Established 2005 Registered Charity No. 1110656
Scottish Charity Register No. SC043760
If you would like your service to be included, please download and complete an entry form
DOWNLOADS
Your rights
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!
SERVICES
- All services
- Accommodation/Night shelters
- Advice services
- Animals/pets
- Arts
- Asylum/Refugee Support
- Creative
- Day centres/drop-ins
- Domestic violence
- Drugs/alcohol
- Eastern Europeans
- Elderly people
- Ex-forces
- Ex-offenders
- Food/soup runs
- Health/medical
- Homeless Persons Unit
- Housing help
- LGBTIQA+
- Miscellaneous
- People with dependent children
- Social events
- Winter shelters
- Women
- Work/training
- Young people
- All facilities
- accommodation/housing
- advocacy
- alcohol workers
- art classes
- barber
- bathroom/showers
- bedding
- benefits/welfare advice
- careers advice
- clothing store
- counselling
- creative classes
- debt advice
- dentist
- drugs workers
- education/training
- ex-forces
- ex-offenders
- financial advice
- foot care
- free food
- internet access
- laundry
- legal advice
- leisure facilities
- luggage storage
- medical/health
- mental health
- music/drama
- needle exchange
- outreach worker links
- outreach workers
- sexual health
- signposting to other services
- step-free
- tenancy support
you are viewing "Advice services"
Robes Project (Southwark & Lambeth)
SE1 3UJ
Phone: 020 7407 5623
05 November to 14 April
Monday-Sunday: 7pm-8am (closed during Crisis, 23–30 Dec)
Rolling winter night shelter. Referrals ONLY through Manna Soc, Spires, Ace of Clubs, Webber St Day Centre, Crisis, Southwark Day Centre for Asylum Seekers, Southwark SPOT, Lambeth Safer Streets Team, The Big Issue, Shelter. 18+, 35 bed spaces, low support needs.
Accommodation/housing, Advocacy, Creative classes, Bathroom/showers, Bedding, Free food
Samaritans (Brent)
1 Leopold Road
NW10 9LN
Phone: 020 8961 6181
Wednesday & Friday: 9am-9pm
Thursday: 7pm-9pm
Visitors welcome. Please call to make sure that a Samaritan is there to help you. You can take things at your own pace, whatever is troubling, they we will listen carefully and talk things through on a confidential basis.
Counselling
Samaritans (Central London)
46 Marshall Street
W1F 9BF
Phone: 020 7734 2800
Visitors welcome 365 days a year. You don?t need an appointment to speak in confidence to a trained volunteers and the service is free. Please note that due to the popularity of the drop-in service, you may experience a short wait.
Counselling
Samaritans (Croydon & Sutton)
2b Kidderminster Road, West Croydon, Surrey
CR9 2BQ
Phone: 020 8681 6666
Tuesday: 9:30am-2pm
Thursday: 11:30am-2pm
Sunday: 9:30am-12pm
Wednesday: 11:30am-2pm
You can talk to a Samaritan volunteer in a private, safe and non-threatening environment. To guarantee that one will be available, it is best to telephone and arrange an appointment.
Counselling
Samaritans (Ealing)
26 Junction Road
W5 4XL
Phone: 020 8560 2345
Wednesday & Friday: 10am-4pm
Wednesday & Friday: 7pm-8:30pm
Saturday: 10am-6:30pm
Sunday: 1pm-9pm
Visitors welcome. You don?t need an appointment to speak in confidence to a trained volunteers about whatever is on your mind. The service is free.
Counselling
Samaritans (Harrow)
44 Station Road, Harrow
HA1 2SQ
Phone: 020 84277777
Saturday: 10am-6pm
Welcomes visitors to the branch every day, where you will be able to talk to a Samaritan in complete confidence. If you know in advance that you will be popping by, please ring so that they can ensure there is a Samaritan available to see you.
Counselling
Samaritans (Havering & Romford)
107 North Street, Romford, RM1 1ER
RM1 1ER
Phone: 01708 740000
Sunday: 2pm-9pm
Located in Romford close to Matalan. Available round the clock, every day of the year. Please check opening times if you visit the branch. Whatever you tell us will be kept off the record.
Counselling
Samaritans (Hillingdon)
2 Press Road, Uxbridge
UB8 1AT
Phone: 01895 253355
Tuesday: 11am-1:30pm
Thursday: 4pm-9pm
Friday: 4:30pm-9pm
Saturday & Sunday: 9am-3:30pm
Talk face-to-face with a Samaritans volunteer. If you are making a special journey, you may wish to phone first to check that someone will be free to see you.
Counselling
Samaritans (Ilford & Redbridge)
8 Mildmay Road, Ilford, Essex
IG1 1DT
Phone: 020 8553 9900
Tuesday: 7am-10am
Tuesday: 5pm-9pm
Wednesday, Friday, Saturday: 8pm-9pm
Sunday: 8am-10:30am
Monday: 10:30am-7:30pm
Available to see callers face to face until 21:00. Please call in advance to ensure that they are available to see you. The branch is sometimes open at other times as well. Please call for details. Calls to the number will always be answered 24/7.
Counselling
Samaritans (inner SW London)
53-55 Felsham Road
SW15 1AZ
Phone: 020 8789 9121
Monday-Friday: 2:30pm-7pm
You are welcome to talk to a Samaritan volunteer face to face; however, to guarantee that one will be available, please phone and arrange an appointment on 020 8789 9121. Private, safe and non-threatening environment. They will give you the time and space to work through your problems or difficulties in complete confidence.
Counselling
Samaritans (Kingston-Upon-Thames)
2 Wheatfield Way, Kingston upon Thames
KT1 2QS
Phone: 116 123 (freephone)
A a short walk from Surbiton station. Speak in confidence to a trained volunteers about whatever is on your mind. The service is free.
Counselling
Samaritans (Lewisham)
1-5 Angus Street, New Cross
SE14 6LU
Phone: 020 8692 5228
Tuesday & Friday: 7pm-9pm
Wednesday, Thursday, Saturday, Sunday: 8am-9pm
Visitors welcome. You don't need an appointment to speak in confidence to a trained volunteers about whatever is on your mind. It is best to telephone the branch for an appointment first. The service is free.
Counselling
Samaritans (North London)
Shaftesbury Hall, Herbert Road
N11 2QN
Phone: 020 8368 6789
Monday: 4pm-9pm
Tuesday: 7pm-9pm
Wednesday: 1pm-4pm
Wednesday: 6:30pm-9pm
Thursday: 1pm-9pm
Friday: 6pm-9pm
Saturday & Sunday: 5pm-9pm
To speak to a trained Samaritan in person in the branch, please call 020 8888 6540 and leave a message. A trained Samaritan will call you back to arrange an appointment.
Counselling
Samaritans (Watford)
Milly Apthorp House, 45 St John's Road, Watford, Herts
WD17 1QL
Phone: 01923 233 333
Tuesday-Thursday: 9am-9pm
Saturday: 9am-4pm
Wednesday: 11am-9pm
Friday & Sunday: 9am-11am
Visitors welcome to come and talk through their problems. Appointment not necessary but advisable to phone first to make sure someone will be available.
Counselling
Sangam Association of Asian Women
210 Burnt Oak Broadway
HA8 0AP
Phone: 020 8952 7062
Saturday: 9am-1pm
Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes.
Accommodation/housing, Creative classes, Counselling, Debt advice, Education/training
Shelter (London Public Advice Line)
Phone: 0344 515 1540
Monday-Friday: 2:30pm-6pm
Tuesday & Friday: 10am-1pm (drop-in, 71 Camden High Street, Camden)
Wednesday & Thursday: 10am-1pm (drop-in, 385 North End Road, Hammersmith & Fulham)
For people (aged 25+) who need specialist housing advice or generalist welfare benefits/ debt advice. Can also make referrals to a housing caseworker or solicitor, or link to other services.
SHP
245 Gray's Inn Road
WC1X 8QY
Phone: 0204 509 8300
Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss referral, call 020 7520 8660.
Accommodation/housing, Art classes, Creative classes, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support
South West London Law Centres
5th Floor, Davis House, Robert Street, Croydon
CR0 1QQ
Phone: 020 8767 2777
Registration begins around 18.30, so please arrive early. Covers employment, immigration, housing etc. You MUST ring up in the afternoon on the day you wish to attend - areas of law to be addressed change weekly.
SPEAR
89 Heath Road, Twickenham
TW1 4AW
Phone: 0208 288 6506
Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence.
Accommodation/housing, Alcohol workers, Creative classes, Drugs workers, Outreach workers, Tenancy support
Spectra CIC
St Charles Centre, Exmoor Street
W10 6DZ
Phone: 0203 322 6920
Pre-Covid-19 were offering health and well-being services, including sexual health, emotional resilience and wellbeing. Outreach, social and therapeutic groups, support, health screening, counselling. Services are suspended - check website for details as some services are reinstated.
Mental health, Counselling, Education/training, Outreach worker links, Outreach workers, Sexual health
Spires
Elmfield House, 5 Stockwell Mews
SW9 9GX
Phone: 020 8696 0943
Tuesday: 9am-11:30am (Rough Sleeper’s Drop-In at St Luke’s Church, 13 Norwood High St, SE27 ODT)
Tuesday: 1pm-3pm (Drop-In for newly granted refugees facing homelessness at West Croydon Baptist Church, Whitehorse Road, CR0 2JH)
Wednesday: 9am-4pm (Closed)
Thursday: 9am-11:30am (Rough Sleeper’s Drop-In at St Leonard’s Church, 8 Tooting Bec Gardens, SW16 1RB)
Thursday: 9am-12pm (Drop-in for vulnerable women, at Elmfield House, 5 Stockwell Mews, London, SW9 9GX)
Friday: 9am-11:30am (Rough Sleeper’s Drop-In at St Luke’s Church, 13 Norwood High St, SE27 ODT)
Spires’ rough sleepers drop-in service runs four days a week and is open to anyone who is homeless or at risk of homelessness. Warm food & drinks will be provided, while key workers will be on hand to offer advice and support and assess individual’s needs and housing requirements.
Advocacy, Counselling, Free food
Squatters Legal Network
Phone: 0792 576 9858
Emergency advice & legal support for people threatened with arrest or arrested for squatting: 24-hour emergency phone.
Counselling, Legal advice
St Michael's Church
Camden Road
NW1 9LQ
Free legal advice from trained solicitors on housing & homelessness, debt etc. NB: not immigration or criminal law advice.
Accommodation/housing, Debt advice, Legal advice
St Mungo's (was Broadway Day Centre)
13 Market Lane
W12 8EZ
Phone: 020 8735 5810
Wednesday & Friday: 10:30am-12pm (rough sleeper service)
Wednesday: 10am-12pm (optician and once a month Hep C clinic)
Thursday: 10am-12pm (nurse)
Friday: 10am-12pm (acupuncture)
The service has changed. Health services are available on a drop-in basis, as is access to the local outreach team. The recovery college offers courses such as music, art, IT, chi gung, script writing and Hearing Voices. Please call 020 8735 5833 for information on the prospectus.
Mental health, Art classes, Clothing store, Education/training, Foot care, Medical/health, Music/drama, Outreach workers
St Mungo's Broadway (Brent Probation Housing Advice and Floating Support)
Phone: 0207 483 2892
For offenders in the Borough of Brent aged 18+. Works with offenders with complex needs to prevent homelessness and re-offending.
Accommodation/housing, Advocacy, Creative classes, Careers advice