Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

Issue 120 [May-June 2019] RECOVERY

current issue

London edition (PDF 1.07MB) DOWNLOAD ISSUE
Scottish edition (PDF 1.07MB) DOWNLOAD ISSUE


Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know at The Pavement!


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Independent, not-for-profit website providing up-to-date information on rights and legal issues.

Accommodation/housing advice, Advocacy, Benefits advice, Legal advice

Against Forced Marriages

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Phone: 0800 141 2994

Monday & Thursday: 10:30am-4:30pm

Confidential helpline to support people who fear being pressured into a forced marriage or are already in one. Information and support every step of the way. Advice in Urdu and English. Male victims are welcome to call. The helpline is FREE. Outside helpline hours, leave a message and you will be contacted. In an emergency, call 999.

Counselling, Legal advice

Alcoholics Anonymous

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Phone: 0800 9177 650

Fellowship of people who help each other to recover from alcoholism. Calls charged at local rate on BT lines. Other networks may vary. Or email Links to local support groups.


Anxiety Alliance

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Phone: 020 987 351 (infoline)

Monday-Friday: 9:30am-5:30pm (infoline - calls at national rate)

Advice and support people who suffer from anxiety, phobias, panic attacks or obsessive compulsive disorder (OCD), or wish to withdraw from tranquillisers and anti-depressants. Informative website. Phone the infoline: 020 987 351.

Mental health, Counselling, Drugs workers

Battle Against Tranquillisers

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Phone: 0844 826 9317

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects. Calls to the helpline from a BT line cost 5p per minute on weekdays; calls from other service providers and mobiles may be more. You can also email

Advocacy, Counselling, Drugs workers

British Pregnancy Advisory Service

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Phone: 08457 304030

Monday-Sunday: 9am-9am

Emergency contraception and termination advice. Calls to the Actionline (available 24/7) will be charged at a local rate.

Counselling, Medical/health


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Phone: 0800 018 5023

Monday-Friday: 9am-5pm

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections. You can find your nearest centre via the website ('Find a Service'). If you need to speak to someone outside Brook opening times please contact the Sexual Healthline on 0300 123 7123. If you need urgent medical advice please contact NHS 111 by dialling 111, or NHS 24 (Scotland) on 08454 242424.

Medical/health, Sexual health, Legal advice


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Phone: 0800 1111

Free, confidential helpline for young people. Great information on the website. If you need support now or want to talk privately, contact a counsellor for free on 0800 1111.

Mental health, Advocacy, Counselling

Citizens Advice Bureau

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Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Accommodation/housing advice, Debt advice, Benefits advice, Legal advice

Cocaine Anonymous (UK)

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Phone: 0800 612 0225

Monday-Sunday: 10am-10pm (phoneline)

Fellowship of people who help each other to stay off cocaine, crack and other drugs. Contact them to find your nearest meeting.


Combat Stress

Tyrwhitt House, Oaklawn Road, Leatherhead,

KT22 0BX

Phone: 01372 587 000 (head office)

Monday-Sunday: 9am-9am (via helpline, text 07537 404 719 or email

National ex-services charity offering help with Post Traumatic Stress Disorder (PTSD). Residential clinical treatment and community outreach. Helpline (0800 138 1619) is open 24/7.

Mental health, Advocacy, Counselling, Outreach worker links

Dental Helpline

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Phone: 01788 546 365

Monday-Friday: 9am-5pm

Free, independent and impartial service on all aspects of oral health. Helpline: 01788 539780.


Drink Coach

Download the free app to help you track and change your drinking habits.


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Phone: 0808 1000 143 (helpline)

Monday-Friday: 9am-4pm (helpline)

Helpline and support for young people affected by homophobic bullying. Email:

Advocacy, Counselling, Legal advice


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Phone: 020 3752 5560

Empowers people to break the cycle of crime and addiction. Services are tailored to individuals' needs, strengths and motivations. Harm reduction, care and assessment, plus motivation, inspiration and support to transform your life.

Alcohol workers, Counselling, Drugs workers

Foyer Federation

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Phone: 020 7430 2212

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Ex-offenders


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Phone: 0300 123 6600

Monday-Sunday: 2pm-6pm (live chat)

Drug advice for young people. Web:; SMS: 82111; email:

Advocacy, Counselling, Drugs workers, Outreach worker links


Phone: 0808 8020 133

Monday-Sunday: 8am-12am

GamCare is the leading provider of information, advice and support for anyone affected by problem gambling across England, Scotland and Wales. They operate the National Gambling HelpLine, as well as providing free treatment at 120 locations across Great Britain. Their dedicated advice service for young people is at


Hearing Voices Network

86-90 Paul Street, London EC2A 4NE, , ,

Phone: 0114 271 8210

A network for people who hear voices and see visions. If you want information about hearing voices groups, call 0114 271 8210 or email

Mental health, Counselling

Housing Justice

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Phone: 020 3544 8094

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and community groups who work with homeless people.

JobCentre Plus

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Phone: 0345 604 3719

Monday-Friday: 8am-6pm

To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265

Benefits advice


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LawWorks supports a network of legal advice clinics which provide direct advice. To find your local clinic, go to the website, and type your postcode, city or town into the website. You can search for clinics according to the area of law or both.

Legal advice

Marie Stopes International

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Phone: 0333 331 5343

Very informative website and helpline for emergency contraception and termination advice.

Counselling, Medical/health

Marijuana Anonymous UK

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Phone: 0300 124 0373 (helpline)

Marijuana Anonymous follows the 12-step model of Alcoholics Anonymous. They have no opinion on issues of legalisation (or not) or on marijuana as a medicine. They are there to help those who have become addicted to or dependent upon marijuana, and who wish to recover from that condition. Helpline: 0300 124 0373; Email:; URL:

Counselling, Drugs workers

Men's Advice Line

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Phone: 0808 801 0327

Monday-Friday: 9am-5pm

Advice line for men experiencing abuse. If the lines are busy or if you are calling outside office hours, leave your name and a safe number and you will be called back ASAP. If you are in immediate danger, dial 999.