
Established 2005 Registered Charity No. 1110656
Scottish Charity Register No. SC043760
If you would like your service to be included, please download and complete an entry form
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Your rights
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!
SERVICES
- All services
- Advice services
- Animals/pets
- Arts
- BME/refugee
- Day centres/drop-ins
- Domestic violence
- Drugs/alcohol
- Eastern Europeans
- Elderly people
- Ex-forces
- Ex-offenders
- Food/soup runs
- Health/medical
- Homeless Persons Unit
- Housing help
- LGBT
- Miscellaneous
- Night shelters
- People with dependent children
- Social events
- Winter shelters
- Women
- Work/training
- Young people
- All facilities
- accommodation/housing advice
- advocacy
- alcohol workers
- art classes
- barber
- bathroom/showers
- bedding
- benefits advice
- careers advice
- clothing store
- counselling
- debt advice
- dentist
- drugs workers
- education/training
- ex-forces
- ex-offenders
- food
- food (free)
- foot care
- internet access
- laundry
- legal advice
- leisure facilities
- luggage storage
- medical/health
- mental health
- music/drama
- needle exchange
- outreach worker links
- outreach workers
- sexual health
- step-free
- tenancy support
you are viewing "Advice services"
Ashford Place Assessment Centre
60 Ashford Road, Cricklewood
NW2 6TU
Phone: 020 8208 8590
Friday: 10:30am-5pm
Shelter:
01 January to 31 December
Wednesday: 2pm-4pm (drop-in. A place cannot be guaranteed, but accepted clients will be put on a waiting list. Referrals taken only 9am-5pm)
Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Night shelter for single people in Brent open 365 days a year (25 spaces): for referral, phone 020 8208 8595.
Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Medical/health, Music/drama, Outreach workers, Tenancy support, Leisure facilities
East European Advice Centre
Room 18, The Polish Centre, 238-246 King Street
W6 9LP
Phone: 020 8741 1288
Free advice & casework to E European migrants in W London boroughs: homelessness prevention & casework, employment rights campaign, settled status. Services in English & Polish; & in Romanian, Bulgarian, Lithuanian & Hungarian with notice. Please ring first.
Accommodation/housing advice, Advocacy, Outreach workers, Legal advice
Groundswell Homeless Health Peer Advocacy
6th Floor, St Matthew's Church, Brixton Hill
SW2 1JF
Phone: 020 7725 2851
Peer Advocates with personal experience of homelessness support homeless people to access healthcare. Peer advocates support clients with health/mental health appointments and with getting support from community mental health teams, social services, therapy-based services etc. Also support clients with a dual diagnosis of mental health and drug & alcohol issues.
Mental health, Advocacy, Education/training, Outreach workers
Haringey Recovery Service
590 Seven Sisters Road
N15 6HR
Phone: 020 8801 3999
Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development.
Advocacy, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Leisure facilities, Music/drama, Outreach worker links, Outreach workers, Sexual health, Tenancy support, Legal advice, Ex-offenders, Step-free
Holy Trinity Brompton
Queen's Gate (St Augustin's)
SW7 5LP
Phone: 020 7590 8248
Safe, non-judgmental place where all are welcome. Food, advice, friendship and practical support in a non-threatening Christian environment. Hot breakfast, coffee bar and a range of activities. Counselling, debt and welfare advice, and alcohol and drug support through partner organisations, which include GlassDoor caseworkers, CrossLight Debt Advisors, and CGL Addiction Specialists.
Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Debt advice, Food (free), Food, Internet access, Outreach worker links, Outreach workers
Positive East
159 Mile End Road, Stepney
E1 4AQ
Phone: 020 7791 2855
Pre-Covid-19 did HIV testing. Still offers Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV in E London. Option 1 psychological help. Option 2 advice line on housing & benefits. Option 3 sexual health questions. Please see website for full list of services operating during the Covid-19 pandemic.
Mental health, Advocacy, Benefits advice, Careers advice, Counselling, Food, Internet access, Medical/health, Outreach workers, Sexual health
Rape Crisis South London/Rape and Sexual Abuse Support Centre
PO Box 383, Croydon
CR9 2AW
Phone: 0208 683 3311
Monday-Sunday: 12pm-2:30pm (helpline, 365 days a year)
Monday-Sunday: 7pm-9:30pm helpline, 365 days a year)
Helpline: 0808 802 9999 All woman independent organisation supporting women and girls aged 14+ who have been raped or sexually abused at any time in their lives and who live and/or work in south London. Face-to-face counselling in Croydon, Kingston, Bexley and Southwark, Freephone National Rape Crisis Helpline, advocacy for women/girls who have reported or are considering reporting to the police, and an outreach worker specialising in homelessness and prostitution.
Advocacy, Counselling, Outreach workers
SHP
245 Gray's Inn Road
WC1X 8QY
Phone: 0204 509 8300
Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss referral, call 020 7520 8660.
Accommodation/housing advice, Art classes, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support
SPEAR
89 Heath Road, Twickenham
TW1 4AW
Phone: 0208 288 6506
Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence.
Accommodation/housing advice, Alcohol workers, Benefits advice, Drugs workers, Outreach workers, Tenancy support
Spectra CIC
St Charles Centre, Exmoor Street
W10 6DZ
Phone: 0800 5878302
Pre-Covid-19 were offering health and well-being services, including sexual health, emotional resilience and wellbeing. Outreach, social and therapeutic groups, support, health screening, counselling. Services are suspended - check website for details as some services are reinstated.
Mental health, Counselling, Education/training, Outreach worker links, Outreach workers, Sexual health
St Mungo's (was Broadway Day Centre)
13 Market Lane
W12 8EZ
Phone: 020 8735 5810
Wednesday & Friday: 10:30am-12pm (rough sleeper service)
Wednesday: 10am-12pm (optician and once a month Hep C clinic)
Thursday: 10am-12pm (nurse)
Friday: 10am-12pm (acupuncture)
The service has changed. Health services are available on a drop-in basis, as is access to the local outreach team. The recovery college offers courses such as music, art, IT, chi gung, script writing and Hearing Voices. Please call 020 8735 5833 for information on the prospectus.
Mental health, Art classes, Clothing store, Education/training, Foot care, Medical/health, Music/drama, Outreach workers
Stoll
446 Fulham Road
SW6 1DT
Phone: 020 7385 2110
Wednesday: 4pm-7pm (drop-in alternative weeks - phone to check)
Stoll is the leading provider of supported housing for ex-servicemen and women. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities.
Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Music/drama, Outreach workers, Tenancy support
Thames Reach (Employment Academy)
29 Peckham Road
SE5 8UA
Phone: 020 7702 4260
Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives. Phone or email enquiries@thamesreach.org.uk for more info.
Mental health, Accommodation/housing advice, Careers advice, Education/training, Internet access, Outreach worker links, Outreach workers, Tenancy support
Wandsworth Community Drug and Alcohol Service (WCDAS)
St John's Therapy Centre, 162 St John's Hill, Battersea
SW11 1SW
Phone: 020 8812 4120
Wednesday: 1pm-7pm
A consortium between SLaM NHS Foundation Trust, Addaction and St Mungo's which provides specialist treatment for Wandsworth adults affected by drug and/or alcohol issues.
Mental health, Alcohol workers, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free
WDP - Westminster Drug Project
470-474 Harrow Road
W9 3RU
Phone: 020 7266 6200
Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.
Accommodation/housing advice, Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach worker links, Outreach workers
Royal British Legion
Phone: 0808 802 8080
Delivers information, advice and support to members of the British armed forces, reservists, veterans and their families across the UK. Visit one of their centres, call (free from UK landlines and main mobile networks) or use their online resources to find out more.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support
Addaction (North East Glasgow Recovery Hub)
24-28 Broad Street, Bridgeton, Glasgow
G40 2QL
Phone: 0808 164 4261
For your recovery from alcohol and drug use. Individual support and tailored interventions, incl outreach workers coming to you so you do not need to travel. Call the helpline or email.
Outreach workers, Outreach worker links, Mental health, Advocacy, Alcohol workers, Drugs workers, Education/training
Addaction (North West Glasgow Recovery Hub)
The Quadrangle, 59 Ruchill Street, Glasgow
G20 9PX
Phone: 0808 178 5901
For your recovery from alcohol and drug use. Individual support and tailored interventions, incl outreach workers coming to you so you do not need to travel. Call the helpline or email.
Mental health, Advocacy, Alcohol workers, Drugs workers, Outreach worker links, Outreach workers
Glasgow City Mission (Overnight Welcome Centre)
20 Crimea Street, Glasgow
G2 8PW
Phone: 0141 221 2630
One-to-one advocacy help and advice for everyone. Call to arrange one-to-one support. During the Covid restrictions our services have been reduced. We are open for food between 10-4pm. Breakfast and lunch.
Mental health, Accommodation/housing advice, Alcohol workers, Careers advice, Counselling, Drugs workers, Education/training, Food (free), Foot care, Internet access, Leisure facilities, Outreach worker links, Outreach workers, Tenancy support, Step-free, Ex-forces, Ex-offenders, Food, Medical/health, Advocacy
Move On (Glasgow)
4th Floor, 24 St Enoch Sq, Glasgow
G1 4DB
Phone: 0141 221 2272
Enables homeless people to develop the skills and tools they need to reach their own long-term solutions. Majority of services for young people, but there are some services available for everyone - phone first to arrange appointment.
Accommodation/housing advice, Advocacy, Education/training, Outreach workers
Spittal Street Clinic (Edinburgh Access Practice)
22-24 Spittal St, Edinburgh
EH3 9DU
Phone: 0131 240 2810
Wednesday: 10am-5pm (closed 12.45-13.45)
Monday: 9am-11:30am (dentist drop-in)
Friday: 9am-11am (dentist drop-in)
Monday: 2pm-3:30pm (dentist drop-in)
Wednesday: 1:45pm-5pm (opens late every 4th Wed)
Wide range of services including drop-in NE, outreach services for heroin users, methadone prescribing, sexual health and HIV advice.
Mental health, Dentist, Foot care, Medical/health, Needle exchange, Outreach worker links, Alcohol workers, Counselling, Drugs workers, Outreach workers
Steps to Hope
Phone: 07949 838666
Tuesday & Friday: 6pm-12am Mobile catering van route starts on Jeffrey Street, Edinburgh, EH1 1DH
Sunday: 5pm-7pm 3-course dinner, pizzas and drink: 5 Lothian Rd, Edinburgh EH1 2EP
Saturday: 10am-1pm Old Saint Paul's Church, 63 Jeffrey Street, Edinburgh EH1 1DH. Full cooked breakfast
Steps to Hope SCIO is a non-profit charity dedicated to caring for the homeless and those suffering with addiction. Our Purpose: To aid and support the homeless and those suffering from addiction. Don’t operate Wednesday/Thursday Phone-line open all time
Step-free, Food (free), Counselling, Alcohol workers, Outreach workers
Streetwork Crisis Centre
22 Holyrood Road, Edinburgh
EH8 8AF
Phone: 0131 557 6055
Saturday & Sunday: 8:15am-4pm (drop-in)
Helpline 24/7: 0808 178 2323. Open 365 days a year to support anyone in Edinburgh who does not have a safe place to sleep. Though their Holyrood Hub and helpline, they advise, refer and support people to access the services they need to resolve their situation.
Accommodation/housing advice, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Debt advice, Drugs workers, Education/training, Internet access, Laundry, Luggage storage, Medical/health, Outreach worker links, Outreach workers, Step-free, Advocacy
The Marie Trust
32 Midland Street, Glasgow
G1 4PR
Phone: 0141 221 0169 (option 2)
Friday: 9am-4pm (closed 11.30–12.30)
Day service for people affected by homelessness/poverty. Offers low-cost breakfast and lunch, as well as a range of classes and activities. Call for activities.
Art classes, Benefits advice, Bathroom/showers, Bedding, Careers advice, Clothing store, Counselling, Food, Foot care, Medical/health, Outreach worker links, Outreach workers, Tenancy support
Huggard
Huggard Centre, Huggard Buildings, Hansen Street, Cardiff
CF10 5NQ
Phone: 02920642000
Day centre and allied hostel for persons who are homeless or suffering from psychological or physical infirmity or who by for reason of adverse circumstances are thereby in need of help.
Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Bathroom/showers, Bedding, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Education/training, Food (free), Medical/health, Needle exchange, Outreach worker links, Outreach workers, Tenancy support