Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

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April – May 2026 : Working together READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services"
Cruse Bereavement Care - National Helpline

Phone: 0808 808 1677

Monday & Friday: 9:30am-5pm (not bank holidays)
Tuesday-Thursday: 9:30am-8pm

The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Group, one to one and peer support; friendship support, practical support, listening, drop-in, phone helpline and more. MON, FRI: 9.30-5 TUE,WED,THU: 9.30-8 SAT, SUN: 10-2 ONLINE MESSAGE CHAT ALSO AVAILABLE: MON-FRI: 9AM-9PM

Counselling

Dr Kershaw’s Hospice

Turf Lane, Royton, Oldham, Greater Manchester

OL2 6EU

Phone: 0161 624 9984

Monday-Sunday: 9am-9am

The UK's first 'homeless-friendly' hospice. 24-hour helpline: 0161 785 5635. "Dr Kershaw’s Hospice provides specialist palliative care for adults with non-curable, life-limiting illnesses in a peaceful and homely environment. Our healthcare focuses on relieving and preventing the suffering of patients."

Counselling, Medical/health, Barber, Bathroom/showers, Bedding, Education/training, Free food, Foot care, Internet access

Drink Coach

Download the free app to help you track and change your drinking habits.

Frank

Phone: 0300 123 6600

Monday-Sunday: 12am-12am open 24/7
Monday-Sunday: 2pm-6pm (Live online chat)

Honest drug advice for young people. Find local drug treatment centres. Textline: 82111

Drugs workers, Signposting to other services

GamCare

Phone: 0808 8020 133

Monday-Sunday: 8am-12am

GamCare is the leading provider of information, advice and support for anyone affected by problem gambling across England, Scotland and Wales. They operate the National Gambling HelpLine, as well as providing free treatment at 120 locations across Great Britain. Their dedicated advice service for young people is at https://www.bigdeal.org.uk/

Counselling

Hearing Voices Network

nationwide

A network for people who hear voices and see visions. If you want information about hearing voices groups please email info@hearing-voices.org

Mental health, Counselling

Housing Justice

Phone: 020 3544 8094

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and community groups who work with homeless people.

LawWorks

To find your local legal advice clinic, go to the website and type in your postcode, city or town, and search according to the area of law.

Legal advice

Legal Aid Agency

Phone: 0345 345 4345

Provides civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.

Financial advice, Legal advice

Marie Curie Support Line

Phone: 0800 090 2309

Monday-Friday: 11am-6pm (support line)
Saturday: 11am-5pm (support line)
Monday-Friday: 10am-4pm (information and support nurse)

Call the free Support Line for practical or clinical information and emotional support if you're living with a terminal illness, whatever your situation.

Advocacy, Medical/health

MIND

Phone: 0300 123 3393

Monday-Friday: 9am-6pm

Advice and support to empower anyone experiencing a mental health problem. Support line: 0300 102 1234 Legal support: 0300 466 6463 Welfare benefits: 0300 222 5782

Mental health, Advocacy, Legal advice

Missing People

Phone: 116 000

Monday-Sunday: 9am-9am

For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate. You can text 116 000 even if you have no credit left on your phone, or email 116000@missingpeople.org.uk.

Advocacy

Narcotics Anonymous

Phone: 0300 999 1212

Monday-Sunday: 10am-12am (helpline)
Website: https://ukna.org

Fellowship of recovering addicts who help each other stay clean. Online meetings also available.

Drugs workers

National Debtline

Phone: 0808 808 4000

Monday-Friday: 9am-8pm
Saturday: 9:30am-1pm

Fact sheets and information about debt and managing it.

Advocacy, Debt advice

National Domestic Violence Helpline

Phone: 0808 2000 247

24/4 helpline run in partnership between Women's Aid and Refuge. If you are in immediate danger, please call 999.

Accommodation/housing, Counselling

National Problem Gambling Clinic

69 Warwick Road

SW5 9BH

Phone: 020 7381 7722

Monday-Friday: 9am-5pm

Helps problem gamblers in England and Wales aged 16+. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Contact in person (find your nearest clinic online), by phone (020 7381 7722) or e-mail (gambling.cnwl@nhs.net). Urgent advice line: 0800 0234 650. Fax: 020 7381 7723 gambling.cnwl@nhs.net

Mental health, Advocacy, Counselling, Debt advice

National Self-Harm Network

Supporting individuals who self harm to reduce emotional distress and improve their quality of life Resources and information available online. A supportive and understanding forum.

Mental health, Counselling

NHS Sexual Health

Information and advice about sexual health, including contraception and sexually transmitted infections (STIs).

Medical/health, Sexual health

No Panic

Phone: 0844 967 4848

Monday-Friday: 10am-10pm

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Helpline: 0844 967 4848; youth helpline: 0330 606 1174; email: info@nopanic.org.uk.

Mental health, Advocacy, Counselling, Drugs workers, Outreach worker links

Over-Count

Phone: 07454 867 539

Tuesday: 7pm-10pm

Information for people addicted to over-the-counter drugs.

POhWER

Phone: 0300 456 2370

Monday-Friday: 8am-6pm

Pohwer is a charity providing information, advice, support and advocacy to people who experience disability, vulnerability, distress and social exclusion. The advocacy service can assist people who need help with understanding care reviews, change of accommodation or serious medical treatment. Phone or email pohwer@pohwer.net, or send the word ’pohwer’ with your name and number to 81025. Make a self-referral to one of our services here: www.pohwer.net/make-a-referral

Advocacy, Counselling, Medical/health

Prisoners' Advice Service (PAS)

PO Box 46199, EC1M 4XA

Phone: 020 7253 3323

Monday-Friday: 9:30am-5:30pm
Monday, Wednesday, Friday: 10am-5pm (advice line, closed 1pm–2pm)

Free legal advice and support to adult prisoners in England and Wales through a telephone advice line, letters clinic and legal outreach sessions. Call the advice line on 020 7253 3323 Line open Monday, Wednesday and Friday. 10:00am to 12:30pm and 14:00 to 16:30. The Freephone Service for Women Prisoners is 0800 024 6205, open Tuesdays 10:00am to 12:30pm.

Advocacy, Legal advice

Rape Crisis (England & Wales)

Phone: 0808 500 2222

Monday-Sunday: 12pm-2:30pm
Monday-Sunday: 7pm-9:30pm

Basic information so survivors of sexual violence and abuse can access the relevant services in England and Wales. Rape Crisis also has 36 member centres across England and Wales providing free, local and specialist support (such as counselling and advocacy) for victims and survivors of all forms of sexual violence and abuse. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland. Call the free 24/7 support line: 0808 500 2222

Advocacy, Counselling, Medical/health, Sexual health, Legal advice

Re-Solv

Philanthropy House, Priestly Court, Staffordshire Technology Park, Stafford

ST18 0LQ

Phone: 01785 810762

Monday-Friday: 10:30am-4pm (helpline - not public holidays)

Information about solvent abuse (i.e. gases, aerosols, nitrous oxide (‘laughing gas’), poppers, petrol, glues, solvents and other volatile substances). Good leaflets and connections to local services. Also has resources for children and family. Phone line open Monday – Friday, 10am – 4pm, except bank holidays.

Advocacy, Counselling, Drugs workers, Outreach worker links

Release (drug & legal helpline)

Phone: 020 7324 2989

Monday-Friday: 11am-1pm (drugs helpline - 0845 4500 215)
Monday-Friday: 2pm-4pm (drugs helpline)

Specialist advice on drugs, drugs law and harm reduction. Information on your rights on arrest. Complete the web form, ring or email ask@release.org.uk Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Advocacy, Legal advice