Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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July-August 2021 : Know Your Rights READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Castlecliff (City of Edinburgh Council)

25 Johnston Terrace, Edinburgh

EH1 2NH

Phone: 0131 225 1643

Monday-Sunday: 9am-9am

Emergency direct-access hostel for single people or couples, who are homeless and over 16. Some provision for pets. It aims to help residents find more sustainable long-term accommodation.

Accommodation/housing advice, Bathroom/showers, Bedding, Clothing store, Tenancy support

Casus Omissus - The Aberdeen Law Project

Ferryhill Community Centre, Albury Road, Aberdeen

AB11 6TN

Phone: 01224 272 434

Monday-Friday: 10am-5pm
Thursday: 5:30pm-7:30pm

Initial advice, written advice, casework, representation and form-filling for residents of Scotland. Covers employment, housing, benefits etc.

Accommodation/housing advice, Benefits advice, Tenancy support, Legal advice

Crossreach (Lewis Street Project)

Flat 1, 6 Lewis Street, Stornoway, Isle of Lewis

HS1 2JF

Phone: 01851 706888

Monday-Friday: 10am-6pm (housing support)
Saturday & Sunday: 10am-2pm

Supported accommodation in the centre of Stornoway.

Tenancy support

Crossreach Move On (Whiteinch)

0/5, 13 Victoria Park Drive South, Whiteinch, Glasgow

G14 9RN

Phone: 0141 959 5069

Monday-Friday: 8am-10pm (phone for referral only)
Saturday & Sunday: 9am-5pm

Temporary furnished accommodation and support to adults in recovery from substance misuse, who have achieved a period of stability through residential or community rehabilitation. Service is mainly for people living clean, but some methadone, etc, users who are stable will be considered.

Mental health, Accommodation/housing advice, Alcohol workers, Counselling, Drugs workers, Tenancy support, Step-free

Fresh Start

22-24 Ferry Road Drive, Edinburgh

EH4 4BR

Phone: 0131 476 7741

Monday-Thursday: 9am-4am
Friday: 9am-12pm

Helps people who have been homeless get established in their new home with practical and social support. Each year Fresh Start helps thousands of new tenants. Please phone for opening hours.

Advocacy, Leisure facilities, Tenancy support

Glasgow City Council Homelessness Service

G1 1QU

Phone: 0800 838 502

Monday-Thursday: 8:45am-4:45pm
Friday: 8:45am-3:45pm

For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Please visit the website to find out your nearest team of advisers.

Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support

Glasgow City Mission

20 Crimea Street, Glasgow

G2 8PW

Phone: 0141 221 2630

Monday-Friday: 10am-3:30pm Breakfast and lunch

Services are reduced due to Covid-19. Breakfast and lunch avaialble. Drop-in centre open to max 15 people at a time. Offering support & advocacy.

Mental health, Accommodation/housing advice, Alcohol workers, Careers advice, Counselling, Drugs workers, Education/training, Food (free), Foot care, Internet access, Leisure facilities, Outreach worker links, Outreach workers, Tenancy support, Step-free, Ex-forces, Ex-offenders, Food, Medical/health, Advocacy

Glasgow Gen R 8 Housing Service

Westwood Business Centre, 69 Aberdalgie Road, Easterhouse, Glasgow

G34 9HJ

Phone: 0141 771 6161

Monday-Friday: 9am-5pm

Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Debt advice, Tenancy support, Step-free

Health in Mind

40 Shandwick Place, Edinburgh

EH2 4RT

Phone: 0131 225 8508

Monday-Thursday: 9am-5pm

All meetings currently online on Zoom. A range of mental health and wellbeing services for people with housing and mental health support needs. You can self-refer to most services directly or ask your GP to refer you. Counselling; support for people from minority ethnic communities; combatting isolation by connecting people; art therapy; suicide prevention; support with substance misuse; health information; training and more - check website for details.

Mental health, Accommodation/housing advice, Advocacy, Counselling, Tenancy support, Art classes, Education/training

Lodging House Mission

35 East Campbell St, Glasgow

G1 5DT

Phone: 0141 552 0285

Monday-Friday: 10am-2pm (food parcel collection & chaplaincy phone line)

Day centre closed to visitors - food parcels and phone line currently available. Contact us first to arrange collection of Food parcels, kettle food packs, toiletries, clothing and emergency assistance. Phone for advice and advocacy from support workers.

Accommodation/housing advice, Advocacy, Barber, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Dentist, Education/training, Food (free), Food, Foot care, Internet access, Luggage storage, Music/drama, Sexual health, Tenancy support, Ex-offenders

Penumbra

Norton Park, 57 Albion Rd, Edinburgh

EH7 5QY

Phone: 0131 475 2380

Monday-Thursday: 9am-5pm
Friday: 9am-4pm

Offers a wide range of mental health support. Coronavirus Hub available at: www.penumbra.org.uk/coronavirus

Mental health, Alcohol workers, Counselling, Drugs workers, Tenancy support

Rock Trust (Albany St)

55 Albany St, Edinburgh

EH1 3QY

Phone: 0131 557 4059

Monday-Friday: 8:45am-5pm (drop-in 9.00-12.00)
Monday: 4pm-7pm (cooking group)
Tuesday & Wednesday: 4pm-7pm (drop-in)

Advises, educates and supports young people. Enables them to build the personal skills and resources required to make a positive and healthy transition to adulthood, while avoiding or moving on from homelessness. Not SF.

Mental health, Accommodation/housing advice, Bathroom/showers, Clothing store, Counselling, Food (free), Food, Internet access, Laundry, Tenancy support

Rock Trust (West Lothian)

20 Grampian Court, Beveridge Square, Livingston

EH54 6QF

Phone: 01506 591 860

Monday-Friday: 9am-5pm (hotline)

Supported accommodation service by referral only. No drop-in service but call for information.

Accommodation/housing advice, Education/training, Step-free, Tenancy support

Saffron Housing

553 Shields Road, Glasgow

G41 2RW

Phone: 0141 422 1112

Monday, Tuesday, Thursday, Friday: 9am-5pm
Wednesday: 9am-2pm

Accommodation and support for single minority ethnic homeless people (16–25) with low support needs. Referral only via GP or social worker. Phone or email enquiries@southside-ha.co.uk for more information.

Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support

Shelter Scotland - Edinburgh Community Hub

Scotiabank House, 6 South Charlotte St, Edinburgh

EH2 4AW

Phone: 0808 800 4444

Monday-Friday: 9am-5pm

Information, advice, advocacy and representation for people facing homelessness or bad housing. We have advice online at shelterscotland.org/getadvice, and a free helpline for urgent cases open 9am – 5pm, Monday – Friday on 0808 800 4444. Our Hubs operate drop-ins too, please check shelterscotland.org/edinburgh for times.

Accommodation/housing advice, Advocacy, Outreach worker links, Tenancy support, Legal advice

Simon Community Scotland (N Lanarkshire Intensive Housing Support Service)

Room 15, Atrium Business Centre, North Caldeen Rd, Coatbridge

ML5 4EF

Phone: 01236 702 102

Outreach support for individuals across North Lanarkshire who require support to find/maintain a tenancy.

Tenancy support

Simon Community Scotland (Newlands Project)

73 Monreith Road, Glasgow

G43 2PE

Phone: 0141 632 8912

Semi-supported accommodation allows women and men (18+) who would find their own tenancy too daunting the opportunity to adjust to life in mainstream accommodation.

Accommodation/housing advice, Advocacy, Counselling, Tenancy support

Streetwork Crisis Centre

22 Holyrood Road, Edinburgh

EH8 8AF

Phone: 0131 557 6055

Monday-Friday: 7am-8pm (drop-in)
Saturday & Sunday: 9am-5pm (drop-in)

Helpline 24/7: 0808 178 2323. Open 365 days a year to support anyone in Edinburgh who does not have a safe place to sleep. Though their Holyrood Hub and helpline, they advise, refer and support people to access the services they need to resolve their situation.

Accommodation/housing advice, Benefits advice, Bathroom/showers, Careers advice, Debt advice, Internet access, Laundry, Luggage storage, Medical/health, Outreach worker links, Outreach workers, Step-free, Advocacy, Counselling, Food (free), Tenancy support

The Arch Resettlement Project

36 Muslin Street, Bridgeton, Glasgow

G40 4AP

Phone: 0141 554 2497

Monday-Sunday: 8am-4pm

Accommodation and support for formerly homeless men aged 25+ run by the Scottish Christian Alliance.

Accommodation/housing advice, Tenancy support

The Marie Trust

32 Midland Street, Glasgow

G1 4PR

Phone: 0141 221 0169 (option 2)

Monday-Friday: 7:30pm-11pm (food collection)

Day service for people affected by homelessness/poverty. Offers low-cost breakfast and lunch, as well as a range of classes and activities. Call for activities. Most services currently suspended - Free food avaialble on weeknights.

Art classes, Benefits advice, Bathroom/showers, Bedding, Careers advice, Clothing store, Counselling, Food, Foot care, Medical/health, Outreach worker links, Outreach workers, Tenancy support

The Salvation Army (Wallace of Campsie House)

30 East Campbell Street, Glasgow

G1 5DT

Phone: 0141 552 4301

Monday-Sunday: 9am-9pm (staff on duty 24/7)

Purpose-built resettlement accommodation to enable residents to regain control of their lives. Average stay is six to 18 months.

Mental health, Accommodation/housing advice, Advocacy, Benefits advice, Bathroom/showers, Bedding, Clothing store, Debt advice, Dentist, Education/training, Leisure facilities, Medical/health, Outreach worker links, Tenancy support

University of Strathclyde Law Clinic

Room 844, Graham Hill Building, 40 George Street, Glasgow

G1 1BA

Phone: 014 1548 5995

Monday-Friday: 9am-5pm
Monday: 6pm-7:30pm (drop-in 3rd wk of month)
Wednesday: 6pm-7:30pm (drop-in 1st wk of month)

Legal advice, written advice, casework, representation and form-filling for people who need assistance. Please phone to make sure you are eligible for support.

Advocacy, Benefits advice, Tenancy support, Legal advice

YMCA Glasgow

15 Dava Street, Glasgow

G51 2JA

Phone: 0141 565 1200

Monday-Friday: 8am-6pm

Works with people of all ages experiencing homelessness to access and stay in appropriate accommodation. At Ypeople we offer lots of services to people of all ages who are going through homelessness, including supported accommodation, temporary furnished flats, outreach housing support, and support to access to private rented sector. We do this in Glasgow, Edinburgh, South Lanarkshire, East Dunbartonshire, Highland and Orkney.

Accommodation/housing advice, Advocacy, Tenancy support