Established 2005 Registered Charity No. 1110656
Scottish Charity Register No. SC043760
If you would like your service to be included, please download and complete an entry form
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Your rights
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!
SERVICES
- All services
- Accommodation/Night shelters
- Advice services
- Animals/pets
- Arts
- Asylum/Refugee Support
- Creative
- Day centres/drop-ins
- Domestic violence
- Drugs/alcohol
- Eastern Europeans
- Elderly people
- Ex-forces
- Ex-offenders
- Food/soup runs
- Health/medical
- Homeless Persons Unit
- Housing help
- LGBTIQA+
- Miscellaneous
- People with dependent children
- Social events
- Winter shelters
- Women
- Work/training
- Young people
- All facilities
- accommodation/housing
- advocacy
- alcohol workers
- art classes
- barber
- bathroom/showers
- bedding
- benefits/welfare advice
- careers advice
- clothing store
- counselling
- creative classes
- debt advice
- dentist
- drugs workers
- education/training
- ex-forces
- ex-offenders
- financial advice
- foot care
- free food
- internet access
- laundry
- legal advice
- leisure facilities
- luggage storage
- medical/health
- mental health
- music/drama
- needle exchange
- outreach worker links
- outreach workers
- sexual health
- signposting to other services
- step-free
- tenancy support
you are viewing "Advice services"
Stonewall Housing
88 Old Street, 10 White’s Row
EC1V 9HU
Phone: 0800 6 404 404
Specialist LGBTQ+ housing advice and support. Free, confidential housing advice for LGBTQ+ people of all ages. For housing and homelessness advice fill a referral form online and a member of the Stonewall team will contact you. Find the form here: stonewallhousing.org/referralform Free housing-related advice on the helpline, open every weekday 10:00 – 13:00. Call 0800 6 404 404
Accommodation/housing, Advocacy, Legal advice
Sufra NW London
160 Pitfield Way
NW10 0PW
Phone: 020 3441 1335
Wednesday & Sunday: 10am-2pm (Growing Club)
Wednesday & Sunday: 12pm-3pm (food bank, referral from Brent Council and other orgs)
Friday: 6pm-8:30pm (vegetarian meal)
Sufra is a charity in north west London that prevents hunger, fights poverty and builds community. Coordinates a food bank & community kitchen in Brent, supporting disadvantaged individuals and families suffering food poverty in NW London. Phone or visit. Food bank address and opening times: Sufra NW London 160 Pitfield Way, NW10 0PW. TUESDAYS & THURSDAYS 11AM - 3PM. The community kitchen serves free, freshly-cooked, 2 or 3 course hot meals. It runs Mondays, Tuesdays & Wednesdays, 6PM TO 8PM at New Horizons Centre, 1 Robson Avenue, NW10 3SG.
Advocacy, Creative classes, Bedding, Clothing store, Education/training, Free food
Thames Reach
Phone: 020 3617 6070
Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives. Email enquiries@thamesreach.org.uk for more info.
Mental health, Accommodation/housing, Careers advice, Education/training, Internet access, Outreach worker links, Outreach workers, Tenancy support
The Listening Place
Phone: 020 3906 7676
Monday-Sunday: 9am-9pm
Providing free, sustained, support, by appointment for those who feel life is no longer worth living. There is no ‘drop-in’ or helpline service. Find a self-referral form on the website, to arrange a meeting at one of four London locations.
Mental health, Counselling
The Manna Centre
12 Melior Street
SE1 3QP
Phone: 0207 357 9363
Monday-Friday: 8:30am-1:30pm (Housing & welfare advice, mobile phone charging)
Monday, Wednesday, Friday: 9am-12pm (Nurse)
Monday: 10am-10:45am (clothing store by ticket only)
Monday-Thursday: 10am-10:45am (computers)
Tuesday: 10am-11:30am (mental health)
Tuesday: 10am-1pm (chiropodist, every second week)
Monday: 10am-1pm (accommodation advice at 020 7403 1931 (option 1))
Day Centre for homeless people near London Bridge Timetable: Mon-Sun: 8.30am -1.30pm Mon-Sun: Breakfast, lunch & showers Mon-Fri: 10.30am-11.30am & 12-1.00pm: Access to the internet Mon-Thurs: 9.30am-1.30pm Housing & Welfare Advice Mon & Wed: 10am-10.45am Clothing Store (by ticket only) Mon & Thurs: 9am-12pm Nurse Tues 10am-11.30am Mental Health Surgery Wed 9.30am-12pm: Welfare Advice for Migrants & Asylum Seekers Appointments for accommodation must be booked on a Friday morning at 10am – 020 7403 1931 – option 1.
Mental health, Bathroom/showers, Free food, Medical/health, Tenancy support, Step-free, Financial advice, Laundry, Internet access
The Margins Project
At the back of Union Chapel, Compton Avenue
N1 2UN
The Margins Project Supported Employment Programme (SEP) is open Monday to Friday and is an opportunity for people who have had experience of homelessness and crisis to get back into work. With paid positions in our catering service, we focus on improving well-being, building self-esteem and developing employability skills. Trainees gain a Level 2 Food Safety Award, and we tailor the programme to each individual’s specific needs. We seek to find the trainees further paid work and training at the end of their placement.
Careers advice, Education/training
The Unity Project (TUP)
277a Upper Street, New Unity
N1 2TZ
The Unity Project offers completely FREE immigration advice and support. The Unity Project offers completely FREE support and advice about removing the 'no recourse to public funds' (NRPF) restriction from visas. www.unity-project.org.uk. If you want free advice, please tell us your name and number here: www.unity-project.org.uk/contact-us - we can call you back (with an interpreter if needed). The application that we assist with is called a 'Change of Conditions' application - you can read more about it here: www.gov.uk/government/publications/application-for-change-of-conditions-of-leave-to-allow-access-to-public-funds-if-your-circumstances-change. Please note, you need a valid visa in order to make this application.
Advocacy, Legal advice
The Youth Hub
Postal address only: Office 7, 35-37 Ludgate Hill
Central hub connecting teens, young adults, employers, training providers and charities to each other. Their aim is to reduce poverty and increase employment across the UK. Visit the website for more information
Careers advice, Education/training
Treasures Foundation
Phone: 07950585947
Monday-Sunday: 7am-7am
Treasures Foundation helps female ex-offenders and former addicts with a home and support. By referral only – please contact your key worker. Access a referral form on the website and email completed forms to: mandy@treasuresfoundation.org or jade@treasuresfoundation.org Phone line open weekdays 10am – 5pm
Mental health, Accommodation/housing
Trinity Homeless Support Cafe (SW17)
Holy Trinity Church, 74 Trinity Road
SW17 7RH
Phone: 020 8 696 1564
Drop-in and advice for rough sleepers. Hot food Mondays, 2-4pm. On Mondays we host with Western Lodge a support café for those who are homeless or in danger of homelessness. Our weekly drop-in service will help individuals with support in housing and winter night shelters. The drop-in will also help you with universal credit applications, health advice and access to a NHS nurse.
Free food, Accommodation/housing
University of Greenwich Legal Advice Centre
University of Greenwich (Greenwich Campus), Legal Advice Centre QM 203, Old Royal Naval College, Park Row
SE10 9LS
TERM-TIME only. Fill an enquiry form for an appointment on the website. Employment, benefits; referrals to Free Representation Unit. Initial and written advice, and form-filling.
Creative classes, Legal advice
Upper Room (St Saviour's)
St Saviour Wendell Park church, Cobbold Road
W12 9LN
Phone: 020 8740 5688
Monday-Friday: 5:30pm-6:45pm (free food)
Friday: 10am-5pm (counselling for English and Polish speakers by appointment)
Provides a broad range of services for homeless people, vulnerable and excluded of west London. Services include UR4Meals, UR4Jobs and UR4Driving. UR4Meals offers free meals every weekday afternoon from 4 – 6 pm. There is also a limited supply of toiletries, clothing and bedding UR4Jobs is a FREE multilingual service designed to help people experiencing homelessness, and those with other barriers to employment, to find work. Provides structured casework to guests. Drop-in service runs every Friday 10am – 12pm. UR4Driving helps people with convictions avoid re-offending by offering them a unique opportunity to gain a full car driving licence. See if you're eligible to apply on the website.
Careers advice, Clothing store, Education/training, Free food, Internet access, Outreach worker links
VoiceAbility
Phone: 0300 303 1660
UK-wide network of advocacy and service user involvement groups, which offer a services for those who have mental health needs, learning disabilities, dementia, autistic spectrum disorders, physical disabilities, sensory and communication impairments, substance misuse issues, acquired brain injury, a serious physical illness or a dual diagnosis. Check the website or phone to find your nearest branch.
Advocacy, Alcohol workers, Drugs workers
Wandsworth Community Drug and Alcohol Service (WCDAS)
St John's Therapy Centre, 162 St John's Hill, Battersea
SW11 1SW
Phone: 020 3228 1777
Wednesday: 1pm-7pm
A consortium between SLaM NHS Foundation Trust, CDARS and St Mungo's which provides specialist treatment for Wandsworth adults affected by drug and/or alcohol issues.
Mental health, Alcohol workers, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free
Waterloo Legal Advice Service
Waterloo Action Centre, 14 Baylis Road
SE1 7AA
Phone: 020 7261 1404
Covers children, crime, domestic violence, education, employment, family, housing, immigration etc. Written advice, casework, initial advice and form-filling.
Counselling, Legal advice, Tenancy support, Accommodation/housing
WDP - Westminster Drug Project
470-474 Harrow Road
W9 3RU
Phone: 020 7266 6200
Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.
Accommodation/housing, Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach worker links, Outreach workers
Webber Street (London City Mission)
6-8 Webber Street
SE1 8QA
Phone: 020 7928 1677
Saturday: 9am-12pm
List for showers taken on Monday (1 shower per week per male guest). Short Bible talk each morning - prayer and other spiritual help offered. Closed first Wednesday of each month. Not step-free.
Mental health, Bathroom/showers, Clothing store, Medical/health, Outreach worker links, Leisure facilities
Zacchaeus 2000 Trust (Z2K)
Fourth Floor, 80 Petty France
SW1H 9EX
Phone: 0207 259 0801
We are a leading anti-poverty charity working to end UK poverty through providing expert frontline advice and representation services and campaigning for change. Zacchaeus 2000 Trust can provide: Advice and representation to those in debt with essential household bills (ie, council tax, rent and fuel bills); support with housing issues and benefit issues; disability benefits tribunal representation. Appointments by referral only, see website for self-referral form.
Tenancy support, Legal advice, Financial advice, Benefits/welfare advice
Advicenow
Independent website providing up-to-date information on rights & legal issues.
Accommodation/housing, Advocacy, Legal advice, Tenancy support, Education/training
Alcoholics Anonymous
Phone: 0800 9177 650
Fellowship of people who help each other to recover from alcoholism. Call their national helpline free on 0800 9177 650 or email help@aamail.org, or enter your postcode to find your nearest support meeting.
Counselling
At A Loss
'One stop shop' website for finding specific and local bereavement support. If you are grieving for someone, visit the site.
Medical/health
Childline
Phone: 0800 11 11
Free, confidential helpline for young people. Great information on the website. If you need support now or want to talk privately, contact a counsellor for free.
Mental health, Advocacy, Counselling
Citizens Advice Bureau
Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.
Accommodation/housing, Debt advice, Creative classes, Legal advice
Cruse Bereavement Care - National Helpline
Phone: 0808 808 1677
Tuesday-Thursday: 9:30am-8pm
The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Group, one to one and peer support; friendship support, practical support, listening, drop-in, phone helpline and more. MON, FRI: 9.30-5 TUE,WED,THU: 9.30-8 SAT, SUN: 10-2 ONLINE MESSAGE CHAT ALSO AVAILABLE: MON-FRI: 9AM-9PM
Counselling
Dr Kershaw’s Hospice
Turf Lane, Royton, Oldham, Greater Manchester
OL2 6EU
Phone: 0161 624 9984
The UK's first 'homeless-friendly' hospice. 24-hour helpline: 0161 785 5635. "Dr Kershaw’s Hospice provides specialist palliative care for adults with non-curable, life-limiting illnesses in a peaceful and homely environment. Our healthcare focuses on relieving and preventing the suffering of patients."
Counselling, Medical/health, Barber, Bathroom/showers, Bedding, Education/training, Free food, Foot care, Internet access