Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

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April – May 2026 : Working together READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Young people"
New Horizon Youth Centre

68 Chalton Street

NW1 1JR

Phone: 020 7388 5560

Monday: 2pm-3:30pm (alcohol support)
Monday-Sunday: 10:30am-3:30pm (showers, laundry, breakfast & lunch;10.30am-1pm advice)
Day centre
Monday, Wednesday, Friday: 10am-1pm
Monday, Wednesday, Friday: 1:30pm-3pm

Day centre for young people aged 18–24 needing help with homelessness. Please bring your ID to your first visit, you will need to register at reception. Daily day centre services, activities and stay for a hot lunch. New Horizon can help with: Housing advice and advocacy; Support with accessing benefits and Universal Credit; Education, employment and training support; Counselling and mental health support; Physical and sexual health advice; Breakfast and hot lunches; Showers; Wifi; Laundry; Clothes and health essentials; Youth work and life skills programme including art, music, sports and drama.

Mental health, Accommodation/housing, Advocacy, Bathroom/showers, Education/training, Free food, Internet access, Medical/health, Counselling, Financial advice, Laundry, Sexual health, Tenancy support

Off Centre

Unit 7: The Textile Building, 29a – 31a Chatham Place

E9 6FJ

Phone: 020 8986 4016

Wednesday & Friday: 10am-6pm (counselling, advice & psychocial services)
Monday, Tuesday, Thursday: 10am-8pm (counselling, advice & psychocial services; LGBTQ group on Thurs)

Off Centre offers a range of free and confidential specialist services designed to support young people’s mental health and wellbeing. These include Off Centre, a therapeutic service for young people aged 16–25 with moderate to severe mental health needs; Project Indigo, which provides keyworking, therapeutic support, peer mentoring, and youth groups for LGBTQIA+ young people, delivered by staff with shared lived experience; and Growing Minds, a therapeutic service for African, Caribbean, and Mixed Heritage young people, also delivered by therapists with shared lived experience. To learn more please get in touch or make a referral on the website.

Counselling

Rape Crisis South London

PO Box 383, Croydon

CR9 2AW

Phone: 0208 683 3311 (office number)

Monday-Friday: 10am-6pm (office)
Monday-Sunday: 12pm-2:30pm (helpline, 365 days a year)
Monday-Sunday: 7pm-9:30pm helpline, 365 days a year)

RCSL provides confidential support, counselling, legal advocacy, crisis intervention and more for survivors of rape and sexual violence. Services are available to women and girls who reside or work within South London, who have experienced sexual violence at any point in their lives. Welcome survivors of all ethnicities, religions, cultures, and socio-economic backgrounds. To enquire about a referral, please call 0808 801 0860 For immediate help, call the national helpline on 0808 500 2222

Advocacy, Counselling, Outreach workers

Remar UK

847 High Road, Leytonstone

E11 1HH

Phone: 0208 539 0452

Wednesday: 7:30pm-8:30pm (William IV St, Strand - hot drinks, biscuits and sandwiches)

Offers assistance for free to disadvantaged people and individuals suffering from drug or alcoholic addiction. Remar aims to: Take people off the street; Assist people in coming off drugs or other addictions; Provide practical help and an environment where they can recover, gain their dignity and self-esteem back; Guide recovering addicts back to independence.

Alcohol workers, Drugs workers, Free food

Romford YMCA

29 Rush Green Road, Romford

RM7 0PH

Phone: 01708 766211

Monday-Friday: 9am-4pm (office hours)

Tower block with good sports, fitness, arts and other activity facilities. Priority to homeless people aged 18-30 who are in receipt of benefits and have a local connection to the London boroughs of Barking, Dagenham or Havering. Phone, call in or write. By referral, see the website or call for more details. Referrals to be sent to info.romford@ymcatg.org

Leisure facilities, Accommodation/housing

Sangam Foundation

210 Burnt Oak Broadway, Edgware, Middlesex

HA8 0AP

Phone: 020 8952 7062

Monday-Friday: 9:30am-5pm
Saturday: 9am-1pm

Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes. Check the website or email for more information. Closed Mondays and weekends.

Accommodation/housing, Creative classes, Counselling, Debt advice, Education/training

Simon Community

129 Malden Road, Kentish Town

NW5 4HS

Phone: 07442 306000

Monday, Wednesday, Friday: 7:15am-7:30am (tea run: 7.15 Arundel St, Temple; 7.30 Agar St, Strand)
Thursday: 8:30pm-1:30am (soup run: Duke's Rd/Euston; Temple; under W'loo Br, behind NT)
Sunday: 1:30pm-3:30pm (street cafe: St Giles, nr Centrepoint)
Winter shelter:
01 January to 31 March
Monday-Sunday: 7pm-8am
01 January to 31 March
Monday, Wednesday, Friday: 9:30pm-11:30pm (street work)

Outreach support out on the streets, taking food and support to their homeless guests in central London. Mobile outreach to Covent Garden and the Strand on Tues, Weds and Thursday evenings and they can be found at the Edith Cavell statue outside St Martin in the fields at 9.30pm. Hot drinks, food, sleeping bags, toiletries and clothes available on request.

Free food, Clothing store, Outreach workers

St Christopher's Fellowship (for children)

1 Putney High Street

SW15 1SZ

Phone: 0208 780 7800

Refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Education/training, Internet access, Legal advice

St Luke's Service - Barking & Dagenham (CGL)

St Lukes, Dagenham Road

RM10 7UP

Phone: 020 8595 1375

Monday: 10am-12am (appointments 5–7pm)
Tuesday & Friday: 2pm-4pm
Thursday: 5pm-7pm (appointments)

Drop in or phone, or refer yourself at stlukes@cgl.org.uk. Treatment options to support you include: One-to-one support sessions with a recovery worker; Group work; Peer support; Personalised treatment plan; Advice on keeping safe; Medication assisted treatment, including Buvidal; Testing for blood-borne viruses such as hepatitis C and B, and HIV; Emotional support and counselling; Onward referrals to a range of specialist services Criminal justice support services; Access to different detox and rehab options; Education, training and employment advice. Opening times: Monday: 09:30 – 12:30, 13:00 - 17:00 Tuesday: 09:30 – 12:30, 13:00 - 19:30 Wednesday: 13:00 – 17:00 Thursday: 09:30 – 12:30, 13:00 - 19:30 Friday, women only: 09:30 – 12:30 Friday, open to all: 13:00 – 17:00

Counselling, Drugs workers, Medical/health, Signposting to other services, Sexual health, Outreach worker links, Education/training, Alcohol workers

Stonewall Housing

88 Old Street, 10 White’s Row

EC1V 9HU

Phone: 0800 6 404 404

Monday-Friday: 10am-1pm (advice line 020 7359 5767)

Specialist LGBTQ+ housing advice and support. Free, confidential housing advice for LGBTQ+ people of all ages. For housing and homelessness advice fill a referral form online and a member of the Stonewall team will contact you. Find the form here: stonewallhousing.org/referralform Free housing-related advice on the helpline, open every weekday 10:00 – 13:00. Call 0800 6 404 404

Accommodation/housing, Advocacy, Legal advice

Sufra NW London

160 Pitfield Way

NW10 0PW

Phone: 020 3441 1335

Monday-Sunday: 10am-6pm (office open)
Wednesday & Sunday: 10am-2pm (Growing Club)
Wednesday & Sunday: 12pm-3pm (food bank, referral from Brent Council and other orgs)
Friday: 6pm-8:30pm (vegetarian meal)

Sufra is a charity in north west London that prevents hunger, fights poverty and builds community. Coordinates a food bank & community kitchen in Brent, supporting disadvantaged individuals and families suffering food poverty in NW London. Phone or visit. Food bank address and opening times: Sufra NW London 160 Pitfield Way, NW10 0PW. TUESDAYS & THURSDAYS 11AM - 3PM. The community kitchen serves free, freshly-cooked, 2 or 3 course hot meals. It runs Mondays, Tuesdays & Wednesdays, 6PM TO 8PM at New Horizons Centre, 1 Robson Avenue, NW10 3SG.

Advocacy, Creative classes, Bedding, Clothing store, Education/training, Free food

The Youth Hub

Postal address only: Office 7, 35-37 Ludgate Hill

Monday-Friday: 9am-5pm

Central hub connecting teens, young adults, employers, training providers and charities to each other. Their aim is to reduce poverty and increase employment across the UK. Visit the website for more information

Careers advice, Education/training

VoiceAbility

Phone: 0300 303 1660

Monday-Friday: 9am-5pm (offices and helplines)

UK-wide network of advocacy and service user involvement groups, which offer a services for those who have mental health needs, learning disabilities, dementia, autistic spectrum disorders, physical disabilities, sensory and communication impairments, substance misuse issues, acquired brain injury, a serious physical illness or a dual diagnosis. Check the website or phone to find your nearest branch.

Advocacy, Alcohol workers, Drugs workers

YMCA Walthamstow

642 Forest Road

E17 3EF

Phone: 020 8509 4600

Monday-Sunday: 9am-9am (reception service)
Monday-Sunday: 8:30am-8pm (support service)

Accommodation for single homeless people aged 18-30 with low to medium support needs. Hostels, shared housing and 1-bedroom semi-independent flats. Priority to people with local connection. Specialist refugee, probation and 16/17 projects. Call in, phone or write (applications@forestymca.org.uk).

Brook

Phone: 0800 018 5023

Monday-Friday: 9am-5pm

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections. You can find your nearest centre via the website ('Find a Service'). If you need to speak to someone outside Brook opening times please contact the Sexual Healthline on 0300 123 7123. If you need urgent medical advice please contact NHS 111 by dialling 111, or NHS 24 (Scotland) on 08454 242424.

Medical/health, Sexual health, Legal advice

Childline

Phone: 0800 11 11

Free, confidential helpline for young people. Great information on the website. If you need support now or want to talk privately, contact a counsellor for free.

Mental health, Advocacy, Counselling

Each

Nationwide

Phone: 0808 1000 143

Monday-Friday: 9am-4:30pm (helpline)

Helpline and support for young people affected by homophobic bullying. If you have been a target of this bullying you can call our helpline, or email: info@each.education

Counselling, Legal advice, Education/training, Signposting to other services

Foyer Federation

Phone: 020 7430 2212

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Accommodation/housing, Advocacy, Careers advice, Counselling, Education/training, Ex-offenders

GamCare

Phone: 0808 8020 133

Monday-Sunday: 8am-12am

GamCare is the leading provider of information, advice and support for anyone affected by problem gambling across England, Scotland and Wales. They operate the National Gambling HelpLine, as well as providing free treatment at 120 locations across Great Britain. Their dedicated advice service for young people is at https://www.bigdeal.org.uk/

Counselling

Missing People

Phone: 116 000

Monday-Sunday: 9am-9am

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate. You can text 116 000 even if you have no credit left on your phone, or email 116000@missingpeople.org.uk.

Advocacy

National Self-Harm Network

Supporting individuals who self harm to reduce emotional distress and improve their quality of life Resources and information available online. A supportive and understanding forum.

Mental health, Counselling

Re-Solv

Philanthropy House, Priestly Court, Staffordshire Technology Park, Stafford

ST18 0LQ

Phone: 01785 810762

Monday-Friday: 10:30am-4pm (helpline - not public holidays)

Information about solvent abuse (i.e. gases, aerosols, nitrous oxide (‘laughing gas’), poppers, petrol, glues, solvents and other volatile substances). Good leaflets and connections to local services. Also has resources for children and family. Phone line open Monday – Friday, 10am – 4pm, except bank holidays.

Advocacy, Counselling, Drugs workers, Outreach worker links

Respond

Phone: 020 7383 0700

Thursday: 10am-4pm (helpline)

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Services include psychotherapy, advocacy and training. Phone or email admin@respond.org.uk.

Mental health, Advocacy, Counselling, Medical/health, Education/training

Safecall

National

Phone: 116 000

Monday-Sunday: 8am-12am (call or text, open 24hours)

Free, confidential support to young people who are away from home, thinking of leaving or feel trapped in an unsafe situation. Safecall is here to listen when you’re ready to talk. 1-2-1 chat service for young people. Safecall can support you through the free helpline by phone or text on 116 000. Helpline is available every day between 10am – 10pm by text, and 10am – 5pm by phone call.

Counselling

The Mix

Monday-Sunday: 11am-11pm (helpline & webchat)

Free connections to local and national services and sources of help for young people. Phone, text (85258) or email via the website.

Accommodation/housing, Advocacy, Creative classes, Careers advice, Counselling, Debt advice, Legal advice