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Scottish Charity Register No. SC043760

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Universal Credit: Stay calm

March 01 2019
Build resilience: Focus on the good things about yourself © Pavement Build resilience: Focus on the good things about yourself © Pavement
Tips from the Margins Project's Housing & Benefits Adviser Nick Reed on how to get the benefits you are entitled to


Tips from the Margins Project's Housing & Benefits Adviser Nick Reed on how to get the benefits you are entitled to:

  • Take someone with you to appointments, ideally a calm friend who won’t agitate and fight.
  • It’s bureaucratic, but there are procedures to follow. Follow them and you will eventually get the reward of the benefit. For example, if you are claiming a health benefit, you will still have to attend a health assessment, even if you have cancer or walking sticks.
  • Try not to be overwhelmed.
  • Turned down? It’s 100 per cent OK to appeal. There’s a really high success rate, so don’t think “I can’t be bothered” or give up. More than two-thirds of people who appeal are winning.
  • If you are in London, go to Margins at the Union Chapel for advice with your benefits, plus lunch and showers. Open Monday and Wednesday, 11am–2pm. www.unionchapel.org.uk/about-us/the-margins-project/   

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