Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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December 2024 – January 2025 : Solidarity READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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999 Club (Deptford Centre)

21 Deptford Broadway

SE8 4PA

Phone: 020 8694 5797

Monday-Friday: 9am-12pm serving food and providing access to a shower.
Tuesday: 9am-12pm (mental health professionals)
Wednesday: 9am-12pm (GP & signposting)
Thursday: 9am-12pm (nurse practitioner)
Monday-Friday: 1pm-4pm serving food and providing access to a shower.

Warm and welcoming environment to anyone who is homeless. Day centre every weekday from 9am-12pm and 1pm-4pm serving food and providing access to a shower. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Benefits advice, Bathroom/showers, Careers advice, Education/training, Foot care, Internet access, Laundry, Medical/health, Tenancy support, Legal advice, Ex-offenders, Food

Acton Homeless Concern

Emmaus House, 1 Berrymead Gardens

W3 8AA

Phone: 020 8992 5768

Monday-Friday: 9am-12pm (refreshments, Damien Centre, 3-5 Church Rd, Acton)
Monday-Friday: 2pm-6pm (refreshments, Damien Centre, 3-5 Church Rd, Acton)
Thursday: 2:30pm-6pm (refreshments, Damien Centre, 3-5 Church Rd, Acton)

Call for the times of their wide range of services. Emmaus House provides hot lunches during the week and every other weekend. It's also where clients can shower, pick up clothes and household items. Free professional services are on offer by appointment.

Accommodation/housing advice, Alcohol workers, Barber, Benefits advice, Clothing store, Counselling, Dentist, Drugs workers, Food, Foot care, Medical/health

Addiction Recovery Community (ARC) Hounslow

Montague Hall, Montague Road, Hounslow

TW3 1LD

Phone: 020 8538 1150

Monday-Friday: 9am-5pm

Helps people in Hounslow break a cycle of addiction to heroin, cocaine, new psychoactive substance, alcohol etc. You can self-refer in person or contact them by phone, or get your key worker to make a referral on your behalf. Phone for times of services.

Alcohol workers, Drugs workers

Antidote Services (London Friend)

London Friend, 86 Caledonian Road

N1 9DN

Phone: 020 7833 1674

Was an LGBT+ drop in pre-Covid-19. Drug and alcohol service targeted at the lesbian, gay, bisexual and transgender (LGBT) community. Antidote hosts Drop-in clinics in-person on Monday 11am to 1pm and online Thursday 6pm to 8pm. For support email counselling@londonfriend.org.uk; antidote@londonfriend.org.uk Also drug and alcohol services targeted at the lesbian, gay, bisexual and transgender (LGBT) community. See website for latest contact information.

Alcohol workers, Counselling, Drugs workers, Sexual health

Ashford Place

60 Ashford Road, Cricklewood

NW2 6TU

Phone: 020 8208 8590

Monday-Thursday: 9:30am-5pm
Friday: 10:30am-5pm

Housing advice by appointment. Advice on housing benefit and support to negotiate new accommodation.

Mental health, Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Clothing store, Debt advice, Education/training, Food, Internet access, Medical/health, Music/drama, Outreach workers, Tenancy support

Barka UK (Reconnections Project)

Phone: 07440 429 760

Monday-Friday: 9am-4pm (helpline – Polish, Russian, Romanian and English)

Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English.

Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Drugs workers, Outreach worker links, Legal advice

Barnet Young People's Drug and Alcohol Service

Ground Floor, Dennis Scott Unit, Edgware Community Hospital

HA8 0AD

Phone: 0300 303 3169

Support for young people affected by drug or alcohol problems. Psychosocial Interventions to encourage behavioural change and emotional change, pharmacological treatment, one to one and group work. Personalised services, and they can come and meet you at a place which suits you. Phone to find out more.

Alcohol workers, Counselling, Drugs workers

Brent Recovery Day Programme

Willesden Centre for Health, Harlesden Road

NW10 3RY

Phone: 0300 303 4611 (free)

Monday-Saturday: 9:30am-5pm

The Programme provides recovery treatment for people (18+) with addiction problems in Brent to help them get back to a clean and sober life, free from addiction. It runs 6 days a week for 12 weeks, and the team includes substance misuse workers, doctors, nurses and psychologists, as well as volunteers and peer mentors. 24/7 Helpline: 0800 107 1754. Get your support worker to complete the referral form (info.brent@wdp.org.uk). Women-only groups available.

Needle exchange, Drugs workers, Alcohol workers, Sexual health, Counselling, Careers advice, Education/training

Camden Routes off The Streets (CGL)

6-8 Greenland Street

NW1 0ND

Phone: 0207 846 3535

Monday-Friday: 11am-3pm

For single homeless people.

Mental health, Accommodation/housing advice, Alcohol workers, Bathroom/showers, Drugs workers, Foot care, Laundry, Step-free

Caritas Anchor House

81 Barking Road, Canning Town

E16 4HB

Phone: 0207 476 6062

For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk. Opening times: 24/7

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Music/drama, Step-free

Centrepoint

Central House, 25 Camperdown Street

E1 8DZ

Phone: 0808 800 0661

A Freephone helpline available providing housing advice plus advice via email and live chat (website) for young people 25 and under across England. We are open Monday to Friday 9am – 5pm Unfortunately, we don’t have direct access to accommodation. But we can explain to young people what their housing rights are, signpost them to services in their area that can support them and help them develop a plan of their next steps.

Accommodation/housing advice, Advocacy, Alcohol workers, Counselling

CGL - New Direction

410 Lewisham High Street, Lewisham

SE13 6LJ

Phone: 020 8314 5566

Monday, Wednesday, Thursday, Friday: 9am-5pm (open access)
Tuesday: 9am-1pm Self-referral/open access

Integrated treatment for adults who have a problem with drug and alcohol use. Nurses, keyworkers, doctors and counsellors, plus a peer mentor programme. Gender-specific services. Complementary health services. NA, CA and SMART groups. For assessment, attend an open-access session. Accept referrals by phone or email on ND.Referrals@cgl.org.uk Support for families and carers is available. Email: lewisham.carers@cgl.org.uk.

Alcohol workers, Counselling, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach workers

CGL - Some Space Camden

7-8 Early Mews, Arlington Road

NW1 7HG

Phone: 020 3227 4950

Monday: 10am-12am (appointments 5–7pm)
Tuesday & Friday: 2pm-4pm
Thursday: 5pm-7pm (appointments)

A welcoming, open-access service for people experiencing difficulty with, or affected by, alcohol use issues. This includes provision of the Family Alcohol Service (FAS) delivered in partnership with the NSPCC and the affected others service ? Some Space (SS). Drop in, phone or email anna.jezuita@cgl.org.uk for an appointment.

Alcohol workers, Outreach worker links

Clean Break

2 Patshull Road

NW5 2LB

Phone: 020 7482 8600

Monday: 11am-1pm (health and wellbeing)

Inspirational theatre company working with women whose lives have been affected by the criminal justice system. Free courses in acting, writing, singing and recording. The Women's Space will be for women offenders and women at risk of offending due to drug or alcohol use or mental health needs.

Mental health, Alcohol workers, Drugs workers, Education/training, Music/drama, Counselling, Medical/health

Crisis Christmas

66 Commercial Street

E1 6LT

Phone: 0300 636 1967

Winter shelter/Crisis at Christmas:
23 December to 29 December
Monday: 11am-9pm
Tuesday-Sunday: 9am-9pm

Crisis at Christmas provides food, good cheer and great company. Take part in fun and relaxing activities and get one-to-one advice to find your way out of homelessness. Day Centre addresses (23 – 29 December only: North London Day Centre (Westminster Kingsway College, 211 Grays Inn Row, WC1X 8RA), East London Day Centre (The City Academy, Hackney, Homerton Row, E9 6EA), West London Day Centre (Kensington Aldridge Academy, 1 Silchester Road, W10 6EX), South London Centre (City of London Academy, Lynton Road, SE1 5LA), and Croydon Centre (Harris Invictus Academy Croydon, 88 London Road, CR0 2TB).

Accommodation/housing advice, Advocacy, Bathroom/showers, Bedding, Clothing store, Dentist, Education/training, Food (free), Internet access, Outreach worker links, Leisure facilities, Foot care, Mental health, Medical/health, Music/drama, Drugs workers, Legal advice, Food, Alcohol workers, Tenancy support

Ealing Soup Kitchen

St John's Church Hall, Mattock Lane

W13 9LA

Phone: 0208 840 0651

Saturday & Sunday: 3:30pm-5pm (St John's Ch Room, Mattock Lane, W13 9LA)
Friday: 11am-4pm (drop-in, The Crypt, St John's W13 9LA
Monday: 7pm-9pm (drop-in, Salvation Army, 6 Leeland Rd, W13 9HH)

They also give practical help/housing advice. AA meetings.

Accommodation/housing advice, Alcohol workers, Food (free)

Enfield and Haringey Homeless Respite, All People All Places

N8 & EN2

December to April
Monday-Sunday: 7:30pm-8am

Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org.

Advocacy, Alcohol workers, Accommodation/housing advice, Bathroom/showers, Bedding, Benefits advice, Debt advice, Laundry, Music/drama, Tenancy support

Evolve Housing & Support

9 Akabusi Close, Croydon, Greater London

CR0 6YL

Phone: 020 8662 1171

Monday-Friday: 9am-4pm

Accommodation for 10 people aged 21-69 who have experienced alcohol- and/or drug-related problems, and are currently dry/clean and wish to remain so. Priority to applicants from Croydon. Referral only.

Alcohol workers, Counselling, Drugs workers

Faith in Action (Homelessness Project Merton)

Salvation Army Citadel, 109 Kingston Road, South Wimbledon

SW19 3JR

Phone: 07843 280 419

Wednesday & Friday: 10am-3pm

Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Benefits advice most Wednesdays. Advocacy, alcohol and drug advice. A listening ear, breakfast, lunch, teas and coffees.

Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Bathroom/showers, Clothing store, Counselling, Drugs workers, Food, Laundry, Outreach worker links, Leisure facilities

Fusion Young People's Drug and Alcohol Service

Station Road Centre, Station Road, Barkingside

IG6 1NB

Phone: 020 8708 7801

Confidential service for young people with drug or alcohol issues. Psychosocial interventions to encourage behavioural change and emotional change, one-to-one keyworking, trauma counselling and structured group work. Phone to find out how they can help.

Alcohol workers, Counselling, Drugs workers

Great Chapel Street Medical Centre

4th Floor, Soho Centre for Health, 1 Frith Street, Soho

W1D 3HZ

Phone: 020 7437 9360

Monday, Tuesday, Thursday: 10am-12:30pm (doctor)
Monday-Friday: 2pm-4:30pm (doctor)
Monday & Friday: 10am-12:30pm (alcohol & mental health nurse)
Monday, Tuesday, Thursday, Friday: 2pm-4:30pm (drugs, alcohol & mental health nurse)
Monday: 10am-12pm (counselling drop-in; appointment at other times)
Tuesday: 2pm-4:30pm (counselling drop-in; appointment at other times)
Friday: 9am-12:30pm (podiatry)
Tuesday & Thursday: 10am-5pm (dental service)

Monday GP & Nurse: bookable clinics from 10am GP: walk-in clinic, Nurse: bookable clinic from 2pm Tuesday GP & Nurse: bookable from 11:30am GP: bookable, Nurse: Walk-in from 2pm Wednesday Nurse: bookable from 10am GP: bookable, Nurse: Walk-in from 2pm Thursday GP: walk-in, Nurse: bookable from 10am GP & Nurse: Bookable from 2pm Friday Nurse: Walk-in from 10am GP & Nurse: Walk-in from 2pm

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Counselling, Drugs workers, Foot care, Medical/health

Haringey Recovery Service

590 Seven Sisters Road

N15 6HR

Phone: 020 8801 3999

Monday-Friday: 9:30am-5pm

Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development.

Advocacy, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Leisure facilities, Music/drama, Outreach worker links, Outreach workers, Sexual health, Tenancy support, Legal advice, Ex-offenders, Step-free

Hestia

Maya House, 134-138 Borough High Street

SE1 1LB

Phone: 020 7378 3100

Supports male and female victims of modern slavery to ensure their voices are heard and they get the support they need to rebuild their lives. Wide range of services - check the website for details. Supported housing for vulnerable young people.

Mental health, Advocacy, Drugs workers, Alcohol workers

HYPE – Hounslow Young People Engaged

Montague Hall, Montague Road, Hounslow

TW3 1LD

Phone: 020 8538 1150

Free, confidential service for young people in Hounslow who are experiencing problems associated with the use of drink or drugs (cannabis, alcohol, heroin, cocaine and new psychoactive substances etc). You can self-refer (cnw-tr.hype@nhs.net).

Drugs workers, Alcohol workers

ICAS - Integrated Camden Alcohol Service

7-8 Early Mews, Arlington Road, Camden Town

NW1 7HG

Phone: 020 3227 4950

Monday: 10am-12am (appointments 5-7pm)
Tuesday & Friday: 2pm-4pm
Thursday: 5pm-7pm (appointments)

A welcoming, open-access service for people experiencing difficulty with, or affected by, alcohol use issues. This includes provision of the Family Alcohol Service (FAS), delivered in partnership with the NSPCC, and the affected others service, Some Space (SS).

Alcohol workers, Outreach workers