Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

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February – March 2026 : Progress READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Street Souls - Emmaus Greenwich

WSUP (Woolwich Service Users Project), 107 Brookhill Road, Woolwich

SE18 6BJ

Thursday: 6pm-8pm at Woolwich Common Community Centre, SE18 4DW

Every Monday 10am – 3pm Street Souls offers support to anyone in need. We offer food, clothing and other items, weekly activities, a listening ear and signposting to local organisations.

Clothing store, Free food, Advocacy, Outreach worker links

Streetlytes

St Stephens Church, 1 Coverdale Road, London

W12 8JJ

Monday: 6pm-9pm (drop-in, St Stephen’s Church, 1 Coverdale Rd, W12 8JJ)

Free hot meal, friendship and donated items. Open-access to anyone who is homeless or vulnerably housed, or who can't afford to pay for both food and housing. Every Monday, doors open at 5pm (dinner served at 6pm).

Accommodation/housing, Clothing store, Drugs workers, Free food, Outreach worker links, Outreach workers

Streets2Homes

2a Wych Elm, Harlow, Essex

CM20 1QP

Phone: 01279 430 011

Monday-Friday: 8:45am-2pm (day centre - breakfast from 8.45)
Monday-Friday: 9am-5pm (appointments)

Social contact and access to housing and employment advice, health services, food & clothing, and general guidance. Links with a wide range of agencies and organisations to access appropriate help. The day centre provides shower facilities, clean clothes, food etc. as well as advice, support and practical help. Ring or email streets2homes@streets2homes.co.uk for more info. Opening times Monday-Friday 9am to 5pm.

Accommodation/housing, Advocacy, Clothing store, Medical/health, Outreach worker links, Bathroom/showers

Thames Reach

Phone: 020 3617 6070

Monday-Friday: 9am-4pm

Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives. Email enquiries@thamesreach.org.uk for more info.

Mental health, Accommodation/housing, Careers advice, Education/training, Internet access, Outreach worker links, Outreach workers, Tenancy support

The Harbour

Community Link Team, 245 Coldharbour Lane, Brixton

SW9 8RR

Phone: 0207 095 1980

Monday, Wednesday, Thursday, Friday: 9:30am-4:30pm
Tuesday: 9:30am-1pm

One-to-one and group recovery support. Yoga/mindfulness, complementary therapies and support to access psychological services. Training, employment support. Cafe-style drop-in.

Tenancy support, Outreach worker links, Drugs workers, Alcohol workers, Leisure facilities, Education/training, Internet access, Counselling, Creative classes

Turning Point Westminster and Kensington and Chelsea

Phone: 0330 303 8080

Monday-Friday: 10am-5:30pm
Saturday & Sunday: 11am-4:30pm

A dedicated service helping individuals overcome challenges with drugs and alcohol. Self-referral on the website. There are locations in Wardour Street, Harrow Road, East Row. Wardour Street: 32a Wardour Street, W1D 6QR Harrow Road: 209a Harrow Road, W2 5EH East Row: Acorn Hall, 1 East Row, W10 5AR All sites open Mon-Fri 10am - 5pm

Mental health, Counselling, Drugs workers, Needle exchange, Outreach worker links

Upper Room (St Saviour's)

St Saviour Wendell Park church, Cobbold Road

W12 9LN

Phone: 020 8740 5688

Monday & Tuesday: 12pm-5pm (job club)
Monday-Friday: 5:30pm-6:45pm (free food)
Friday: 10am-5pm (counselling for English and Polish speakers by appointment)

Provides a broad range of services for homeless people, vulnerable and excluded of west London. Services include UR4Meals, UR4Jobs and UR4Driving. UR4Meals offers free meals every weekday afternoon from 4 – 6 pm. There is also a limited supply of toiletries, clothing and bedding UR4Jobs is a FREE multilingual service designed to help people experiencing homelessness, and those with other barriers to employment, to find work. Provides structured casework to guests. Drop-in service runs every Friday 10am – 12pm. UR4Driving helps people with convictions avoid re-offending by offering them a unique opportunity to gain a full car driving licence. See if you're eligible to apply on the website.

Careers advice, Clothing store, Education/training, Free food, Internet access, Outreach worker links

Veterans Aid

40 Buckingham Palace Road, Victoria

SW1W 0RE

Phone: 020 7828 2468

Monday-Thursday: 8:30am-3:30pm (helpline)
Friday: 8:30am-1:30pm

Free helpline: 0800 012 68 67 open 9am - 3pm, Monday to Friday. On your first visit, staff will assess your problems so the right specialist help can be arranged.

Mental health, Accommodation/housing, Advocacy, Alcohol workers, Creative classes, Careers advice, Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Outreach worker links, Outreach workers, Legal advice

Wandsworth Community Drug and Alcohol Service (WCDAS)

St John's Therapy Centre, 162 St John's Hill, Battersea

SW11 1SW

Phone: 020 3228 1777

Monday, Tuesday, Thursday, Friday: 9am-4:30pm
Wednesday: 1pm-7pm

A consortium between SLaM NHS Foundation Trust, CDARS and St Mungo's which provides specialist treatment for Wandsworth adults affected by drug and/or alcohol issues.

Mental health, Alcohol workers, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free

WDP - Westminster Drug Project

470-474 Harrow Road

W9 3RU

Phone: 020 7266 6200

Monday-Friday: 1pm-5pm (open access)

Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.

Accommodation/housing, Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach worker links, Outreach workers

Webber Street (London City Mission)

6-8 Webber Street

SE1 8QA

Phone: 020 7928 1677

Monday-Wednesday: 9am-12pm
Saturday: 9am-12pm

List for showers taken on Monday (1 shower per week per male guest). Short Bible talk each morning - prayer and other spiritual help offered. Closed first Wednesday of each month. Not step-free.

Mental health, Bathroom/showers, Clothing store, Medical/health, Outreach worker links, Leisure facilities

No Panic

Phone: 0844 967 4848

Monday-Friday: 10am-10pm

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Helpline: 0844 967 4848; youth helpline: 0330 606 1174; email: info@nopanic.org.uk.

Mental health, Advocacy, Counselling, Drugs workers, Outreach worker links

Re-Solv

30a High Street, Stone, Staffordshire ST15 8AW

Phone: 01785 810762

Monday-Friday: 10:30am-4pm (helpline - not public holidays)

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children. Phone or email (information@re-solv.org). Works closely with Solve It, who offer an online counselling service (01536 414690).

Advocacy, Counselling, Drugs workers, Outreach worker links

Switchboard LGBT

Phone: 0800 0119 100

Monday-Sunday: 10am-10pm (Helpline)

For LGBT+ people who have experienced hate crime, sexual violence or domestic abuse. Supports people who have had problems with the police or have questions about the criminal justice system. Phone or email hello@switchboard.lgbt or message via the website. Bereavement help also.

Legal advice, Mental health, Counselling, Outreach worker links

Youth Access

1-2 Taylors Yard, 67 Alderbrook Road, London

SW12 8AD

Phone: 020 8772 9900

The website can put you in touch with local contacts for mental health counselling, advice and information. A huge range of services is available for you. Contact by phone (020 8772 9900), email (admin@youthaccess.org.uk) or via the website.

Mental health, Advocacy, Counselling, Outreach worker links

Cadogan Street

Corunna House, 39 Cadogan Street, Glasgow

G2 7AB

Phone: 0141 353 3903 (Emmaus)

Wednesday: 7pm-8pm

Soup, sandwich and hot drinks provided by Emmaus, H4TH and Glasgow University at corner of Blytheswood Street. Can direct to other services.

Free food, Outreach worker links

Crossreach (Rankeillor Initiative)

10 Palmerston Place, Edinburgh

EH12 5AA

Phone: 0131 225 4901

Monday-Friday: 9am-5pm (phone for referrals)

For those experiencing homelessness, including those in recovery from substance use, we provide temporary accommodation in shared flats combined with support to help you determine and pursue your goals. Phone for referral.

Accommodation/housing, Alcohol workers, Counselling, Drugs workers, Clothing store, Careers advice, Education/training, Outreach worker links, Benefits/welfare advice, Mental health

Drinkaware - Drinkline

Phone: 0300 123 1110

Monday-Friday: 9am-8pm
Saturday & Sunday: 11am-4pm
Monday-Friday: 9am-2pm (Drinkchat online chat service)

Free, confidential helpline for people worried about their alcohol intake or anyone concerned about them.

Alcohol workers, Counselling, Outreach worker links

Drinkaware - Drinkline Scotland

Phone: 0800 7 314 314

Monday-Friday: 9am-9pm
Saturday & Sunday: 10am-4pm

Free, confidential helpline for people worried about their alcohol intake or anyone concerned about them.

Alcohol workers, Counselling, Outreach worker links

Edinburgh Crisis Centre

PO Box 23768, Edinburgh

EH7 5XE

Phone: 0808 801 0414

Monday-Sunday: 9am-9am

Free 24-hour helpline and one-to-one support for people (18+) who use or have used mental health services. Practical help to access local resources.

Mental health, Advocacy, Counselling, Outreach worker links

Edinburgh Cyrenians

Norton Park, 57 Albion Rd, Edinburgh

EH7 5QY

Phone: 0131 475 2354

Monday-Friday: 10am-5pm

Advice, information and support phone helpline for people who are homeless, threatened with homelessness or struggling with addiction. Not a drop-in service - appointments by referral.

Advocacy, Drugs workers, Education/training, Outreach worker links, Legal advice

Edinburgh Support Hub (Streetwork at Simon Community Scotland)

22 Holyrood Road, Edinburgh

EH8 8AF

Phone: 0808 178 2323

Monday, Tuesday, Thursday, Friday, Saturday, Sunday: 9am-5pm
Wednesday: 10am-5pm

'A one-stop shop' for a whole range of support. Please just drop in - you do not need an appointment. We run multiple classes and focus areas throughout the week including; welfare rights, benefits advice, legal advice, health clinics, education classes, barbers and much, much more.

Benefits/welfare advice, Legal advice, Medical/health, Education/training, Barber, Bathroom/showers, Accommodation/housing, Tenancy support, Step-free, Outreach worker links, Outreach workers, Internet access, Alcohol workers

ELPIS Centre

23 Mayfield Street, Glasgow

G20 9RQ

Phone: 0141 946 0605

Accommodation and support for homeless or vulnerable women aged 16-25.

Outreach workers, Outreach worker links, Counselling, Advocacy, Accommodation/housing

Emmaus Glasgow

Emmaus House, 101 Ellesmere Street, Glasgow

G22 5QT

Phone: 0141 353 3903

Monday-Friday: 9am-4pm

Accommodation and work for 23/24 homeless people. No drink or drugs, but Emmaus helps people with addiction problems to access local services.

Accommodation/housing, Careers advice, Clothing store, Education/training, Outreach worker links

Glasgow Access Hub (Simon Community Scotland)

74-80 Brown Street, Glasgow

G2 8PD

Phone: 0141 552 4164

Monday, Tuesday, Thursday, Friday, Saturday, Sunday: 9am-5pm drop-in
Wednesday: 10am-5pm drop-in

'A one-stop shop' for a whole range of support. Drop in to get help with benefits, health, finances, legal advice, access to the digital world and more. Helpline: 0800 027 7466 (open 24/7)

Accommodation/housing, Medical/health, Tenancy support, Mental health, Outreach workers, Outreach worker links, Barber, Education/training, Legal advice, Benefits/welfare advice, Advocacy, Alcohol workers