Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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Nottingham hotline

February 10 2012
Rough sleepers who refer themselves can get bed and breakfast accommodation for that night


Nottinghamshire-based homelessness charity Framework has witnessed a steady increase in the number of calls to its homeless hotline service. Since its launch at the end of last year, the service has encouraged the public to report rough sleepers to the charity, so that the organisation can offer its assistance.

If calls are made during the line’s operating hours (Monday to Friday from 9am to 5pm), the team will try to contact the rough sleeper immediately. At all other times, the line will divert to the Street Outreach Team leader who will provide support. “If the rough sleeper is no longer in the reported location we will continue to check that area anyway,” Framework Communications Officer Neil Skinner told The Pavement. “The time the referral is relevant here as it means we may have to visit the location earlier or later.” For rough sleepers who refer themselves, the team has the capacity to arrange bed and breakfast accommodation for the evening.

Whilst Framework regularly receives multiple referrals from housing and health agencies concerning the same individual, staff manning the 0800 number have not experienced double referrals from the public. “So far we have not experienced an increase in multiple referrals,” said Skinner. “We would always welcome them anyway as this means that vital information is filtering through to us.”

According to Skinner, the organisation values its users’ privacy and takes confidentiality seriously. Though the charity operates an interventionist service, the people they approach are treated with dignity and respect. The overall goal of the project is to support rough sleepers, encourage them off the streets and help to provide accommodation.