Established 2005 Registered Charity No. 1110656
Scottish Charity Register No. SC043760
If you would like your service to be included, please download and complete an entry form
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Your rights
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!
SERVICES
- All services
- Accommodation/Night shelters
- Advice services
- Animals/pets
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- Domestic violence
- Drugs/alcohol
- Eastern Europeans
- Elderly people
- Ex-forces
- Ex-offenders
- Food/soup runs
- Health/medical
- Homeless Persons Unit
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- LGBTIQA+
- Miscellaneous
- People with dependent children
- Social events
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- Young people
- All facilities
- accommodation/housing
- advocacy
- alcohol workers
- art classes
- barber
- bathroom/showers
- bedding
- benefits/welfare advice
- careers advice
- clothing store
- counselling
- creative classes
- debt advice
- dentist
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- ex-forces
- ex-offenders
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- tenancy support
you are viewing "Housing help"
999 Club (Deptford Centre)
21 Deptford Broadway
SE8 4PA
Phone: 020 8694 5797
If you are homeless you can visit our drop-in day centre. You can have a shower, hot food, use the phone, computer or WIFI, do your laundry or check your post. Our staff can support you to find a place to stay and access our other services if you need them. We have a women-only space called The Sanctuary.
Accommodation/housing, Creative classes, Bathroom/showers, Careers advice, Education/training, Internet access, Laundry, Tenancy support, Legal advice
Acton Homeless Concern
Emmaus House, 1 Berrymead Gardens
W3 8AA
Phone: 020 8992 5768
Tuesday-Friday: 8am-2:30pm
ll the services provided by Acton Homeless Concern are free. As well as hot food and a warm place to sit, we can offer advocacy and advice on different areas that people in need suffering homelessness or poverty may be experiencing. Showers, haircuts, clothing and household items available. Everyone is welcome - call for more information about specific services.
Accommodation/housing, Barber, Clothing store, Counselling, Dentist, Medical/health, Free food, Bathroom/showers, Advocacy, Tenancy support, Mental health
Albert Kennedy Trust (London)
Unit 203, Hatton Square Business Centre, 16/16a Baldwins Gardens
EC1N 7RJ
Phone: 020 7831 6562
Supports LGBT 16-25-year-olds who are homeless or living in a hostile or violent environment because they have come out as lesbian, gay, bisexual or trans to their parents or care giver.
Accommodation/housing, Advocacy, Creative classes, Debt advice, Education/training, Tenancy support
Alone in London (Depaul)
Endeavour Centre, Sherborne House, 34 Decima Street
SE1 4QQ
Phone: 0800 160 1650
This service is for young people aged 16 – 25. Services provided by Alone in London include, Assessment and Advice, Mind Connect, Family Mediation, Training and Employment, Future Connect and in some cases Emergency Night Stop. Visitors are offered an initial assessment/advice session with a member of the advice team and offered a confidential space to discuss your needs. Call to book an appointment before visiting.
Mental health, Careers advice, Counselling, Education/training, Tenancy support
Assisted Homes CIC
453 High Road, Wood Green
N22 8JD
Phone: 0208 889 1119
Assisted Homes recognizes that people suffering from homelessness often need more than just a roof over their heads. The floating support provides a platform for the service users to make the transition to independent living as smoothly as possible.
Accommodation/housing, Creative classes, Debt advice, Tenancy support, Step-free
Bench Outreach
14 New King Street, Deptford
SE8 3HS
Phone: 020 8694 7740
SHE (Support, Help, Empowerment) is a weekly drop-in session offering advice to homeless and vulnerable women in a safe, female-only space.
Accommodation/housing, Creative classes, Free food, Leisure facilities, Outreach worker links, Tenancy support
Cardinal Hume Centre
3-7 Arneway St, Horseferry Rd
SW1P 2BG
Phone: 020 7222 1602 (reception)
Friday: 12:30pm-3:30pm
No walk-ins but appointments offered Monday-Thursday: 9:30am-3:30pm Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602.
Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support
Crisis Skylight (Croydon)
12 Surrey Street
CR0 1RG
Phone: 0203 848 1700
Wednesday: 10am-2pm
We work with people in Croydon to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness. Skylights can help in finding a home and settling in, finding work and applying for jobs and looking after your health and wellbeing. How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them. Before you visit, we would recommend that you find out what Crisis can offer you in Croydon. You can then contact us by phone or email so that we can discuss the best options for your situation
Tenancy support, Careers advice, Education/training, Mental health, Medical/health
Crisis Skylight (London)
50 - 52 Commercial Street
E1 6LT
Phone: 0300 636 1967
We work with people in London to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness. Skylights can help in finding a home and settling in, finding work and applying for jobs and looking after your health and wellbeing. How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them. Before you visit, we would recommend that you find out what Crisis can offer you in London. You can then contact us by phone or email so that we can discuss the best options for your situation
Mental health, Education/training, Step-free, Medical/health, Careers advice, Tenancy support
Enfield and Haringey Homeless Respite, All People All Places
N8 & EN2
Monday-Sunday: 7:30pm-8am
Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org.
Advocacy, Alcohol workers, Accommodation/housing, Bathroom/showers, Bedding, Creative classes, Debt advice, Laundry, Music/drama, Tenancy support
JCT
83 Margaret street (Marylebone Passage)
W1W 8TB
Phone: 07719828267
JCT - Joining Communities Together To book an appointment, contact us on: 07719828267 JCT is a registered charity running services for people experiencing and facing homelessness in London and the Midlands. Our vision is to join communities together by bridging the gap between the crisis someone finds themselves in and the journey towards a place to call home. Casework support around housing, benefits, immigration, Health & Wellbeing Ladies group, sit in breakfast, (To be booked in advance). Alternatively, you can meet us during the Chalk Farm Salvation Army meal on Monday & Wednesday evening between 6pm till 8pm to see us and book an appointment.
Bathroom/showers, Creative classes, Accommodation/housing, Medical/health, Mental health, Free food, Legal advice, Tenancy support
Marylebone Centre (Church Army)
1-5 Cosway St
NW1 5NR
Phone: 020 7262 3818
Monday: 10:30am-11:30am (drama)
Monday: 1:30pm-3:30pm (M’lebone Proj newsletter)
Tuesday: 10am-12pm (open access; clothing for rough sleepers only)
Tuesday & Friday: 1:30pm-3:30pm (healthy eating; kitchen skills)
Wednesday: 8am-9am (running club)
Wednesday: 9am-12pm (Women into Work 1:1; advice)
Wednesday: 1:30pm-3:30pm (Women into Work group)
Thursday: 9am-3pm (life coaching 1:1)
Thursday & Friday: 1:30pm-3:30pm (Westminster Adul Education Service – IT, reading, writing)
Friday: 10am-12pm (ESOL for beginners)
Female-only project. Two hostels with 112 single beds and a day centre with a rough sleepers' drop-in. Activities programme for residents and day centre users. Lift for people with mobility problems to access the day centre.
Bathroom/showers, Careers advice, Clothing store, Education/training, Free food, Internet access, Laundry, Luggage storage, Medical/health, Music/drama, Sexual health, Tenancy support, Step-free, Leisure facilities
NEWway Project (Newham)
Bonny Downs Baptist Church, Darwell Close
E6 6BT
Phone: 07490983777
Monday-Sunday: 7:30pm-8:30am
Referral-only winter night shelter and year-round NEWday centre for homeless people in Newham, with extended Advocacy services and life-skills workshops. Office hours: Monday to Sunday, 9am-2:30pm.
Accommodation/housing, Advocacy, Alcohol workers, Debt advice, Drugs workers, Free food, Laundry, Tenancy support, Creative classes, Clothing store, Careers advice, Medical/health, Bathroom/showers, Internet access, Dentist, Counselling, Education/training, Outreach worker links
Refettorio Felix at St Cuthbert's Centre
The Philbeach Hall, 51 Philbeach Gardens, Earl’s Court
SW5 9EB
Phone: 020 7835 1389
Tuesday-Friday: 12pm-3pm (Glass Door caseworker – first come, first served)
Monday: 11am-2pm (Age UK adviser)
Tuesday: 12pm-2pm (Age UK Lunch Club – reserved seats at regular lunch service)
Wednesday: 12pm-2pm (NHS nurse)
Tuesday: 12pm-3pm (RBKC Council drop-in)
Dental health adviser once a month Community Counselling Psychotherapy Service (CCPS): CCPS provides free face-to-face individual counselling and psychotherapy. This is available through internal referral.
Free food, Mental health, Counselling, Internet access, Medical/health, Tenancy support
Stoll
446 Fulham Road
SW6 1DT
Phone: 020 7385 2110
Saturday & Sunday: 8am-5pm
Stoll is the leading provider of supported housing for ex-servicemen and women. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities.
Mental health, Accommodation/housing, Advocacy, Alcohol workers, Creative classes, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Music/drama, Outreach workers, Tenancy support
Thames Reach (Employment Academy)
29 Peckham Road
SE5 8UA
Phone: 020 7702 4260
Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives. Phone or email enquiries@thamesreach.org.uk for more info.
Mental health, Accommodation/housing, Careers advice, Education/training, Internet access, Outreach worker links, Outreach workers, Tenancy support
The Manna Centre
12 Melior Street
SE1 3QP
Phone: 0207 357 9363
Monday-Friday: 8:30am-1:30pm (Housing & welfare advice, mobile phone charging)
Monday, Wednesday, Friday: 9am-12pm (Nurse)
Monday: 10am-10:45am (clothing store by ticket only)
Monday-Thursday: 10am-10:45am (computers)
Tuesday: 10am-11:30am (mental health)
Tuesday: 10am-1pm (chiropodist, every second week)
Monday: 10am-1pm (accommodation advice at 020 7403 1931 (option 1))
Please note this service is only available on a Monday and for those looking for accommodation only.
Mental health, Bathroom/showers, Free food, Medical/health, Tenancy support, Step-free, Financial advice, Laundry, Internet access
Trinity Homeless Projects
Bay Lodge, 36 Harefield Road, Uxbridge
UB8 1PH
Phone: 020 8797 9500
Works to transform the lives of people suffering the effects of homelessness and exclusion in Hillingdon and Hounslow. Provides supported housing; opportunities for learning, training and qualifications; and opportunities to secure a living wage. Literacy and numeracy programmes.
Accommodation/housing, Advocacy, Creative classes, Careers advice, Debt advice, Education/training, Tenancy support
Zacchaeus 2000 Trust (Z2K)
Fourth Floor, 80 Petty France
SW1H 9EX
Phone: 0207 259 0801
We are a leading anti-poverty charity working to end UK poverty through providing expert frontline advice and representation services and campaigning for change. Zacchaeus 2000 Trust can provide: Advice and representation to those in debt with essential household bills (ie, council tax, rent and fuel bills); support with housing issues and benefit issues; disability benefits tribunal representation. Appointments by referral only, see website for self-referral form.
Tenancy support, Legal advice, Financial advice, Benefits/welfare advice
Shelter Housing Advice Helpline
Phone: 0808 800 4444
Saturday & Sunday: 9am-5pm
Free helpline staffed by trained housing advisers will try to connect you with a relevant service. Website offers an online chat, advice line and directory. Advice on homelessness, eviction, benefits, repossession and council housing.
Tenancy support
Crisis Skylight (Edinburgh)
Cranston House, 271 Canongate, Edinburgh
EH8 8BQ
Phone: 0131 209 7700
Tuesday: 12:30pm-3:30pm
We work with people in Edinburgh to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness. Skylights can help in finding a home and settling in, finding work and applying for jobs and looking after your health and wellbeing. How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them. Before you visit, we would recommend that you find out what Crisis can offer you in Edinburgh. You can then contact us by phone or email so that we can discuss the best options for your situation
Education/training, Internet access, Leisure facilities, Tenancy support, Mental health, Medical/health, Careers advice
Crossreach Move On (Whiteinch)
0/5, 13 Victoria Park Drive South, Whiteinch, Glasgow
G14 9RN
Phone: 0141 959 5069
Saturday & Sunday: 9am-5pm
Temporary furnished accommodation and support to adults in recovery from substance misuse, who have achieved a period of stability through residential or community rehabilitation. Service is mainly for people living clean, but some methadone, etc, users who are stable will be considered.
Mental health, Accommodation/housing, Alcohol workers, Counselling, Drugs workers, Tenancy support, Step-free, Education/training
Dunedin Harbour
4 Parliament St, Leith, Edinburgh
EH6 6EB
Phone: 0131 624 5800
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Couples and pets accepted. Referral via Edinburgh City Council: 0131 529 7125 or 0800 032 5968 (emergency out of hours).
Accommodation/housing, Alcohol workers, Creative classes, Careers advice, Drugs workers, Tenancy support, Mental health, Education/training, Leisure facilities, Benefits/welfare advice
Edinburgh Support Hub (Streetwork at Simon Community Scotland)
22 Holyrood Road, Edinburgh
EH8 8AF
Phone: 0808 178 2323
Wednesday: 10am-5pm
'A one-stop shop' for a whole range of support. Please just drop in - you do not need an appointment. We run multiple classes and focus areas throughout the week including; welfare rights, benefits advice, legal advice, health clinics, education classes, barbers and much, much more.
Benefits/welfare advice, Legal advice, Medical/health, Education/training, Barber, Bathroom/showers, Accommodation/housing, Tenancy support, Step-free, Outreach worker links, Outreach workers, Internet access, Alcohol workers
Fresh Start
22-24 Ferry Road Drive, Edinburgh
EH4 4BR
Phone: 0131 476 7741
Friday: 9am-12pm
Helps people who have been homeless get established in their new home with practical and social support. Each year Fresh Start helps thousands of new tenants. Please phone for opening hours.
Advocacy, Leisure facilities, Tenancy support