Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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We want the DWP to...

May 01 2019
This cartoon was sent in by a Pavement reader. It shows that people are not as confident about Universal Credit as the Minister in charge (see p26). © Jean Hindry This cartoon was sent in by a Pavement reader. It shows that people are not as confident about Universal Credit as the Minister in charge (see p26). © Jean Hindry
Here’s how the DWP responded to some of the Glasgow News Group’s demands


Here’s how the DWP responded to some of the Glasgow News Group’s demands:

1. Train staff so they know how to help…
DWP says: All our staff receive complex needs training and we have many specialists across the UK who specifically work with those affected by homelessness. We are also developing a homelessness single point of contact in every jobcentre.
 
5. Do away with benefit caps on rent that are leading to rent arrears and making people homeless…
DWP says: The Chancellor has confirmed the Benefit cap will be coming to an end next year.

6. Give people who are homeless the right to proper independent representation…
DWP says: Each person can nominate an appointee to support them. If they do not have someone available, we have recently launched the Help To Claim service through our partnership with Citizens Advice to provide extra support.

7. We want charities to have regular info sessions…
DWP says: That’s a constructive recommendation. We regularly convene round table discussions with Ministers, policy officials and charities to hear their concerns and develop support. Jobcentres around the UK also engage with charities and local organisations on a daily basis to better support customers.


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