Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

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February – March 2026 : Progress READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Accumulate

34 Clovelly Road

N8 7RH

Accumulate uses creativity to improve the wellbeing of young people who are affected by homelessness. We work with hostels and housing organisations to deliver learning experiences and showcasing opportunities in art, photography, creative writing, audio-visual production, fashion and other creative disciplines.

Art classes, Music/drama, Creative classes

AKT

Phone: 020 7831 6562

akt exists to give 16–25-year-olds who are LGBTIQA+ and at risk of, or experiencing homelessness or a hostile living environment, the support they need to thrive. akt can support your housing, mental health, finance and health needs. Visit the website to make a referral.

Mental health, Sexual health, Accommodation/housing, Medical/health

Albert Kennedy Trust (London)

Unit 203, Hatton Square Business Centre, 16/16a Baldwins Gardens

EC1N 7RJ

Phone: 020 7831 6562

Monday-Friday: 10am-4:30pm

Supports LGBT 16-25-year-olds who are homeless or living in a hostile or violent environment because they have come out as lesbian, gay, bisexual or trans to their parents or care giver.

Accommodation/housing, Advocacy, Creative classes, Debt advice, Education/training, Tenancy support

Antidote Services (London Friend)

London Friend, 86 Caledonian Road

N1 9DN

Phone: 020 7833 1674

Was an LGBT+ drop in pre-Covid-19. Drug and alcohol service targeted at the lesbian, gay, bisexual and transgender (LGBT) community. Antidote hosts Drop-in clinics in-person on Monday 11am to 1pm and online Thursday 6pm to 8pm. For support email counselling@londonfriend.org.uk; antidote@londonfriend.org.uk Also drug and alcohol services targeted at the lesbian, gay, bisexual and transgender (LGBT) community. See website for latest contact information.

Alcohol workers, Counselling, Drugs workers, Sexual health

Cafe Queero

52 Lant Street

SE1 1RB

Tuesday: 10am-2pm

Pop into the LGBTIQ+ Centre for its weekly drop-in service. Free breakfast, showers, housing advice, Wi-Fi, clothing, toiletries, LGBTIQ+ library and a quiet sensory space available.

Bathroom/showers, Free food, Internet access, Leisure facilities, Tenancy support

GUYS@Mary's

135a Praed St

W2 1BL

Phone: 020 3312 3405 / 3406

Free, confidential sexual health service for men who have sex with men, which provides sexual health testing and treatment for men who are experiencing symptoms and advice on PEP and PrEP. Self-referral through the online booking form.

Advocacy, Medical/health, Outreach workers, Sexual health

Hackney Recovery Service

110 Mare Street

E8 3SG

Phone: 0300 303 2611

Monday-Friday: 10am-4pm (assessment sessions at 110 Mare Street)

Service for people with problems with drugs. Drop-in, prescribing, community detox, BBV clinics, group work, key working. Self-refer of get your key worker to help you. Out-of-hours, please phone 0808 168 8669.

Education/training, Careers advice, Accommodation/housing, Creative classes, Counselling, Drugs workers, Needle exchange

Lifeline Basis Substance Misuse Service

Royal Arsenal Medical Centre, 21 Arsenal Way, Woolwich

SE16 6TE

Phone: 020 3696 2640

Monday-Friday: 9am-4:30pm (later by appointment)

A unique, free and confidential substance misuse service in Greenwich. They work with those using cannabis; cocaine and party drugs; new psychoactive substances (NPS, formerly 'legal highs') and party drugs; steroids; alcohol (non-dependent); and 'chemsex'. Good inks to local social enterprises which offer training, volunteering and employment.

Alcohol workers, Art classes, Drugs workers, Outreach worker links, Outreach workers, Step-free, Leisure facilities, Education/training

Positive East

159 Mile End Road, Stepney

E1 4AQ

Phone: 020 7791 2855

Monday-Friday: 10:30am-5pm

Pre-Covid-19 did HIV testing. Still offers Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV in E London. Option 1 psychological help. Option 2 advice line on housing & benefits. Option 3 sexual health questions. Please see website for full list of services operating during the Covid-19 pandemic.

Mental health, Advocacy, Creative classes, Careers advice, Counselling, Internet access, Medical/health, Outreach workers, Sexual health

Queen Mary Legal Advice Centre

Legal Advice Centre, School of Law, Mile End Road

E1 4NS

Phone: 020 7882 3931

Monday-Friday: 9am-5pm (remote appointments)

By appointment only; term-time only. Asylum, domestic violence, employment, family issues, immigration, LGBT hate crime etc. Pink law gives free advice to the LGBT community. Please leave a brief message for a reply within 3 days. Opening times: 9-5pm Monday to Friday, with drop in clinic - NOW OFFERING REMOTE APPOINTMENTS DUE TO COVID-19.

Legal advice

Queer Homelessness Recovery Group

The LGBTIQ+ Centre, 52 Lant Street

SE1 1RB

Wednesday: 1:30pm-4pm

Get help and advice with practical and peer support following a period of homelessness. Support with bills, house search and settling into a new environment.

Accommodation/housing, Financial advice

Soho NHS Walk-In Centre

1 Frith Street

W1D 3HZ

Phone: 020 7534 6500


Monday-Friday: 8am-8pm
Saturday & Sunday: 10am-8pm (and Bank Holidays - closed on Christmas Day)

Previously a walk-in medical centre for general healthcare, contraceptive advice, and HIV/Hep tests. Closed since Covid-19 pandemic. Visit 111 online for any health concerns.

Medical/health, Sexual health

Spectra CIC

St Charles Centre, Exmoor Street

W10 6DZ

Phone: 0203 322 6920

Pre-Covid-19 were offering health and well-being services, including sexual health, emotional resilience and wellbeing. Outreach, social and therapeutic groups, support, health screening, counselling. Services are suspended - check website for details as some services are reinstated.

Mental health, Counselling, Education/training, Outreach worker links, Outreach workers, Sexual health

Stonewall Housing

8 Coppergate House, 10 White’s Row

E1 7NF

Phone: 020 7359 5767 (advice)

Monday-Friday: 10am-1pm (advice line 020 7359 5767)

Specialist LGBT housing advice and support for people in their own homes or supported housing for young people. Free, confidential housing advice for LGBT people of all ages. Since Covid-19 advice line Mon-Fri 10am-1pm: Option 1 advice. Option 2 advocacy. Option 3 supported housing.

Accommodation/housing, Advocacy, Legal advice

The Outside Project & Star Refuge

Phone: 020 7359 5767

Monday-Friday: 10am-1pm

The Outside Project runs the LGBTIQ+ Centre, an inclusive and supportive space operating seven days a week. See LGBTIQ+ centre timetable here: lgbtiqoutside.org/centre Referral form: www.stonewallhousing.org/services/referral-form

Accommodation/housing

Each

Nationwide

Phone: 0808 1000 143

Monday-Friday: 9am-4:30pm (helpline)

Helpline and support for young people affected by homophobic bullying. If you have been a target of this bullying you can call our helpline, or email: info@each.education

Counselling, Legal advice, Education/training, Signposting to other services

Equality Network

National

Phone: 0131 467 6039

A leading national charity working for lesbian, gay, bisexual, transgender and intersex (LGBTI) equality and human rights in Scotland. Run events, 1-to-1 support and produce guidance.

Counselling, Signposting to other services

Galop

Phone: 0800 999 5428

Monday & Tuesday: 9:15am-8pm
Wednesday-Friday: 9:15am-4:30pm
Monday-Friday: 1pm-2pm (helpline closed for lunch)

The LGBT+ anti-violence charity. Offers support for LGBTQ+ people experiencing hate crime, sexual violence or transphobia. Online Galop chatbot available on website 24/7.

Legal advice, Counselling, Medical/health, Advocacy, Tenancy support, Signposting to other services

National LGBT+ Domestic Abuse Helpline

Phone: 0800 999 5428

Monday & Thursday: 10am-8pm
Tuesday & Wednesday: 10am-5pm
Friday: 1pm-5pm
Tuesday: 1pm-5pm (trans specific service)

For LGBT+ people who have experienced hate crime, sexual violence or domestic abuse. Supports lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.

Advocacy, Legal advice

Prisoners' Advice Service (PAS)

PO Box 46199, EC1M 4XA

Phone: 020 7253 3323

Monday-Friday: 9:30am-5:30pm
Monday, Wednesday, Friday: 10am-5pm (advice line, closed 1pm–2pm)

Free legal advice and support to adult prisoners through a telephone advice line, letters clinic and legal outreach sessions.

Advocacy, Legal advice

Switchboard LGBT

Phone: 0800 0119 100

Monday-Sunday: 10am-10pm (Helpline)

For LGBT+ people who have experienced hate crime, sexual violence or domestic abuse. Supports people who have had problems with the police or have questions about the criminal justice system. Phone or email hello@switchboard.lgbt or message via the website. Bereavement help also.

Legal advice, Mental health, Counselling, Outreach worker links

Edinburgh Rape Crisis Centre

17 Claremont Cres, Edinburgh

EH7 4HX

Phone: 08088 01 03 02

Monday-Sunday: 5pm-12am (helpline)

Free and confidential emotional and practical support and information to women, all members of the transgender community. Young people aged 12–18 who live in Edinburgh and the Lothians and have experienced sexual violence can get help via the STAR project on star@ercc.scot. Textline: 07537 410 027

Advocacy, Counselling

LGBT Helpline Scotland

Scotland

Phone: 0800 464 7000

Tuesday-Thursday: 12pm-9pm
Sunday: 1pm-6pm

Working to improve the health, wellbeing and equality of lesbian, gay, bisexual, transgender (LGBT) people in Scotland.

Counselling, Mental health, Outreach worker links

LGBT Youth Scotland

Monday, Wednesday, Thursday: 4pm-8pm Live chat available online

We are Scotland’s national charity for LGBTQ+ young people, aged 13-25. We support young people in all aspects of their lives through the provision of amazing youth work. Visit website to find a local group.

Counselling, Signposting to other services

Rape Crisis Scotland

46 Bath Street, Glasgow

G2 1HG

Phone: 0141 331 4180 (gen enquiries)

Monday-Sunday: 6pm-12am

Helpline: 08088 01 03 02. Free, confidential helpline for anyone, women and men, affected by sexual violence, no matter when or how it happened. We can also put you in touch with local rape crisis centres or other services if you need longer-term support. Minicom service for deaf or hard of hearing people (0141 353 3091). Interpreters are available if your first language is not English.

Counselling, Outreach worker links, Sexual health