Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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February – March 2026 : Progress READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services"
Colchester Emergency Night Shelter

39-41 Alexandra Road, Colchester, Essex

CO3 3DF

Phone: 01206 549885; 01206 805324

Monday-Saturday: 7:15pm-9am
Sunday: 12:30pm-9am

Temporary accommodation, respite & support for single homeless people 18+. Signposting, help with permanent accommodation, benefits & health.

Accommodation/housing, Creative classes, Bathroom/showers, Bedding, Education/training, Internet access, Laundry, Tenancy support

Crisis Skylight (Brent)

1-2 Bank Buildings, High Street, Harlesden

NW10 4LT

Phone: 0208 965 2561

Monday-Friday: 10am-1pm (drop-in)
Monday-Friday: 10am-4pm (phone line open)

The skylight service works with single adults experiencing rough sleeping in Brent and the adjoining boroughs to help them rebuild their lives and leave homelessness behind for good. We can help with: finding a home and settling in; finding work and applying for jobs; looking after your health and wellbeing. How we can help depends on your situation and needs. Crisis is not an emergency service and we do not have direct access to accommodation.

Bathroom/showers, Careers advice, Free food, Medical/health, Signposting to other services, Tenancy support

Crisis Skylight (Croydon)

12 Surrey Street

CR0 1RG

Phone: 0203 848 1700

Monday, Tuesday, Thursday, Friday: 10am-4pm
Wednesday: 10am-2pm

We work with people in Croydon to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness. Skylights can help in finding a home and settling in, finding work and applying for jobs and looking after your health and wellbeing. How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them. Before you visit, we would recommend that you find out what Crisis can offer you in Croydon. You can then contact us by phone or email so that we can discuss the best options for your situation

Tenancy support, Careers advice, Education/training, Mental health, Medical/health

Crisis Skylight (London)

50 - 52 Commercial Street

E1 6LT

Phone: 0300 636 1967

Monday-Friday: 9:30am-4:30pm

We work with people in London to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness. Skylights can help in finding a home and settling in, finding work and applying for jobs and looking after your health and wellbeing. How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them. Before you visit, we would recommend that you find out what Crisis can offer you in London. You can then contact us by phone or email so that we can discuss the best options for your situation

Mental health, Education/training, Step-free, Medical/health, Careers advice, Tenancy support

Duncan Lewis Solicitors

Spencer House, 29 Grove Hill Road, Harrow-On-The-Hill

HA1 3BN

Phone: 033 3772 0409

Monday-Friday: 9:30am-5:30pm

Free advice on homelessness decisions. Use website to find nearest branch.

Legal advice

Ealing Churches Winter Night Shelter

Phone: 07930 378263

25 November to 20 March
Monday-Sunday: 7:30pm-8:30am

Referral via St Mungo's outreach team, Streetlink (0300 500 0914), Acton Homeless Concern (020 8992 5768) or Ealing Soup Kitchen (020 8566 3507 x7). Ealing Foodbank (020 8840 9428). 14 bed spaces. No self-referral. We are a Night Shelter running through the winter months to provide a warm, safe place for people who find themselves homeless.

Accommodation/housing, Creative classes, Outreach worker links, Free food, Debt advice, Bedding, Laundry, Bathroom/showers

East European Advice Centre

Room 18, The Polish Centre, 238-246 King Street

W6 9LP

Phone: 020 8741 1288

Monday-Friday: 9:30am-4:30pm (advice line - 0800 121 4226)

Free advice & casework to E European migrants in W London boroughs: homelessness prevention & casework, employment rights campaign, settled status. Services in English & Polish; & in Romanian, Bulgarian, Lithuanian & Hungarian with notice. Please ring first.

Accommodation/housing, Advocacy, Outreach workers, Legal advice

Enfield and Haringey Homeless Respite, All People All Places

N8 & EN2

December to April
Monday-Sunday: 7:30pm-8am

Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org.

Advocacy, Alcohol workers, Accommodation/housing, Bathroom/showers, Bedding, Creative classes, Debt advice, Laundry, Music/drama, Tenancy support

Enfield C.A.B.

5 Vincent House, 2e Nags Head Road, Ponders End

EN3 7FN

Phone: 0300 330 1167

Wednesday: 5:30pm-7pm (housing – fortnightly)
Friday: 10:30am-3:30pm (housing – fortnightly)
Friday: 10:30am-3:30pm (welfare rights – monthly)

Phone to register and make an appointment for initial advice. Clinics cover employment, housing, welfare rights, immigration etc.

Equalities National Council

Unit 1, The Hub, 123 Star Lane

E16 4PZ

Phone: 0207 474 9812

Monday-Friday: 10am-4pm

Equalities National Council primarily focuses on delivering expert advocacy and mentoring support for BME disabled people and their carers; and people suffering with long term impairments. Supports people with mental health difficulties, including ex-offenders, to access fair and equal services, across health, social care, employment, further education, mentoring, advocacy, welfare benefits, housing and immigration.

Mental health, Advocacy, Creative classes, Education/training, Medical/health

Eritrean Community in the UK

The Holloway Neighbourhood Group (NHG), 84 Mayton Street

N7 6QT

Phone: 020 7700 7995

Monday-Friday: 9:30am-5:30pm

Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Education/training, Outreach worker links, Legal advice

Finsbury Park Mosque

7-11 St Thoms's Road

N4 2QH

Phone: 020 7424 5252

Thursday: 6pm-8pm (soup run - 7pm–9pm in summer)

Community centre that works with everyone to promote dialogue and understanding in our multicultural society.

Counselling, Education/training, Legal advice, Leisure facilities

Glass Door Homeless Charity

155a Kings Road, Chelsea

SW3 5TX

Phone: 020 7351 4948

Monday, Tuesday, Thursday: 9am-2pm (Chelsea Methodist Church)
Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies)
Wednesday & Friday: 9am-2pm (St Augustine's Church)
Monday-Friday: 12pm-3pm (Ace of Clubs)
Monday-Thursday: 9am-11am (Vineyard Community Centre)
Tuesday: 12:30pm-3pm (The Yard, Putney)

Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity.

Accommodation/housing, Bathroom/showers, Careers advice, Clothing store, Education/training, Free food, Internet access, Tenancy support, Advocacy, Creative classes

Greenlight Medical Van

Hillsong Church London, PO Box 29971, Putney

SW6 2WX

Phone: 020 7384 9200

Wednesday: 7:30pm-10pm (alt weeks, nr Tottenham Ct Rd station and NLAH, N16)
Thursday: 7:30pm-10pm (outreach with Pilion Trust nr Old Street and Angel stations)
Monday: 7pm-9:30pm (alt weeks The Upper Room, W12 and Streetlytes, W12)
Sunday: 11:30am-4:30pm (nr Tottenham Court Rd station)
Saturday: 9:30am-12:30pm (alt weeks, St Andrew’s, Fulham)
Tuesday: 7pm-10pm (The Passage Hostel, then Buckingham Gate)

Mobile, church-funded and volunteer-led project that offers wound care, blood pressure and heart rate checks etc, advice and signposting services to London's rough sleepers.

Advocacy, Medical/health

Greenwich Homeless Project

360 Middle Park Ave, Eltham

SE9 5QH

Phone: 0203 355 6880

Monday & Friday: 9am-1pm
Wednesday: 9am-3pm
Monday-Sunday: 7pm-8:30am (Winter Shelter runs October til March)

Day centre open year-round excluding public holidays. For those experiencing or at risk of homelessness. Service includes: hot breakfast, lunch, access to showers, laundry, casework, health support and wellbeing activities. From the end of October until end of March each year Greenwich Homeless Project (GHP) runs a night shelter, 7pm – 8.30am. See the website: greenwichhomelessproject.org.uk Referral by agreed partner agencies must be confirmed by GHP Caseworker. 18+, mixed, 13 places.

Advocacy, Bathroom/showers, Careers advice, Creative classes, Free food, Laundry, Medical/health

Greenwich Migrant Hub

Woolwich Common Community Centre, Leslie Smith Square

SE18 4DW

Phone: 07429031389

Tuesday: 10:30am-1:30pm

Drop-in centre for free immigration, housing & domestic violence advice, and a hot meal to migrants in Greenwich and neighbouring boroughs.

Accommodation/housing, Advocacy, Creative classes, Free food, Legal advice, Step-free

Groundswell

Phone: 020 7725 2851

Groundswell is a homeless health charity specialising in peer support, advocacy and working with clients to create positive change in their lives. Groundswell offers peer led learning and development training and support, as well as a homeless health peer advocacy programme (HHPA). Peer advocates can help you navigate healthcare settings and access the support you need. For more information visit the website or email: HHPA@groundswell.org.uk

Mental health, Outreach workers, Medical/health, Education/training

Hackney Migrant Centre

St Mary's New Church Rooms, Spenley Walk, Stoke Newington Church Street

N16 9ES

Phone: 07504332706

Wednesday: 10am-4pm

Free immigration advice & support for refugees & migrants. Arrive early with documents or paperwork (40 visitors only). info@hackneymigrantcentre.org.uk

Accommodation/housing, Advocacy, Legal advice

Hammersmith & Fulham Community Law Centre

363 North End Road

SW6 1NW

Phone: 020 3080 0330

Monday-Friday: 10am-1pm
Monday-Friday: 2pm-5pm
Tuesday: 5pm-7pm (immigration & nationality - no appointment needed)

Specialises in housing and homelessness, immigration and nationality problems etc for people who live or work in Hammersmith & Fulham. PLEASE phone first.

Haringey Citizens Advice Bureau

14a Willoughby Road

N8 0JJ

Phone: 020 8341 2400

Monday & Friday: 10am-4pm (closed 1–2pm)

Appointments are only made after assessment at the drop-ins. Immigration advice. No interpretation service.

Haringey Recovery Service

590 Seven Sisters Road

N15 6HR

Phone: 020 8801 3999

Monday-Friday: 9:30am-5pm

Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development.

Advocacy, Alcohol workers, Art classes, Creative classes, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Leisure facilities, Music/drama, Outreach worker links, Outreach workers, Sexual health, Tenancy support, Legal advice, Ex-offenders, Step-free

Herts Young Homeless (HYH)

1st Floor, Gracemead House, Woods Avenue, Hatfield

AL10 8HX

Phone: 03333 202 384

Monday-Friday: 9am-5pm (appointments for advice)

Aims to prevent homelessness, and support young people, those in crisis and individuals at risk of becoming homeless, mainly people 16-24. Mediation, education and other specialist prevention services, advice, support etc. 18+ Hub for housing, money and benefits advice. Nightstop for emergency short-term accommodation. Advice line: 0844 833 0933.

Advocacy, Counselling, Education/training, Creative classes, Accommodation/housing, Tenancy support

Hestia

Maya House, 134-138 Borough High Street

SE1 1LB

Phone: 020 7378 3100

Supports male and female victims of modern slavery to ensure their voices are heard and they get the support they need to rebuild their lives. Wide range of services - check the website for details. Supported housing for vulnerable young people.

Mental health, Advocacy, Drugs workers, Alcohol workers

Hillingdon Law Centre Legal Advice Clinic

12 Harold Avenue, Hayes

UB3 4QW

Phone: 0208 561 9400

Monday-Friday: 10am-5pm (appointments)

Covers asylum, children, domestic violence, employment, family issues, housing, immigration and benefits. Written advice, casework, representation and initial advice. For more info, phone or visit the website.

Holy Trinity Brompton

Queen's Gate (St Augustine's)

SW7 5LP

Phone: 020 7590 8248

Wednesday: 9am-12pm

Wed only: 9am–12:00pm. Glass Door casework support, Crosslight debt advice, computers/printers, clothing repairs and pastoral support. Appointment only - book on arrival. Breakfast & clothing available to those with an appointment with one of these services.

Mental health, Creative classes, Careers advice, Free food, Internet access, Outreach worker links, Outreach workers, Clothing store