Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity.

Accommodation/housing advice, Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Tenancy support, Advocacy, Benefits advice

Great Chapel Street Medical Centre

4th Floor, Soho Centre for Health, 1 Frith Street, Soho

W1D 3HZ

Phone: 020 7437 9360

Monday, Tuesday, Thursday: 10am-12:30pm (doctor)
Monday-Friday: 2pm-4:30pm (doctor)
Monday & Friday: 10am-12:30pm (alcohol & mental health nurse)
Monday, Tuesday, Thursday, Friday: 2pm-4:30pm (drugs, alcohol & mental health nurse)
Monday: 10am-12pm (counselling drop-in; appointment at other times)
Tuesday: 2pm-4:30pm (counselling drop-in; appointment at other times)
Friday: 9am-12:30pm (podiatry)
Tuesday & Thursday: 10am-5pm (dental service)

Monday GP & Nurse: bookable clinics from 10am GP: walk-in clinic, Nurse: bookable clinic from 2pm Tuesday GP & Nurse: bookable from 11:30am GP: bookable, Nurse: Walk-in from 2pm Wednesday Nurse: bookable from 10am GP: bookable, Nurse: Walk-in from 2pm Thursday GP: walk-in, Nurse: bookable from 10am GP & Nurse: Bookable from 2pm Friday Nurse: Walk-in from 10am GP & Nurse: Walk-in from 2pm

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Counselling, Drugs workers, Foot care, Medical/health

Greenlight Medical Van

Hillsong Church London, PO Box 29971, Putney

SW6 2WX

Phone: 020 7384 9200

Wednesday: 7:30pm-10pm (alt weeks, nr Tottenham Ct Rd station and NLAH, N16)
Thursday: 7:30pm-10pm (outreach with Pilion Trust nr Old Street and Angel stations)
Monday: 7pm-9:30pm (alt weeks The Upper Room, W12 and Streetlytes, W12)
Sunday: 11:30am-4:30pm (nr Tottenham Court Rd station)
Saturday: 9:30am-12:30pm (alt weeks, St Andrew’s, Fulham)
Tuesday: 7pm-10pm (The Passage Hostel, then Buckingham Gate)

Mobile, church-funded and volunteer-led project that offers wound care, blood pressure and heart rate checks etc, advice and signposting services to London's rough sleepers.

Advocacy, Medical/health

Greenwich Migrant Hub

Woolwich Common Community Centre, Leslie Smith Square

SE18 4DW

Phone: 07429031389

Tuesday: 10:30am-1:30pm

Drop-in centre for free immigration, housing & domestic violence advice, and a hot meal to migrants in Greenwich and neighbouring boroughs.

Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Legal advice, Step-free

Groundswell Homeless Health Peer Advocacy

Canterbury Court, 1-3 Brixton Road

SW9 6DE

Phone: 020 7725 2851, 02077252851

Monday-Friday: 9am-5pm (appointments for peer support)

Peer Advocates with personal experience of homelessness support homeless people to access healthcare. Peer advocates support clients with health/mental health appointments and with getting support from community mental health teams, social services, therapy-based services etc. Also support clients with a dual diagnosis of mental health and drug & alcohol issues.

Mental health, Advocacy, Education/training, Outreach workers

GrowTH (Tower Hamlets)

302 The Highway, Shadwell

E1W 3DH

SHELTER RUNS FROM
01 October to 30 April
Monday-Friday: 9am-5pm

GrowTH is a partnership of churches opening its doors to those homeless in Tower Hamlets. Our main project is an emergency night shelter which provides both immediate shelter for homeless men and women and assistance in securing more permanent longer-term accommodation. Referrals made by agencies in Tower Hamlets (http://thisisgrowth.org/referrals/) Crisis, Whitechapel Mission, Praxis, Providence Row, Health E1, Spitalfields Crypt Trust, Look Ahead Low support, 15 bed spaces, 28 nights max, men and women. (Details: http://thisisgrowth.org/referral-agencies/)

Accommodation/housing advice, Advocacy

GUYS@Mary's

135a Praed St

W2 1BL

Phone: 020 3312 3405 / 3406

Free, confidential sexual health service for men who have sex with men, which provides sexual health testing and treatment for men who are experiencing symptoms and advice on PEP and PrEP. Self-referral through the online booking form.

Advocacy, Medical/health, Outreach workers, Sexual health

Hackney Migrant Centre

St Mary's New Church Rooms, Spenley Walk, Stoke Newington Church Street

N16 9ES

Phone: 07504332706

Wednesday: 10am-4pm

Free immigration advice & support for refugees & migrants. Arrive early with documents or paperwork (40 visitors only). info@hackneymigrantcentre.org.uk

Accommodation/housing advice, Advocacy, Legal advice

Hackney Winter Night Shelter

Phone: 020 853 3808, 020 3729 8864

Winter shelter (dates TBC):
01 November to 30 March
Monday-Sunday: 7:30pm-8am (6.30pm Sundays. Closed during Crisis)

Mixed; beds for 25 (screened area for women); dry. Last admission 8.30pm. Agency referrals only - phone to check details and leave message if voicemail. 15 bed spaces until 23 Dec 2017, 25 until 31 March 2018.

Accommodation/housing advice, Advocacy, Counselling, Food (free), Outreach worker links, Outreach workers

Haringey Recovery Service

590 Seven Sisters Road

N15 6HR

Phone: 020 8801 3999

Monday-Friday: 9:30am-5pm

Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development.

Advocacy, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Leisure facilities, Music/drama, Outreach worker links, Outreach workers, Sexual health, Tenancy support, Legal advice, Ex-offenders, Step-free

Herts Young Homeless (HYH)

1st Floor, Gracemead House, Woods Avenue, Hatfield

AL10 8HX

Phone: 03333 202 384

Monday-Friday: 9am-5pm (appointments for advice)

Aims to prevent homelessness, and support young people, those in crisis and individuals at risk of becoming homeless, mainly people 16-24. Mediation, education and other specialist prevention services, advice, support etc. 18+ Hub for housing, money and benefits advice. Nightstop for emergency short-term accommodation. Advice line: 0844 833 0933.

Advocacy, Counselling, Education/training, Benefits advice, Accommodation/housing advice, Tenancy support

Hestia

Maya House, 134-138 Borough High Street

SE1 1LB

Phone: 020 7378 3100

Supports male and female victims of modern slavery to ensure their voices are heard and they get the support they need to rebuild their lives. Wide range of services - check the website for details. Supported housing for vulnerable young people.

Mental health, Advocacy, Drugs workers, Alcohol workers

Homeless Action in Barnet (HAB)

36b Woodhouse Road

N12 0RG

Phone: 020 8446 8400

Monday-Friday: 12pm-3pm (free breakfast until 10.30, cheap meal - £1.50 - 12.00-1.30)

Works together as equals with people who are homeless or threatened with homelessness to enable them to take control of their lives, obtain a suitable home and maintain their tenancy.

Accommodation/housing advice, Advocacy, Benefits advice, Bathroom/showers, Clothing store, Food, Tenancy support

Hope 4 Barking Night Shelter

Phone: 07527 192161

01 January to 31 December
Monday-Sunday: 7:30pm-8am

Year-round shelter for around 15 single people aged 18+ in the LB of Barking & Dagenham. Self- or agency referrals. Ring or email h4bdnighshelter@outlook.com

Accommodation/housing advice, Food (free), Advocacy, Bathroom/showers

Islington Centre for Refugees & Asylum Seekers

Cross Street Baptist Church, 16 -18 Cross St

N1 2BG

Phone: 020 7354 9946

Monday: 11am-4:30pm Online only
Tuesday: 11am-4:30pm Online only
Wednesday: 11am-4:30pm Online only
Wednesday: 11am-2pm In-person at the centre
Thursday: 10am-4pm Online only
Friday: 1:30pm-3pm Online only

Offer online and in-person services Practical help, education & art classes.

Advocacy, Clothing store, Education/training, Food, Internet access, Leisure facilities

Islington Young People's Drug and Alcohol Service (IYPDAS )

50 Isledon Road

N7 7LD

Phone: 020 7527 5099

Monday-Friday: 9am-5pm

A free, confidential service which offers one-to-one counselling, advice and information for drug and alcohol issues to young people in Islington up to the age of 21. Also offers group work, staff training and drug education, all free of charge. Please ring 0207 5275099 for more information or to make an appointment. Referrals can also be made over the phone or emailed to drugs@islington.gov.uk.

Advocacy, Alcohol workers, Drugs workers, Outreach workers

Joel Night Shelter

Kingston Churches Action on Homelessness, St Peter's Church Hall, London Rd, Kingston

KT2 6QL

Phone: 0208 255 7400

01 February to 14 March
Monday-Sunday: 7pm-9am (night shelter)
Tuesday: 8:30am-9:30am (conflict resolution)
Tuesday: 10am-1pm (art group)
Thursday: 10am-2pm ('cook and eat' programme)
Monday-Friday: 10am-1pm (drop-in advice)

Referrals primarily via Kingston Churches Action on Homelessness (020 8255 7400), which is next door. Supports primarily single people with a local connection to Kingston who are homeless, at risk of becoming homeless or who are experiencing serious problems with private landlords. They help solve housing problems and improve the quality of people's lives.

Accommodation/housing advice, Advocacy, Art classes, Barber, Bathroom/showers, Bedding, Clothing store, Education/training, Food (free), Foot care, Internet access, Laundry, Leisure facilities, Luggage storage, Tenancy support

Joint Council for the Welfare of Immigrants

115 Old Street

EC1V 9RT

Phone: 020 7553 7470

Monday, Tuesday, Thursday: 10am-1pm

Advice & legal help. There may be charges. Ring first. If you have no documentation & would like free legal advice, phone the specialist irregular migrant helpline (020 7553 7470).

Advocacy, Legal advice