Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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Nov-Dec 2019 : HOSTELS READ ONLINE
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You can complain

November 01 2019
Ok to complain: Leave feedback in a suggestion box if you don't want to make an official complaint. ©Pavement Ok to complain: Leave feedback in a suggestion box if you don't want to make an official complaint. ©Pavement

If you are living in a hostel, or supported housing, you can complain about unacceptable behaviour ...

• Every provider has a complaints process. Use that to make a complaint.

• Focus on your recovery. If people are doing things that are not OK, report them.

• When booked into a project you should be told how you can make a complaint. Remind yourself by looking at noticeboards.

• If you feel the person supporting you (eg, a key worker) is blocking you, then you can go above them and make a formal complaint to their manager. Or Google the head office number and make a complaint that way, as this will go to the right people and should be taken seriously.


Pavement Says:

If something concerns you, for example if you see someone being abused or exploited, then confidentially talk to a hostel staff member who will deal with it.

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